We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
8/10/2017 9/10/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hotel Riu Palace Mexico

    Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
    Hotel website
    Save
    Lowest prices for your stay
    Please select your travel dates.
    TripAdvisor uses this information to find you the lowest prices for your stay.
    8/10/2017 9/10/2017
    Traveller (7636)
    Pool & Beach (1385)
    Room & Suite (1107)
    Hotel Riu Palace Riviera Maya
    5,541 reviews
    #40 of 211 hotels in Playa del Carmen
     
    Hotel Riu Playacar
    5,021 reviews
    #51 of 211 hotels in Playa del Carmen
     
    Dreams Puerto Aventuras Resort & Spa
    4,719 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Hotel Riu Yucatan
    5,823 reviews
    #63 of 211 hotels in Playa del Carmen
     
    Overview
    • Excellent70%
    • Very good22%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “palm trees” (352 reviews)
    “la bodega” (123 reviews)
    “don julian” (105 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Riu Palace Mexico
    Special Offer: SAVE 20% CODE:20RC
    Hotel deals
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Hotel Riu Palace Riviera Maya
    5,541 reviews
    #40 of 211 hotels in Playa del Carmen
     
    Hotel Riu Playacar
    5,021 reviews
    #51 of 211 hotels in Playa del Carmen
     
    Dreams Puerto Aventuras Resort & Spa
    4,719 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Hotel Riu Yucatan
    5,823 reviews
    #63 of 211 hotels in Playa del Carmen
     
    Rooms
    8 Oct9 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "298615a15e554a108cfa99f6fc31c438", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":219633,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":8,"month":10,"year":2017},"checkout":{"day":9,"month":10,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"298615a15e554a108cfa99f6fc31c438","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Hotel Riu Palace Mexico","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjI5ODYxNWExNWU1NTRhMTA4Y2ZhOTlmNmZjMzFjNDM4IiwiQUlLIjoiYmVhMTczMzE3YWY4NDQ0OWFmYjcwZmNjODk5YTJkZTYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "08/10/2017", "checkOut": "09/10/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","moduleList":[],"template":"ibex_room_grid_row_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (5,608)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 3,958 reviews

    Reviewed 2 days ago

    The RIU Palace Mexico, an all inclusive Hotel with Top service, Top food and high class facilities...But with a few problems. It can certainly be said that the hotel is of a grand nature, as soon as you enter, vast Chandeliers greet you with an...More

    5  Thank BiddlyBong
    Reviewed 2 days ago

    Just returned from a ten day visit to Mexico (our first) staying at the Riu Palace. I have to say we were really impressed with the hotel - the staff in particular are excellent. They all have a smile on their faces and are happy...More

    7  Thank Timberwolf3000
    Reviewed 2 days ago via mobile

    We returned from here a week ago. I've never been to a hotel where the staff were all amazing. Every single one of them was outstanding, genuinely nice, friendly and willing to help in anyway. Special thanks to Raquel for making our room each day....More

    6  Thank James L
    Reviewed 2 days ago via mobile

    Visited early September 2017. Very happy with every aspect of the hotel. Situation was good with access to all the other Riu's close by. On the beautiful soft sandy beach. Standard room was excellent and included jacuzzi. The staff were all extremely helpful and pleasant...More

    5  Thank Chris H
    Reviewed 5 days ago

    Been back a week and all i can say is just as good as last year.Even the rain did not dampen our holiday good to see a lot of the staff are still here they make the place tick from all the staff at the...More

    12  Thank scottie74
    Hotel Riu Palace Riviera Maya
    5,541 reviews
    #40 of 211 hotels in Playa del Carmen
     
    Hotel Riu Playacar
    5,021 reviews
    #51 of 211 hotels in Playa del Carmen
     
    Dreams Puerto Aventuras Resort & Spa
    4,719 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Hotel Riu Yucatan
    5,823 reviews
    #63 of 211 hotels in Playa del Carmen
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Restaurant
    • Beachfront
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$254 - US$604 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Top resorts Hotel in Playa del Carmen
    • #21 Spa Hotel in Playa del Carmen
    • #24 On the Beach Hotel in Playa del Carmen
    • #25 Luxury Hotel in Playa del Carmen
    • #28 Family Hotel in Playa del Carmen
    • #32 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 434
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Priceline, Hotwire, RIU Hotels and Resorts, Hotels.com, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Riu Palace Mexico Hotel ,
    • Riu Palace Mexico Playa Del Carmen ,
    • Riu Palace Playa Del Carmen ,
    • Riu Palace Mayan Riviera ,
    • Riu Playa Del Carmen ,
    • Mexico Palace Riu ,
    • Riu Mexico ,
    • Rui Palace Mexico ,
    • Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen
    Add Photo Photos
    Traveller (7636)
    Pool & Beach (1385)
    Room & Suite (1107)
    Dining (809)
    Hotel & Grounds (4663)
    Bathroom (96)
    Family and Play Areas (70)
    Business Centre & Event Rooms (25)
    Nearby
    Hotel Riu Playacar
    5,021 reviews
    .36 km away
     
    ClubHotel Riu Tequila
    8,020 reviews
    .25 km away
     
    Royal Hideaway Playacar
    4,284 reviews
    .46 km away
     
    Viva Wyndham Azteca
    3,752 reviews
    .64 km away
     
    Nearby Restaurants
    Perche No Restaurante Pizzeria
    114 reviews
    1.20 km away
    Casa Cenote
    244 reviews
    1.57 km away
    L'Atelier
    92 reviews
    1.41 km away
    Dona Aurelia sabores Mexicanos
    105 reviews
    1.39 km away
    Nearby Attractions
    San Miguel
    354 reviews
    1.59 km away
    Plaza Playacar
    446 reviews
    .30 km away
    Playacar Center Shopping Mall
    27 reviews
    .40 km away
    Aventuras Mayas
    7,934 reviews
    1.36 km away
    Ask a question
    Questions & Answers
    kaz_taylor
    21 September 2017|
    AnswerShow all 2 answers
    Response from GB_SW | Reviewed this property |
    Our room (last week) was on second floor - room smelt a little of mildew but no dampness in room at all. All clothes were dry and no moisture at all.
    0
    Votes
    Jaime S
    20 September 2017|
    AnswerShow all 2 answers
    Response from Jaime S | Reviewed this property |
    Yeah i thought we might get the aftermath of the hurricanes! Like you say it is still hot so cannot wait. Glad you had a good time and wasn't put off!
    0
    Votes
    Room Tips
    "Room 1051 was really nice and in a good location."
    Read review
    "As close to the beach as possible. We stayed in 2001 and had constant construction noise during the day."
    Read review
    "Ask for a room overlooking the swimming pools or the ornamental pools and fountains, otherwise you'll get..."
    Read review
    "there are no ocean view rooms, we did get the garden view, which was nice because the fountains were..."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing