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Sandos Caracol Eco Resort

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11,426 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Caracol Eco Resort
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Showing 6,591: English reviews
Harrisburg, Pennsylvania
Reviewed 5 days ago NEW

I traveled with my wife and 9 year old son. It was his first time out of the country, but my wife and I have been to Mexico two other times. I am an over-planner, so I did a lot of research. I read the reviews on here and elsewhere, watched videos, etc. So I had particular expectations, and Sandos...

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22Thank mattadman
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear mattadman, While extending warm regards from Sandos Caracol Eco Resort, we would like to thank you for your wonderful and detailed review. It's lovely to hear you enjoyed our resort, and most of the activities that we have to offer. Your son sounds like a true nature lover, that is amazing. We especially liked the part where he named...

Spring City, Pennsylvania
Reviewed 5 days ago NEW

We spend 7 days at Sandos and had a wonderful time. Beach was very nice, but far if you are at the Adults only or family sections. Food was good; burrito place and French (try the duck) was our favorite. Mexican night was fun with tequila tasting and sampling of authentic food. Entertainment was great; evening and throughout the day....

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2Thank JoVacation
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear JoVacation, We are ecstatic about your lovely stay here with us. We truly appreciate the time you invested into making this wonderful review. We are glad to know we were of assistance in the creating of awesome memories and experiences for you and your partner. Thank you for recognizing our hard working staff. It fills us with pride knowing...

North Vancouver, Canada
Reviewed 6 days ago NEW

My wife and visited Sandos Eco Caracol Resort for two weeks in November. Let me preface this review with we had a great time and will return at some point. We did not have kids with us so I can only comment on what I saw or encountered, and we did not try everything. Sandos Eco Caracol is a large...

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5Thank Nickpea
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Nickpea, Thank you for the positives comments you have published on Trip Advisor about your recent vacation and also thank you for choosing Sandos Hotels as your holiday destination. It is with pleasure that we read your great review about our hotel. Moreover, we are glad to hear that our staff made yours and your wife's stay enjoyable. Thank...

Reviewed 1 week ago via mobile

We booked nine nights at Sandos Caracol on Expedia.com, and opted for the Select Club Adults Only section. So glad we did, as we were able to avoid many of the problems some have complained about here. As to those complaints, I can only say, your mileage may vary. Let me get what we observed about that out of the...

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3Thank Karl S
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Karl S, We are delighted to read about your lovely stay with us in your last holidays. Thank you for the wonderful review! We are truly humbled about your sincere opinion on our resort and especially about the service provided by our staff. Everyone you mentioned will be more than happy to hear about your nice review. It is...

Cold Lake, Canada
Reviewed 1 week ago via mobile

I have many mixed emotions on this resort while we loved certain aspects of it others were horrible. Traveled to this resort for my wedding with a group of 29 (24 adults and 5 kids ages 14 months to 5 yrs) 16 arrived early afternoon 13 at night, my aunt who arrived early did not have a room, my friends...

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2Thank Samantha K
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Samantha K, We would like to thank you for taking the time to share your review regarding your wedding experience with us. While we are very happy to read your positive comments, we would like to extend our sincere apologies for the inconveniences you had during your big event. It is lovely to hear that you appreciated most of...

Calgary, Canada
Reviewed 1 week ago

We brought 50 of our closest friends and family to Sandos Caracol Eco Resort for our wedding on November 8th 2016. Everything exceeded our expectations! The resort, specifically the adult section, had superior service, delicious food/drinks, and lots of amenities for our guests to enjoy. My new husband and I appreciated the upgrade to a spacious penthouse suite as part...

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Helpful?
1Thank marybethmacinnis
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear marybethmacinnis, Congratulations again on your wedding! It is amazing to read your lovely review about your wedding with us. It's great to know you loved the party, location, your hair and makeup, but moreover that we could provide you with the right elements for a beautiful and unforgettable wedding. We would like to thank you for the recognition of...

Ponoka, Alberta
Reviewed 1 week ago

This resort was awesome. Very family oriented. There were so many aspects of entertainment and fun stuff for kids of all ages to do. I felt very safe and welcome here for the whole week. I would recommend this resort for anyone who wants an awesome time in Mexico.

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2Thank Susan H
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear sushivanhoek, On behalf of the Sandos family, we would like to thank you for your fantastic comments about your last stay in our Eco Resort. We are truly grateful to read that the many different aspect of entertainment in our hotel were to you and your family's liking. We also appreciate your emphasis on the arduous job we undertake...

northern california
Reviewed 1 week ago

My bottom line "THIS RESORT DOES NOT CARE ABOUT THEIR GUESTS AND MEMBERS HEALTH." My wife and I were really looking forward to staying at this resort after it was recommended to us by a person at the Finisterra Resort in Cabo San Lucas. We were assigned a Penthouse Suite room 422, but when we got there it was up...

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1Thank William H
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear William H, We would like to extend warm regards on behalf of the Sandos Caracol family, and thank you for the time invested in posting your personal impressions of our hotel. We are very sorry to hear that you did not enjoy your stay to the fullests because of the reasons that you mentioned in your review. Please allow...

mid-Michigan
Reviewed 1 week ago

If you're thinking of a family vacation in Cancun with small children, we highly recommend Sandos Caracol. Our 5 g'children, ages 3.7 to 7.9, and their 40-something parents all found something to like, from the age appropriate splash parks, to the kid's club, to the beaches and pools, to the more-than-you-can-eat-and-drink all-inclusive price at 8 restaurants! If you want to...

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2Thank A_sojournor
Birmingham, United Kingdom
Reviewed 1 week ago

The Sandos resort is absolutely stunning. I s like staying in jungle. The animals freely walking around , its amazing. You can see raccoons , turtles, lizards, birds, iguana etc. Staff is very friendly, food is absolutely gorgeous and the beach, amazing indeed.

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Thank lego7282
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear lego7282, It brings a smile to our face to hear that you truly enjoyed your stay here in your second home. It brings us great pleasure to create outstanding moments for all our guests. We would be more than honored if you decide to return soon with us. We will greet you with our characteristic warming welcome. Kind regards,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €172 - €428 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
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Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Penthouse suite was nothing special. Spa balcony could have been cleaner”
 of 5 bubbles 80_Sha, 6 Dec 2016 | Read review
“Building 70 is located near the lobby thus it is great because it is centrally located but it faces the parking lot.”
 of 5 bubbles Dederman, 6 Dec 2016 | Read review
“Upgraded rooms have an ocean view.”
 of 5 bubbles mil0815, 4 Dec 2016 | Read review
“Had jungle view and the monkeys would look at you from the trees. Just amazing!”
 of 5 bubbles heidic58, 3 Dec 2016 | Read review
“Junior Suite to get a bigger balcony!”
 of 5 bubbles mattadman, 2 Dec 2016 | Read review
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