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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
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2,297 Reviews from our TripAdvisor Community

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Showing 1,692: English reviews
Northlake, IL
Reviewed 29 September 2009

We just came back from our wonderful vacation to Playa del Carmen, our stay at La Tortuga was the best! From the moment we checked in and were greeted by Lisa and her staff we knew this was going to be a wonderful place to stay at. The whole staff was very pleasant and attentive, they made sure that everything...

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Helpful?
3Thank paty922
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Savannah
Reviewed 29 September 2009

We vacationed at La Tortuga Hotel, Playa Del Carmen week of September 10th thru the 17th, 2009. This was our first experience at Play Del Carmen, and it was a very relaxing, enjoying experience. The Hotel met all of our expectations and more. From the all of the Restaurant Staff, especially Daniel, Santago, MIguel and Esteban, who were very proffesional,...

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3Thank yellowtailrock
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Melbourne, Australia
Reviewed 29 September 2009

When I was searching for accommodation in Playa for my honeymoon, I spent hours on trip advisor reading every review on every place - and it did my head in!! I went with La Tortuga in the end, and am so glad that I did. One of the things I was tossing up with was being close to the shops...

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3Thank sarzfox
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Arnhem
Reviewed 22 September 2009

This is realy a great hotel. Not only the ambience is magnificent but also the whole grew of the hotel and restaurant (El Bistro at la tortuga & El bistro an la quinta) are amazing. They give you a feeling of being at home (but then offcourse in a paradise ;) It is near the beach and fifth av. (shopping...

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3Thank Yazylicious
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Oregon
Reviewed 16 September 2009

We stayed at one of the swim up rooms though we really did not need to but it added something special to the room. The pool and the landscaping is charming and inviting. The decor is really folky feeling vs. your stereotypical hotel room. It has a window in the bathroom that is for air circulation and that was also...

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3Thank likeslocalstuff
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Akron
Reviewed 14 September 2009

We could not have asked for a better hotel/vacation. The absolute best hotel in Playa with the friendliest staff of any hotel we have ever stayed. They strive to make your stay the most easy, relaxing, enjoyable time. The rooms are clean and cool and the staff takes the extra step to personalize your room every day! We especially want...

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Helpful?
3Thank Hey_Honeymooners27
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

NY
Reviewed 12 September 2009

I stayed at La Tortuga the last weekend in August for my birthday. Everyone knew it was my birthday, even the taxi driver wished me a "happy birthday". The staff was so wonderful and helpful. Hanging out by the pool in the afternoon and sipping mohitos at happy hour was the highlight of our stay. Our room (#36) was huge...

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3Thank superp13
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Chicago, Illinois
Reviewed 12 September 2009

My girlfriend and I went to La Tortuga from August 14th through 20th. They greeted us with drinks upon arrival. We had a swim up room and were staying there for my 31st birthday. As soon as we walked into our room their was HAPPY BIRTHDAY and balloons and flowers and a bottle of champagne on ice. It wasn't even...

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2Thank stesps
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

coral gables
Reviewed 7 September 2009

Since the moment we arrived the service was superior, an incredible staff to many to name them all. Anna- even remembered us from the e mail reservation and was very helpful in organizing our transportation, gave us great sugestions for day trips- Jessica, Rafael, Daniel, the bar and restaurant people all ready to help. The location is great, rigth in...

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2Thank curruca52
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Holland
Reviewed 20 August 2009

We've spend our 2009 vacation at La Tortuga in Playa del Carmen from 28th July till 12th of August. From the moment we arrived it was perfect. We were welcomed very friendly with cocktails by Lisa. Our first impression of the Hotel was "a little paradise". The room (212) was perfect, very clean and had a nice view at the...

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Helpful?
3Thank daan_9
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €86 - €191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity and Despegar.com so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#38 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't park between the hotel and Quinta Avenida, even if there isn't a visible sign not to park or the curb is not painted yellow. We parked there for a few hours and the cops took the front plate away, so we had to pay a fine at the Transit office (which is an adventure in itself to find). At the Transit bureau, no one cared about the fact that there was no way to know that parking is not permitted in that particular area. This gives a terrible impression or the traffic regulations in this city.”
 of 5 bubbles 123mannya, 19 Mar 2017 | Read review
“Little difficult with carrying luggage upstairs. Warning when booking with booking.com as any corrections with rooms would not be honoured. Had a couple back out and room could not be reimbursed or we could not use money from that room to upgrade with hotel”
 of 5 bubbles rogowskir, 16 Mar 2017 | Read review
“Ask for a room that doesn't face Cocobongo.”
 of 5 bubbles kim484, 7 Mar 2017 | Read review
“Room towards the pool area”
 of 5 bubbles hannelundquist2017, 21 Feb 2017 | Read review
“if you like see whats going on the street chose 204 with big tarace”
 of 5 bubbles Sanagnes, 18 Feb 2017 | Read review
5 of 5