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Iberostar Tucan Hotel

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6,006 Reviews from our TripAdvisor Community

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Showing 4,316: English reviews
Newcastle-under-Lyme, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 1 February 2010

Meant to post a review when I came back from the Tucan in November. I had a truly wonderful 10 days. However, I have only given the hotel 4 stars rather than 5, as I found the birds that kept getting into the breakfast room towards the end of the trip pretty distracting (though easily remedied if the nets round... More 

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5 Thank JSmithReview
chicago,il
Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 February 2010

We just return from our 8th trip to iberostar tucan We stayed in iberostar tucan from 01/21/2010 to 01/30/2010. It was really the worse vacation I ever had in Mexico, apple vacation failed to mention at any point that the beach is going under major construction. Currently, the construction is running at All hour (day and night), so if you... More 

Helpful?
6 Thank nattoday
new york
2 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 January 2010

the ibertostar chain should let all their reservations know that the beach is closed !!!!!!!!!! they knew 30 days ago that the beach would be closed and failed to inform anyone...i paid for beach and did not get what i paid for...they even work around the clock with front end loaders, backhoes, bulldosers and diesel generators..it was impossible to sleep..my... More 

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8 Thank csprinci
Port Alberni, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 January 2010

would not hesitate to recomend this resort to any of my friends.yes the last two days of our stay we couldn't go to the beach ,oh well the pool was still there or an excursion would work.the nightly shows were very profesionlly done, my hats off to all the animation staff.My son is only 11, didn't get invovled in there... More 

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3 Thank dingdongdenny
falkirk scotland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 January 2010

my wife and i stayed at the tucan in sept 09 for 3 fantastic weeks. ( paul & bernie) it was our first time in mexico,after visiting several other carribean resorts, we can say this was the best, thats why we have booked again for sept this yr. location of the tucan is tropical paradise. the rooms are very spacious,... More 

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2 Thank paulbernie
IL
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 January 2010

My husband and I have been to Mexico 13 times. We try to stay at different resorts. Each resort has something extra special about it. We will most likely stay at the Iberostar again. It didn't lack for anything. If you prefer quiet, you can find quiet, if you're like us and you desire lots of activity, it's there for... More 

Helpful?
3 Thank MichelleFR
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2010

Awful food, "nanny state" style resort - felt like prison. Not even a luxury prison, as we were served pig food and had no beach access. Stay in town, stay faaar away from the resort area and the people that go there.

Helpful?
3 Thank HakanWestergren
Vancouver
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 January 2010

I just came back from the Iberostar Tucan yesterday January 25, 2010. The Mexican government is restoring the beach infront of the Iberostar and there is no beach access. You are not even allowed to walk the beach to other resorts as they are working on the entire beach. There is a security guard and big orange gate surrounding the... More 

Helpful?
2 Thank tina5555
Toronto
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 24 January 2010

Our check in was breezy and fabulous with a welcome cocktail that, although sugary, was a nice touch. Staff were courteous and explained to us where everything was and how to make reservations for the a la carte restaurants. Our room was close to both the pool and the beach. Yes... the beds were hard, but actually quite supportive and... More 

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12 Thank jenabee
Boston
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 January 2010

I actually went with my wife and two colleagues in March of 2004 for a conference. The place is very clean and attractive, and the beach is excellent. The food is average at best. The hotel and restaurants are in a tropical setting with peacocks and other guinea pig looking creatures roaming the grounds. You could see and hear monkeys... More 

Helpful?
1 Thank OscarpupBoston

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €191 - €438 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
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Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Email them in advance to ask for quiet room like us and no smoking to remind them of what you want before you arrive”
 of 5 bubbles Love2Travel4Ever2088, 30 Nov 2016 | Read review
“1400 block has great opportunity to see the monkeys. The 1400 block is noisy until about 11 pm due to the resort next door.”
 of 5 bubbles Rinny2424, 26 Nov 2016 | Read review
“Ocean view, unless you are on 3rd floor...is not really pen...too many trees or palapa roof to look around.”
 of 5 bubbles chucksue13, 22 Nov 2016 | Read review
“Best block was 15. Centre of complex and close to jungle area, pools and beach”
 of 5 bubbles angiesan2016, 20 Nov 2016 | Read review
“I stayed in 13 which was perfect close to beach, rest,I had jungle view i saw peacocks, monkeys, raccoons,iguanas”
 of 5 bubbles Palm_trees1, 15 Nov 2016 | Read review
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