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Hotel Riu Palace Mexico

Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Riu Palace Mexico
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5,393 Reviews from our TripAdvisor Community

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Houston, Texas
Reviewed yesterday NEW

We traveled with our baby and enjoyed ourselves. Service was top-notch, food was great and many options to choose from. We were treated well by the staff, they worked very hard to make our vacation unforgettable. Wish the main pool was cleaner and we would be able to choose a quieter room, we were close to the party and was...

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Helpful?
Thank Lenazz
Newcastle upon Tyne, United Kingdom
Reviewed 2 days ago NEWvia mobile

Just got back from staying 2 weeks at Riu Palace Mexico. Hotel: Being in the Palace allows you to visit other Riu neighbouring hotels. On an evening we walked straight in to the Riu Yucatan, Playacar and Tequila then straight out again - weren't impressed. These hotels don't have an air conditioned lobby, bar area so there's no area to...

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4Thank dandcdandc
Seattle, Washington
Reviewed 4 days ago NEW

I was here for a destination wedding. The resort is huge with lots to do! The pool is absolutely freezing, which for the price of the hotel, I would expect better!! At least the ocean is right there. We all got very sick here, bring sanitizer for the buffets to use right after you dish up and before starting to...

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1Thank kimc0486
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. Regarding your stomach issues, we can assure you that the health and safety of our guests is taken very seriously. We follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards. Unfortunately, humidity...

Reviewed 4 days ago NEW

We stayed here during our second week in Mexico and what should I say...? It was simply great. The hotel with the whole complex is wonderful and really well maintained. Our room was beautiful, big and clean. It was situated on the second floor and from the balcony we had a view of the huge green area the pools and...

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2Thank Fak3V
Reviewed 5 days ago NEW

We love the old world style of this authentic Mexican resort. We probably liked the old decor a little better but they are updating all the RIU properties and we still like the more modern look. We rate the employees among the best here, great service from all. The individual restaurants are good, our favorite is the Steak House. But...

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1Thank davidlI5106MM
Reading, United Kingdom
Reviewed 6 days ago NEW

This hotel is first class in every way, from the top manager to the gardeners. You want for nothing, nothing is too much trouble. They go out of there way to say hello and make sure everything is up to expectations. It's all inclusive and so much choice of food and international brands of drinks. They have a main buffet...

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6Thank busbylewis
dallas
Reviewed 6 days ago NEW

The Good: The RIU Palace Mexico is a beautiful place with a great lobby, immaculate grounds, pools and beach. The staff their will not leave you wanting anything, attending to whatever you wish. That was the best part of the stay. They were wonderful. There was entertainment every night and all was good. Of all the eating that you can...

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3Thank j m
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico, responded to this review

Dear guest, Thank you for your loyalty to RIU Hotels & Resorts and for taking the time to give us your constructive and valued feedback. Since our main priority is to make our customers feel comfortable, we regret that you did not like the design of your assigned room. We would like to inform you that the design has been...

Cardiff, United Kingdom
Reviewed 6 days ago NEWvia mobile

From the moment you walk in your welcomed and made to feel at home. Food outstanding, service outstanding, location outstanding. Water sports at the bottom to use at your leisure, gym ok, speciality restaurants were top quality and not to busy. Breakfast spread great, lunch wow every day with different specials, BBQ on the beach every day. I love my...

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4Thank Therevie
s o t
Reviewed 6 days ago NEW

We stayed here in late April to attend our daughters wedding and had a fantastic wedding on the beach and stay. Our first room on the first floor was fine but lacked a view of any real interest, just a row of palm trees about 10 metres from our balcony. We upgraded on the second day to a room that...

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1Thank gezzastoke
Calgary
Reviewed 1 week ago NEW

This hotel is 5 stars right from checkin, to checkout. The buffet food was superb, we didn't even visit any of the ala cartes due to the great selection at the main buffet. The pools were very nice, they had bartenders taking drink orders, as well you got that service on the beach as well. Super nice white sand beach,...

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1Thank higgs_mike

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €245 - €507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from reception”
busbylewis, 17 May 2017 | Read review
“balcony and not a concrete front which blocks the view.”
gezzastoke, 17 May 2017 | Read review
“Get a room facing the fountains.”
higgs_mike, 16 May 2017 | Read review
“All rooms are great. The entertainment stops at 11pm so it doesn't really matter what room you are in.”
kimberlye438, 11 May 2017 | Read review
“I had very good communication with the hotel via email.”
senorakatz, 7 May 2017 | Read review
5 of 5
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