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30/7/2017 31/7/2017
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    La Tortuga Hotel & Spa

    10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    30/7/2017 31/7/2017
    US$185
    US$143
    SAVE US$42
    US$185
    US$185
    Traveller (1345)
    Room & Suite (365)
    Pool & Beach (362)
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    Overview
    • Excellent65%
    • Very good26%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “swim up room” (137 reviews)
    “como como” (52 reviews)
    “beach clubs” (96 reviews)
    Free Internet
    Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Spa
    Rooftop Terrace
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Illusion Boutique Hotel by Xperience Hotels
    1,440 reviews
    #50 of 209 hotels in Playa del Carmen
     
    La Pasion Hotel Boutique by Bunik
    1,222 reviews
    #17 of 209 hotels in Playa del Carmen
     
    The Palm at Playa
    1,430 reviews
    #25 of 209 hotels in Playa del Carmen
     
    Hotel Casa Ticul
    842 reviews
    #77 of 209 hotels in Playa del Carmen
     
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    Rooms
    30 Jul31 Jul
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,354)
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    There are newer reviews for La Tortuga Hotel & Spa
    See the most recent reviews

    21 - 25 of 1,727 reviews

    Reviewed 30 April 2017 via mobile

    Perfect Location, staff, very clean room, Air Conditioning was perfect, breakfast was great and breakfast staff amazing. Everything was great. Of course it isn't easy to sleep in Playa Del Carmen because it is a party town and the stupid disco Conga Bonga but The...More

    1  Thank Travel01154
    Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 1 May 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff,...More

    Reviewed 29 April 2017

    The staff is very helpful, going beyond their duty to help the guests, especially omar and ivan. carlos the bartender is also funny. the structure is very good, with a nice garden with pool in the middle. the pool is not big but it's ok...More

    1  Thank Orsoghu
    Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 1 May 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff,...More

    Reviewed 25 April 2017

    This is our second time staying at La Tortuga. We probably won't return. This year a dance club opened opposite the hotel. The dance club has a fully open front, so the music travels across the street through the open front of Como Como restaurant...More

    Review collected in partnership with this hotel
    2  Thank sys700
    Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 28 April 2017

    Dear much valued client, Thank you very much for taking the time to review La Tortuga Hotel & Spa We truly value the opinions of our customers and we apologize that we did not meet your expectations. Your feedback is extremely valuable to us, as...More

    Reviewed 22 April 2017 via mobile

    Great boutique hotel in the middle of central Playa del Carmen .. swim up rooms. Can be a bit noisy because of proximity to 5th Avenue. The restaurant has good food, but there are also many restaurants nearby, walking distance to beach and nightlife ..More

    1  Thank Holly B
    Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 24 April 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff,...More

    Reviewed 20 April 2017

    Booked via booking.com standard room for 3 days, When i saw the room it was very small and the window was less then 1 meter from a wall that was blocking evrything... Upgraded to swim-up room that on ground floor that had an entry to...More

    Thank AlonAvraham
    Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 21 April 2017

    Dear much valued client, We appreciate that you have taken time to write us your comments about La Tortuga Hotel & Spa these comments help us to grow and achieve a better service. I was very disappointed to read about your experience during your stay...More

    Illusion Boutique Hotel by Xperience Hotels
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    #50 of 209 hotels in Playa del Carmen
     
    La Pasion Hotel Boutique by Bunik
    1,222 reviews
    #17 of 209 hotels in Playa del Carmen
     
    The Palm at Playa
    1,430 reviews
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    Hotel Casa Ticul
    842 reviews
    #77 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Spa
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Breakfast included
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Breakfast included
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Spa
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • US$80 - US$211 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #38 Romantic Hotel in Playa del Carmen
    • #39 Spa Hotel in Playa del Carmen
    • #67 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 51
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, TripOnline SA, Cheap Tickets, Cancelon and Hotwire so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • La Tortuga Hotel And Spa ,
    • La Tortuga Hotel Playa Del Carmen ,
    • La Tortuga Playa Del Carmen ,
    • Hotel La Tortuga ,
    • La Tortuga Hotel & Spa Riviera Maya, Mexico - Playa Del Carmen
    Add Photo Photos
    Traveller (1345)
    Room & Suite (365)
    Pool & Beach (362)
    Dining (117)
    Hotel & Grounds (754)
    Bathroom (38)
    Family and Play Areas (9)
    Business Centre & Event Rooms (4)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Peter H
    17 July 2017|
    Answer Show all 3 answers
    Response from La Tortuga H | Property representative |
    Good afternoon, No problem at all, The hotel is children free minimum 16 years old to stay in.
    1
    Vote
    smlls7675
    14 June 2017|
    Answer
    Response from fabi22 | Reviewed this property |
    I know the hotel does, but I made alternate plans with friends
    0
    Votes
    Eduardo R
    15 May 2017|
    Answer Show all 2 answers
    Response from LaTortugaG | Property representative |
    Hello good morning, Thank you for contacting us, unfortunately we do not have a all inclusive option we are a boutique hotel and just breakfast is included in the price Kindest Regards
    0
    Votes
    Room Tips
    "I would choose a room on the upper floors"
    Read review
    "Upgrade to the junior suite if you would like to have your own private roof top and there's no street..."
    Read review
    "Upgrades are worth the extra cost."
    Read review
    "If you stay here, try to get a room as far away from the street as possible. The rooms closest to the street..."
    Read review
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