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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
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2,210 Reviews from our TripAdvisor Community

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Showing 1,638: English reviews
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

My husband and I stayed at La Tortuga Hotel and Spa for our honeymoon. Our stay turned out to be beyond amazing!! We had a standard room with a balcony view of the pool and garden, and it was absolutely gorgeous! The trees around the pool/garden area and the pool are lit up at night which made it more romantic.... More 

Helpful?
2 Thank xxA-B-Qxx
Seattle, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

We spent a week in this hotel. The hotel was clean and the rooms very big. You can find everything you need in the room. The staff is very attentive and helpful. The breakfast is of the highest quality with an excellent variety. The hotel is modern and clean! I would stay here again.

Helpful?
1 Thank Goldengate00
Groesbeek, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Instead of a large all-inn resort we wanted a romantic hotel in downtown playa del carmen. Tortuga was exactly what we wanted. Staff was very friendly as well and had good advice on how to get around.

Review collected in partnership with this hotel

Helpful?
1 Thank mariana_digiovanni
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Although the hotel looks nice and the rooms are satisfactionary, lots of drunk and loud groups of people keeping you awake during the night. In the center of the hotel is a pool and a bar and although both are closed early in the evening, both are used by drunk people at various time during the night. The pool for... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Bert H
Madera, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Walking distance to the beach and a block away from 5th avenue. Staff was great Special thanks to Rafa from the front desk for answering all of our questions and helping us plan our trip activities making this a memorable vacation. Free breakfast was a plus and food options were great. Waiter Santiago gave good service. We will Be back... More 

Review collected in partnership with this hotel

Helpful?
1 Thank luis03martinez
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

One of the best hotels I have stayed at, it aced cleanliness, service and facilities. The room cleaners went beyond and would fold your clothes and make animals shapes out of your fresh towels every morning.The staff were super friendly and full of recommendations. The pool area was beautiful, felt like some exclusive resort and the bar and pool table... More 

Review collected in partnership with this hotel

Helpful?
1 Thank laurenhF9343AO
Sabang, Philippines
1 review
Reviewed 1 week ago

Excellent location, convenient and priced reasonably. The hotel has a nice lounge and bar area where you can relax, play pool, or have a drink during happy hour. Quick and easy to get to dinning, shops and the beach.

Review collected in partnership with this hotel

Helpful?
Thank Chris F
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We enjoyed our brief stay at La Tortuga. Staff were very helpful, good humoured and did their best to improve our (poor) Spanish speaking capabilities. Check in & out was done quickly & efficiently with staff giving us a good overview of the hotel's facilities and directions to the nearest pharmacy, convenience store etc. The room was nice and overlooked... More 

Review collected in partnership with this hotel

Helpful?
1 Thank rick_helsham
Arlington, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Great value at this downtown oasis. Amazing pool are and 'tropical sanctuary'. This was an unexpected surprise at this price. I will definitely stay here again. The restaurant was 'solid' and the breakfast was simple but very good! JMAC

Review collected in partnership with this hotel

Helpful?
1 Thank JMACTICKETS
A TripAdvisor Member
Reviewed 2 weeks ago

Get a junior suite. So much more room if you plan to stay a week. Regular rooms can feel small if your stay is long. Free breakfast was a bonus. You are very close to the beaches. It was great being one block off of 5th. Close but not too close. :). There are a lot of great food choices... More 

Review collected in partnership with this hotel

Helpful?
1 Thank A TripAdvisor Member

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €93 - €390 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony view”
 of 5 bubbles xxA-B-Qxx, 28 Nov 2016 | Read review
“Go for a junior suite if you can ;)”
 of 5 bubbles pauljW9997ZM, 19 Nov 2016 | Read review
“Suites or swim ups are great”
 of 5 bubbles rachaelhh872, 18 Nov 2016 | Read review
“A room with access to a lot of sunlight!”
 of 5 bubbles sarahmA5538XF, 17 Nov 2016 | Read review
“All seemed great!”
 of 5 bubbles 407jillt, 13 Nov 2016 | Read review
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