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Iberostar Tucan Hotel

Overview
Avda Xaman-Ha, Lote Hotelero Fraccionamiento Playacar Nro 2, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star accommodation
About
Description
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool More area. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Family
,
Onsen
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Family
,
Onsen
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
350
Price range
US$196 - US$701 (Based on Average Rates for a Standard Room)
Also Known As
Iberostar Playa Del Carmen
,
Iberostar Tucan Mexico
,
Iberostar Tucan Playa Del Carmen
,
Playa Del Carmen Iberostar
,
Iberostar Tucan Quetzal
,
Iberostar Tucan Playacar
,
Iberostar Tucan Hotel Riviera Maya, Mexico - Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Nearby
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Reviews & more
7,374Reviews
9,030Photos
1,097Q+A
100Room tips
Traveller rating
  • 4,555
  • 2,007
  • 534
  • 172
  • 110
Time of year
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Show reviews that mention
The hotel was very good. The room clean and nice, very comfortable bed. The staff kind and helpful. The food excellent- great variety, a lot of fish and other seafood. A lot of fruit and smoothies. Steakhouse great. The hotel is located in a beautiful green environment, different
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+7
We have travelled to the Riviera Maya the past 8 years and this is our 2nd visit to this hotel . We wanted to re - experience the jungle atmosphere and the Mexican flair which this hotel offers . Rooms are clean and well kept with good sized balconies.
Food selection had enough
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Staff, location and scenery were just PERFECT! With it being my first time ever in Mexico and a resort, I would highly recommend staying with Iberostar! Everything was perfect! I would definitely love to stay with them again! I felt very welcomed and the staff was very frien
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Review collected in partnership with Iberostar
Firts of all, our room was perfect for the three of us and was cleaned daily with the all inclusive fridge topped up too. The room service along with the sports bar were a first for me but a massive plus. All of the football was shown along with other sports.
All staff were extr
Read more
Response from Quality Manager I, Quality Manager at Iberostar Tucan Hotel
Responded 5 days ago
Dear guest, Thank you for choosing to celebrate such a special occasion at Iberostar Tucan & Quetzal. It is gratifying to read that all the amenities and our staff attentions were the highlights of your stay, and that our Sports Bar and comfortable accommodations were of your liking. Thank you for sharing your experience, we hope we can soon welcome you and your wife again for another memorable experience. Kindly, Quality Manager Iberostar Mexico
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8 of us ages 10 - 68 years old all had a great time!
Italian & Japanese restaurants were good, buffet was always outstanding,
Celebrated 2 birthdays & one anniversary.
Each occasion was made special by Hotel staff. Special thanks to Alexi (head chef)
He is always making sure y
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Response from Quality Manager I, Quality Manager at Iberostar Tucan Hotel
Responded 5 days ago
Dear guest, We would like to thank you for choosing Iberostar Tucan & Quetzal to spend your family vacation. It is our pleasure to read that you all enjoyed our natural atmosphere, environment, tasty gastronomic options and the amazing service of our staff. Allow us to mention that we truly strive to provide the best experiences to our beloved guests and your kind feedback has been gladly sent to our Management for their review. We are already looking forward to welcome you back in the near future! Best regards, Quality Manager Iberostar Mexico
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorIberostar Tucan Hotel
The Standard Room at the Iberostar Tucan Hotel
Professional photo exclusively commissioned by TripAdvisorIberostar Tucan Hotel
The Standard Room at the Iberostar Tucan Hotel
Professional photo exclusively commissioned by TripAdvisorIberostar Tucan Hotel
The Junior Oceanfront Suite at the Iberostar Tucan Hotel
Standard Room
beach with plenty of beds
Previous
Hi Can anyone tell me what the hotel credit can be used for? And how does it work.Can you use it for water sports, trips? Thanks
Which a la carte restaurants do you recommend?
Do you have access to the restaurants at the Quetzal too? How many a la carte restaurants do you get per week stay? are the monkeys/coatis aggressive and all over? They scare me. And is there a limit to the non-motorized water sports? Do you have to pay for them?
All restaurants are joint, so yes. You get three prebooked and can ask day of for others. The monkeys and coatis are not aggressive, but will approach if you offer to feed them (Don't!) They largely confine themselves to the jungle area, through the monkeys do visit balconies on jungle facing units 1500-1300. The agoutis and peacocks can be found in the jungle and grassy areas, in case of the peacocks, even in the lobby bar. They are not aggressive. You have nothing to worry about the animals. Non motorized sports are free for 1 hour per day.
0 votes
I know this is a dumb question, but do they need to make a copy of your passport when you check in, or keep a credit card on file if everything is paid for? When you rent any of the free water sport equipment, do you need to leave anything or just give your room number?
The only time they asked us for a copy of the passport was when we changed money. They did not ask for a credit card at registration. Can't help you with the sports equipment.
0 votes
What is the Club membership? I wouldn't want to do this, but are there a lot of restrictions if you don't? And are the timeshare people really persistent?
They asked me to do the breakfast meeting on club membership, they said it was not a time share but I had access to everything else that people did. The membership gets you better deals if stat at Iberostar but I was not impressed to even sit at a representation that some said was almost 2 hrs long. I said no thank you and they never asked again
0 votes
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Previous
"2nd floor is best. Dark balconies on third floor."
"the preferred standard are close to the pool and beach"
"Don't stay near or in the 1500-1800 rooms. The resort next door has a very loud screeching noise 24hours/day"
"great beach, great pools, good food"
"we were at building 12, near pool and beach,,buffet , i think any rooms were good, just about location"
Previous
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