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Playacar Palace

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4,047 Reviews from our TripAdvisor Community

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Showing 3,246: English reviews
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Luna Pier, Michigan
Reviewed yesterday NEW

I bought an all inclusive 7 day week at ant Palace resort included was air, transfers, room, food and drink. I never complain and have stayed all over the world at many 4 and 5 star resorts. The 1500 resort credits were not what we thought. They could not be used in many cases and there was a 16% fee...

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Thank Michael L
Reviewed yesterday NEWvia mobile

absolutely fantastic show - do not miss it - their voices made my evening!! This is our third visit to Playacar Palace, and we had never seen this show - so glad we did not miss it this year. Baraulio, Fania, and Tubalcain were great with the entertainment staff. We had dinner 3 nights in Terraza - Leonel and the...

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1Thank narxan
Philadelphia, Pennsylvania
Reviewed yesterday NEW

Great hotel! Wonderful service and super beds! Beautiful beach and crystal blue waters. Need to be able to use the credits for more options! Need to have more signage for visitors to know where to go for shopping, ferry, etc.

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Thank Pamela Ann V
Reviewed yesterday NEWvia mobile

It's a over the top fabulous resort hotel place and the staffs are magnificent. Highly recommended for families to stay and very clean resort ,beach it's wonderful 2 min. Walkable from the resort and food is phenomenal and great entertainment at night time

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Thank Richard G
Racine, Wisconsin
Reviewed yesterday NEW

The resort needs some updating which will be happening this year. Our room had a balcony but no roof over it if it rained. The pool was smaller and chairs filled up fast, so you had better get towels and put them down in the morning if you want to sit by the pool.

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Thank kimberlyannn2017
Ray, Michigan
Reviewed 2 days ago NEW

Stayed Feb 3 - Feb 10, 2017. We had just an all around great time and great vacation. The service could not get any better! The location is perfect! We would order coffee in our room every morning and sit on our balcony and watch the sun rise as the workers cleaned the beach. We received the coffee everyday within...

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2Thank Gary R
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Firstly, I would like to thank you for traveling such a far distance to be with us. We are extremely proud to have had the opportunity to provide you with this "perfect" holiday. I think that it is fair to say that we not only lived up to your expectations on luxury hotels but actually surpassed them as your wonderful...

Sherburn, Minnesota
Reviewed 3 days ago NEW

Beautiful place, great food and wonderful staff. We absolutely lacked for nothing while out at the beach thanks to Perla! Also, Miguel at the Italian restaurant, and bellhops Leo and Manuel were all so helpful and kind! They made our stay even better than we expected!

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Thank babskerik
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear babskerik, Thank you for such a wonderful review about your stay at Playacar Palace. We are delighted that you enjoyed your experience, thank you for your preference. We look forward to welcome you soon for another memorable vacation. Cordially, NL Public Relations.

Cody, Wyoming
Reviewed 3 days ago NEW

My husband and I just celebrated our 30th wedding anniversary at Playacar Palace as a guest of members. The staff is incredible and make you feel like family! Starting with our bellman Gaspar who hauled heavy bags, gave us a tour of the facility and went above and beyond to give us little extras for our room. Most of our...

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Thank Jeannak60
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Jeannak60, Thanks so much for your detailed review about your experience at Playacar Palace, we appreciate to be part of your special celebration. Thanks for your attention to details in the dedicated service of our staff, we're glad you enjoyed your 30th wedding anniversary. It's extremely important for us to follow up on your comments and remarks, we would...

Coventry, United Kingdom
Reviewed 3 days ago NEW

As usual Palace Resorts provide top quality food, service, facilities and entertainment. We find plenty to do plus lots of relaxation. The location is good for shopping and visiting Cozumel. The sea is calmer than at Cancun

Review collected in partnership with this hotel
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Thank Ann J
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Ann J, Thank you for your concise review about Playacar Palace. We are so happy you enjoyed your time with us , the location, beach and the service. Thanks so much for your preference, we would love to see you again very soon. Regards, NL Public Relations.

Houston, Texas
Reviewed 4 days ago NEW

Staff is over the top. Extremely pleasant, courteous and accommodating. Food and service is amazing. Feel like you are part of the family. Return year after year. Spent 4 weeks at a time the last couple years. We have been Palace Elite Diamond members for years and are extremely satisfied with our membership and highly recommend the program. The resort...

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Thank ronaldallenm
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear ronaldallenm, Thank you so much for taking the time to write a review about your stay at Playacar Palace, it's extremely gratifying for the entire staff to read reviews like yours, we are glad to learn that your experiences are always positive and that in fact our staff is willing to help you in everything you need and to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €452 - €747 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Cheap Tickets and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
400 questions
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Questions? Get answers from Playacar Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony otherwise you may not get one. Avoid the lobby area and Senior Frogs for a quieter room!”
 of 5 bubbles Jeannak60, 20 Feb 2017 | Read review
“Try to stay near the pools with an Ocean View”
 of 5 bubbles precista46, 17 Feb 2017 | Read review
“Oceanview, 4th floor; or, oceanfront, if membership allows.”
 of 5 bubbles romell858, 17 Feb 2017 | Read review
“Corner suites are large and have big balconies. Ocean views are beautiful.”
 of 5 bubbles , 16 Feb 2017 | Read review
“There isn't a bad room in the resort, however a balcony with seating is a nice upgrade.”
  • Evening photo from balcony.
  • Afternoon photo from balcony.
 of 5 bubbles RobH559, 15 Feb 2017 | Read review
5 of 5