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Avenida Xamen-Ha Manzana 6, Lote 6, Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Playacar
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#71 of 289 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
The 24-hour All Inclusive Hotel Riu Playacar opens all year round and is located on the beach of the Playacar residential estate, along with the Hotel Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila. The RIU Classic Hotels offer comfortable rooms and excellent facilities with leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal due to its proximity to Cancun Airport CUN (55 km) and Playa del Carmen (3 km) and invites you to explore the area. The hotel has 396 comfortably furnished rooms and offers many amenities. Relax in our spa or get in shape at the gym. 3 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha Discotheque in the neighboring ClubHotel Riu Tequila. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Asian, Mexican, Italian restaurants, Steakhouse, 4 bars.
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Room & Suite (767)767
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Kids club
Car hire
Taxi service
Banquet room
Couples massage
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Telephone
Laptop safe
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Residential Neighbourhood
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Receive 500 free points
6,818Reviews1,166Q+A100Room tips
Traveller rating
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Popular mentions
Branka wrote a review Mar 2021
Berea, Ohio1 contribution
We where from March 17th until March 24th in Riu Playacar. We had problems on reception because scanned covid test appointment. Nor everyone from us doesn't have smart phone or even phone. Thanks to girl name Marisol from reception. She did it for us. Many people had same problems not only we. Resort is beautiful. Everything was OK until return back home. On airport we had really nightmare. Two idiots women, sorry can't call her different name, didn't let us in Gates area without covid survey. Nobody from us didn't know what is it. On the wall they posted code, and again we had scan that code. No one could not do it. Somehow I got it, but on Spanish. I told one of those two women, that I don't speak Spanish, her answer was that I HAVE speak Spanish. Both had in their hands small covid survey papers. We had only 47 min for our fly, hundreds and hundreds people were waiting, and finally they let us go through. NEVER MORE IN MEXICO. This screwed up all our good time. I can't describe how rude where those two womens. Some people crying, but such rudnes I didn't see never. Their were like we are in concentration camp and their are our policewoman.
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Playacar
Responded 1 week ago
Dear brankah2021, Thank you so much for taking the time to let us know about your recent stay with us. It is nice to hear you enjoyed the hotel´s beautiful design, however we regret that you encountered some inconveniences in regards to the PCR-tests which are offered during our guests' stay. We truly hope all other aspects of your stay at our hotel Riu Playacar were pleasant. We hope that when returning to the Mexico, you will give us the opportunity to welcome you again at our resort. Best of hopes, Hotel Riu Playacar Online Reputation Manager
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mgampp wrote a review Mar 2021
Portsmouth, Ohio2,730 contributions80 helpful votes
We had our first stay here from March 13-20, 2021. There was low occupancy during our stay so the main buffet was not open, but the pool side buffet was and the other restaurant were open on a rotation basis. Our check in was easy and we were on the second floor of building 8, near the pools and beach. Our room was great and was cleaned daily. The food and service at all restaurants was excellent. All staff are friendly and helpful. With the low occupancy there is never an issue finding great spots at the beach or pools. Drinks were served to you at both the beach and pools. The grounds and facilities were were well maintained and cleaned multiple times each day. Sanitation measures during our stay far exceed those at home in the USA. You are required to sanitize your hands and your temperature is taken when you enter each place food is served and you also step on a mat to sanitize your shoe soles. Based upon our experience, we highly recommend the Riu Playacar.
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Date of stay: March 2021
Location
Cleanliness
Service
Room Tip: Rooms in building 8 are nearest the pools and beach.
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2 Helpful votes
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Y2431SZmichelle wrote a review Mar 2021
Sturgis, South Dakota1 contribution
My husband and I wanted to take our kids on a trip how we COVID has made it challenging this year to travel. We enjoyed our time at the hotel. The staff were very friendly . Our kids enjoyed the property as well and were treated with respect. Yes we had to wear masks but it wasn’t unreasonable. The hotel was very clean. Can’t wait to go back again.
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Review collected in partnership with riu.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Playacar
Responded 3 weeks ago
Dear Michelle, Thank you for staying in our property and taking the time to leave such a wonderful feedback. We are very glad to hear that you value the efforts we have put towards creating your stay wonderful and comfortable, and to note your appreciation of our hospitality. Your feedback is highly appreciated and we do hope to see you again! Kind regards Hotel Riu Playacar Online Reputation Manager
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68Paul1952 wrote a review Mar 2021
Rexburg, Idaho1 contribution
Been to Riu Playacar 3 times now. Excellent service and property. Safe and secure. Staff makes you feel like family and are very friendly. Food is great. Will be returning. Also have stayed in a Riu in Cabo and Riu Caribe in Cancun and both were great locations and stays.
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Review collected in partnership with riu.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Playacar
Responded 4 weeks ago
Dear Paul, Thank you for staying with us at Hotel Riu Playacar and sharing your experience on Tripadvisor. We are so happy about your loyalty and to hear you enjoyed your full experience with us, especially the great service you received from us. It is our hope to have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Riu Playacar Online Reputation Manager
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T T wrote a review Mar 2021
1 contribution1 helpful vote
My vacation in RIU playacar in playa del Carmen Mexico was amazing . I will definitely come back to this hotel . The hotel is kept clean with COVID 19 protocols is being followed and the staff is really nice . The only one complaint I have about this hotel is about the nurse at the hotel . We had to get a COVID swab before coming back to the US and let me tell you . either that nurse was so harsh or the COVID swab is done differently in Mexico , because she jabbed it in my nose and I felt it on my tongue and she left it there for quite some time Poking back and forth . It was truly a horrible experience with the test . I’ve taken COVID tests in the US before and it was never difficult . Other than the COVID swab . Everything was great at the hotel . I can’t wait to visit again !
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Playacar
Responded 4 weeks ago
Dear Guest, Thank you so much for leaving us such an amazing review! We are absolutely delighted to hear you loved our courteous staff and efficient COVID 19 protocols. At the same time, we are sorry to hear of your experience with one of the nurses from the medical services. As these are external services, we will inform the management of the medical center about this. We are grateful for your recommendation and look forward to welcoming you again soon. Kind regards Hotel Riu Playacar Online Reputation Manager
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PRICE RANGE
US$153 - US$386 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu playacar hotel playa del carmen, riu playacar playa del carmen, rui playacar, riu playacar reviews, playacar hotels, riu playacar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
396
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Frequently Asked Questions about Hotel Riu Playacar
Which popular attractions are close to Hotel Riu Playacar?
Nearby attractions include Plaza Playacar (0.3 km), Playacar Center Shopping Mall (0.3 km), and Dalemdar (0.4 km).
What are some of the property amenities at Hotel Riu Playacar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Hotel Riu Playacar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Playacar?
Conveniently located restaurants include Il Piemonte, Buenerrimo, and Barra Artesanal.
Are there opportunities to exercise at Hotel Riu Playacar?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Hotel Riu Playacar?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Riu Playacar?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Riu Playacar?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.6 km).
Does Hotel Riu Playacar have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Playacar accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.