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Hotel Riu Palace Mexico

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Traveller (8434)
Pool & Beach (1502)
Room & Suite (1266)
Overview
  • Excellent69%
  • Very good22%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“la bodega”(125 reviews)
“palm trees”(355 reviews)
“don julian”(108 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from Hotel Riu Palace Mexico
Special Offer: Receive 500 free points
Hotel deals
Offers from Hotel Riu Palace Mexico
Special Offer: Receive 500 free points
Hotel deals
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Reviews (6,067)
Filter reviews
4,210 results
Traveller rating
2,748
989
281
115
77
Traveller type
Time of year
LanguageEnglish
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2,748
989
281
115
77
Show reviews that mention
All reviewsla bodegapalm treesdon julianspecialty restaurantscourtyard viewpool barbeds pushed togethermusty smellbuffet restauranthour loungescuba caribelobstergated communityother resortsplenty of chairsmain buffetplayacar area
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1 - 5 of 4,210 reviews
Reviewed 2 days ago via mobile

We stayed at the Riu Palace Mexico from 27th July-11th August, travelling with our best friends Rob and Helen. We have stayed previously at the Riu Tequila, but decided to push the boat out and stay at the Palace on this occasion. The good: We...More

9  Thank Lisa W
Hotel's Favourite
Reviewed 3 July 2018 via mobile

This is our first visit to a Riu hotel and it is a lovely hotel extremely clean, excellent team of workers and one of the best buffet restaurants I have been in, but I felt a little let down on my expectations of 5 star...More

9  Thank UKvisitorsNorth
Reviewed 2 days ago via mobile

The hotel is fine but i would not give 5 stars. Staff go beyond expectations to help. Fantastic service but the food has been much better in other Riu hotels I’ve stayed in. My special recommendation- stay away from Italian restaurant as they definitely cannot...More

1  Thank 11Maggi11
Reviewed 6 days ago via mobile

I travelled here back in October for 2 weeks with a group of 10. The hotel was perfect for a group of friends, although the bathroom situation was sometimes slightly awkward. The rooms were well appointed if a little tired. We had to move rooms...More

2  Thank Trendy_Traveller28
Reviewed 1 week ago

We went for two weeks with friends and had a fantastic holiday check in was quick and easy with a welcome drink and fruit, rooms were spacious with all facilities working also the fridge full of water and drinks was welcoming, the staff at the...More

12  Thank Gazza1808
View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Restaurant
Beachfront
Free Internet
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Babysitting
Banquet Room
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$237 - US$611 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Top resorts Hotel in Playa del Carmen
#19 Family Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Room types
Suites, Family Rooms
Details
Price range
US$237 - US$611 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Top resorts Hotel in Playa del Carmen
#19 Family Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Room types
Suites, Family Rooms
Add Photo Photos
Traveller (8434)
Pool & Beach (1502)
Room & Suite (1266)
Dining (877)
Family and Play Areas (87)
Business Centre & Event Rooms (25)
Amenities (10)
Questions & Answers
Ask a question
markfarnsworth1954
13 August 2018|
AnswerShow all 2 answers
Response from Lisa N | Reviewed this property |
yes, except for dinner i believe.
0
Votes
Ducellierfamily
9 August 2018|
AnswerShow all 2 answers
Response from Carol G | Reviewed this property |
Stayed here in June / July this year, the tax is 20 Pesos per night, which is under £1 per night, we were with Thomson also, we were told about this when booking, it was just introduced this year. The exit tax was £50 per... More
1
Vote
becki825
8 August 2018|
Answer
Response from Carol G | Reviewed this property |
Yes iron, ironing board & umbrella are all in the wardrobe.
0
Votes
Room Tips
"pay extra to face the fountains"
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"All seemed ok from our view point. ."
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"Room 2045!!!"
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"rooms at the back quieter"
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