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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,170 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Caracol Eco Resort
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Showing 7,076: English reviews
Wokingham
Reviewed 24 October 2012

The staff are great, very warm and friendly. The food of both the buffet and a la cartes was of a good standard. The snack bars less so, but to be fair they are just snack bars. We were not happy with the first two rooms we were offered, but it was third time luck a few nights into our...

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6Thank clarkeboland
Morelia, Mexico
Reviewed 23 October 2012

I went to Playa del Carmen for a business trip and I ve spent a week in this hotel. I hardly recommended it because the service is excellent, the food is so good and the rooms and very nice and clean. All these qualitiesmake your trip a wonderful experience. It was the third time i have been in Playa del...

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1Thank Sandra H
Park City, Utah
Reviewed 23 October 2012

My wife & I just returned from Sandos Caraocol after an 8 day stay and the only way to describe the entire time there is Perfect:)) We travel a lot to many destinations around the world and have never stayed at an All-Inclusive Resort, what a treat! When I contacted the Sandos before leaving I was so impressed by the...

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1Thank JSWENERTON
New York City, New York
Reviewed 23 October 2012

My fiance and I were blown away by the hospitality of the staff mainly (Humberto). This was a stand out vacation, one of the best we have ever been on. My parents own a timeshare there and we are very excited to return. The beaches are beautiful and the rooms the food were all 5 stars. Luigi Lubrano

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Thank Luigi L
Valladolid, Mexico
Reviewed 23 October 2012

A group of 11 of us stayed at SANDOS Caracol in the Royal Elite Hotel in front of the main activity pool. Wow! The rooms were spacious, cool, and comfortable. Fresh fruit and bottles of liquor and champagne were a nice welcome gift. The reception area was organized, friendly, and efficient. The resort is a great size... big enough to...

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Thank AndieLynn
Reviewed 22 October 2012

We are currently in the resort and its hit and miss here with a family rooms are basic enen in the jr suit You are all most penalised for having children as cant use all areas of hotel No room service as not in adults only No beds on the beach as these for select members Ala carte restaurants are...

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2Thank Msmedics
Sandos_Caracol, General Manager at Sandos Caracol Eco Resort, responded to this review

Dear guest, While thanking you for the time you invest in sharing your opinion in this important source of information for readers of this internet site, I would like to express that we are truly sorry to know that you are not enjoying your stay to the fullest at the Sandos Caracol Eco Resort & Spa. I would like to...

Chicago, IL
Reviewed 21 October 2012

My husband and I just returned from Sandos Caracol and we had a wonderful trip! This was our 9th trip in a row to Mexico, each time at a different resort. We have always had great service in Mexico, but this resort went above and beyond! We emailed the resort in advance and talked to Marianna who was such an...

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2Thank Amy K
Liphook, United Kingdom
Reviewed 21 October 2012

I travelled with my wife and spent two weeks all inclusive at the Sandos Caracol in mid-September, in what is their low season. The hotel was by no means full and towards the end of the holiday, about 100 rooms were fenced off for refurbishment but this did not affect our holiday other than restrict the areas we could walk....

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3Thank Khimothy
Leipzig, Germany
Reviewed 19 October 2012

The Hotel ist really nice and friendly. We had a really nice room in the Select-Club Area and even saw some Spider-Monkeys and other animals. Its really nice to discover everything in the hotel, the hidden Cenotes or Mayan Trails and of course the animals and the amazing Mayan Shows. The people are very friendly, especially Guest Service Manager Nora...

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5Thank Stephanie S
San Antonio, Texas, United States
Reviewed 19 October 2012

I had an amazing experience on my vacation to Playa Del Carmen. Mariana Urtaza showed us around and was wonderful to me. She had great hosipitality and was very informational. if I had any questions she knew the answer and she was fluent in English. The views were breath taking and there was so much to do i almost didnt...

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1Thank MeganHuckins

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €162 - €414 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#31 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,334 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 100 Building is a great location.”
johnawright, 25 Apr 2017 | Read review
“no elevators so if you have a stroller choose first floors”
joannf544, 25 Apr 2017 | Read review
“Choose a renovated room. Old rooms are tired. and quite small for 4 people.”
451sylvainr, 23 Apr 2017 | Read review
“Unless you have the money to book into a beach front condo - Good Luck with a decent room”
bcc32017, 21 Apr 2017 | Read review
“Rooms are mostly at the top of the resort”
one2onephotography, 21 Apr 2017 | Read review
5 of 5