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    Hotel Riu Palace Mexico

    Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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    5/10/2017 6/10/2017
    Traveller (7636)
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    Overview
    • Excellent70%
    • Very good22%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
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    Free Internet
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Riu Palace Mexico
    Special Offer: SAVE 20% CODE:20RC
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    Royal Hideaway Playacar
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    5,824 reviews
    #62 of 211 hotels in Playa del Carmen
     
    Sandos Playacar Beach Resort
    12,875 reviews
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    ClubHotel Riu Tequila
    8,020 reviews
    #55 of 211 hotels in Playa del Carmen
     
    Rooms
    5 Oct6 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (5,610)
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    1 - 5 of 3,960 reviews

    Reviewed yesterday via mobile

    Just returned from our 2nd holiday at Riu Palace Mexico. From the moment we stepped foot off the coach we received the most amazing warm welcome!! We never thought any off the staff would remember us from our last trip (18 months ago) but they...More

    5  Thank W C
    Reviewed yesterday

    This was our first time in Mexico and first time at a Riu - loved the place so much we are looking to book again for next September. The hotel and grounds were kept immaculate by the hard working staff, you could't go anywhere without...More

    5  Thank GB_SW
    Reviewed 3 days ago

    The RIU Palace Mexico, an all inclusive Hotel with Top service, Top food and high class facilities...But with a few problems. It can certainly be said that the hotel is of a grand nature, as soon as you enter, vast Chandeliers greet you with an...More

    6  Thank BiddlyBong
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace MexicoResponded yesterday

    Dear guest, Thank you for taking the time to give us such honest and detailed feedback. We were concerned to note that we failed to live up to your expectations. We are committed to providing excellent quality of our products and services to our guests....More

    Reviewed 3 days ago

    Just returned from a ten day visit to Mexico (our first) staying at the Riu Palace. I have to say we were really impressed with the hotel - the staff in particular are excellent. They all have a smile on their faces and are happy...More

    6  Thank Timberwolf3000
    Reviewed 3 days ago via mobile

    We returned from here a week ago. I've never been to a hotel where the staff were all amazing. Every single one of them was outstanding, genuinely nice, friendly and willing to help in anyway. Special thanks to Raquel for making our room each day....More

    6  Thank James L
    Royal Hideaway Playacar
    4,284 reviews
    #35 of 211 hotels in Playa del Carmen
     
    Hotel Riu Yucatan
    5,824 reviews
    #62 of 211 hotels in Playa del Carmen
     
    Sandos Playacar Beach Resort
    12,875 reviews
    #61 of 211 hotels in Playa del Carmen
     
    ClubHotel Riu Tequila
    8,020 reviews
    #55 of 211 hotels in Playa del Carmen
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Restaurant
    • Beachfront
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$254 - US$601 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Top resorts Hotel in Playa del Carmen
    • #21 Spa Hotel in Playa del Carmen
    • #24 On the Beach Hotel in Playa del Carmen
    • #25 Luxury Hotel in Playa del Carmen
    • #28 Family Hotel in Playa del Carmen
    • #32 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 434
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, RIU Hotels and Resorts, Hotwire, Priceline, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Riu Palace Mexico Hotel ,
    • Riu Palace Mexico Playa Del Carmen ,
    • Riu Palace Playa Del Carmen ,
    • Riu Palace Mayan Riviera ,
    • Riu Playa Del Carmen ,
    • Mexico Palace Riu ,
    • Riu Mexico ,
    • Rui Palace Mexico ,
    • Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen
    Add Photo Photos
    Traveller (7636)
    Pool & Beach (1385)
    Room & Suite (1107)
    Dining (809)
    Hotel & Grounds (4663)
    Bathroom (96)
    Family and Play Areas (70)
    Business Centre & Event Rooms (25)
    Nearby
    ClubHotel Riu Tequila
    8,020 reviews
    .25 km away
     
    Royal Hideaway Playacar
    4,284 reviews
    .46 km away
     
    Hotel Riu Yucatan
    5,824 reviews
    .32 km away
     
    Sandos Playacar Beach Resort
    12,875 reviews
    .63 km away
     
    Nearby Restaurants
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    Nearby Attractions
    San Miguel
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    Plaza Playacar
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    .30 km away
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    Ask a question
    Questions & Answers
    kaz_taylor
    21 September 2017|
    AnswerShow all 2 answers
    Response from GB_SW | Reviewed this property |
    Our room (last week) was on second floor - room smelt a little of mildew but no dampness in room at all. All clothes were dry and no moisture at all.
    0
    Votes
    Jaime S
    20 September 2017|
    AnswerShow all 3 answers
    Response from GB_SW | Reviewed this property |
    Defo not put off, amazing place! We all want good weather but a few days rain isn't end of world considering what is happening elsewhere. If really bad you can always buy a pack of cards at hotel shop :) Seriously though... More
    0
    Votes
    Room Tips
    "Room 1051 was really nice and in a good location."
    Read review
    "As close to the beach as possible. We stayed in 2001 and had constant construction noise during the day."
    Read review
    "Ask for a room overlooking the swimming pools or the ornamental pools and fountains, otherwise you'll get..."
    Read review
    "there are no ocean view rooms, we did get the garden view, which was nice because the fountains were..."
    Read review
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