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2/10/2017 3/10/2017
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    Iberostar Tucan Hotel

    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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    2/10/2017 3/10/2017
    Traveller (7658)
    Pool & Beach (1914)
    Room & Suite (831)
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    Overview
    • Excellent63%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (505 reviews)
    “howler monkeys” (196 reviews)
    “jungle area” (154 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Iberostar Tucan Hotel
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    Sunset Fishermen Spa & Resort
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    Rooms
    2 Oct3 Oct
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,543)
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    1 - 5 of 4,587 reviews

    Reviewed 2 days ago

    I'll try to provide a solid, fair summary so you can get a clear picture in your head and sift through the extreme responses, and also address some things you are probably wondering about. Background--previously have been to two all-inclusives. Overall, my family (including wife...More

    Review collected in partnership with Iberostar
    3  Thank h0ckeyfamily2017
    Reviewed 3 days ago

    Our trip started badly the moment we arrived and found out that the rooms promised by Apple Vacation were not available, which may or may not have been the hotels fault, but for those who want two double beds in the junior suites, they are...More

    Thank Stacey G
    Reviewed 4 days ago via mobile

    Let's start with a few negatives and that is reception. This is really disappointing as this is where the holiday starts and ends. For us the start was very disappointing and in my opinion they really need to sort this out. They are unhelpful and...More

    Thank James H
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

    Dear guest, Thank you for sharing your comments on your experience at IBEROSTAR Tucan & Quetzal. Firstly, we appreciate your recognition to our hotel staff for its attentiveness and we are happy to know their service was a positive remark. On the other hand, we...More

    Reviewed 4 days ago

    Overall the place is beautiful especially if you love wildlife. Lots of monkeys, iguanas, and other animals in the jungle area. The only complaints I have are that the food wasn't as good as some other resorts I've been to and that they push you...More

    1  Thank Joel M
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

    Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. It is great to know that you greatly enjoyed our beautiful grounds with its lovely wildlife as well as our friendly staff and pleasant pool and beach area. Thank you for sharing your...More

    Reviewed 5 days ago via mobile

    First the pros- rooms are clean and comfortable. Mini fridge stocked daily as inclusive. Grounds well kept. Animation team was friendly and entertaining during the tropical storm with games, etc. special thanks to Ivan aka Chocolatte. Bartenders were pleasant and accommodating with special thanks to...More

    2  Thank rockyfitz
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

    Dear guest, We are thankful for having recently received you at IBEROSTAR Tucan & Quetzal. Your kind recommendation is greatly appreciated and it is great that our Entertainment activities, pleasant ambience and charming natural grounds were of your liking. Your kind mention to our partners...More

    Sunset Fishermen Spa & Resort
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    Hotel Riu Palace Riviera Maya
    5,504 reviews
    #41 of 210 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    Details
    • Price range
    • US$175 - US$532 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Family Hotel in Playa del Carmen
    • #15 Green Hotel in Playa del Carmen
    • #23 Top resorts Hotel in Playa del Carmen
    • #25 Romantic Hotel in Playa del Carmen
    • #31 Spa Hotel in Playa del Carmen
    • #32 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 350
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Cancelon, Hotels.com, Agoda, Travelocity, Booking.com, Orbitz, TripOnline SA, TravelUp, Cheap Tickets, Hotwire, getaroom.com and HotelQuickly so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Playa Del Carmen ,
    • Iberostar Tucan Mexico ,
    • Iberostar Tucan Playa Del Carmen ,
    • Playa Del Carmen Iberostar ,
    • Iberostar Tucan Quetzal ,
    • Iberostar Tucan Playacar ,
    • Iberostar Tucan Hotel Riviera Maya, Mexico - Playa Del Carmen
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    Traveller (7658)
    Pool & Beach (1914)
    Room & Suite (831)
    Dining (612)
    Hotel & Grounds (4500)
    Family and Play Areas (112)
    Business Centre & Event Rooms (41)
    Bathroom (34)
    Nearby
    Sunset Fishermen Spa & Resort
    1,018 reviews
    .47 km away
     
    Hotel Riu Palace Riviera Maya
    5,504 reviews
    .91 km away
     
    Rosewood Mayakoba
    1,696 reviews
    1.17 km away
     
    Iberostar Quetzal Playacar
    4,757 reviews
    .36 km away
     
    Nearby Restaurants
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    .65 km away
    Casa Sofia Playa del Carmen
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    .54 km away
    Nearby Attractions
    Jetpack Adventures
    107 reviews
    .48 km away
    Riviera Maya
    673 reviews
    .61 km away
    Parque Los Fundadores
    1,985 reviews
    .74 km away
    UltraMar Ferry
    1,361 reviews
    .64 km away
    Ask a question
    Questions & Answers
    Stephanie B
    16 August 2017|
    Answer
    Response from Lesley T | Reviewed this property |
    yes two specialities..yes the quetzal restaurants are included..I'd email the hotel a week before to book for your party x
    1
    Vote
    Kilo272727
    16 August 2017|
    AnswerShow all 2 answers
    Response from ksu-ny | Reviewed this property |
    Between Tucan and Quetzal (it is the same property really) there are 6 specialty restaurants and 2 buffets
    1
    Vote
    Dino7
    9 August 2017|
    AnswerShow all 2 answers
    Response from Lesley T | Reviewed this property |
    you swim round to the steps at the back left (as you look at the pool from the beach) ...i used it ...bubbly but not that warm x
    0
    Votes
    Room Tips
    "Most rooms have jungle and garden views. Rooms by the lobby are a long walk to the pool but close to the..."
    Read review
    "If you want to see the monkeys get a room facing the jungle area"
    Read review
    "Email in advance with room requests, join the facebook patron group for hints and help."
    Read review
    "If you want to see monkeys in your balcony choose top (3rd) floor"
    Read review
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