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Gran Porto Resort

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9,060 Reviews from our TripAdvisor Community

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Showing 6,478: English reviews
Reviewed yesterday NEW

Nice resort, food was good and service was excellent. Nice beach and easy access to 5th Ave in Playa del Carmen. Phillipe was a great bartender. Room was spacious with nice large bath. Palapaa bar was fun place to meet people.

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Helpful?
Thank Brent J
Reviewed yesterday NEWvia mobile

Awesome vacations with my hubbie! Spent a couple of days down here and absolutely loved it. We explored and walked the town as much as we could, food was great! Aranza and Cesar always made us laugh during our time in the pool, super nice kids. Yedra and Jovany at the bars were so sweet and kind to us too....

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Thank Laura R
Reviewed yesterday NEWvia mobile

Bernardo, Aranza, Cesar y Miguel hands down are the best activities team ever. Their energy is infectious and they provide top of line hospitality. The property is very clean, pristine and everyone worked very hard to make our stay an unforgettable one.

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Thank Laura R
Saskatchewan, Canada
Reviewed yesterday NEW

The resort is beautiful, the food was fantastic, but it was the entire staff which made holiday something to remember. From Jose who took care of our drinks on the beach, to all the waiters at the restaurants. Super people.

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Thank ktr306283
Richmond, Virginia
Reviewed yesterday NEW

We stayed at this hotel for the first time in November of 2015. The only problems we had with the hotel then was the noise at 2 AM on the roof the last 3 nights of our visit. We decided to give it another try this past week. We were incredibly disappointed with just about everything we experienced at the...

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1Thank savannapeay
Reviewed yesterday NEWvia mobile

What can I say, we are annual visitors to this resort. Every year this place does not disappoint. We spend a lot of time at the pool so to us the entertainment team and the activities around the pool are of paramount importance to us. Aranza, Cesar, Bernardo, and Miguel are fantastic. Friendly. Kind. Energetic. They are very good with...

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Thank Andy S
Aberdeen, South Dakota
Reviewed 2 days ago NEWvia mobile

The Gran Porto was a lovely little gem in the Riviera. Our family of 10 had a great time not just sitting by the pool all day (though we did that too) but also participating in all sorts of activities. Arenza, Mike, and Cesar on the events and activities team were awesome. We had a great bike tour and even...

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Helpful?
Thank jessa059
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear jessa059, We would like to thank you for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. We are truly happy to read that you had a great time here with us and that our team provided you with such a remarkable service. Please rest assured that we will...

Reviewed 2 days ago NEWvia mobile

Really disappointed with this property ! The rooms were definitely not five star quality and the food well let's just say I can see why they offer it all-inclusive they cut cost there dramatically. If you're still searching for a hotel in Playa skip this one.

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1Thank Robin S
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Robin S, Thank you for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. We are tuly sorry to read hat we did not meet your expectations but please rest assured that we will address the concerns you have mentioned with our team in order to improve our service...

Tel Aviv, Israel
Reviewed 2 days ago NEWvia mobile

Horribly noisy at night! The entertainment came inside (right under the rooms) from 9-11 at night. My kids- who went to bed at 9- couldn't sleep at all!! Pool was great but too much cheesy entertainment. Will not return- that said- the staff were wonderful!

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Thank SFrajnd
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear SFrajnd, Thank you very much for taking the time to share your impressions regarding your recent stay in Gran Porto Resort with all of us. It is truly important for us to let you know that we greatly appreciate all of our guest's comments and observations. We are deeply sorry for these inconveniences and please rest assured that we...

Reviewed 2 days ago NEWvia mobile

We keep coming back!! I have two girls, 8 and 4. It was our first time at Casino night! The girls had a blast that night laughing, dancing and making faces. Bernardo took time out to play with them. I was very appreciative of it. This is our 4th time here and we continue to have a great time with...

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Thank Josiedinkel
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mrs. Josiedinkel, We would like to thank you for taking the time to share your impressions regarding your recent stay in Gran Porto Resort with all of us. We are truly happy and so proud to read that you have granted us with the opportunity to host you for the 4th time! This is greatly appreciated. It is amazing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €186 - €478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Gran Porto Resort staff and other travellers.
586 questions
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MILLSTONE NJ
4 months ago

See all questions (586)

Questions? Get answers from Gran Porto Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to book an Ocean Front room on the 2nd floor or higher for the best view of the pool and beach.”
 of 5 bubbles FirstHandViews, 12 Jan 2017 | Read review
“We had a beach view which was incredible to wake up to everyday.”
 of 5 bubbles billbM6057SB, 5 Jan 2017 | Read review
“Pool side rooms will be exposed to loud poolside music and announcements, my ocean view room was very quiet.”
 of 5 bubbles H8120BDwendyw, 5 Jan 2017 | Read review
“I would not recommend getting the walk out as your view is obscured by the Bali beds”
 of 5 bubbles kblairrn96, 4 Jan 2017 | Read review
“Rooms pool/beachfront had best views, but we had a partial ocean view and loved our room.”
 of 5 bubbles SashaHaley, 4 Jan 2017 | Read review
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