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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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11,819 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Caracol Eco Resort
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Showing 6,835: English reviews
High River, Canada
Reviewed 19 August 2012

Amazing resort! We went to Sandos Caracol for a wedding in April and the whole group of us loved it. The rooms have been upgraded. The staff is amazing and super friendly. The restaurants were delicous with lots of choices at the buffets including a smoothie bar. The ala cartes were awesome and the waiters so friendly and fun. ALL...

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Thank alberta5
Houston, Texas
Reviewed 15 August 2012

I'd like to start off by apologizing to Mr. Ramirez for waiting so long to write this review. He and his staff went above and beyond to ensure we had the best vacation we've ever had. Words can not explain how amazing this resort is, the property is spectacular, the room was amazing, the food and variety was awesome and...

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11Thank Steve_oHouston_Texas
charlottetown prince edward island
Reviewed 14 August 2012

We travelled to this resort in April 2011. I found this resort to be very good for families as well as for couples/singles. There was always a good variety of food at the buffet and other restaurants/snack bar. I didn't like the fact that birds were flying into the snack bar able to help themselves to foood so I stopped...

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2Thank oceanna_pei
Edinburgh, United Kingdom
Reviewed 13 August 2012

Visited Sandos Caracol As A Family Holiday From 18.7.2012 - 1.08.2012 Excellent Resort Especially For The Kids The Kids Club Has Excellent Staff And The Opening Hours Are Very Long 10am-!0pm My Son Loved To Visit Several Times A Day! Also This Resort Has A Aqua Park Onsite! Rooms Are Rated At 3 stars Food Was Great Also The Choice...

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3Thank esathingsing
Stockholm, Sweden
Reviewed 13 August 2012

Spent 10 days at the resort with my wife and two year old daughter. Big installations with lots of things to experience; several pool areas, cenote, zoo, spa, small river, kids club. Lots of walking paths to explore. Five a la carte restaurants and two buffets, all with very good food and excellent service. Can especially recommend the Seafood restaurant...

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3Thank halvklart
Stoney Creek, Ontario, Canada
Reviewed 12 August 2012

My wife and I spent a week at this fabulous hotel. We are planning to go back next year. Very professional people providing an excellent and unique service. Rigoberto the general manager of the restaurants, Armando at the front desk, and Yoheli and Claudia at the front bar, (by the lobby) are among the fantastic staff of this magnificent hotel....

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1Thank Armando G
Mexico City, Mexico
Reviewed 12 August 2012

This is the perfect hotel for an all inclusive family vacation, offering lots of things to do for kids of all ages. For the very young, a beach with soft sand and small waves, a special swimming pool, many walks where they can see mapaches and coatís roaming free around the grounds; as well as bright guacamayas and cacatúas. For...

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4Thank LGdeM
London, United Kingdom
Reviewed 11 August 2012

Just home from a brilliant two weeks at this resort. We were offered a free upgrade to the adult only Select Club on arrival. This meant access to the adult only pool – not that I don’t like children, but this was peaceful and relaxing and also has a large Jacuzzi next to it, and access to a bar/clubhouse type...

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3Thank Fenjah H
Belleville, Ontario
Reviewed 10 August 2012

I spent the first week of July at this resort with my nieces (10 and 11 years old) we had a fabulous time. The only time we left the resort was for a quick morning or shopping in Playa del Carmen - we were having such a great time that we did not need to leave the hotel. The hotel...

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6Thank MobyBelleville
Wolverhampton, United Kingdom
Reviewed 10 August 2012

We loved our stay at the Sandos Caracol and would go definitely go back again. For our family (2 adults, nine-year-old daughter) it had everything, lots to do and see, fun all the way and plenty of surprises with all the animals that are roaming free around the grounds. We loved the cheeky racoons especially and seeing many different birds....

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4Thank Chris S

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €165 - €380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#73 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,152 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't like climbing stairs do not get a room on the 3rd levels”
 of 5 bubbles rparry1980, 18 Feb 2017 | Read review
“We stayed in Building 8 and it was perfect - right behind main pool and short walk to all parts of resort.”
 of 5 bubbles robf433, 17 Feb 2017 | Read review
“Adult only area is quietest, but furthest from the beach. Lots of kids around, so we appreciated the adults only pool.”
 of 5 bubbles nharden, 17 Feb 2017 | Read review
“We were on first floor of adult section. All the animals and birds visited us daily! Lots of room, king size bed - a little hard!”
 of 5 bubbles shaganappi2017, 17 Feb 2017 | Read review
“dont get the standard rooms right on the beach, those are outdated.”
 of 5 bubbles jetsetval, 17 Feb 2017 | Read review
5 of 5