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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,165 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Caracol Eco Resort
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Showing 7,072: English reviews
Findlay, Ohio, USA
Reviewed 18 November 2012

I will put a more detailed review in when I get back. Currently I am on the property and would be more than happy to recommend Sandos Cracol to anyone. The price is right, the rooms, are great, plenty to do. It's obvious that owe that are complaining don't have anything else to do but complain so you can ignore...

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2Thank FISHMAN2400
Sandos_Caracol, General Manager at Sandos Caracol Eco Resort, responded to this review

Dear Guest, On behalf of the Sandos Caracol family, I would like to deeply thank you for taking the time to share this review related to your current stay at the Sandos Caracol Eco Resort & Spa. I am very happy to know that you and your husband are enjoying our hotel and that regardless of the current work within...

Nanaimo, Canada
Reviewed 17 November 2012

Beatiful resort where you really feel like your in Mexico and not just another resort. This is nestled in the jungle and along the beach. Every morning we had wild monkeys swinging in the trees outside our room. Iguanas around the grounds, many different species of birds, racoons and an on-site cenote. Food was excellent. I cant comment on the...

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4Thank jjordanov69
Reviewed 15 November 2012

We got married nov 8 at sandos and it was amazing. The beach sunset location was beautiful but the best part was the great staff. They were all super friendly and always trying to help. It wasn't akward like they were just trying to get tips either. The rooms were nice but were spread out very far so we did...

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Thank Robinmichelle19
Toronto, Canada
Reviewed 15 November 2012

This hotel was nice, not excellent but nice. I just have to say that the people from Entertainment Staff was AMAZING, this people made my Vacations, I have to mention specially to Hector, the best one, he smiles all the time, he was very helpful, all the activities he does are so fun. I loved him. thank you for making...

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Thank PRINCESS0210
Dallas, Texas
Reviewed 14 November 2012

Just a quick review on the weddings at Sandos Caracol Eco Resort in Playa del Carmen. I could not have been happier with our ceremony! Fernanda was our wedding coordinator and she was on top of everything. When she says "don't worry" there seriously is not any need to worry :) Everything was more beautiful than we expected. As far...

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1Thank KarenB1977
Calgary, Canada
Reviewed 14 November 2012

I just got back from this resort and I would reccomend it to anyone thinking about getting married in Mexico. My wedding was beautiful. Fernanda was so helpful and kind. She bent over backwards to help me with the wedding location and the flowers I wanted (they have set arrangments for the flowers and I wanted something different - She...

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2Thank 865Jessica_V_12
Sandos_Caracol, General Manager at Sandos Caracol Eco Resort, responded to this review

Dear guest, On behalf of everyone at the Sandos Caracol Eco Resort & Spa, I would like to deeply and sincerely thank you for your beautiful review related to your recent vacation experience in our hotel. I am very happy to know that you have a great time in our hotel and that your wedding celebration went very well and...

Cardiff
Reviewed 13 November 2012

I arrived at about 7.30pm after an eleven hour flight and greeted by the smell of the donkeys. I waited for about 5minutes for someone to see to me at reception, even though there were 2 people who appeared to be doing very little. Check in didn't take long but he was not very forthcoming with imformation on the place....

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5Thank taffydi
Sandos_Caracol, General Manager at Sandos Caracol Eco Resort, responded to this review

Dear guest, On behalf of everyone at the Sandos Caracol Eco Resort & Spa I would like to deeply and sincerely thank you for your very extensive and detailed review related to your recent vacation experience in our hotel. I am very happy to know that all in all you have enjoyed your stay with us and would not just...

Hamilton, Canada
Reviewed 12 November 2012

The resort was just OK. We happened to be away from all the construction, which was a bonus, and we didn't get approached for a timeshare, which was nice. I love animals, and there were some animals on the resort to view, however, I was concerned about their care. The donkeys are in a fenced off area, and you can...

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3Thank Jackie C
Toronto, Canada
Reviewed 11 November 2012

I read a lot of reviews before choosing to go to Sandos caracol and I understand the negative and positive sides. that being said, One still has to make the most of their trip and not dwell on the negative. My husband, two girls age 6yrs & 11mos(our 5th all Incl), lil sister n her husband and myself stayed at...

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10Thank beckysunshine2
Calgary, Canada
Reviewed 11 November 2012

Just got back from a week trip to this resort. The resort was not bad but not fantastic. This was my first all inclusive experience so i have no other resorts to compare to but i must say i was let down a little bit. The room was clean but the cleaners came around to clean around 8:00 AM everyday...

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1Thank Dianna H

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €163 - €420 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#31 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 100 Building is a great location.”
johnawright, 25 Apr 2017 | Read review
“no elevators so if you have a stroller choose first floors”
joannf544, 25 Apr 2017 | Read review
“Choose a renovated room. Old rooms are tired. and quite small for 4 people.”
451sylvainr, 23 Apr 2017 | Read review
“Unless you have the money to book into a beach front condo - Good Luck with a decent room”
bcc32017, 21 Apr 2017 | Read review
“Rooms are mostly at the top of the resort”
one2onephotography, 21 Apr 2017 | Read review
5 of 5