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    Playacar Palace

    276 reviews
    #12 of 218 Hotels in Playa del Carmen
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    Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
    +1 800-943-5032
    Hotel website
    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
    Expedia.com
    US$640
    US$578
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    SAVE US$62
    Bookit.com
    US$640
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    Booking.com
    US$576
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    Orbitz.comUS$578
    Hotwire.comUS$578
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    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
    Expedia.com
    US$578
    Bookit.com
    US$640
    Booking.com
    US$576
    Orbitz.com
    US$578
    Hotwire.com
    US$578
    Travelocity
    US$578
    Book on TripAdvisor
    US$576
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    All photos (594) 594
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    Travellers' Choice award winner
    Traveller (365)
    Dining (165)
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    Overview
    5.0
    276 reviews
    • Excellent86%
    • Very good10%
    • Average2%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “diamond concierge”(13 reviews)
    “luna lounge”(10 reviews)
    “pool concierge”(11 reviews)
    Hotel website
    +1 800-943-5032
    Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico See on map
    AMENITIES
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    4 Star Hotel
    All hotel details
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    Rooms
    3 Jun4 Jun
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    1 room, 2 adults, 0 children
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    Reviews (276)
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    All reviewsdiamond conciergeluna loungepool conciergedavid rubiomayan restaurantitalian restaurantlobby barferry to cozumelchef's dinnerchef juanvacation plannersentertainment staffmo mo no hanaawe spakiddie sectionluggage handlerspool tile
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    1 - 5 of 239 reviews
    Reviewed yesterday
    Wonderful Dining and Employee Service

    My wife and I are Palace Resorts VIP members and have been to most Palace properties. We went to Playacar for the first time in May 2018 to experience the adjacent city atmosphere of Playa Del Carmen. The dining was exceptional. My wife is a...More

    Thank stevenkrapes
    Reviewed 3 days ago
    ...and that's why we keep coming back

    This year marked our eighth return to the Playacar Palace and I think that after the remodeling we were more excited to return than ever. The size of the hotel is intimate – it seems like everybody knows everybody. The staff at Playacar treat us...More

    1  Thank Robert M
    Response from GM_At_HotelZone, General Manager at Playacar PalaceResponded yesterday

    Dear Robert M, For all of our guests who had been visiting us through the years, it was indeed a surprising but pleasant experience discovering all of the renewed areas. It was also for us, working here and spending a considerable part of your day...More

    Reviewed 3 days ago
    Anniversary Trip

    First time staying at Playacar Palace. I have been to other Palace resorts and, being a travel agent, multiple resorts in Mexico and the Caribbean for work and for fun. The hotel greeted us with a welcome drink and a fresh flower for my wife....More

    Review collected in partnership with this hotel
    2  Thank adamI3920LW
    Response from GM_At_HotelZone, General Manager at Playacar PalaceResponded yesterday

    Dear adamI3920LW, First and foremost, we would like to thank you for choosing Playacar Palace and taking the time to share your very positive comments with us. We work very hard to ensure our patrons receive only the best from us, and so I am...More

    Reviewed 3 days ago
    3rd Time and Still Loving It!

    This is our third time visiting the Playacar Palace and we still absolutely love it! It's small and easy to navigate which creates a personal experience when we are there. You have the same waiters and entertainment staff each day that learn your name and...More

    Review collected in partnership with this hotel
    Thank jcoth
    Response from GM_At_HotelZone, General Manager at Playacar PalaceResponded 3 days ago

    Dear jcoth, We have no words to express our gratitude for your kindness and confidence in Playacar Palace. For us, there’s not a better way to recognize our efforts than pleasing us with your visit once again. This means we did things very good and...More

    Reviewed 5 days ago via mobile
    All inclusive resort

    Great location, friendly staff, clean rooms. This was booked and paid for as part of a work trip. Upon arriving there, we were warmly greeted and went to a separate area as a group check in and it was very efficient. Most of us tired...More

    Thank Tan T
    Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 5 days ago

    Dear Tan T, We are thrilled to read that you have nothing but wonderful comments about your stay and that you have enjoyed our priviledge location, with the amazing attention and excellent service of our staff. Once again, thank you for your visit and wonderful...More

    View more reviews
    123456…48
    Most Booked Properties in Playa del Carmen
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    About
    Awards & Recognition
    Travellers' Choice2018 Winner
    Amenities
    Top amenities
    Pool
    Room Service
    Restaurant
    Free Parking
    Beachfront
    Spa
    Free High Speed Internet (WiFi)
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Breakfast included
    Hotel Amenities
    Room Service
    Free Parking
    Breakfast included
    Children Activities (Kid / Family Friendly)
    Airport Transportation
    Dry Cleaning
    Meeting Rooms
    Business Centre with Internet Access
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Breakfast Available
    Room amenities
    Air Conditioning
    Refrigerator in room
    Minibar
    Things to do
    Pool
    Restaurant
    Spa
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Hot Tub
    Outdoor pool
    Details
    Price range
    US$375 - US$750 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #9 Spa Hotel in Playa del Carmen
    #9 Top resorts Hotel in Playa del Carmen
    #10 Family Hotel in Playa del Carmen
    #11 Luxury Hotel in Playa del Carmen
    #11 On the Beach Hotel in Playa del Carmen
    #11 Romantic Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
    Details
    Price range
    US$375 - US$750 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #9 Spa Hotel in Playa del Carmen
    #9 Top resorts Hotel in Playa del Carmen
    #10 Family Hotel in Playa del Carmen
    #11 Luxury Hotel in Playa del Carmen
    #11 On the Beach Hotel in Playa del Carmen
    #11 Romantic Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
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    Add Photo Photos
    All photos (594) 594
    Full view
    Traveller (365)
    Dining (73)
    Pool & Beach (55)
    Room & Suite (46)
    Governor Suite (52)
    Superior Deluxe Room - Partial Ocean View (40)
    Amenities (18)
    Family and Play Areas (5)
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    Questions & Answers
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    Andrea P
    25 May 2018|
    Answer
    Response from PR Manager P | Property representative |
    Dear Andrea P, Thanks for your interest in Playacar Palace, please note that we only offer the service of our facilities to guests staying under the all inclusive plan. We do offer a day pass service which includes... More
    0
    Votes
    angharadthoma
    22 May 2018|
    Answer
    Response from PR Manager P | Property representative |
    Dear angharadthoma, Thanks for your preference for Playacar Palace, we are looking forward to your stay, please note that our rooms with double beds are superior deluxe resort view, partial ocean view, ocean view... More
    0
    Votes
    Heidi D
    21 May 2018|
    AnswerShow all 2 answers
    Response from PR Manager P | Property representative |
    Dear Heidi D, Thanks for your interest in Playacar Palace, the dress code is casual for most of our restaurants, the only one requiring formal dress code is the Itaian Restaurant Bocelli, this one requires long... More
    1
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    123456…184
    Room Tips
    "The wrist bracelet is also the room key. Much easier now not worrying if you left the key in the room."
    Read review
    "Loved the ground floor as it was convenient to everything but be prepared for two beds and no king."
    Read review
    "Almost all the rooms are ocean/pool view. All rooms have in room safe, drinks, beer, top shelf drinks."
    Read review
    "Spacious and comfortable."
    Read review
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