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Traveller (510)
Dining (178)
Storyboard
Overview
  • Excellent87%
  • Very good9%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
Additional information
Offers from Playacar Palace
Special Offer: Package Deal
Hotel deals
Offers from Playacar Palace
Special Offer: Package Deal
Hotel deals
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (535)
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440 results
Traveller rating
378
45
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2
4
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378
45
11
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4
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1 - 5 of 440 reviews
Reviewed today via mobile

Having just returned from a two week stay with my husband and 2 sons (17yrs and 13yrs) I may need to apologise for the rather large review but I believe it’s necessary! I had read lots of reviews before booking the hotel and they were...More

2  Thank Lawton186361
Reviewed 3 days ago via mobile

I would like to recognize a few employees from Playacar Palace Resort. To start off I want to recognize Margarita Alcudia Aguilar, she was very friendly and courteous towards others. Next I want to recognize Sandra, she had such great service at the pool by...More

1  Thank gvalle873
Reviewed 1 week ago via mobile

I stayed at the Playacar Palace for six nights/seven days and I did not want it to end. Went to visit friends and meet up with my daughter for her bachelorette party. So glad we chose Playacar Palace. Bachelorettes are once in a lifetime and...More

1  Thank Madonna B
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Madonna B, We would like to thank you for your awesome review as it's our biggest recognition. We are pleased to hear of the great celebration time you had and also how much you appreciate the attention of Perla and Fania. Thanks for your...More

Reviewed 1 week ago

Just spent 10 nights here. Brillant service from all the staff. Room was excellent very clean like all the public areas. This is our second visit here and is much nicer with the recent refurbishments. The Italian restaurant Bocelli was superb food and atmosphere every...More

1  Thank Larraine F
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Larraine F, Thank you for selecting our hotel for your vacation and for sharing the comments on this great experience with us. We are so happy to hear that you enjoyed The Palace Life with all the amenities, pools, restaurants and we are delighted...More

Reviewed 1 week ago

This is the place to go, no doubt. I just came back from this hotel after spending 7 days there with my family. This is was our second time spending our summer vacation in this hotel and we are ready to come back. For us...More

2  Thank mmarti2017
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear mmarti2017, We are thrilled to know that you had such an amazing experience from the moment of your arrival with amazing all-inclusive offerings, accommodations as well as being pampered with delicious menus and receiving the outstanding service from our valuable team members. Thank you...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$372 - US$862 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Playa del Carmen
#3 Great View Hotel in Playa del Carmen
#9 Family Resort Hotel in Playa del Carmen
#18 Charming Hotel in Playa del Carmen
#21 Bay View Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$372 - US$862 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Playa del Carmen
#3 Great View Hotel in Playa del Carmen
#9 Family Resort Hotel in Playa del Carmen
#18 Charming Hotel in Playa del Carmen
#21 Bay View Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (510)
Dining (86)
Pool & Beach (68)
Room & Suite (58)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (7)
Questions & Answers
Ask a question
Shhartley
17 August 2018|
Answer
Response from PR Manager P | Property representative |
Dear Shhartley, We would like to thank you for considering Playacar Palace for your easter vacation next year, we will be delighted to host you. Please note that this is a family oriented resort that has a... More
1
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Room Tips
"Try to stay on the second or third floor so that you don't depend on the elevators. Room 200 is awesome."
Read review
"Request an ocean view."
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"Upgrade to the walkout suites ... BEST UPGRADE EVER !"
Read review
"All the rooms see the beach"
Read review
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