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Iberostar Tucan Hotel

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Traveller (8133)
Pool & Beach (2003)
Room & Suite (889)
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Overview
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(475 reviews)
“howler monkeys”(210 reviews)
“jungle area”(161 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,968)
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4,784 results
Traveller rating
2,852
1,340
378
135
79
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2,852
1,340
378
135
79
Show reviews that mention
All reviewsstar friendshowler monkeysjungle areaspecialty restaurantsswim up bardressel diversjapanese restaurantate at the japanesetowel hutpool beachgated communityother resortsemailed the hotelmagic showplenty of chairsapple vacationscab ride
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1 - 5 of 4,784 reviews
Reviewed 2 days ago

Wow! Everything about this place is beautiful. The jungle area in it's core, the free roaming wildlife, the hotel buildings, the rooms, the pool, the beach. All staff members were very nice. Had howler monkeys visit our balcony! Food was excellent! For specialty restaurants I'd...More

1  Thank Captain-puppy
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded today

Dear guest, We are grateful for your recent stay at IBEROSTAR Tucan & Quetzal and we could not be happier to read that you enjoyed a wonderful vacation among our wildlife residents and our friendly staff. Your kind comments regarding our facilities and services are...More

Reviewed 2 days ago

On the upside. There is a nature center in the middle of the property. Howler monkeys roam freely. They are rather vocal after dark. Make certain you are comfortable with their vocalizations. There is a Toucan enclosure with 2 stunning birds. A treat if you...More

Thank Steve D
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded yesterday

Dear guest, Thank you for having commented on your recent stay at IBEROSTAR Tucan & Quetzal. It is great to read the positive aspects you found during your stay, such as our exotic flora and fauna as well as our accommodating and friendly staff. We...More

Reviewed 2 days ago

From the moment we arrived, the staff was welcoming and friendly, and this continued for the entire week of our stay. They all had a smile on their face, said hello, if we were walking, we were offered a ride if a staff member was...More

1  Thank kncrew5j
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded today

Dear guest, We are grateful for having recently welcomed you at IBEROSTAR Tucan & Quetzal. Thank you for taking the time to share your experience at our resort and it is of great pleasure to know that your stay was full of great memories and...More

Reviewed 5 days ago via mobile

I couldn't wait to get the opportunity to say how amazing and incredible our ENTIRE vacation was and how PERFECT our son's wedding was. Our travel agent Linda (PlayadelCarmen.com) and Reyna (Iberostar wedding coordinator) made it all happen without a single hitch. It was a...More

2  Thank ddlowe911
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded today

Dear guest, First and foremost, we are grateful for your stay at IBEROSTAR Tucan & Quetzal for such a special occasion. We are honored to have been part of a memorable experience for you and your family and have exceeded your expectations. It is truly...More

Reviewed 1 week ago via mobile

This trip was our 4th to Mexico over the last 10 years. Our very first time was to this resort in 2008, the following two were to the Iberostar Paraiso Maya. I always wanted to return to this resort due to it being smaller and...More

4  Thank beckybo0
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

Dear guest, First and foremost, we would like to express our gratitude for your preference and for allowing us to welcome you again at IBEROSTAR Tucan & Quetzal. It feels us with satisfaction to read how wonderful and pleasant your experience was, enjoying every aspect...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$198 - US$448 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$198 - US$448 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8133)
Pool & Beach (2003)
Room & Suite (889)
Dining (636)
Family and Play Areas (132)
Amenities (65)
Business Centre & Event Rooms (41)
Questions & Answers
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klipper-fillet
19 April 2018|
AnswerShow all 3 answers
Response from BasilIvybridge | Reviewed this property |
From what I can remember we only had one drop off before Toucan and the journey took a little under 45 minutes, it takes a while to get to the hotel from the main road as there is a lot of holiday homes in the protection... More
0
Votes
Room Tips
"If you like to animal watch, room in the 1500 to 1300 blocks, facing the jungle- and you'll be happy."
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"Rooms in block 16 overlook the hotel next door have a whining generator. Noisy Peacocks on the ground floor..."
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"We were in building 15, we did hear the nightly entertainment so if thats an issue get one closer to front of..."
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"If you want to see wildlife from your balcony ask for a room facing the jungle"
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