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Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
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7,842 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,453: English reviews
Reviewed 6 days ago NEW

We stayed at this wonderful resort for a business trip. How lucky, huh? The property itself was very well taken care of. Our room was a suite in building 1 I believe, and it was gorgeous. The bed was very comfortable, and quite honestly the biggest bed I have ever slept in. The beach area is well serviced and very...

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Helpful?
Thank ReginoGeorge1
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear ReginoGeorge1, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was great and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Rockville, Maryland
Reviewed 6 days ago NEW

We went to this resort at the beginning of March. Here are my thoughts: 1) Staff: From housekeeping to servers to beach staff, everyone was extremely friendly and accommodating. They really do their best to help the guests have a good time. We particularly appreciated the ride that Jerry on the beach gave us in a 4-person "hobie". 2) Room:...

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Thank ReallyEnjoyTraveling
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear ReallyEnjoyTraveling, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

McDonough, Georgia
Reviewed 6 days ago NEW

Beautiful hotel, very nice rooms...food was just meh. I would have like more beach, but you can't fix that! The food was the biggest let down. The resort was so big I'm sure it took an army to keep it clean, and it was very clean...I just think the food could have been better.

Review collected in partnership with Meliá Hotels International
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Thank C Karen T
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear C Karen T, Thank you kindly for your comments towards our beautiful Paradisus Playa del Carmen . It is our pleasure to read you really like us. Please do not hesitate to contact us prior your arrival the next time you come back with us. Best wishes, Aldo Delgado Betancourt E-Guest Experience

Camarillo, California
Reviewed 1 week ago

our stay at Paradisus la Perla was way beyond expectations, the pictures and videos posted do not do justice. We booked through Costco 1 month in advanced for 4 nights 5 days from LAX-CUN-PERLA we had no issues. From the start people were welcoming and we even received the " purple drink " upon check in. Our flight and arrival...

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Thank jmorataxx
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear jmorataxx, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Reviewed 1 week ago

Back in February, my (now) husband and I stayed at Paradisus for our wedding. We had an absolute blast and things couldn't have been more perfect thanks to our wedding planner, Araceli! I had my hair and make up done by a woman named Vanessa in the YHI Spa on site. She was an absolute doll to work with and...

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Thank Lauren R
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our...

Hamilton, New York
Reviewed 1 week ago

Our week at the Paradisus La Perla was wonderfully relaxing with weather that could not be beat! Our rooms were magnificent, and most of the staff were very helpful and attentive. We were especially lucky to have met Luis at poolside, who quickly became our go to man! He kept us happy with abundant service including keeping our drinks full,...

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Thank EllenMM77
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear murrayge, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience....

Boston, Massachusetts
Reviewed 1 week ago

Where to begin? I really cannot say enough about the experience my college friends and I had at Paradisus Playa del Carmen La Perla. As we were celebrating a milestone birthday, we took advantage of the Royal Service option, and it was so worth it. We enjoyed the separate pool because it was a bit more subdued, but the greatest...

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1Thank Medge99
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Medge99, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our...

Des Plaines, Illinois
Reviewed 1 week ago

We loved our 5 days in the Royal service of La Perla! This hotel is amazing, beautiful, and has excellent staff. The check in did take a little longer than I wanted, but I was with a family group so there were more people. We arrived at the main La Perla entrance, but as Royal Service we were golf-carted over...

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2Thank happycat0822
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear happycat0822, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you were...

Cincinnati, Ohio
Reviewed 1 week ago

First class operation. Well maintain, clean, staff is amazingly helpful and attentive to your needs. The Spa and exercise room is top notch. Great variety of restaurants and eating choices. Exceptional pool and beach area.

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Thank John P
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear John P, Thank you for your comment on TripAdvisor. We are definitely glad to read that you enjoyed your stay. We take very serious the first impression and we are proud that you receive the best one. We truly hope to see you on paradise soon. Best wishes, Aldo Delgado Betancourt E-Guest Experience

Mokena, Illinois
Reviewed 1 week ago

We go to Playa del Carmen every year, and we've always preferred to do our own thing rather than stay at an all-inclusive resort. Well, our experience at the Paradisus completely changed our minds. This is a wonderful property, I can't say enough great things about our experience there. The staff are courteous, professional and go out of their way...

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Thank lmcorrao
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear lmcorrao, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €299 - €698 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Travelocity, Prodigios Interactivos SA, Hotels.com and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
873 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend that the mini bar provides red and white wine and also healthier snacks.”
 of 5 bubbles johnwilliamf2017, 21 Mar 2017 | Read review
“Book a swim-up for more access to the pool. Master suites have private jacuzzis - otherwise there is no free hot tub in the resort.”
 of 5 bubbles KAWGilbo, 17 Mar 2017 | Read review
“If you are able to, the rooms with personal swim up pools are obviously preferred.”
  • This is the view from the swim up room my partner and I stayed it. Absolutely glorious.
 of 5 bubbles gilbertb22, 17 Mar 2017 | Read review
“Loved our swim up suite - ideally get it in a "canal" instead of the main pool.”
 of 5 bubbles L9103BElaurenr, 15 Mar 2017 | Read review
“Royal Service is absolutely worth it! Nice to have a separate pool and La Palapa for breakfast and lunch.”
 of 5 bubbles Medge99, 15 Mar 2017 | Read review
5 of 5