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La Tortuga Hotel & Spa

Booking.comUS$85*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
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2,331 Reviews from our TripAdvisor Community

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Showing 1,710: English reviews
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Vail, Colorado
Reviewed 5 days ago NEW

I absolutely LOVED this place. So charming, great location, comfortable beds, nice bar, wonderful pool and the restaurant Como Como not to be missed. The hotel is non descript from the outside, but you walk into a little paradise in the middle of the city. The rooms are spacious and comfortable. The patio facing the pool was so relaxing. Our...

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Helpful?
1Thank fabi22
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

San Jose, California
HOTEL’S FAVOURITE REVIEW
Reviewed 23 February 2017

I couldn't ask for a better place to stay. Close to everything, great management, and peaceful grounds to relax in. Happy hour at the bar was a revelation. Room was spacious but the bathroom needed updating.

Review collected in partnership with this hotel
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Helpful?
Thank gregshambaugh
About Hotel's Favourite Review
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear much valued client, Thank you for taking time and writing about your experience at La Tortuga Hotel & Spa, we are extremely pleased to recieve your comments and to know that you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

Malambo1
Reviewed 1 week ago NEW

We were at La Tortuga again in May for 3 nights. This little gem is in the middle of Playa del Carmen and quiet and calm inside in a beautiful courtyard. Check in was easy and very welcoming. Rooms are charming and very well equipped. I love the beautiful garden and the pool at the hotel. You must try the...

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Helpful?
2Thank Malambo1
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

Reviewed 3 weeks ago via mobile

I couldn't be happier with my stay. The room was clean and fresh everyday. The location is within walking distance of both food and attractions but the hotel itself is nice and laidback. The desk staff are amazingly helpful with both getting you settled in and helping with booked excursions. I would happily stay here again

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Helpful?
1Thank ncpb
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

NYC and Argentina
Reviewed 4 weeks ago via mobile

Perfect Location, staff, very clean room, Air Conditioning was perfect, breakfast was great and breakfast staff amazing. Everything was great. Of course it isn't easy to sleep in Playa Del Carmen because it is a party town and the stupid disco Conga Bonga but The room was pretty quiet and super clean. Reception team amazing. All perfect! Thanks for making...

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Helpful?
1Thank Travel01154
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

Padua, Italy
Reviewed 4 weeks ago

The staff is very helpful, going beyond their duty to help the guests, especially omar and ivan. carlos the bartender is also funny. the structure is very good, with a nice garden with pool in the middle. the pool is not big but it's ok for an evening bath after dinner. the position is just perfect, right in the center...

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Helpful?
1Thank Orsoghu
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

Kalamazoo, Michigan
Reviewed 4 weeks ago

This is our second time staying at La Tortuga. We probably won't return. This year a dance club opened opposite the hotel. The dance club has a fully open front, so the music travels across the street through the open front of Como Como restaurant into the hotel itself. There is no escape from the boom boom boom that goes...

Review collected in partnership with this hotel
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Helpful?
1Thank sys700
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear much valued client, Thank you very much for taking the time to review La Tortuga Hotel & Spa We truly value the opinions of our customers and we apologize that we did not meet your expectations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Again thank you for advising us...

Playa del Carmen, Mexico
Reviewed 22 April 2017 via mobile

Great boutique hotel in the middle of central Playa del Carmen .. swim up rooms. Can be a bit noisy because of proximity to 5th Avenue. The restaurant has good food, but there are also many restaurants nearby, walking distance to beach and nightlife ..

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1Thank Holly B
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

Rishon Lezion, Israel
Reviewed 20 April 2017

Booked via booking.com standard room for 3 days, When i saw the room it was very small and the window was less then 1 meter from a wall that was blocking evrything... Upgraded to swim-up room that on ground floor that had an entry to the pool from the balcony. When upgrading i was asked to add 35$ per night...

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Helpful?
Thank AlonAvraham
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear much valued client, We appreciate that you have taken time to write us your comments about La Tortuga Hotel & Spa these comments help us to grow and achieve a better service. I was very disappointed to read about your experience during your stay with us. Whilst an Apology will regrettably not alter the outcome of your experience on...

Wellington, Florida
Reviewed 19 April 2017 via mobile

I love the peace and quiet La Tortuga offers just steps from 5th Ave ! The people that work there and at the Como como restaurant are super friendly and provde excellent service ! The beautiful pool winds through the property with a small spa onsite as well ... the included breakfast is super too

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Helpful?
1Thank lilyazalea8
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Internet
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €62 - €161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Hotels.com, Travelocity, TripOnline SA and Cancelon so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
44 questions
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you stay here, try to get a room as far away from the street as possible. The rooms closest to the street might seem better, but you won't get any sleep from the dance club music that goes on all night long.”
sys700, 25 Apr 2017 | Read review
“Do not take standard rooms”
AlonAvraham, 19 Apr 2017 | Read review
“Junior Suites are cheap and very private and nice!”
93karlar, 14 Apr 2017 | Read review
“swim in rooms, junior suite with jacuzzi”
Piggybun, 13 Apr 2017 | Read review
“Suite facing the pool on the second floor is the best!”
  • This is our cute little balcony that we loved!
cmharve1, 13 Apr 2017 | Read review
5 of 5
Booking.com
US$85* /night
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CancelonUS$100
Expedia.comUS$85
Hotwire.comUS$85
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Prices are for 1 room, 2 adults
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