We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
25/12/2017 26/12/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
    011 34 971 78 33 02
    Call
    Hotel website
    Save
    Lowest prices for your stay
    25/12/2017 26/12/2017
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    Lowest price we found
    US$1,056
    View Deal
    Traveller (14456)
    Pool & Beach (2807)
    Storyboard
    Overview
    • Excellent50%
    • Very good32%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,268 reviews)
    “aqua park” (450 reviews)
    “royal elite” (530 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Sandos Caracol Eco Resort
    Special Offer: Package Deal
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    25 Dec26 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from US$1,056.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "c79f9c8a761e49498319076989d31d33", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":219156,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[103867507],"additionalContentIds":[],"pollCount":0,"checkin":{"day":25,"month":12,"year":2017},"checkout":{"day":26,"month":12,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":1056,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"c79f9c8a761e49498319076989d31d33","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":1056,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":1056,"highestMetaPriceDisplay":-1,"hotelName":"Sandos Caracol Eco Resort","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImM3OWY5YzhhNzYxZTQ5NDk4MzE5MDc2OTg5ZDMxZDMzIiwiQUlLIjoiODU1OTY2NmQ5NDM2NDEzOWE2NGVkODUzZWJmZjQzNjcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "25/12/2017", "checkOut": "26/12/2017", "lowestPrice": "US$1,056", "hasDates": true, "hacComplete": false, "contentIdMappings": {"103867507":"GetARoom","68917693":"CancelonIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a ReviewReviews (13,136)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 7,577 reviews

    Reviewed yesterday

    Just got back from here last week. We had a great time! It was such a family friendly resort. Every staff member was very friendly. Place was clean with lots of different activities. Highlights: EVERY SINGLE EMPLOYEE at the Tortuga Pool was AMAZING! They made...More

    Thank jfab1208
    Hotel's Favourite
    Reviewed 8 April 2017

    I just got back from a week long stay here with my boyfriend. We came here to celebrate our 6th anniversary and we had an amazing time, we already miss it! There are so many positive things to say about the Sandos Caracol. Service -...More

    26  Thank Alex R
    Response from Web_Sandos, Gerente at Sandos Caracol Eco ResortResponded 10 April 2017

    Dear Alex R, Thank you for taking the time to write this detailed review about your stay with us. We are excited to read that you enjoyed your stay so. Thank you for recognizing the great service that our team provides. It's lovely to see...More

    Reviewed 2 days ago

    We had a wonderful vacation, the bar staff of Bar Manglar, Roy, Elizabeth, Raul and Carlos were just a few of the amazing people who made our vacation one to remember! So friendly, welcoming and personable, we really enjoyed the entire experience! Lots of laughs!...More

    1  Thank Samia M
    Reviewed 2 days ago

    Spent a week at end of November 2017 with a group of 12 of us - adults and kids. There's lots of kids activities and evening shows. The main pool area is where most of the action is and has pool aerobics at mid day,...More

    1  Thank Fermatx
    Reviewed 2 days ago

    We stayed at the Select Club for 11 nights and had a good time. The room was clean and there were zero problems. The whole hotel area was also clean and there was plenty of wildlife. In the morning there were monkeys in the trees,...More

    1  Thank john a
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded yesterday

    Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of Wendy and the whole family of Sandos Caracol who work diary...More

    Fairmont Mayakoba
    4,279 reviews
    #10 of 213 hotels in Playa del Carmen
    3 km
     
    Petit Lafitte
    1,590 reviews
    #9 of 213 hotels in Playa del Carmen
    0.8 km
     
    Grand Velas Riviera Maya
    3,325 reviews
    #3 of 213 hotels in Playa del Carmen
    2.1 km
     
    Viceroy Riviera Maya
    1,181 reviews
    #12 of 213 hotels in Playa del Carmen
    0.7 km
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Conference Facilities
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$171 - US$1,048 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #44 Family Hotel in Playa del Carmen
    • #46 Top resorts Hotel in Playa del Carmen
    • #54 Spa Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Booking.com, Orbitz, Hotwire, Travelocity, HotelsforEveryone, Cancelon, Evoline ltd, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (14456)
    Pool & Beach (2807)
    Room & Suite (1325)
    Dining (1104)
    Hotel & Grounds (8920)
    Family and Play Areas (649)
    Bathroom (158)
    Business Centre & Event Rooms (72)
    Nearby
    Nearby HotelsSee all 213 hotels in Playa del Carmen
    Grand Velas Riviera Maya
    3,325 reviews
    2.08 km away
     
    Petit Lafitte
    1,590 reviews
    .85 km away
     
    Viceroy Riviera Maya
    1,181 reviews
    .72 km away
     
    Fairmont Mayakoba
    4,279 reviews
    3.00 km away
     
    Nearby Restaurants
    Coco's Cabanas
    177 reviews
    .76 km away
    Los Murales
    207 reviews
    .68 km away
    Koh Thai - Wok Cuisine
    46 reviews
    .63 km away
    Arezzo Restaurant
    24 reviews
    .63 km away
    Nearby Attractions
    Co.Cos Culinary School & Catering
    238 reviews
    1.60 km away
    Scuba Libre
    555 reviews
    .41 km away
    Kitemex Kitesurf School
    98 reviews
    .89 km away
    AquaSafari Mexico
    136 reviews
    1.27 km away
    Ask a question
    Questions & Answers
    Mark P
    10 December 2017|
    Answer
    Response from purple_witch03 |
    day pass is only from 11am to 11 pm. email the concierge or message them in facebook. it may take a day or 2 for them to reply at least u get the answer from them. triple occupancy is cheaper than double too.
    0
    Votes
    Room Tips
    "We had an eco junior suite in building 16, which is extremely close to the Tortuga pool"
    Read review
    "The newer rooms are towards the leftmost part of the resort when facing the beach."
    Read review
    "If you have no kids, get the Select Club"
    Read review
    "Jacuzzi Room"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing