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31/12/2017 1/1/2018
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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
    011 34 971 78 33 02
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    31/12/2017 1/1/2018
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    Traveller (14457)
    Pool & Beach (2807)
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    Overview
    • Excellent50%
    • Very good32%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,268 reviews)
    “aqua park” (450 reviews)
    “royal elite” (530 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
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    Offers from Sandos Caracol Eco Resort
    Special Offer: Package Deal
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (13,143)
    There are newer reviews for Sandos Caracol Eco Resort
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    11 - 15 of 7,581 reviews

    Reviewed 3 days ago via mobile

    We traveled as a couple on our early 30's with a 2 and 4 year old. West Jet Canada was amazing. We booked through them and the costumer service was outstanding. They even upgraded our room. Strongly recommend them. Arriving was a mess and their...More

    Thank Luana S
    Reviewed 4 days ago

    Our 3 family group of 10 totally enjoyed our stay at Sandos Caracol. The check-in began rather slow with only 2 lines open but after 15 minutes another 3 lines were opened so in another 15 minutes we were all on our way to our...More

    3  Thank melacruiser
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 2 days ago

    Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope...More

    Reviewed 4 days ago

    I always enjoy my time at this resort. We spent 3 weeks here this November, and have booked a return in 2018. We enjoy mixing with friends who have been coming here for a number of years. Relaxing on a beach reading a book in...More

    1  Thank Tony L
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 3 days ago

    Dear Guest, On behalf of the SandosCaracol family, we thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the...More

    Reviewed 5 days ago via mobile

    I can honestly say I've been to Mexico over 20 times and have never gotten sick. Well I've spent most of this morning in agony with the stomach flu or "food poisoning" which I'm sure came from our dinner last night at Los liros. We...More

    Thank Elixermc
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 3 days ago

    Dear Guest, I truthly apologise for the inconveniences during your stay. We are fully commited to create unique and amazing memories for our beloved guests and even when we are surprise to read this, we will take it under consideration to prevent this of happening...More

    Reviewed 5 days ago

    Let me start by saying I stay at All-Inclusive a few times a year in Mexico/Caribbean so have a bit to compare it to. My last 4 trips I have stayed with the Riu chain but decided to try something new. For families this hotel...More

    Thank missy1881
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 3 days ago

    Dear Guest, We appreciate the time you have taken to write this review regarding your recent experience with us. All our guest’s comments are valuable for us, as this always help us to improve. Please be certain that we are going to take your highlights...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Conference Facilities
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$171 - US$1,047 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #44 Family Hotel in Playa del Carmen
    • #46 Top resorts Hotel in Playa del Carmen
    • #54 Spa Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com, Expedia, Hotwire, Orbitz, Travelocity, HotelsforEveryone, Evoline ltd, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (14457)
    Pool & Beach (2807)
    Room & Suite (1325)
    Dining (1104)
    Hotel & Grounds (8921)
    Family and Play Areas (649)
    Bathroom (158)
    Business Centre & Event Rooms (72)
    Nearby
    Nearby HotelsSee all 213 hotels in Playa del Carmen
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    4,282 reviews
    3.00 km away
     
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "We had an eco junior suite in building 16, which is extremely close to the Tortuga pool"
    Read review
    "The newer rooms are towards the leftmost part of the resort when facing the beach."
    Read review
    "If you have no kids, get the Select Club"
    Read review
    "Jacuzzi Room"
    Read review
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