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La Tortuga Hotel & Spa

2,446 reviews
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Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(142 reviews)
“beach club”(155 reviews)
“rooftop jacuzzi”(61 reviews)
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,446)Write a Review
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1,187
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All reviewsswim up roombeach clubrooftop jacuzzicomo comoincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckhot tubjunior suitepool areashort walk to the beachour honeymoonevery morningfifth avenue
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1,241 - 1,245 of 1,779 reviews
Reviewed 22 October 2009

From the moment we checked in to the day we checked out, our stay at La Tortuga was pure bliss. We had read previous reviews of La Tortuga on tripadvisor and since it was so highly recommended, we knew we had to give it a...More

3  Thank bltoone
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 22 October 2009

I chose this hotel because some of my friends were already staying there. So we met for a day or so and I stayed on for a few more days. I have to say that the staff and service at the hotel were outstanding. I...More

4  Thank EsteeJ
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 21 October 2009

I went with a large group of 17 people for two of my friends birthdays. The hotel, ambiance, staff, and trip exceeded what I thought possible. Every meal the hotel served was incredible--and I'm very picky about food. I'm not going to waste calories on...More

2  Thank Lovetotravel678
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 20 October 2009

14 days in Playa del Carmen, at la tortuga was the best idea ever. The rooms fit perfectly, really nice hotel with a great view over the pool that looks like a little river. Lots og palms and flowers. The service from all over the...More

2  Thank Copenhagen09
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 19 October 2009

I came to MX for my twin brothers 40th bday. They picked the place and set up the trip and boy was I surprised. We were always excited to return to out hotel after our daytime adventures. It was so welcoming and cozy. The rooms...More

2  Thank pesostodd
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$76 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$76 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
chunkmb
1 January 2018|
AnswerShow all 2 answers
Response from LaTortugaG | Property representative |
Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
1
Vote
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Room Tips
"The AC was too cold ! be careful with the low temp :)"
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"Standard Plus and above are the way to go. High floor has nice views of interior."
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"ROOM WITH A VIEW. Management upgraded us and opening doors to a sunshine morning among the trees was..."
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"The rooms which have their entrance facing 10th Avenida tend to be more noisy in the wee hours after the..."
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