Save
Share
COVID-19 update: See the added health and safety measures this property is taking.Read more
20 people are viewing this hotel
Hotel direct offer!Package deal
US$435
Free cancellation until 27/04/21
US$427
Free cancellation until 28/04/21
US$648
US$394
SAVE US$254
Hotels.comUS$427
TravelocityUS$427
Trip.comUS$648
View all 18 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Full view
View all photos (2,132)2,132
Pool & Beach (370)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
Read more
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Playacar Palace
More questions?
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 289 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways.
Read more
Room & Suite (248)248
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkelling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
Languages Spoken
Spanish
Location
Full view
93Great for walkers
Grade: 93 out of 100
100Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
Contact
Bahia Del Espiritu Santo, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
See all nearby hotels
1,791Reviews748Q+A100Room tips
Reviews
Traveller rating
- 1,556
- 168
- 38
- 16
- 13
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
As an avid traveler in general, but specifically to the Yucatán and Baja California Sur, in Mexico... we enjoyed our stay. In hopes of answering any questions specific to your needs I’ll share the following: Reception- we’ve had better. Keep in mind this is a very urban/city location.. it’s quick not elaborate entrance/arrival.. they were not as accommodating as we are used to/would have hoped but lots of smiling faces - my feedback to the staff is remember as travelers from the US it has been a long trip especially with kids and if you notice we may have come from a colder climate make accommodations to increase comfort.. I want minimal conversation and don’t want to book anything special until I have eaten and changes into more appropriate attire.. Rooms - neat and tidy, well stocked fridge, great views, lots of energy. All the utilities function well other than phone and TV. But your on vacation so hopefully it using them much. Phone for ordering room service and well the menu is now on the tv so when it didn’t work it was a little inconveniencing. The food is good - I’ll get there. **if you like to watch tv, May want to bring a Roku stick or maybe hdmi to see if you can input to the tv.. we used a laptop to watch movies and had no cords. Everything on tv was in Spanish and no Netflix/streaming options. **walls are a little thin. Light sleepers will wake to the loud doors or nearby rambunctious children. We didn’t mind as we have two of our own, so if a family and occasionally noisy feel at peace — if sensitive to that kind of think may want to ask for room not near kids if they can do that kind of thing. Room service is on point, towels always stocked and fridge/snacks always replenished- can ask for specific drinks too if you catch them. As for drinks (made to order/bar) Recommend: iced or hot cappuccino (very well made every time), Moscow mule, purple rain, iceberg Food: go book hibachi right away (reservations are limited especially for non members - inside cafe Del Mar @ momo) **if not motivated by the entertainment you can order off menu the hibachi food (steak, shrimp, fish, chicken) this was our favorite- the last entree of the menu was very cool/good too: itchyachi or something. Cook your own beef on a hot stone at table. Italian food fans.. the Italian restaurant was great too for dinner. Petite filet was excellent with asparagus & mashed potatoes Between the two above 5 dinners of 7 were there. Cafe Del Mar and the outdoor dinner areas are fine just didn’t have the flair with the food/service that the other two offered. Pools are great clean and perfect temp. Lots of activities and attentive staff. The birds can get a little overwhelming when you order food poolside so don’t let your guard down... they are watching. Tours/membership sales.. honestly not too pushy. We are already interval members/other hotel group so we’re prepared and open. We did spend some money to get weeks but felt like we could have walked away and they had a lot of confidence in their product. You can start very small if you were ever curious and certain you would use/book the travel... you can always upgrade so start small if cautious. The benefits are there. Spa was delightful- keep in Mind spa credits have limited services and there are plenty of add on costs. Book your own tours. AVOID- Selvatica.. go to XCARET or XPLOR for cenotes- zip lines - those activities. Stay on top of transportation if you have it included book in advance There’s an OXXO across the street. Spend money there instead of at the on site shops for Misc stuff.. energy drinks, sunscreen, ect.. mall right there too for everything else.. Starbucks if you can’t deviate but the resort coffee products are not a downgrade in my opinion.…
Read more
Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from social media Palace Resorts, Dueño at Playacar Palace
Responded 1 week ago
Dear CoolNEguy13; Thank you for taking the time on sharing your comments regarding your recent stay at Playacar Palace and for making us part of your vacation. Moreover, we are glad that your overall experience was positive where you were able to enjoy many aspects of our property and our service. Please be sure that your satisfaction is our main goal and that your comments are very important to us. We remain at your service and look forward to welcome you back. Best regards, David Rubio General Manager Palyacar Palace
Read more
+1
Another great trip to a resort in the Palace family. After the last year, it was great to escape and get back to traveling. Playacar Palace certainly helped us relax. Due to an abundance of caution due to COVID, we spent most of our time right at the resort, and only ventured off property once or twice. We were certainly able to enjoy ourselves. The service was great, especially at poolside. Daniela was absolutely phenomenal taking care of us by the pool, and we sought her out daily. She would ensure that we always had what we needed, whether it be food or drink. Before she would go on lunch break, she would bring us extra beverages so we had plenty in her absence. She went above and beyond, and made our stay extra special. Thank you Daniela and Palace for an awesome stay. We are leaving tomorrow, but the memories will last years! Cannot wait for our next Palace vacation!…
Read more
Date of stay: March 2021Trip type: Travelled as a couple
Helpful
Response from , Propietario at Playacar Palace
Responded 2 weeks ago
Dear socyrdo; Thank you very much for choosing Playacar Palace as your holiday destination. We are deeply honored to know that you enjoyed our facilities, delicious food, drinks and most of all the incredible service provided by our staff members, who are committed to provide an incredible experience that goes beyond the expected, we are happy to learn that Daniela is an example of this. We very much appreciate your comments and we will be delighted on having you back very soon for another extraordinary vacation. Best regards, David Rubio General Manager Playacar Palace
Read more
Visiting Playacar Palace is like going home to visit family. Everyone is so welcoming and friendly, and that is why we always return. When we arrived, Carmen at the front desk was very helpful in assigning our room, and then Leonardo helped us to get settled in. Christina welcomed us and opened up our credits. Each day for breakfast, Yaasnia and Raul were friendly and so nice. At guest services, Fabiola worked with us to set up our spa reservations where I got a pedicure from Carmen, and we had facials and massages with Sara and Margarita. We spend our days at the pool, where Brenda, Jorge, Alexander and Xiomara always provide great entertainment. Gaby is amazing and always made sure to check on us to make sure that we had everything that we needed. Perla was also great. We enjoy seeing Benito at the bar each time we visit, and Juan is great at making fun cocktails. Anaclesio was a new face at the bar for us, but he certainly made sure that we were taken care of, even remembering my favorite drink. We ate at the Italian restaurant a few times where Ricardo waited on us, and at Momo's where Ivan took care of us several times. We loved Enrique and his amazing work at the sushi bar. After dinner, we would head down to the lobby bar where the two young men (I can't remember their names) made drinks for us while we watched the shows. One note: I would recommend paying extra for private transfers, because it is 45 minutes from the airport, and by the time we picked up/dropped off other people, it took us 2 hours to get from the airport to Playacar Palace, which was disappointing. We love visiting, and we will be returning in June!…
Read more
Date of stay: March 2021
Location
Service
Sleep Quality
Helpful
Response from social media Palace Resorts, Propietario at Playacar Palace
Responded 3 weeks ago
Dear TSMills; It has been a pleasure to have you with us and pamper you with the service that Playacar Palace is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We will be delighted on having you back very soon for another extraordinary vacation. Warm regards, David Rubio General Manager Playacar Palace
Read more
+1
We experienced a week of pure relaxation at Playacar Palace over our anniversary. We had a beautiful view of the beach. The water is amazing, three shades of blue. The food and service were absolutely amazing! A special thank you to Silvia who took such great care of us at the pool with food and drinks! Also to Eder, our pool concierge, for such great service all week. We also want to thank Paola and Tania, our Diamond concierge, Perla and Basilio at the pool, Fernando and Porfirio at breakfast, and Ivan and Miguel at Momo. There were so many others that made our trip so perfect.
Read more
Date of stay: March 2021Trip type: Travelled as a couple
Helpful
Response from social media Palace Resorts, Propietario at Playacar Palace
Responded 3 weeks ago
Dear 896tammyh; It has been a pleasure to have you with us and pamper you with the service that Playacar Palace is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We will be delighted on having you back very soon for another extraordinary vacation. Warm regards, David Rubio General Manager Playacar Palace
Read more
Do not stay here unless you have bought into the Palace membership system. We aren't Palace members, and staying here we felt like third-class guests. We had a lot of trouble getting 2 rooms next to each other to accommodate the fact that we have small children - despite the fact that the resort was allegedly at lower capacity because of COVID. When we asked to pay to upgrade, we couldn't because we weren't members. We had severe problems with reservations at the spa and restaurants because we had to wait until we arrived at the resort to make them, rather than having a member concierge make reservations before we arrived. We couldn't get decent chairs by the pool because they're all reserved for members, and often aren't even used. The premium restaurant options and poolside chairs sit empty all day because the members book them and never show up. The hotel made mistakes with airport transportation and resort credits, but offered us no recourse because we didn't have the member concierge. We just had to fix the hotel's mistakes ourselves. The reason I gave it two stars instead of one was that the hotel staff are very well trained and highly committed to the guests. The spa staff, bartenders, restaurant servers, entertainers, etc., were talented, friendly and helpful. We were clearly second-hand beneficiaries of the Palace chain's member-oriented service program. If you are willing to buy into the Palace's membership system, which seems absurdly overpriced, you will probably have a 4-star or 5-star stay. Otherwise, avoid the Palace.…
Read more
Date of stay: March 2021
Value
Rooms
Service
Room Tip: Lower level by stairs, because the elevators are always broken
See more room tips
1 Helpful vote
Helpful
Response from social media Palace Resorts, Propietario at Playacar Palace
Responded 1 week ago
Dear James P; Thank you for taking the time to share your comments with us. At Playacar Palace we strive to provide an incredible experience that goes beyond the expected, this is why we regret to be reading that your recent visit was not up to this standard, please receive our sincerest apologies if we did not meet your expectations. We regret to learn that you encountered some issues during you stay with us, rest assure we already provide a proper following up in order to take immediately corrective actions. You may be confident that we remain at your service and we would like to have the opportunity to welcome you once again to enhance your experience and restore your faith in us. Best regards, David Rubio General Manager Playacar Palace
Read more
PRICE RANGE
US$310 - US$587 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playacar palace hotel playa del carmen, playacar palace mexico, playacar palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about Playacar Palace
Which popular attractions are close to Playacar Palace?
Nearby attractions include Parque Los Fundadores (0.4 km), Zona Arqueológica Playa del Carmen (0.3 km), and Paseo del Carmen Shopping Mall (0.1 km).
What are some of the property amenities at Playacar Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Playacar Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Playacar Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Playacar Palace?
Conveniently located restaurants include Senor Frog's Playa del Carmen, Hard Rock Cafe, and Mr. Dog Del Caribe.
Are there opportunities to exercise at Playacar Palace?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Playacar Palace have an airport shuttle?
Yes, Playacar Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Playacar Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Playacar Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.