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Traveller (508)
Dining (178)
Storyboard
Overview
  • Excellent87%
  • Very good9%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
Additional information
Offers from Playacar Palace
Offers & Announcements: Package Deal
Hotel deals
Offers from Playacar Palace
Offers & Announcements: Package Deal
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (530)
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Traveller rating
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1 - 5 of 438 reviews
Reviewed 3 days ago via mobile

I stayed at the Playacar Palace for six nights/seven days and I did not want it to end. Went to visit friends and meet up with my daughter for her bachelorette party. So glad we chose Playacar Palace. Bachelorettes are once in a lifetime and...More

1  Thank Madonna B
Reviewed 3 days ago

Just spent 10 nights here. Brillant service from all the staff. Room was excellent very clean like all the public areas. This is our second visit here and is much nicer with the recent refurbishments. The Italian restaurant Bocelli was superb food and atmosphere every...More

1  Thank Larraine F
Reviewed 4 days ago

This is the place to go, no doubt. I just came back from this hotel after spending 7 days there with my family. This is was our second time spending our summer vacation in this hotel and we are ready to come back. For us...More

2  Thank mmarti2017
Reviewed 4 days ago via mobile

Everything is an upcharge. They are inflexible with many details, including making the wedding party wear their stupid wristbands for pictures. Floors are wet and slippery. Food is just okay. Service is slow. Elevators are broken for more than two days now and constant hammering...More

Thank Treeniek
Reviewed 4 days ago via mobile

Spending our last day at our home away from home. Sad but as they say all good things have to end, until next time. Starting and ending with the staff. They are the reason we keep coming back here. You are treated like family, (the...More

2  Thank Matthew_Rothe
View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$385 - US$857 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Playa del Carmen
#7 Top resorts Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$385 - US$857 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Playa del Carmen
#7 Top resorts Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (508)
Dining (86)
Pool & Beach (68)
Room & Suite (57)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (7)
Questions & Answers
Ask a question
Simonecalgary
15 August 2018|
Answer
Response from PR Manager P | Property representative |
Dear Simonecalgary, Thanks for your question, we at Playacar Palace would be delighted to host you for your next vacation, please be informed that minors under four can use the facilities in the Playroom as long as... More
1
Vote
claudiahooper02
14 August 2018|
Answer
Response from PR Manager P | Property representative |
Dear claudiahooper02, Thanks for your interest in Playacar Palace, we do offer a shuttle service from Playacar to Moon Palace Sunrise, departing at 11:00 am and returning from Moon at 5:00 pm, the service is... More
0
Votes
LLA07
12 August 2018|
Answer
Response from PR Manager P | Property representative |
Dear LLA07, Thanks for your interest in Playacar Palace, please note that we do include an iron and ironing board as part of our standard amenities in all our rooms. Please feel free to contact me should you need... More
1
Vote
Room Tips
"Try to stay on the second or third floor so that you don't depend on the elevators. Room 200 is awesome."
Read review
"Request an ocean view."
Read review
"Upgrade to the walkout suites ... BEST UPGRADE EVER !"
Read review
"All the rooms see the beach"
Read review
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