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Iberostar Tucan Hotel

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Iberostar Tucan Hotel
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6,277 Reviews from our TripAdvisor Community

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Showing 4,461: English reviews
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Winnipeg, Canada
Reviewed 2 days ago NEW

Trusted the bell boys to load our stuff into the van when we were leaving , got to the airport and noticed our iPad that were we just using while waiting for the shuttle was gone. Called the hotel and asked them to look in the area we were in and to see if the bell boys took it, asked...

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Thank brandilynne2017
Halifax, Canada
Reviewed 2 days ago NEW

Our family of 4 just spent a wonderful week at the Iberostar Tucan. We have enjoyed other Iberostar properties in the past and based on those experiences the Tucan looked like a good choice for our next vacation. Of particular appeal was the lush vegetation and wildlife that the Tucan/Quetzal had to offer. We are certainly pleased with our decision....

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3Thank Agenda2785
Regina, Saskatchewan
Reviewed 2 days ago NEW

Feb 26-Mar 8, 2017. Everything was wonderful. We stayed in building 1100 close to the ocean, on the first floor, away from the music. The food was excellent with a lot of variety of food in the buffet and the specialty dinners were very good. I would recommend them all. The room was very clean and the fridge restocked with...

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2Thank Jose_Enrique
Derby
Reviewed 2 days ago NEWvia mobile

Arrived after a long haul flight from the Uk with a quick, friendly check in and welcome drink. The lobby is beautiful with fresh flowers and Mayan ornaments. Our room was in block 13 which was just in the middle of the hotel complex. My only moan would be the room. I found is very dark and smelled very musty....

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3Thank cath61Derby
Armstrong
Reviewed 4 days ago NEW

My family LOVED the resort! The grounds were so large, we always had somewhere to roam and check out the wildlife. The pool was fantastic with an immense amount of chairs for everyone. We could always find somewhere the 4 of us could park our books and towels. The only thing that wasn't great was the food. I've been to...

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3Thank Paula M
Atlanta, Georgia
Reviewed 5 days ago NEW

4th .time here and it's better each time - everything from the check in, staff, food, rooms, service, entertainment, beach- it's truly the best most amazing hotel here in Riveria Maya. Every age will love this hotel- there's a variety of everything here. We can't say enough good about it here.

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6Thank 448margaret
Kalamazoo County, Michigan
Reviewed 6 days ago NEW

The trip was awesome. The specialty restaurants are the best I've ever experienced in a resort. All the staff was helpful and friendly. I would defiantly recommend this resort to others. We left the resort for only a few hour, but returns to continue our experience. The resort also has a wild life area with a wide variety of animals.

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8Thank Kzootravelers
Ottawa, Canada
Reviewed 1 week ago

Recently travelled to Mexico with my family for the very first time! We have been to a number of other all-inclusives in the Carribean, so the experience was not new to us. We read many reviews before deciding on the Iberostar Tucan. This resort is located in the middle of the Riviera Maya - one hour south of Cancun (ride...

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8Thank Eddiez3
Saint Louis, Missouri
Reviewed 1 week ago

What can I say ......... another great stay at a Mexican resort !!! Great weather - 80-85 F everyday . So, I am not much a writer so I like to just use bullet points in my reviews. But , I will start by saying that we do not go to these Mexican all-inclusive resorts for great food . We...

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13Thank Tennjed420
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for sharing your detailed experience at IBEROSTAR Tucan & Quetzal. Hearing about your joyful stay at our hotel with the beautiful grounds and great facilities makes us very glad. Moreover, it is great that you enjoyed our food and drinks, our committed and kind staff and our activities. Your kind words are highly appreciated. Hopefully we...

Center Point, Iowa
Reviewed 1 week ago

I was travelling with a party of eight. They managed to get us all on the same floor, of the same unit. That made it easier to coordinate plans. Beautiful resort. Peacocks roam freely. This resort has a "mirror image" resort, on the other side of the pool (I don't remember the name). Plenty of places to eat. The buffet,...

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2Thank Megaslim99
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal as your last holiday destination. We are glad to hear that you enjoyed your stay closely located to your fellow travelers at our beautiful resort. It is great to know that you liked the food, our facilities and our dedicated and kind personnel. We also appreciate your comment regarding your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €182 - €462 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#13 Green Hotel in Playa del Carmen
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
746 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on the south side are quieter but close to the beach. higher floor might be nice to see the sunrise.”
 of 5 bubbles Jose_Enrique, 26 Mar 2017 | Read review
“get a room nicely place in the middle of the resort , exactly midway between the main areas and the beach”
 of 5 bubbles Tennjed420, 17 Mar 2017 | Read review
“Room in building 15 get the full effect (LOUD) of the entertainment. Pass on this one, unless you want to stay up until Midnight”
 of 5 bubbles Megaslim99, 17 Mar 2017 | Read review
“Near the ocean or south facing for noise levels at night”
 of 5 bubbles elizabeth_pierre, 14 Mar 2017 | Read review
“All of the rooms are good, but choose one as close to the beach as possible, and you will be happy.”
 of 5 bubbles Andrew780, 13 Mar 2017 | Read review
5 of 5