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23/8/2017 24/8/2017
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    Iberostar Quetzal Playacar

    Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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    23/8/2017 24/8/2017
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    Traveller (5663)
    Pool & Beach (1440)
    Room & Suite (802)
    Iberostar Tucan Hotel
    6,510 reviews
    #43 of 209 hotels in Playa del Carmen
     
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    12,572 reviews
    #61 of 209 hotels in Playa del Carmen
     
    Iberostar Paraiso Beach
    5,023 reviews
    #6 of 11 hotels in Playa Paraiso
     
    Sunset Fishermen Spa & Resort
    1,007 reviews
    #85 of 209 hotels in Playa del Carmen
     
    Overview
    • Excellent61%
    • Very good29%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Iberostar Tucan Hotel
    6,510 reviews
    #43 of 209 hotels in Playa del Carmen
     
    Sandos Playacar Beach Resort
    12,572 reviews
    #61 of 209 hotels in Playa del Carmen
     
    Iberostar Paraiso Beach
    5,023 reviews
    #6 of 11 hotels in Playa Paraiso
     
    Sunset Fishermen Spa & Resort
    1,007 reviews
    #85 of 209 hotels in Playa del Carmen
     
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    Rooms
    23 Aug24 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (4,713)
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    There are newer reviews for Iberostar Quetzal Playacar
    See the most recent reviews

    21 - 25 of 2,661 reviews

    Reviewed 2 weeks ago

    I and my family have recently returned from our holiday in Mexico where we stayed at the Iberostar Quetzal. This is a fantastic hotel and well worth staying in. The rooms are all situated in small blocks nestling in the jungle and the grounds are...More

    3  Thank Michael G
    Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 2 weeks ago

    Dear guest, We are thankful for your recent stay at IBEROSTAR Tucan & Quetzal. It pleases us to read your kind words mentioning how wonderful your vacation went in our facilities. We are truly happy that you enjoyed all of it, from our natural surroundings...More

    Reviewed 2 weeks ago via mobile

    I am doing a review on the resort not only for the stay but also because we had our wedding here. I will do the wedding separate. My reviews are pretty long but full of description. Check in: fairly simple, no one is around badgering...More

    3  Thank ChicagoSpaniard
    Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 2 weeks ago

    Dear guest, We would like to thank you for taking the time to share your recent experience at IBEROSTAR Tucan & Quetzal. We are grateful we had the opportunity to celebrate such a special occasion at our facilities, and that all our attentions, services and...More

    Reviewed 2 weeks ago

    This hotel is very beautiful and very luxurious! However I feel as if the customer service was lacking in some major areas. On the day of our arrival we were greeted and sent to the check in desk while the bellhop took our luggage. We...More

    Review collected in partnership with Iberostar
    3  Thank jesstavie
    Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 2 weeks ago

    Dear guest, Firstly, we would like to thank you for your stay at IBEROSTAR Tucan & Quetzal. We appreciate your kind words about our lovely facilities and we are happy to know you found them pleasant. Please accept our sincere apologies for the inconvenience you...More

    Reviewed 2 weeks ago

    We had an amazing vacation. We regularly go to the Cozumel Iberostar but the water isn’t near as lovely as at the Quetzal. We prefer Cozumel overall to Playa, but miss having that that turquoise blue water. So we decided to try the Quetzal again....More

    2  Thank judbean
    Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 2 weeks ago

    Dear guest, We would like to express our gratitude for your preference and for recently returning to IBEROSTAR Tucan & Quetzal. It is great to know that you found our facilities and services charming and pleasant, and that our amazing partner Rosy was a big...More

    Reviewed 3 weeks ago

    This was our second trip to Playa Del Carmen. Last time we stayed at Sandos Playacar next door to Iberostar Quetzal. This resort by far exceeded our expectations. I'll break it down: Staff- All of the staff in the entire resort were very friendly, helpful,...More

    4  Thank LindaLouConroe_Tx
    Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

    Dear guest, Thank you for the opportunity to host you at IBEROSTAR Tucan & Quetzal on your recent trip to the Riviera Maya. It pleases us to read your kind review expressing your exceeded expectations regarding our attentive staff, comfortable facilities, tasty food offer and...More

    Iberostar Tucan Hotel
    6,510 reviews
    #43 of 209 hotels in Playa del Carmen
     
    Sandos Playacar Beach Resort
    12,572 reviews
    #61 of 209 hotels in Playa del Carmen
     
    Iberostar Paraiso Beach
    5,023 reviews
    #6 of 11 hotels in Playa Paraiso
     
    Sunset Fishermen Spa & Resort
    1,007 reviews
    #85 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersGold level
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Spa
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Bar/Lounge
    • Tennis Court
    Details
    • Price range
    • US$175 - US$910 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Green Hotel in Playa del Carmen
    • #24 Top resorts Hotel in Playa del Carmen
    • #30 Family Hotel in Playa del Carmen
    • #31 Romantic Hotel in Playa del Carmen
    • #33 Spa Hotel in Playa del Carmen
    • #34 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 350
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, VISIT US, INC. , Hotels.com, Orbitz, Travelocity, Cancelon, Cheap Tickets, TravelUp, TripOnline SA, Hotwire, getaroom.com, Evoline ltd and HotelQuickly so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Quetzal Playacar Hotel Playa Del Carmen ,
    • Iberostar Hotel Quetzal Playacar ,
    • Iberostar Quetzal Playa Del Carmen ,
    • Iberostar Quetzal Playacar Riviera Maya, Mexico - Playa Del Carmen
    Add Photo Photos
    Traveller (5663)
    Pool & Beach (1440)
    Room & Suite (802)
    Dining (554)
    Hotel & Grounds (3163)
    Family and Play Areas (111)
    Bathroom (33)
    Business Centre & Event Rooms (19)
    Nearby
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    Iberostar Tucan Hotel
    6,510 reviews
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    trs333
    24 July 2017|
    AnswerShow all 2 answers
    Response from trs333 |
    thank you Lesley. My map shows building 10 on the Tucan side. We will be staying on the Quetzal side.
    0
    Votes
    Room Tips
    "Near pool is best. Don't have to walk to far in wet suits!"
    Read review
    "Have a room on the top floor if you want a good view if the monkeys."
    Read review
    "The 3rd floor (that's the top ) have a better view, but the ground floor is best if you have problems..."
    Read review
    "Get the junior suite ocean front. You'll have beach and pool access from your balcony."
    Read review
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