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Gran Porto Resort

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Gran Porto Resort
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8,847 Reviews from our TripAdvisor Community

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Showing 6,332: English reviews
Leicester, United Kingdom
Reviewed today NEWvia mobile

We arrived to be told they had no availability of our upgraded room with sea view until the next day we stayed in a standard room for the first night and were then moved, as an apology we were given an all inclusive band for The Royal Hotel opposite which is part of the same chain thank goodness we had...

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Thank Becky V
Reviewed yesterday NEWvia mobile

We were there November 10-20 the best 11days ever. We were there with good friends Bill & Tara Blue and Jeff & Tracy Hilliard. We upgraded ourselves to a oceanfront room 247. I'm so glade we done that will worth it. We loved our housekeeper Anna . She made sure our room was clean every day & had new tool...

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Thank Frankie V
Wisconsin
Reviewed yesterday NEW

This is our 13th time to the Gran Porto Real and we had a wonderful 11 day stay! The staff is the reason we keep coming back year after year. We have to thank many people for making this resort fun, friendly, memorable and beautiful. Check in was a breeze and we got the best room possible with the help...

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1Thank tb_blue
Reviewed yesterday NEWvia mobile

Was our first trip here and everything was amazing, from the staff to the water adventures, would really like to thank Solomon and Medallia, would be going back with our kids again had an amazing time

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Thank Damion W
Reviewed yesterday NEWvia mobile

I have been to this resort twice and its my family's favorite! It feels like more than a resort, it's a home away from home. The staff is amazing, food is great, pool is perfect temp, music is GREAT and the resort itself is beautiful. The staff is always going above and beyond to make sure you are pampered. Shouts...

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Thank Laureen H
Reviewed yesterday NEW

After upgrading to an ocean view room with large balcony we quickly settled in to enjoy our holiday excellent service from all staff with a special mention to excellent spa staff and housekeeping staff hotel itself not really spectacular but comfortable and adequate needs maintenance to bring it up to quality of staff .

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Thank Owepot O
Reviewed 3 days ago NEW

The staff at this hotel is awesome, they never say no, always "lets see how I can help you". After a long red eye flight ,we landed at 7 am in Cancun and drove straight to the hotel, check-in time is normally 3 pm, but i decided to take a chance and ask the front desk if we could check-in...and...

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Thank Richa T
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Richa T, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are truly glad to read that you had a great time with us and to know that you fully enjoyed our great services and beautiful facilities. Thank you for your visit and...

Reviewed 3 days ago NEWvia mobile

Took my sweetums here for our 40th Wedding anniversary. This was real special for us as we saved hard to stay in a fancy place like this. It was just gorgeous n beautiful. The staff were all so friendly n helpful. Our personal consierge Maria was so personal n helpful Everyday she checked on us to see how we were...

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Helpful?
Thank Len M
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Len M, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are truly overjoyed to read that you and your wife had a wonderful holiday with us and thank you so much for mentioning the attentiveness of our staff members. Please rest...

Calgary, Canada
Reviewed 3 days ago NEWvia mobile

The Gran Porto resort is a great place to relax and recharge the batteries in Playa del Carmen. We stayed in oceanfront suites in the second floor. The view is really nice, you can see Cosumel across the water and all the cruise ships anchored offshore. The food is really good in all the restaurants. And the daily activities around...

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Helpful?
Thank Ben M
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Ben M, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are really happy to know that you had a great holiday with us and that our staff went above and beyond to provide you with a remarkable service. Please...

Reviewed 3 days ago NEWvia mobile

The hotel was very clean & the staff very friendly. The ocean view room we paid for wasn't available when we checked in Saturday evening. We were given a large room on the 5th floor facing the street. OK room & luckily we didn't mind walking up the final two floors. We ended up moving the next day to a...

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Helpful?
Thank Marcia L
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Marcia L, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. All of our guest's comments and observations are greatly appreciated as they are what helps us improve our service standards. We are happy to know you enjoyed our services and facilities...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €197 - €490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#18 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Gran Porto Resort staff and other travellers.
560 questions
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Questions? Get answers from Gran Porto Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Many rooms do not have adequate balcony best to check on arrival”
 of 5 bubbles owepoto, 4 Dec 2016 | Read review
“Ocean view corner suites are big and comfy with a good sized bunk bed, but the view is lacking. Better location on the north side”
 of 5 bubbles 749richat, 2 Dec 2016 | Read review
“The rooms facing ocean view awesome nice size decks with chairs and table and hammock”
 of 5 bubbles , 1 Dec 2016 | Read review
“beachfront walkout if you want the Royal also, or beachfront”
 of 5 bubbles loverofsunTexas, 1 Dec 2016 | Read review
“Pay for the upgrade to use the facilities next door”
 of 5 bubbles I6378VJmelissat, 30 Nov 2016 | Read review
5 of 5
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