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Playacar Palace

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Traveller (328)
Dining (163)
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Overview
  • Excellent88%
  • Very good10%
  • Average1%
  • Poor0%
  • Terrible1%
Travellers talk about
“luna lounge”(10 reviews)
“pool concierge”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Playacar Palace
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (213)
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161
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11 - 15 of 185 reviews
Reviewed 1 week ago

My husband and I decided to take a trip to Mexico with a young family and chose Playacar Palace as our destination. The hotel was amazing. Professional and clean, thoughtful and friendly. Perfectly positioned. Food was amazing and a great selection. The pool staff ,...More

Thank MPGA23
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 4 days ago

Dear MPGA23, We are overjoyed to have hosted a special relaxing vacation for you and your beautiful family, we are honored by learning you enjoyed our beautiful facilities and privileged location as well as the delicious food and especially amazing service provided by our warm...More

Reviewed 1 week ago via mobile

Couldn’t stay away! This hotel is nice and small, the staff are fantastic and remember us both times we have been back. Rooms clean and everything about this hotel makes us feel relaxed and able to enjoy. Reasons for going back is the hotel itself,...More

1  Thank romanchicks
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 4 days ago

Dear romanchicks, We would like to thank you for taking your valuable time to share your experience at Playacar Palace, we always look forward to creating excellent experiences and memorable moments and we are so proud to know we did this to you once more,...More

Reviewed 1 week ago

Like all Palace resorts, the defining feature of the Playacar Palace is the service received from the staff. Playacar Palace is a lot smaller than the Moon Palace Resort, which is half an hour's journey north, and as a result is able to give a...More

Thank HairyLemon2013
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 4 days ago

Dear HairyLemon2013, Thank you for choosing Playacar Palace, your wonderful review is highly appreciated by us, our main goal will always be to provide you with excellent service since this is the attention you deserve,we hope you understand that the situation with the beach is...More

Reviewed 1 week ago

This was our second time at a Palace resort & it was once again excellent. I can't say enough about the staff. Always ready to help, always smiling, but never hovering. We had Silvia & Raina (sp?) taking care of us most days by the...More

1  Thank Larry C
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 4 days ago

Dear Larry C, Foremost allow me the opportunity of thanking you for finding the time to write a review on the marvelous experience had with us at Playacar Palace, It is with great pleasure that during your vacation with us we were able to uphold...More

Reviewed 1 week ago via mobile

Weve just got back from a great hiliday in mexico and mainly due to the fantastic staff at playacar. The beach unfortunately was really disappointing with so much seaweed however the hotel was fantastic, with lots of restaurants and entertainment every night. Firstly Ezequiel and...More

Thank Jay D
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 4 days ago

Dear Jay D, Thank you for sharing with us your kind words, Playacar Palace is always looking forward to creating excellent experiences and memorable moments for our valuable guest, we are absolutely proud to be considered as the epitome of customer service, since this will...More

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Most Booked Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$420 - US$755 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$420 - US$755 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (328)
Dining (71)
Pool & Beach (53)
Room & Suite (47)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
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CTHeather
25 April 2018|
Answer
Response from Lionel P | Reviewed this property |
Not sure, we were there in April and the pool was warm. Maybe the hotel will have the information you need.
0
Votes
kimsubrin
16 April 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear kimsubrin, Thanks so much for your interest in Playacar Palace, we would love to host you for your next vacation, The rates for Interval International can be checked on this number 1-305-925-3094. Please feel free to... More
0
Votes
louise f
16 April 2018|
AnswerShow all 7 answers
Response from intlgranolagirl | Reviewed this property |
The WiFi is pretty darned good. I could watch Netflix when I wanted. I kept my phone on airplane mode so would have to log back in now & again, but it was all fine.
1
Vote
Room Tips
"I like the chairs on the deck of the sand rooms. I have not stayed in one but they look really cool."
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"We stayed in room 136 - perfect position: opposite the zen garden, next to the gym, opposite the pool bar..."
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"Any room will be amazing!!!"
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"Room facing the pool are loud during the day due to activities, but heck - you shouldn't be in your room..."
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