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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,176 Reviews from our TripAdvisor Community

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Showing 7,080: English reviews
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Fishers, Indiana
Reviewed yesterday NEWvia mobile

Great place but getting a drink is horrible. Only place is the sports bar. I believe Rob is his name. Best one at resort. He was quick and friendly to all. The pool bar is so slow. Only had one bartender and with letting kids there it was always slammed. They had 2 people at the walk by bar behind...

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Thank Pete L
Half Moon Bay, California
Reviewed 2 days ago NEW

Everyday at Sandos Caracol Eco Resort was filled with activities. We we're never in our room. From water slides with hot dogs and ice cream cones to swimming/snorkeling in the amazing jungle tour. The nightly shows after our dinner. From the beach kayaking and swimming to the pool. The cenote was an experience to never forget. Our family can't wait...

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1Thank kveda79
Playa del Carmen, Mexico
Reviewed 2 days ago NEW

Here right now at the resort,doing a review. Those that have given a negative report obviously have something up their butt or just negative in general with life. This place rocks!! And if you can't see that you were rude and didn't take the time to know the workers or those that make this YOUR vacation. Jesus- he is hands...

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2Thank sewcute211
Reviewed 2 days ago NEWvia mobile

we did the adults only and it was nice and quiet, lots of chairs and two servers always running around the pool for drinks. I made friends with Leticia Garcilazo Sanchez and she was super down to earth and friendly, got to know my name and my drink, didn't stop moving once in the +30, always smiling. kept the pool...

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1Thank Brittknee H
Reviewed 3 days ago NEWvia mobile

Pros: Great Animals, Great Staff, Great Shows, Great Food, Great Water Park, Great Kids Club, Great sized Resort, not too big, not too small. Great easy parking. Cheap cab to 5th st in Playa. Cons: You've already read about. The beach. Yeah it's rocky. But most of the resorts down that way are the same. We spent most of our...

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3Thank NomadicalMan
Red Deer, Canada
Reviewed 3 days ago NEWvia mobile

We came here for our friends wedding and it was a really fun week. The weather was not super hot in December but it was still fantastic. We are used to travelling in May so that could be why. The resort is very interesting and we loved walking around the many pathways and looking at all the animals. It's quite...

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2Thank Sevenpurr
Humble, Texas
Reviewed 3 days ago NEWvia mobile

This is our second time going to Mexico and first time staying at this resort and i enjoyed it. It's built right by the jungle so if you are in to animals and wildlife, it was perfect. The food was good and so were the drinks. The staff was very helpful and professional. I had an issue at check in...

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2Thank lawperry
Virginia Beach, Virginia
Reviewed 4 days ago NEW

This is a great place for kids and large groups!! The staff at the "Elite Beach Club" was extremely accommodating! Look for "Samuel", he's the best and will make sure that you and your family are taken care of. The "Elite" side of the resort is a must! The staff went out of their way for my son's 6th birthday...

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3Thank johnawright
Downey, California
Reviewed 4 days ago NEW

correction zero star's out of 5" this is the 1st out of 29 review's (pending) from my party....LONG STORY SHORT AND straight to the point DON'T STAY HERE!!!!!!!! my family, friend's and I just experience the worst vacation ever WE had reservations form 04/18/17-4/22/17 FOR A party of 29 people.....My family and I actually went on vacation to get ROBBED...

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11Thank byronErivera
Toronto, Canada
Reviewed 4 days ago NEW

We just got back from a week at Sandos and it was excellent!!! We travelled with a group of 28 people ranging in age from 5 years old to 75 years old and everyone loved this resort. I travelled with my husband and 5 year old twin boys and we all had a blast! Food: it was a little difficult...

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5Thank DeAnna L

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €160 - €411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#31 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,338 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask ahead of time, eco rooms are close to pools and Aqua park”
sewcute211, 27 Apr 2017 | Read review
“The 100 Building is a great location.”
johnawright, 25 Apr 2017 | Read review
“no elevators so if you have a stroller choose first floors”
joannf544, 25 Apr 2017 | Read review
“Choose a renovated room. Old rooms are tired. and quite small for 4 people.”
451sylvainr, 23 Apr 2017 | Read review
“Unless you have the money to book into a beach front condo - Good Luck with a decent room”
bcc32017, 21 Apr 2017 | Read review
5 of 5