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Playacar Palace

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Traveller (458)
Dining (178)
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Overview
  • Excellent86%
  • Very good10%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Additional information
Offers from Playacar Palace
Offers & Announcements: Package Deal
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Rooms
1 Aug2 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (408)
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295
36
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2
2
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295
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10
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1 - 5 of 345 reviews
Reviewed 3 days ago via mobile

Josefina in the Lobby Bar was fantastic!!! Super friendly and amazing service! Also, Abigail in Customer Relations is over the top! She remembers us each time we return to this location and goes above and beyond to make our stay phenomenal! Guerimo and Gaby at...More

Thank Buffy W
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Buffy W, Thank you so much for your kind words toward the Playacar Palace Family, I completely agree with you, Josefina, Abigail, Geronimo, and Gaby are a true asset to our Resort, they really look after our guests needs thus they represent Playacar Palace...More

Reviewed 4 days ago via mobile

Josefina is a wonderful and polite waitress who recommended the Mexican Rush drink for us!! It was a very good recommendation and we enjoyed who her personality and service. I highly recommend the resort and this drink :)More

Thank marcush705
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear marcush705, We would like to thank you for making Playacar Palace your vacation destination and for also sharing your positive feedback including your recommendation. It is our pleasure to have hosted you on an amazing vacation. We are delighted to know that Josefina's excellent...More

Reviewed 5 days ago

April 2018 Returned from a glorious 8 days at Playacar Palace. We made a last minute decision to go and celebrate a 60th birthday, and let me tell you our Playacar family did not disappoint! Starting with a smooth check-in with Fernando, then onto our...More

Thank Angela C
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear Angela C, We at Playacar Palace are profoundly grateful to you for entrusting your celebration vacation to us. We thank you for your preference and are thrilled to know that we delivered at the expected Palace standard and in doing so, inspired such great...More

Reviewed 6 days ago

We have just spent 10 nights at Playacar Palace. We have stayed here at least 7 times in the past 10 years. I will say that Perla who works at the pool as a server remembers me and my friends and family every time we...More

1  Thank carolminnesota
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear carolminnesota, It was our pleasure hosting you during your 10 nights stay. We continue to work diligently towards maintaining the five-star quality according to the "Palace Life" and fitting to you our valued repetitive guests, thank you for your loyalty and your trust on...More

Reviewed 6 days ago

We stayed @ Playacar Palace June 2018. We stayed there last June and enjoyed it so much we had to return. Yes, the seaweed was a huge problem, but the staff did everything in their power to clean it up. Cannot fault the hotel or...More

Thank Jim T
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear Jim T, We are delighted that you have chosen Playacar Palace to be your vacation destination. Appreciation is extended for the time you have taken to post such a positive feedback on TripAdvisor of your recent vacation experience. We are elated that our Team...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$391 - US$829 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$391 - US$829 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (458)
Dining (86)
Pool & Beach (67)
Room & Suite (56)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (7)
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