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Playacar Palace

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Traveller (354)
Dining (164)
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Overview
  • Excellent86%
  • Very good10%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“luna lounge”(10 reviews)
“pool concierge”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Playacar Palace
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (270)
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Traveller rating
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1 - 5 of 235 reviews
Reviewed yesterday

I will write my review based on what I think it's the basic things I hope to find in an Hotel, so will try to make it very easy and simple to read. Location: right on the beach, 45 mins drive from Cancun International airport,...More

Thank Nuno V
Reviewed yesterday

We just finished 10 glorious days at Playacar Palace resort. The remodel looks great. Little details added that if you have not been here before you probably would not notice. Like the added hand rail down the middle of the stairs to the Cafe. We...More

Thank Kelli W
Reviewed 2 days ago

We took our first trip to Mexico and stayed at Playacar Palace with family. Our trip was amazing! The hotel is perfectly located, the rooms are great but the staff made the experience memorable. Dionicio was perfect. He greeted us every morning with his quiet,...More

Thank Ron R
Reviewed 3 days ago

I'll start by saying that the resort is still a nice resort to visit. Customer service, for the most part was good. Our issue was the beach lounging area for the VIP members. We prefer being on the beach instead of the pool. We have...More

1  Thank tcmiller89
Reviewed 3 days ago

We’ve been coming to Playacar Palace for a few years now and love the place. On our latest trip we came mainly to rest and recharge and that’s exactly what we did. We mainly like this resort because of its small size and amazing staff....More

Thank Dave S
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear Dave S, It is with great pride that we receive your kind comments and learn about your amazing experience at Playacar Palace. We are pleased to know you found our services and quality up to your expectations, and that also Olivia, Paola, and Deysi,...More

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Most Booked Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$384 - US$750 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$384 - US$750 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (354)
Dining (72)
Pool & Beach (55)
Room & Suite (46)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
Ask a question
Gene O
17 May 2018|
Answer
Response from PR Manager P | Property representative |
Dear Gene O, Concierge level rooms have guaranteed ocean view, located in the middle of the building through the third, fourth and fifth floor. I hope this information if helpful, I have sent you a private message... More
0
Votes
Gene O
10 May 2018|
Answer
Response from PR Manager P | Property representative |
Dear Gene O, Thanks for your interest in Playacar Palace, we will be happy to be honored with your preference for your next vacation, please note that the concierge level provides the following: Apple TV with WiFi... More
0
Votes
Room Tips
"Loved the ground floor as it was convenient to everything but be prepared for two beds and no king."
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"Almost all the rooms are ocean/pool view. All rooms have in room safe, drinks, beer, top shelf drinks."
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"Spacious and comfortable."
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"Ask for a high floor and balcony."
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