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Viva Wyndham Maya

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Traveller (7968)
Pool & Beach (2074)
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Overview
  • Excellent32%
  • Very good44%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“don diego”(111 reviews)
“pool bar”(205 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
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Reviews (6,996)
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2,697 results
Traveller rating
768
1,069
533
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768
1,069
533
205
122
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All reviewsdon diegoa la carte restaurantspool baradult poolboogie boardsanimation teamthe mexican restaurantsister resorthot dogsgated communitynightly showspurified waterkids clubpasta stationother resortsmake reservationsstar resort
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11 - 15 of 2,697 reviews
Reviewed 12 March 2018

I have been meaning to submit this review for a long time; however, kept forgetting to do so. Not sure if this lateness is even going to help anyone now as perhaps some of these items have resolved since I was there in Feb 2016....More

1  Thank ToolGal
Response from feedbackma, Director General at Viva Wyndham MayaResponded 13 March 2018

Dear guest, Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive, but regret that not everything was perfect. We assure you that the involved departments were informed about these incidents and we...More

Reviewed 5 March 2018

Better than we expected, unlike other all inclusives in this price range it was easy to get food and drinks, and not a goon show with drunks everywhere. This is a beautiful resort. Family orientated. The main pool was a bit of a gong show...More

5  Thank 641brian
Response from feedbackma, Director General at Viva Wyndham MayaResponded 6 March 2018

Dear customer, Thank you for your review of the Viva Wyndham Maya in Playa del Carmen. It is a pleasure indeed to receive such positive feedback following your recent stay, and we are delighted that you enjoyed your stay with us. It is very rewarding...More

Reviewed 4 March 2018

We came back to the Viva Wyndham Maya from 29th January to 5th February 2018.Our second visit. Another seven days spent at this hotel, some changes to the lobby and it looks fantastic. Staff remain friendly and efficient. It was good to see some familiar...More

1  Thank Judith M
Response from feedbackma, Director General at Viva Wyndham MayaResponded 5 March 2018

Dear customer, We really appreciate your review published on TripAdvisor about your second stay at our property. We are grateful for your positive remarks about the remodeling that has taken place and we are extremely happy to know that you had another great vacation at...More

Reviewed 27 February 2018 via mobile

We are here for the second time and brought friends because we enjoyed our first visit so much but what a disappointment! Usually hotels try to improve their service-not this one. This is an all inclusive resort in a country where you can't drink the...More

6  Thank dude-dudette2012
Response from feedbackma, Director General at Viva Wyndham MayaResponded 28 February 2018

Dear guest, First of all we would like to thank you for choosing our Resort for your vacation to the Riviera Maya. The opinions of our guests are of the utmost importance to us and our main source of information to improve our facilities and...More

Reviewed 26 February 2018

We travelled this Feb 2018 with the family and was disappointed. Wifi was only available in the lobby and pool bar and some time not a very good reception. I found wifi expensive in the room...not worth it. It should be included with the all...More

3  Thank Moe A
Response from feedbackma, Director General at Viva Wyndham MayaResponded 27 February 2018

Dear Guest, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We regret the inconveniences that you might have experienced during your recent vacation at our Resort. We take our guest’s opinions very serious and therefore rest assured...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Breakfast included
Free Internet
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$149 - US$337 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Playa del Carmen
#49 Top resorts Hotel in Playa del Carmen
#58 Spa Hotel in Playa del Carmen
#74 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$149 - US$337 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Playa del Carmen
#49 Top resorts Hotel in Playa del Carmen
#58 Spa Hotel in Playa del Carmen
#74 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (7968)
Pool & Beach (2074)
Room & Suite (1107)
Dining (716)
Family and Play Areas (227)
Amenities (79)
Business Centre & Event Rooms (13)
Questions & Answers
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tlsmalone
14 April 2018|
AnswerShow all 2 answers
Response from feedbackma | Property representative |
Dear Client, Thank you for posting your question on TripAdvisor and for choosing the Viva Wyndham Maya for your upcoming vacation. We would like to inform you that the pool hours are from 8 AM until 8 PM every day of the... More
0
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marianacomcast
4 April 2018|
AnswerShow all 2 answers
Response from feedbackma | Property representative |
Dear Guest, Thank you for contacting us through TripAdvisor. We kindly inform you that guests of the Viva Wyndham Maya are only able to visit the a la carte restaurants of the Viva Wyndham Azteca with an additional... More
0
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Alexandra C
31 March 2018|
AnswerShow all 2 answers
Response from feedbackma | Property representative |
Dear Guest, Thank you for publishing your question on TripAdivsor. We kindly inform you that we do not allow clients to refill any plastic water bottles at the purified water dispensers or bars for hygienic purposes. You... More
1
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Room Tips
"If you want a very quiet accommodation, but somewhat away from the beach, ask for building 3."
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"Rooms not overlooking the pool would be quieter"
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"We booked a deluxe room.They have a safe and are quieter, ."
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"top floor was good"
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