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Viva Wyndham Maya

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6,426 Reviews from our TripAdvisor Community

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Showing 2,581: English reviews
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f3claire
Reviewed 5 days ago NEW

Hotel is on a lovely part of the beach. Food is not the best, sometimes cold and not a great deal of variety. Mexican a la carte is very good with good service. Evening entertainment is definitely a highlight, some really fantastic shows, only let down is there is no waiter service so you have to fetch your own drinks....

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Helpful?
1Thank f3claire
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, We sincerely appreciate your positive review about your vacation at the Riviera Maya. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. We look forward to welcoming you back to our Resort in the future. Best regards, General Manager Viva Wyndham Maya

Ontario
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We revisited this resort after about 10 years. We took our kids and had a great time with all the programs. We flew Sun wing out of Montreal. This trip, we noticed some improvements but the beach was even better. We visited this time with my brother in law and his family. We had adjoining rooms on the third floor...

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3Thank marchbreakneeded
About Hotel's Favourite Review
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review and recommend our Resort to other travellers. It was our pleasure to have you stay with us at the Viva Wyndham Maya and we are happy to hear that your second vacation with us was so...

Kelowna, Canada
Reviewed 1 week ago

Clean room and grounds, great staff throughout the resort, enjoyable night shows. The al a carte restaurants were delicious. Buffet dining room had enough variety that we always left satisfied. We walked from hotel into Playa del Carmen along the beach which was about a half hour walk. This hotel also has an adult pool which is set further back...

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Helpful?
Thank 506lorie
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your partner at Viva Wyndham Maya during your recent vacations. It is a pleasure to know that you enjoyed our all-inclusive services and facilities. Furthermore, we are happy to know that you would choose us again in the future. We look forward to welcoming you back to...

Virginia Beach, Virginia
Reviewed 1 week ago

This is our third stay in an all-inclusive so review is based somewhat on comparison. This is a great resort and we had an excellent time! Check-in: no lines, a long waiver to sign (written in many languages it is hard to find the English within all the text), nice intro to resort by a young man. Intro is also...

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2Thank Lisa B
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review. Your special mention of the services that enhanced the quality of your trip is greatly appreciated. We are pleased to hear that the Trapeze really made the vacation at our Resort unforgettable. Reviews like yours serve to motivate us even more. Both...

Calgary, Canada
Reviewed 1 week ago

The people at this resort are amazing. Adalberto makes they best cappuccino I have ever had. Our room 2200 was beautiful. We had two patios one smaller one and one with two lounge chairs and a Jacuzzi tub. The view from this room was spectacular. The only down side was the food in the buffet. It was small and always...

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2Thank 66shirley
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham Maya during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. Furthermore, we are happy to know that we exceeded your expectations. Our customer’s satisfaction is our constant goal. We look forward to your return visit and again...

Winnipeg, Canada
Reviewed 1 week ago via mobile

Quick review: Pros: Fantastic beach, lots of lounge chairs and shade. Good food and easy to book a la carte restaurants. Lots of activities. Changed rooms easy as first room very dark, dated and in poor condition. Cons: Buffet loud. No acoustics. Wifi poor. Had to go to Starbucks to send texts with images back home. Have to pay for...

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1Thank jcmschneider
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, It is really satisfactory to receive your positive feedback about our beautiful beach, activities and a la carte restaurants. It is great to know that we fulfilled your expectations. We will also take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities. Thank you for reviewing our Resort...

Toronto, Canada
Reviewed 2 weeks ago

We stayed from March 26 to April 2. Here is a fair review of this resort. Accommodations: I had read a lot of negative reviews of people's rooms being loud and I think lack of sleep affected their reviews. I knew this and when we checked in I asked for a room further from the beach which was easily changed....

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1Thank togo2014
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, First of all, we would like to thank you for your comments and the time you invested in writing us. We are happy to know that you had a memorable vacation at our Resort and that our services and facilities corresponded with your expectations. The incident that you mentioned in your review has been brought to the attention...

Reviewed 2 weeks ago via mobile

The entertainment staff was amazing. When you're at the pool, go to Eder and he will hook you up. Please tip the staff generously because they deserve it. We were here with a blended family. We have ages eight through 20, and it was really fun for everybody. The food is decent, not the best, but the resort made up...

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1Thank holly m
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you so much for your valuable comments on your family vacation at Viva Wyndham Maya. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham Maya. Sincerely, General Manager Viva Wyndham Maya

Casper, Wyoming
Reviewed 2 weeks ago

We absolutely loved our trip. This hotel is smaller than some but we chose it because of the location on the beach, the options of grabbing boogie boards, catamarans, kayaks and such at leisure and the fact that you can walk across to the little shopping center. We participated in many of the things they offered. My kids loved the...

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2Thank JWeibel
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your family at Viva Wyndham Maya during your Spring Break vacation. It is a pleasure to know that you were able to enjoy our services, facilities and all-inclusive activities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very...

Essex, Canada
Reviewed 2 weeks ago

It was not a really big resort but really clean. There were many chairs at the beach and pool and they watched to make sure that you didn't reserve a chair and leave it for long periods of time. We found that the service was very good. The food was great at the restaurants. We would ride bikes every morning...

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Helpful?
1Thank cmeloche
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for the wonderful review and kind comments regarding our services and facilities. It is wonderful to hear that you thoroughly enjoyed your stay. We truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham Maya and we are thrilled to see that yours exceeded your expectations. Rest...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €157 - €319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Hotwire, Hotels.com, Priceline, HotelsforEveryone, TripOnline SA, getaroom.com and HotelQuickly so you can book your Viva Wyndham Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#58 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Maya staff and other travellers.
878 questions
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Meaford, Canada
Ontario, Canada
6 months ago

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Questions? Get answers from Viva Wyndham Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a ocean view room and stay away from the garden rooms as they are very loud due to the entertainment. Room 2200 was fantastic”
66shirley, 15 Apr 2017 | Read review
“Building 3 is farthest from the action with not much for views but it is quiet.”
JWeibel, 8 Apr 2017 | Read review
“Smaller resort so everything is close”
cmeloche, 5 Apr 2017 | Read review
“First or second floor is better to view & stay away from animals.”
470np, 26 Mar 2017 | Read review
“ask for 3rd floor (highest avail) for views or near the adult pool for new rooms”
  • beautiful sunsets
marchbreakneeded, 25 Mar 2017 | Read review
5 of 5