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      Playacar Palace

      4,512 Reviews
      #20 of 209 Hotels in Playa del Carmen
      Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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      6/8/2017 7/8/2017
      US$814
      US$627
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      US$746
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      US$814
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      Hotels.comUS$627
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      Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
      All photos (4,922)
      Full view
      Certificate of Excellence
      Traveller (4674)
      Pool & Beach (888)
      Room & Suite (833)
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      Overview
      4.5
      4,512 reviews
      • Excellent76%
      • Very good18%
      • Average4%
      • Poor1%
      • Terrible1%
      Travellers talk about
      “ferry to cozumel” (341 reviews)
      “luna lounge” (161 reviews)
      “italian restaurant” (582 reviews)
      Free Wifi
      Free Parking
      Breakfast included
      Air Conditioning
      Beachfront
      Pool
      Non-Smoking Hotel
      Restaurant
      Airport Transportation
      Room Service
      Suites
      Poolside Bar
      Fitness centre
      Concierge
      Spa
      Wheelchair Access
      Business Centre
      Dry Cleaning
      Butler Service
      Babysitting
      Private Balcony
      4.0 Star Hotel
      All hotel details
      Offers from Playacar Palace
      Special Offer: $1500 Resort Credit
      Hotel deals
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      Rooms
      6 Aug7 Aug
      |
      1 room, 2 adults, 0 children
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      Write a Review
      Reviews (4,512)
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      1 - 5 of 3,617 reviews

      Reviewed yesterday
      Nataly in guest services is the BEST

      My husband and I visited July 16. We were due to spend 5 days with an ongoing destination to Moon Palace in Cancun. 2 days in, my husband tore his patellar tendon playing beach volleyball and needed surgery. Nataly took care of us! She arranged...More

      Thank Stephaniamartin
      Reviewed yesterday
      Playa Trip

      All aspects of service were excellent.....check-in, check-out, poolside service, restaurant service. I was told at check-in that the Playacar Palace would be undergoing renovations this fall....the only thing I saw that would need some renovation is the plaster of the pool. Other than that, we...More

      Thank Kevin S
      Reviewed 2 days ago via mobile
      Top Notch

      Treated like royalty, everything is 5stars from the minute you arrive at the front desk, the bell men, housekeeping, entertainment staff, food, pool and beach. Will do it again next year and by then the hotel will be completely remodeled.

      2  Thank Joe B
      Reviewed 4 days ago
      Wonderful Boutique Hotel

      Yes the location is wonderful, the beach is perfect to walk or run, swim or surf but its the great people that serve you and the guest seem also to be welcoming and conversational, I can hardly wait to see the renovation completed the this...More

      Review collected in partnership with this hotel
      Thank davidmilandb
      Response from PR Manager P, Director de Relaciones Públicas at Playacar PalaceResponded 3 days ago

      Dear davidmilandb, Thank you for your comments, it seems like you had a wonderful time and that makes us very happy, we are waiting for you to come back in December to enjoy all the things Playacar Palace offers to you. Sincerely, NL Public Relations

      Reviewed 4 days ago via mobile
      June

      Hotel is beautiful very clean good food excellent staff who worked very hard. They cannot do enough for you. Enjoyed the other two hotels that can be used. I would not go in June again we had 3 days of rain none stop. We did...More

      Thank Pauline T
      Response from PR Manager P, Director de Relaciones Públicas at Playacar PalaceResponded 3 days ago

      Dear Pauline T, Thank you for your comments about your recent stay at Playacar Palace, we hope to see you again pretty soon to create great experiences and have a wonderful time with you, the entire staff appreciates your comments. Warm regards, NL Public Relations

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      Blue Diamond Luxury Boutique Hotel
      1,406 reviews
      #44 of 209 hotels in Playa del Carmen
       
      About
      Awards & Recognition
      Certificate of Excellence
      Amenities
      • Top amenities
      • Pool
      • Room Service
      • Restaurant
      • Free Parking
      • Beachfront
      • Spa
      • Fitness Centre with Gym / Workout Room
      • Bar/Lounge
      • Breakfast included
      • Free High Speed Internet ( WiFi )
      • Hotel Amenities
      • Room Service
      • Free Parking
      • Breakfast included
      • Children Activities (Kid / Family Friendly)
      • Airport Transportation
      • Dry Cleaning
      • Meeting Rooms
      • Business Centre with Internet Access
      • Laundry Service
      • Concierge
      • Banquet Room
      • Multilingual Staff
      • Conference Facilities
      • Babysitting
      • Room amenities
      • Air Conditioning
      • Minibar
      • Things to do
      • Pool
      • Restaurant
      • Spa
      • Fitness Centre with Gym / Workout Room
      • Bar/Lounge
      • Hot Tub
      Details
      • Price range
      • US$455 - US$821 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Hotel Style
      • #11 Romantic Hotel in Playa del Carmen
      • #12 Top resorts Hotel in Playa del Carmen
      • #15 Spa Hotel in Playa del Carmen
      • #15 Family Hotel in Playa del Carmen
      • #17 Luxury Hotel in Playa del Carmen
      • #18 On the Beach Hotel in Playa del Carmen
      • Room types
      • Suites ,
      • Non-Smoking Rooms
      • Number of rooms
      • 201
      • Reservation Options
      • TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Hotels.com, Cheap Tickets, Expedia, Travelocity, HotelsClick, Hotwire, Evoline ltd, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • Mexico >
      • Yucatan Peninsula >
      • Quintana Roo >
      • Riviera Maya >
      • Playa del Carmen
      • Also Known As
      • Playacar Palace Hotel Playa Del Carmen ,
      • Playacar Palace Mexico ,
      • Playacar Palace Resort ,
      • Playacar Palace Riviera Maya, Mexico - Playa Del Carmen
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      All photos (4,922)
      Full view
      Traveller (4674)
      Pool & Beach (888)
      Room & Suite (833)
      Dining (706)
      Hotel & Grounds (2372)
      Business Centre & Event Rooms (46)
      Bathroom (35)
      Family and Play Areas (24)
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      Ask a question
      Questions & Answers
      See all 461 questions
      sam0256
      21 July 2017|
      Answer
      Response from PR Manager P | Property representative |
      Hello sam0256, The play room is for kids from 4 to 12 years old, Kids younger than 4 years old may attend accompanied of an adult; we do offer babysitting service at an extra charge for a minimun of 4 hours. We will... More
      0
      Votes
      Google Translation
      Cindy B
      21 July 2017|
      Answer
      Response from PR Manager P | Property representative |
      Dear Cindy and Joe, Thanks so much for your interest in Playacar Palace, the resort will be closed from August 15th thru November 15th. Please don't hesitate to contact us if you require additional information... More
      0
      Votes
      Cindy B
      21 July 2017|
      Answer Show all 2 answers
      Response from PR Manager P | Property representative |
      Dear Cindy and Joe, Thanks so much for your interest in Playacar Palace, you've stayed in the Honeymoon suite last year, that's a great option for couples with beautiful views to the ocean and big balconies, the resort... More
      0
      Votes
      Room Tips
      "If you pay for an ocean view ask for a room on the 4th or 5th floor."
      Read review
      "Note that not all rooms have balconies, even if they have ocean view."
      Read review
      "Make new friends; talk to someone at the bar or on the beach, play volleyball and the crazy games."
      Read review
      "Ocean View"
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