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La Tortuga Hotel & Spa

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Traveller (1438)
Room & Suite (406)
Pool & Beach (367)
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Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(143 reviews)
“rooftop jacuzzi”(61 reviews)
“como como”(56 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,479)
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Traveller rating
1,192
428
105
39
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1,192
428
105
39
25
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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11 - 15 of 1,789 reviews
Reviewed 8 March 2018 via mobile

Not a place to stay. The pool is nothing like the pictures it is cold and dirty. The rooms are tiny. The refrigerator is not cold. And the best part the water dose not work. If you need to do your business do it early...More

3  Thank little l
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 10 March 2018

Hello good morning, Thank you for taking time and writing about La Tortuga Hotel & Spa. We welcome and value any comments from our clients, so I personally thank you for bringing your comments to my attention. La Tortuga Hotel & Spa take great pride...More

Reviewed 4 March 2018

Stayed for 10 days in this hotel for a sunshine break. Good points: staff very friendly and helpful, excellent breakfasts in the adjoining Como Como restaurant, convenient location for 5th Avenue and local restaurants, shops and the beach, AC and ceiling fan and mini-fridge in...More

1  Thank JDPcroydon
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 5 March 2018

Dear Guest, thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 23 February 2018

My wife and I recently booked a suite at La Tortuga and were pleasantly surprised. Room 304 was to be our little piece of paradise for the next 10 nights. It came with a small balcony that was over the front which just happened to...More

1  Thank Paul L
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 24 February 2018

Dear Paul, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 15 February 2018 via mobile

Nice little boutiquehotell. Cozy little standardroom. The water in the shower smelled bad sometimes. The wi-fi-net died all the time, about every 3-8 minutes. Extreme irritation. Perfumed toa cardboard ~ no good for woman. Staff at the entrance and check in very lovely! Helpful, polite,...More

2  Thank N3770VGninas
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 16 February 2018

Hello good morning Thank you for taking your time and writing about your experience here with us. We greatly value your comments and i have passed on your kind words to our staff. Unfortunately, during your stay there was a problem with the water company...More

Reviewed 8 February 2018

I travel with my wife to visit Playa del Carmen just for one day , and we have a good experiece staying here. The Room was Comfortable , good price and the pool was only for us for chilling out. :) And the breakfast was...More

Review collected in partnership with this hotel
2  Thank felipeReverb
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 10 February 2018

Hello good morning Thank you for taking your time and writing about your experience here with us. We greatly value your comments and i have passed on your kind words to our staff. The Chilaquiles are a god send sometimes lol. We sincerely hope to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$71 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$71 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1438)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
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neuwirth16
10 May 2018|
Answer
Response from La Tortuga H | Property representative |
Good afternoon, Reservation is open 9 am to 5 pm. Reception is open 24 hour. Try to call the landline +529848731484 Thank you
0
Votes
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
Room Tips
"Rooms facing the pool are quieter than rooms facing the street"
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"Get a room that faces the pool and garden area. Such a beautiful view."
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"Upper floors are quieter."
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"The AC was too cold ! be careful with the low temp :)"
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