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Playacar Palace

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4,058 Reviews from our TripAdvisor Community

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Showing 3,255: English reviews
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Reviewed yesterday NEW

We celebrated our 15th wedding anniversary at Playacar Palace. We selected this hotel because of its location in Playa del Carmen. Playacar Palace is a beachfront property only steps away from downtown and famous 5ta avenida. The room was beautiful with a great ocean and pool view. Abigail helped us to coordinate the stay with suggestions on tours and a...

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Thank Michael R
Carlisle, Pennsylvania
Reviewed yesterday NEW

We are members of Palace resorts and this is our 4th time back to Playacar Palace. Every time we visit we have a wonderful time. The Hotel is very nice and accommodations are wonderful. Abigal is always there to great us. Thank you! We enjoyed our servers Leyla, Perla and Sylvia and on the beach and around the pool. We...

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Thank Wags2015
Muskegon, Michigan
Reviewed yesterday NEW

Service and food was excellent. We were not happy with our room view. It was on first floor in a corner with a view of the pool bar. We are paying members and even asked for a better room and no one contacted us like they said they would. They always want you to go to update meetings and pay...

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Thank deborahannm2017
Surrey, United Kingdom
Reviewed yesterday NEWvia mobile

Playacar Palace thank you for the most amazing seven days in paradise. This was a very special holiday for our family and you made it so memorable .... Such a nice welcome with drinks, cool flannels and in our room wine and hand decorated cakes celebrating both our birthdays and our wedding anniversary. Our room, 348, was just perfect for...

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Thank Jan S
Exeter, California
Reviewed 2 days ago NEWvia mobile

Playacar Palace is a smaller resort, but very comfortable and the accommodations are perfect. We spent the week with friends (48 in total). The facility was perfect for the group to meet centrally at the pool or the buffet, but large enough that we could each do our own individual thing. The evening shows were very entertaining. The resort is...

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Thank gsnaps2
A TripAdvisor Member
2 reviews
Reviewed 2 days ago NEWvia mobile

The highlight of our week so far has been our meal at the Japanese restaurant. Make no mistake, the staff is the best, bar none. Although the female wait staff outside on the beach and poolside far outwork the male staff. (Just saying). But we had a fantastic time tonight starting with a lovely hostess Olivia, and Walter was our...

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Thank A TripAdvisor Member
Williamsburg, Iowa
Reviewed 3 days ago NEW

Fantastic food and service. Staff made you feel so welcome. Very relaxing and fun filled week. Great location for taking boat trip to Cozumel. The pool was a nice sized with a great swim up bar. The outside grill was quick and perfect for a quick lunch. We enjoyed the friendly greeters and servers at the breakfast buffet and thought...

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Thank jamesroberts2017
Richmond, Virginia
Reviewed 3 days ago NEW

This is our 3rd year spending a February week at Playacar Palace and it won't be our last! From Edwin's assistance helping us plan our weeks events to Dioncio's and Perla's tireless attentiveness to our needs, we were made to feel very special all week! There is so much to do, both at the resort (thanks to Braulio and the...

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Thank Woods_10948
West Burlington, Iowa
Reviewed 3 days ago NEW

Great Location. Just wish there was more activities on the resort. Staff was great, they were always friendly and helpful. Room was great, but beds where just a little to soft. House keeping did a great job.

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Thank johnwilliamo2017
Luna Pier, Michigan
Reviewed 4 days ago NEW

I bought an all inclusive 7 day week at ant Palace resort included was air, transfers, room, food and drink. I never complain and have stayed all over the world at many 4 and 5 star resorts. The 1500 resort credits were not what we thought. They could not be used in many cases and there was a 16% fee...

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3Thank Michael L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €454 - €763 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
400 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor ocean view.”
 of 5 bubbles Wags2015, 25 Feb 2017 | Read review
“Ask for a balcony otherwise you may not get one. Avoid the lobby area and Senior Frogs for a quieter room!”
 of 5 bubbles Jeannak60, 20 Feb 2017 | Read review
“Try to stay near the pools with an Ocean View”
 of 5 bubbles precista46, 17 Feb 2017 | Read review
“Oceanview, 4th floor; or, oceanfront, if membership allows.”
 of 5 bubbles romell858, 17 Feb 2017 | Read review
“Corner suites are large and have big balconies. Ocean views are beautiful.”
 of 5 bubbles , 16 Feb 2017 | Read review
5 of 5