We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Riu Palace Mexico

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Riu Palace Mexico
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

5,203 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,724: English reviews
Start your review of Hotel Riu Palace Mexico
 Click to rate
Marple, United Kingdom
Reviewed yesterday NEW

The Riu Palace Mexico is my hotel of choice on the Riviera Maya. I've stayed here four times now, twice before the renovations and twice after. To be able to realistically have a comparison I've also stayed at the Riu Palace Riviera Maya and the Riu Tequila. The RPM comes out top for me due to a number of reasons:...

 Report
Helpful?
6Thank Harry H
London, United Kingdom
Reviewed 3 days ago NEW

The hotel itself is modern and fresh. The grounds and gardens are utterly immaculate. What really makes this hotel stand out is the friendly nature of the staff - they are incredible. They all work so hard and nothing is too much trouble. By the pool, you've barely put an empty glass down before someone comes take a new order....

 Report
Helpful?
20Thank Ed T
Lino Lakes, Minnesota
Reviewed 4 days ago NEW

This was a wonderful trip for us and our first time in Mexico. Couldn't have been more pleased with everything. From the moment we walked through the doors, greeted by the doorman, Manuel, and throughout our 10 day stay, the service was exceptional. Our room was modern, clean and the beds were comfortable. Didn't have any issues with the air...

 Report
Helpful?
18Thank 111dmax2
Mississauga, Canada
Reviewed 4 days ago NEW

I have been trying to write this review for some time now but I keep delaying and the reason is I would like to write something truly nice as we really had a good time at this resort. My wife and I wanted to celebrate our 25th wedding anniversary in style, so we decided to choose go to Mexico and...

 Report
Helpful?
15Thank 66rafidh
Scotland
Reviewed 4 days ago NEWvia mobile

This is our 4th visit to Mexico and have stated previously in these hotels- Clubhotel RIu Tequila Excellence Cancun Secret Playa Mujeres Hotel RIu Palace Mexico - Currently Pros - • Beach, the best we have saw in Mexico. Gorgeous powder white sand and clear turquoise water • Buffets and Lunch - great selection of food • Location - unlike...

 Report
Helpful?
5Thank Cherrypop-Scotland
Canton, Ohio
Reviewed 5 days ago NEW

I researched this all inclusive resort a great deal and read many of the comments on tripadvisor. Most were extremely positive. I was not disappointed. The Riu Place Mexico met or exceeded my expectations in all areas. Our room was clean, comfortable and luxurious. The beach was ideal: soft sand, aqua blue water, and miles of unobstructed shoreline to walk.The...

 Report
Helpful?
12Thank rosemarylyn s
Reviewed 1 week ago NEW

me and my boyfriend had 3 nights here for a late valentines get away. Hans and Antonio were great on reception. We even got a free upgrade. That night we ate in the buffet but I would rate this as 4* not 5. The staff we eating left overs infront of us and when we ordered drinks they were bringing...

 Report
Helpful?
3Thank Luciaarnone
Chicago, Illinois
Reviewed 1 week ago NEW

We loved this resort and can find no faults anywhere. The beach was great but if you wanted a bit more liveliness you could go to the party pool. Had relaxing pool too. Something for everyone. Specialty restaurants were good but the buffet was great as well. Loved that it was in a gated community. We chose this one over...

 Report
Helpful?
6Thank rtsnodgrass07
Cincinnati
Reviewed 1 week ago

Spent a week here with friends Feb 11th - 18th. The good: * Food and service was excellent. * Grounds are very well kept. * Beach is absolutely beautiful. * The staff that handles the sailboats/sea kayaks/boogie boards were by far the friendliest, most accommodating group we have ever experienced. My wife and I like to sail and at other...

 Report
Helpful?
4Thank CJ2etc
Minneapolis,MN
Reviewed 1 week ago

Stayed here from Feb. 11-18, 2017. Travel time from airport to resort was about an hour. Clearing customs and waiting for our transport was about 2 hours. We arrived at the resort around 6pm and presumably all rooms above ground level were occupied. They placed us in Room 66 (with two double beds pushed together) but stated they would have...

 Report
Helpful?
7Thank Gerard25

7,419 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (6890)
Viewed
Pool/Beach Area (1131)
Viewed
Hotel & Grounds (1647)
Viewed
View from Room (161)
Viewed
Dining (661)
Viewed
Room/Suite (680)
Viewed
Family/Play Areas (63)
Viewed
Bathroom (93)
Viewed
Business Centre/Function Rooms (14)
Viewed
1:55
Videos (2)
Viewed
Other (2438)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (478)
Viewed
Amenities (10)
Viewed
Beach (37)
Viewed
Jacuzzi Suite (74)
Viewed
Pool (31)
Viewed
Dining (44)
Viewed
Standard Room (55)
Viewed
Suite (81)
Viewed
The Hotel (146)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (51)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (3)
Viewed
Dining (8)
Viewed
Pool/Beach Area (8)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.7 km away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#36 of 211 in Playa del Carmen
5,147 reviews
27.9 km away
Grand Palladium White Sand Resort & Spa
21.6 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#4 of 11 in Playa Paraiso
5,682 reviews
Show Prices
Show Prices
Show Prices
0.5 km away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#40 of 211 in Playa del Carmen
6,211 reviews
0.3 km away
Hotel Riu Playacar
Hotel Riu Playacar
#51 of 211 in Playa del Carmen
4,548 reviews
21.8 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,417 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €271 - €498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Expedia and Jetsetter so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen
Hotel Style:
#16 Top resorts Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
506 questions
Ask a question

See all questions (506)

Questions? Get answers from Hotel Riu Palace Mexico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on the second floor in room 1136”
  • At night
  • During the day
 of 5 bubbles 66rafidh, 24 Feb 2017 | Read review
“ask for fountain view on middle floor”
 of 5 bubbles Luciaarnone, 21 Feb 2017 | Read review
“second floor”
 of 5 bubbles ECGL5, 19 Feb 2017 | Read review
“Try not to be on the ground floor”
 of 5 bubbles usflim2, 18 Feb 2017 | Read review
“ground floor if you have mobility issues”
 of 5 bubbles susanf65, 15 Feb 2017 | Read review
5 of 5