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Viva Wyndham Maya

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6,204 Reviews from our TripAdvisor Community

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Showing 2,527: English reviews
Reviewed 1 week ago via mobile

I was amazed by the way the staff treated us! The rooms were a little small but the beds were comfortable. The food was very delicious. The maya food could be better, rooms were very clean. The WiFi however, a bit disappointed, the man who greeted us, Issac was very polite and helpful to us. Overall it was a great...

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Helpful?
2Thank Hector P
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for your kind review of our Resort, its facilities and services. We are very glad to read that your overall experience corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and service, which is in fact the greatest compliment a Resort can get. Thank you so...

Sainte-Adele, Canada
Reviewed 1 week ago

I loved my stay here! Although my room was a little sparse and beginning to show signs of wear and tear, it was very clean, functional and quite comfortable. A five minute drive or a 30 minute walk to 5th Avenue, the complex is impeccably well maintained, well thought out and a easy to navigate. I particularly liked the jungle...

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Helpful?
5Thank Marc B
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor. We are very pleased to know that you enjoyed your visit to our beautiful Resort. We are also delighted to hear about your positive experiences with our dedicated staff. This is an excellent motivation to continuously provide our guests...

Colorado
Reviewed 2 weeks ago

Leaving this "resort" left me feeling utterly ripped-off. The food is only fair, you are limited to the number of restaurants on site that you can visit, you are charged an additional fee to use your room safe, one bottle of water per STAY is provided in the room, the alcohol is so watered down you need 4 drinks to...

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Helpful?
Thank WhiteDog711
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We regret the inconveniences that you might have experienced during your recent vacation. We take our guest’s opinions very serious and therefore rest assured that your comments will be taken as valid points that will assist us in our commitment to continue...

Winnipeg, Manitoba, Canada
Reviewed 2 weeks ago

We were at this great resort during the Christmas week of Dec 24/16 - Dec 31/16. Check-in was very fast and got a room on the pool side 2357 and was very quiet. Rooms were very clean and beds comfortable. Staff left towel decorations daily. A/C worked great! Resort is the perfect size...not too big to require golf carts to...

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Helpful?
5Thank Guy C
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Reading your positive review is a real reward for the entire team here at Viva Wyndham Resorts and we are very happy to know we have achieved our goal of offering you a memorable stay at our Viva Wyndham Maya Resort. Your kind remarks regarding our staff and wonderful comments about our all-inclusive services are greatly appreciated. Thank...

Ottawa
Reviewed 2 weeks ago

Awesome boutique resort in Playacar, about an hour from the airport. It's nice to be in a place where the edge of the water to the hotel lobby is less than a five minute walk. Service in the restaurants and bars is exceptional. Food is well prepared and presented. Some top-shelf liquor brands are available in the bars. Rooms are...

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Helpful?
4Thank JM D
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, We appreciate your feedback on your recent stay at Viva Wyndham Maya. Your opinion is valuable and we will take your suggestions about our services into account. We are glad to know that you had a great Christmas vacation in Mexico. Thank you for recommending us on TripAdvisor. We remain at your disposal. Best regards, General Manager Viva...

Montreal, Canada
Reviewed 2 weeks ago

The resort staff and management are amazing. They work super hard and focus on customers. The resort experience is excellent. Highly recommended. Entertainment staff get involved in the resort daily routine and become part of the experience.

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Helpful?
Thank mark99912017
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor. We are very pleased to know that you enjoyed your visit to our beautiful Resort. Kind regards, General Manager Viva Wyndham Maya

montreal
Reviewed 2 weeks ago

We are a family of 4 that have travelled extensively across the Caribbean (over 35 trips). We have stayed at hotels ranging from 3 to 5 stars. We usually spend Christmas in Cuba but as the weather was a bit colder we decided on visiting Mexico. Viva Wyndham Maya is rated a 3+ star, in Cuba standards it is closer...

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2Thank pspc2009
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for taking the time to write your feedback regarding your stay at Viva Wyndham Maya. It is really rewarding to read your positive comments about the different services offered at our Resort and we are glad to know that your stay at Viva Wyndham Maya was enjoyable and memorable. We sincerely appreciate hearing from our customers,...

Los Angeles, California
Reviewed 2 weeks ago via mobile

I must start by recommending the cleanliness in the rooms, the ladies did an awesome job ; their creativity with the towel animals was a delight!!!! That alone could make me visit again.... I have to say the food was average, I thought I'll get more Mexican food but the service made up for it, especially from Jose during breakfast...

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1Thank Ndunge1963
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor. We are very pleased to know that you enjoyed your visit to our beautiful Resort and we appreciate your special mention of the cleanliness of our rooms. We are also delighted to hear that we were able to offer...

Wentzville, Missouri
Reviewed 2 weeks ago

Just returned. Stayed in room 2221 and 2223(adjoining rooms) As always in Mexico all the staff work extra hard and go out of there way for you. We stayed 6 nights with our teenage boys. Grounds are beautiful everything is clean. Convenient layout. Best was the huge beach area with plenty of shade provided from palapas and palms. Also lots...

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4Thank Cherise G
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, We really appreciate your positive review published on TripAdvisor. We are grateful for your remarks and we are especially happy to know that you had a memorable New Year’s Eve at our Resort. Thank you for recommending Viva Wyndham Maya and please do not forget that we will be pleased to welcome you back anytime. Best regards, General...

San Diego, California
Reviewed 3 weeks ago

This was our first time in Mexico and I must say I was pleasantly surprised! I was amazed at how beautiful the area was from Cancun airport to the hotel. The hotel was beautiful with lots of vegetation and animals, and quite large from what we're used to. HOWEVER, the strangest thing happened during our stay there. Literally from the...

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1Thank JulietM87
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for choosing Viva Wyndham Maya as the destination for your vacation in Mexico. We appreciate the time dedicated to write your opinion about your stay at our Resort and we are delighted to hear that you had a fantastic time. Other travelers will be able to retrieve a lot of information from your detailed review. We...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)

Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €184 - €433 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
#76 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Maya staff and other travellers.
784 questions
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Meaford, Canada
3 months ago
6 months ago

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Questions? Get answers from Viva Wyndham Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from stairs and outside passageways.”
 of 5 bubbles WhiteDog711, 5 Jan 2017 | Read review
“Odd number rooms are pool side. We were in room 2357”
 of 5 bubbles GuyC201, 5 Jan 2017 | Read review
“Pay a little more for a pool/ocean view.”
 of 5 bubbles JMD746, 4 Jan 2017 | Read review
“A la carte restaurants are great”
 of 5 bubbles mark99912017, 4 Jan 2017 | Read review
“The 3000 block rooms were quieter as they were further from the entertainment in the evenings. Not many rooms with ocean view”
 of 5 bubbles Megankaj13, 29 Dec 2016 | Read review
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