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Viva Wyndham Azteca

Certificate of Excellence
22/05/2017 23/05/2017
1 room 2 adults 0 children
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3,584 Reviews from our TripAdvisor Community

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Showing 1,411: English reviews
Markham, Canada
Reviewed 21 March 2017

Patti and I spent her March Break at this 270 room resort and had a great time! We would have given Azteca a 5 overall rating except for 2 small issues (ones that did not interfere with our overall enjoyment of the property). I will start by getting those out of the way first. 1. Our overall impression of the...

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Helpful?
1Thank Dave M
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review of your experiences at the Viva Wyndham Azteca. Your special mention of the staff in all of the different areas that enhanced the quality of your trip is greatly appreciated. We recognize that our staff plays a valuable role in the vacation...

Halifax, Canada
Reviewed 17 March 2017

The resort is just ok, but the beach is absolutely beautiful. We were very disappointed with the room. The condition of the room, bathroom and especially the bathroom need upgraded. The mattresses of the Queen beds sunk so much in the middle that it was visible from the entrance to the room. Staff was rude when I brought it to...

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Helpful?
Thank NSTravel101
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your recent vacation to the Riviera Maya. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations and services. Once again thank you very much for sharing your experiences. We would be delighted to welcome you back in the near...

North Richland Hills, Texas
Reviewed 17 March 2017 via mobile

We were so excited for our spring break vacation to Playa Del Carmen and felt as though I did a decent amount of research to determine where we would celebrate my oldest sons 21st birthday, daughters upcoming 16th, and wife's 40th...boy, did I drop the ball on this one. I will have to work my butt off and take them...

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Helpful?
4Thank JamesWhitfield
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We appreciate the fact that you have shared your thoughts on this traveler’s forum. We strive to create the best possible experience for our guests so it was disappointing to learn that the accommodations and services did not meet with your expectations and personal preferences. All of our clients’ opinions are very important to us because it is...

Greenfield, Indiana, United States
Reviewed 10 March 2017 via mobile

This all inclusive resort must be one of the worst places in all the Riviera Maya. We stayed there for 5 nights and thank goodness it wasn't longer. There are so many negatives but I'll highlight the worst parts. 1. Food: the food at this resort was quite possibly the most horrible food we ever experienced. The buffet was nauseating....

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Helpful?
6Thank Adam B
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We appreciate the fact that you have shared your thoughts on this traveler’s forum. We strive to create the best possible experience for our guests so it was disappointing to learn that our services did not meet with your expectations. We encourage our guests to share their concerns during their stay so that we may address them immediately...

wiltshire
Reviewed 7 March 2017

We styed here for a week with our 10 year old and 6 year old. The resort offers a decent buffet restaurant which we found to be of a high standard- food was excellent, there is wine and beer on tap as well as soft drinks. The room was fine, pillows could be better. We were in a quiet part...

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Helpful?
Thank wiltshirepeace
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your family at Viva Wyndham Azteca during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. Furthermore, we are happy to know that we exceeded your expectations during your first all-inclusive experience at our Resort. Our customer’s satisfaction is our...

Canada
Reviewed 6 March 2017

First time at a Wyndham resort. First off the Staff is lovely. Animation team were constantly cycling through all the days events. Our room was clean and i look forward to the towel creations every day! (It's the little things folks!) The food at the buffet was good. We never went hungry. No complaints. The a la cart restaurants were...

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Helpful?
Thank Oakvillermt
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review. Your special mention of the staff, overall customer service, food & beverage services and the overall services provided at the Resort is greatly appreciated. Reviews like yours serve to motivate us even more and both your pros and cons comments have been...

Reviewed 6 March 2017 via mobile

I had only been to Playa del Carmen 1 other time about 17 years ago and didn't have a great experience at the all inclusive resort I stayed at back then. The Wyndham Azteca exceeded my expectations by a long shot. We never had to or wanted to leave the hotel because they had everything we could possibly want. The...

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Helpful?
Thank Myrna S
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review. We are delighted to hear that we exceeded your expectations. It was our pleasure to have you stay with us at the Viva Wyndham Azteca and we are happy to hear that your vacation was so...

Lawrenceburg, Indiana
Reviewed 4 March 2017

This was my 12th stay at an All Inclusive resort in this area. Because I can compare, this resort ranks at #11 out of our 12 resort stays. The Pros: Beautiful beach with no rocky areas Palm tree shaded area on beach Small resort Beach chairs were always available Our room was comfy and kept clean and did not have...

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Helpful?
1Thank Lori S
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at the Riviera Maya. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, General Manager...

Tuckahoe, New York
Reviewed 2 March 2017

We are a family of four - 2 adults and a 12 and 15 year-old. This was the second year we stayed at the Azteca, and the only way we could leave without being totally depressed is by planning a third trip next year before we left. Here's why it's awesome: Right on a beautiful beach with plenty of palm...

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Helpful?
Thank Andie M
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, There is no greater compliment than to hear from our loyal return guests that their stays are exceptional time and time again. We are delighted to hear that you and your family had such a pleasant stay while enjoying our convenient location, entertaining activities and ample food & beverage selection. We look forward to your next stay with...

Greenwich, Connecticut
Reviewed 23 February 2017

Our room had ocean view and although it was not luxurious, it was very clean and comfortable. The place is great if you need to relax. There are entertainers for various activities in the beach and pool, but they do not try to convince you to be a part of it. The evening shows were very well planned and entertaining....

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Helpful?
1Thank ThankfullRome
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for having taken the time to write this positive review about your recent stay at the Viva Wyndham Azteca. We are delighted that you selected us for your vacation to the Riviera Maya. We are even more thrilled to hear that you thoroughly enjoyed your stay with us and that our buffer selection, a la carte...

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22/05/2017 23/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Free Internet
  • Spa
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
Official Description (provided by the hotel)
Be close to everything. White sand beaches. Mayan ruins. Lush jungles. A championship golf course. And exciting nightlife. The Wyndham Azteca All-Inclusive Resort, a stunning resort on the breathtaking Mayan Riviera on the east coast of the Yucatan, has it all. And it's just 45 minutes from Cancun International Airport in Mexico. Explore captivating Mayan ruins. Find your own private seaside cove, or experience the fun in the sun and nightlife of Playa Del Carmen, just two miles away. ... more   less 

Additional Information about Viva Wyndham Azteca

Address: Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €170 - €433 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Azteca 3.5*
Number of rooms: 335
Reservation Options:
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Also Known As:
Viva Wyndham Azteca Hotel Playa Del Carmen
Viva Azteca
Wyndham Playa Del Carmen
Playa Del Carmen Viva Azteca
Playa Del Carmen Wyndham
Viva Wyndham Azteca Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#38 Top resorts Hotel in Playa del Carmen
#45 Family Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#62 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Azteca staff and other travellers.
454 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the north side face the south and the afternoon sun, great in the winter months, but maybe too hot in warmer months.”
barbmetz, 6 Apr 2017 | Read review
“try not to get block 3 as it is very close to the entertainment,,. the other blocks are close to the pool”
kellyn623, 30 Mar 2017 | Read review
“A ground floor pool view is better so that you could walk out your sliding doors to direct access to the pool area.”
davem209, 21 Mar 2017 | Read review
“Stayed on the ground floor 1141 musty 1142 noisy at times 1108 looking at the pool privacy an issue 1124 nice room SEE ABOVE”
Oakvillermt, 6 Mar 2017 | Read review
“If mobility is an issue, it would be better to stay on the lower floors. I would request a front ocean view.”
ThankfullRome, 23 Feb 2017 | Read review
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