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Iberostar Tucan Hotel

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Iberostar Tucan Hotel
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6,210 Reviews from our TripAdvisor Community

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Showing 4,425: English reviews
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Las Vegas
Reviewed yesterday NEW

The Iberostar Tucan property was amazing. Everything was well kept and clean. The grounds had wildlife in trees, ponds with fish, flamingos, turtles and ducks. The food choices satisfied different tastes in my family and were made fresh. 24 hour service was available for food and drinks. I felt very safe on the property. They advertise free snorkeling but it...

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Thank deplorable2017
Traverse City, Michigan
Reviewed yesterday NEW

I will start this review with the two biggest positives. The staff! The staff works tirelessly to make sure you are happy and having a great time. From checkin to checkout the staff is superb. The waitstaff in all of the many restaurants and on the beach (for drinks) are efficient and bilingual. They are quick to get your drinks...

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Thank Stephanie J
Vancouver, Canada
Reviewed yesterday NEW

Seriously, we are just back from a 7 night stay and looking to book again for next year. The resort location, amenities, programs and people working there, made for an exceptional family vacation. Here are just a few of the things we noticed that made a difference: Reception was quick and efficient. We asked to move one of the rooms...

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1Thank Mary-Jo J
Boston
Reviewed 3 days ago NEW

My husband and I arrived on 21/12/17. Check in was prompt and quick. We were then escorted to our room 1010 which is a superior beacfront. We had requested a king size bed but ended up with two doubles instead. We just went with that. We had a few minor issues which were promptly addressed which we appreciated. Our room...

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3Thank crittercat1205
Reviewed 4 days ago NEW

Ok. Just got back from this place yesterday. We were there 8 nights/ 9 days. This will be long, truthful, and what our thoughts are. Check-in was fast. After this, you go to the concierge to book your 3 specialty restaurants (more on this later). And they push for you to go to a 1 1/2 hr Iberostar vacation membership...

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11Thank Geoff C
Reviewed 5 days ago NEWvia mobile

This was our first visit to Mexico, we did quite a bit of research regarding the resort and the hotel, our holiday was very enjoyable and most of what people have said is true, the hotel and its grounds were amazing, very clean, no mozzies, the beach was great however the sea was a bit choppy, there were plenty of...

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7Thank Joe Y
Reviewed 6 days ago NEW

We stayed at the Iberostar Tucan this past October with our two little girls (1 and 4 year old). We didn't go out on excursions or anything like that because we simply wanted to enjoy the resort and its amenities. This resort was beautiful and fun for the family, and the food was great too! I was expecting the food...

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5Thank ilg7
London, United Kingdom
Reviewed 1 week ago NEWvia mobile

The Iberostar Tucan is a truly beautiful resort. Built around the jungle there is so much wildlife to see! We never tired of our walks through the trees watching the monkeys, peacocks, agoutis and more. The beach is beautiful with clear blue water - although the waves can be fierce. We had red flags on 2 of the days during...

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7Thank jessicaeve
Reviewed 1 week ago

Beautiful resort. Food was really great except the Mexican restaurant. They didn't have much for vegetarian and I got my dinner 15 minutes later than everyone else. Japanese restaurant was awesome we met some really nice people from Chicago there. Steak restaurant was just perfect. Something different every night at the buffet.

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5Thank Lin B
Tulsa, OK
Reviewed 1 week ago

This review is a bit overdue (trip was last June), but we are booking our next trip so I figured I better go back and give a couple reviews (have also been to Negril since this trip). Lots of helpful information on these reviews. We traveled into Cancun and rented a car and drove to the Iberostar hotels in Playacar....

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8Thank pcscasey

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €171 - €461 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
718 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Block 1 is next to the lobby, bar, buffet however no noise. Furthest from the beach and pool however only a short 3 minute walk or shuttle.”
 of 5 bubbles Mary_JoJ181, 26 Feb 2017 | Read review
“Get a room near the beach very quiet.”
 of 5 bubbles crittercat1205, 24 Feb 2017 | Read review
“Dont get a room across from the theater.”
 of 5 bubbles 84geoffc, 23 Feb 2017 | Read review
“If you like going to bed before 10pm you should get a room closer to the beach so you won't hear the noise or music coming from the theater.”
 of 5 bubbles ilg7, 21 Feb 2017 | Read review
“10 block or 13 is close to everything pool and ocean. lower floors are alittle musty smelling.”
 of 5 bubbles Smiles41, 17 Feb 2017 | Read review
5 of 5