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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,015 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

This has been our 4th stay at the Sandos Caracol. We keep coming back because nothing else compares in the Playa del Carmen area. The staff are very attentive and courteous. The food is very good with a lot of different choices. The "Eco" of the resort is fascinating with all the wildlife, natural Cenotes, sprawling paths and walkways and...

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2Thank Linda K
Philadelphia, Pennsylvania
Reviewed yesterday NEW

Had a third floor penthouse in the adults only section. All inclusive with stocked fridge, bottle of tequila and bottle of wine. Food overall was excellent. Staff is very attentive and respond quickly to even the smallest problems. Loved the adults only pool area where we hung out the most. Also spent a lot of time under the coconut trees...

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2Thank MDU54
Atlanta, Georgia
Reviewed 2 days ago NEW

We arrived Sunday and waited 2 hours to check in. Once we checked in we couldn't get to our room for another 2 hours. We were hungry so went to eat to find chicken nuggets, awful fries, frozen guac and bagged chips. The pool cots were broken, the bars didn't have fresh fruit for drinks, no diet coke, no wine...

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1Thank 448margaret
Regina, Canada
Reviewed 2 days ago NEW

This resort is perfect for families. We spent a week at this resort and all three of us appreciated the casual comfortable family focused vibe. We previosly have travelled to a Barcelo which was excellent but a bit too high end for our preference . This resort had everything we wanted and was relaxed.

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1Thank Sandie_in_SK
Guelph, Canada
Reviewed 3 days ago NEW

We had visited Sandos Caracol 10 years ago for our Honeymoon and we thought it would be romantic to revisit the hotel as it had changed drastically since our last visit by becoming more inclined to serve families with children. Since we have worked long days for the best part of two years in our fast growing business, we decided...

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5Thank Mrwillibobs
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Mrwillibobs, Thank you for taking the time to write this detailed review about your recent stay with us. While we are very happy to read your positive comments, we would like to extend our most sincere apologies for the inconveniences you had because of the lack of availability with adjoining rooms, nonetheless we do are subject to availability. Sorry...

Minneapolis, Minnesota
Reviewed 3 days ago NEW

This hotel does a great job of combining fun and comfort with nature. Rooms were comfortable, food was great, staff were friendly, and there was plenty to do. Very kid friendly, but adults could also relax and enjoy. The pictures on their website are accurate: you can walk down the path from your room to a restaurant and see monkeys,...

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2Thank ProsoGirl
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear ProsoGirl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, and that you took advantage of the food, and the many activities to do. Thank you for acknowledging the great job that our staff does, and noticing that it is through this service that we can mark a difference in your...

Reviewed 4 days ago NEW

First for people that give it a 5 star rating - I don't really think they know what that really means. I want to start my review with there Customer Service I sent a message to the resort a month prior to visiting. I received a response 4 days after I returned. Be careful about the Time Share Sales Reps....

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2Thank Marianne H
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Marianne H, We thank you for sharing your comments about your recent stay at Sandos Caracol with readers of this internet site. We work hard to improve and elevate the quality of our services, and we will certainly keep improving as we firmly believe in continuous growth. We deeply appreciate the fact that you take time to highlight your...

Halifax, Canada
Reviewed 4 days ago NEW

We visited the Caracol during spring break and it will be remembered fondly by all of us for many years. We travelled with two kids (8 and 10) and two seniors. We had contacted the hotel in advance and asked for rooms close to one another. When we checked in (around noon) our rooms weren't ready, and we had to...

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3Thank seeker_of_fun
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear seeker_of_fun, We are ecstatic to read your amazing review about your stay with us. We are very happy to learn that you enjoyed many aspects of our resort, and that your experience with the Xcalacoco activities was fantastic. We are pleased to know that you our different restaurants, cenotes, activities, water park, amongst other details, made your holidays unforgettable....

Saskatchewan, Canada
Reviewed 5 days ago NEWvia mobile

We went on a mom's and daughters holiday. I specifically picked this one for the natural spaces. It was spectacular having the jungle and birds and animals all around us. Staff was great, food was fabulous and the environment so beautiful. The girls were a little disappointed with the nightlife, but we really enjoyed the portrayal of the legends with...

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4Thank Wendy H
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Wendy H, Thank you very much for your review, we are so happy to hear that you and your daughters had a great time with us. We greatly appreciate your recognition about the dedication of our staff in providing an excelling service in all aspects. We are sorry to read that your daughters expected more from the nightlife, we...

Dallas, Texas
Reviewed 5 days ago NEWvia mobile

I have stayed in three star hotels that were nicer! Never ever again..... too many negatives to list! Filthy place! Also needs updating... I am not a hard person to please either. Do not waste your money. They make it sound nicer than it is!

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5Thank JujuB727
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Texas Mom, Thank you for taking the time to write this review about our hotel. We are sad to read that our more than 6 different restaurants, water park, more than 30 various activities and beautiful jungle setting, amongst others were not to your pleasing. Nonetheless we would like to thank you for sharing with us your perception of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €162 - €345 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#27 Green Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,261 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Penthouse around building 62”
 of 5 bubbles MDU54, 25 Mar 2017 | Read review
“Don't book this hotel. Don't go even if it's free of charge.”
 of 5 bubbles 448margaret, 24 Mar 2017 | Read review
“We were in building 28 third floor. It was very quiet as it overlooked the water slides which closed at 5 pm . Yes it was a bit of a stroll to the restaurants but for us that was great exercise .”
 of 5 bubbles Sandie_in_SK, 24 Mar 2017 | Read review
“Building 28 was close to the water slides and quiet pool.”
 of 5 bubbles seeker_of_fun, 22 Mar 2017 | Read review
“It really depends on what you enjoy doing. You could be near the beach, the pool, the restaurants, the water park.”
 of 5 bubbles ibeckstead17, 21 Mar 2017 | Read review
5 of 5