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Gran Porto Resort

10,349 reviews
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Traveller (6062)
Pool & Beach (1241)
Room & Suite (1052)
Overview
  • Excellent68%
  • Very good21%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“il pescatore”(348 reviews)
“sushi bar”(340 reviews)
Free Internet
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Reviews (10,349)Write a Review
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4,585
1,675
560
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4,585
1,675
560
353
236
Show reviews that mention
All reviewsil pescatoremaria's restaurantsushi barsports and entertainmentocean frontfishing boatssand bagsjunior suitestandard roombike tourentertainment staffmayan coffeekids clubwater aerobicsfifth avenueour waiterspecial thanks
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1 - 5 of 7,409 reviews
Reviewed yesterday

A must read if you want to take your hard earned dollars here. I voiced my concerns to our travel company about the hotel and it apparent 5 star rating. Talked with many at the hotel all saying how disappointed they were in the food...More

1  Thank Leyton P
Reviewed yesterday

The room was awesome !!! Big and roomy , we had a walk out to the beach with a private beach cabana right outside our door , just beyond the patio. This hotel was under a name change and some construction while we were there...More

Thank AnnamarieV
Reviewed 2 days ago via mobile

Hi there. I’m not here to bash resorts, I’m here to let you know that Gran Porto Real(Panama Jack now) is a nice clean resort with friendly staff for sure. That’s the upside to the resort. Here is the downside.... the beach/ocean area is not...More

5  Thank jojosjetta
Response from silvestrevazquez, other at Gran Porto ResortResponded yesterday

Dear jojosjetta, Thank you very much for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. We are truly happy to read that our staff provided you with a memorable service. We work from the...More

Reviewed 4 days ago via mobile

We booked a king size bed and arrived to find that we had a double bed. Quite a difference. Not finding the staff overly cooperative - not a welcoming experience at all. At this point would not recommend this hotel to anyone. Very frustrating.More

2  Thank Leanne R
Response from silvestrevazquez, Gerente General at Gran Porto ResortResponded 2 days ago

Dear Mrs. Leanne R, Thank you for sharing your impressions with all of us. This is greatly appreciated as we are truly committed in providing our guests with a remarkable service. Please rest assured that we will adress the concerns you have kindly mentioned with...More

Reviewed 5 days ago via mobile

The gran Porto is fantastic ! The food is amazing and the staff is amazing ! I want to give a personal thank you to Carlos and Melissa who hosted great pool activities ! They were very fun and personable ! The suite here are...More

1  Thank danidd
Response from silvestrevazquez, Gerente General at Gran Porto ResortResponded 4 days ago

Dear danidd, Thank you very much for sharing your valuable feedback. It is incredible to read you had such a wonderful vacation time and thank you for mentioning the attentiveness of our staff members. It will be a pleasure to share your kind comments with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Concierge
Banquet Room
Multilingual Staff
Babysitting
Airport Transportation
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$231 - US$441 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$231 - US$441 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (6062)
Pool & Beach (1241)
Room & Suite (1052)
Dining (497)
Hotel & Grounds (3614)
Bathroom (61)
Family and Play Areas (43)
Business Centre & Event Rooms (31)
Questions & Answers
Ask a question
Carrie R
18 January 2018|
Answer
Response from Gorrell | Reviewed this property |
They have some smaller sand bags along the beach. The beach itself is beautiful but the entry into the water here isn't the greatest. You can walk over to the other side of the ferry dock and the water entry is very similar... More
0
Votes
Traci E
18 January 2018|
AnswerShow all 2 answers
Response from Gorrell | Reviewed this property |
Yes of course. The beach is beautiful and you are able to go in the water in front of the resort. But the water entry is much nicer in front of the Royal.
0
Votes
sungirl11Westbank
13 January 2018|
AnswerShow all 2 answers
Response from Jennifer M | Reviewed this property |
The dress code for the Italian restaurant, which was the most upscale and requires reservations, was “resort casual”. In our party, women wore dresses and open toed sandals and men wore shorts with collared sport shirts or... More
1
Vote
Room Tips
"Look else where"
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"if you can get a walk out Jr suite , first floor"
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"Ground floor with beach access and own beach cabana"
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"if your room is near construction or not renovated as for a newly renovated room"
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