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The Reef Playacar

04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Reef Playacar
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4,438 Reviews from our TripAdvisor Community

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Showing 2,677: English reviews
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Elizabeth City, North Carolina
Reviewed yesterday NEWvia mobile

We had a great time at the Reef Playacar on our Honeymoon. Once we arrived to our room we had a swan with fresh flowers displayed on the bed. Only thing was, no kings available so we had two full beds in our room. Lots of cuddle time. Lol. Highly recommend upgrading to Premier. Go see Felix at Nicos lounge....

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Thank Anthony_Lilly
Canyon Lake, California
Reviewed 4 days ago NEW

The Reef Playacar is a refreshing change from the larger resorts on this stretch of beach. The grounds are beautiful, tropical, and exceptionally clean, and the staff are beyond amazing! Everyone we encountered was incredibly friendly and genuinely happy to have you there. The buffet had basic buffet food, but the restaurants were delicious. You already have access to the...

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1Thank carol408
Canton, Michigan
Reviewed 5 days ago NEW

Our trip was wonderful. We had an amazing time. Everything was great, from the food to the service at the bars. The only thing bad I could possibly say was that we kept having issues with one of our room keys, but we had 2, so was not a big deal. I wish I could have rented a boogie board...

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Thank jamesrC5363BZ
Peterborough, Canada
Reviewed 6 days ago NEWvia mobile

we have been at the Reef Playacar 24 times and will go back again. we still enjoy this resort and staff !! The Reef is smaller than most resorts and got to know some repeat guests and staff members. Our next visit will be in 2018.

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Thank Hendrik V
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Hendrik V, It is a pleasure to read such a wonderful review. We are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We are glad to read that you were provided with our courteous, outstanding...

Lincoln
Reviewed 1 week ago via mobile

We received the best service in accommodations from Alfonso. We had great service our second visit and now our third time is outstanding! We are staying in a beautiful room, newly remodeled! The staff is wonderful and we had thought the food was delicious the last two stays...if the food could have gotten better, it has!!! Great stay, beautiful place,...

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Thank Debbie K
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Debbie K, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are pleased to know that you enjoyed your stay in one of our clean and comfortable rooms. We are...

Reviewed 1 week ago

10 of stayed there for a bachelorette party and the customer service was horrible. When we arrived it was chaotic, there was one girl checking us in and training another, they were rude and were not able to answer simple questions about wifi. In addition to people avoiding to help you with anything, the food was mediocre and the drinks...

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1Thank ybarram13
LANDING
Reviewed 1 week ago

We stayed at The Reef Playacar with family for my daughter's wedding. The resort was beautiful! The room was immaculate. The staff was attentive, friendly & efficient! The food was very good and abundant. The wedding also went off perfectly. We were lucky with the weather but the wedding planner, Carolina, had matters well under control in case of any...

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1Thank PATRICIA G
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear PATRICIA G, We would like to thank you for your comments; it is truly a pleasure to learn about the fantastic stay you had and we appreciate the time you took to share your experiences. We are pleased to know that you enjoyed your stay in one of our clean and comfortable rooms. We are glad to read that...

Townsville, Australia
Reviewed 1 week ago via mobile

Myself (Australia) and my two friends (from Australia and the UK) just spent 13 nights at the Reef Playacar. These are our observations/experiences. 1. The accommodation was great. We needed two rooms and they fulfilled our request of the rooms being located side by side. The view from both of the rooms was fantastic. We were also very close to...

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1Thank Kimble26
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Kimble26, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are pleased to know that you enjoyed your stay in one of our clean and comfortable rooms. Likewise, please note...

Portland, Oregon
Reviewed 1 week ago

Terrible food, service and amenities. Woke daily with bites from bugs and spiders in the beds. The upgrade offer is a joke and a huge waste of money. Very low quality and definitely not star worthy. Seriously, stay somewhere else.

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1Thank jacey a
Dayton, Ohio
Reviewed 1 week ago

Beautiful place, but service was meh. Given room with two beds instead of one. When I went to ask to be put in a room with one queen or king, was told hotel was full and try again tomorrow. Not into unpacking for a 6 night stay then repacking to move the next day. Girl behind the desk made me...

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1Thank Brian P

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €154 - €328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#50 Top resorts Hotel in Playa del Carmen
#57 Spa Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#68 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Playacar staff and other travellers.
224 questions
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1 month ago

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Questions? Get answers from The Reef Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a ground floor room”
ed1952, 10 May 2017 | Read review
“Stay away from the pools”
777drews, 8 May 2017 | Read review
“Some of the Rooms are musty.Just call and write 50 times ,cos with one they will not give you attention.”
Todor-Ivanov-Toto, 21 Apr 2017 | Read review
“None of the rooms have a direct ocean view, ask for an inside room, facing the inside of the property”
444stevenv, 10 Apr 2017 | Read review
“You do not get to choose they do not accept requests for rooms.”
BBWinner, 31 Mar 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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