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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,437 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Quetzal Playacar
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Showing 2,542: English reviews
Washington, DC
Reviewed 15 March 2012

Over the years we have visited this and other Iberostar resorts a couple of times; as well as a few other all inclusive resorts; so we have sufficient information to draw some comparisons and conclusions. As time goes by - the staff turns over, the menu changes somewhat, the amenities get tweaked, but one thing remains constant - the value...

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2Thank kisaDC
Montreal, Canada
Reviewed 10 March 2012

February 24, 2012 HELLO IBEROSTAR TUCAN QUETZAL, I am writing to let you know i was at your hotel from January 31, 2012 to February 14,2012,I had the greatest vacations of my life, and it was not my first time in Riviera Maya, but this hotel is the best . First thing that i want to talk about is, the...

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5Thank gougounes
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar, responded to this review

Dear Guest, Thank you for sharing your kind comments about The Iberostar Tucan. Our team is constantly working to provide the best possible experience to our guests. Please be assured that I will will especially compliment Yoel for his effort. Thank you very much for mentioning our staff attentiveness and friendliness which is one of the principles of Iberostar. We...

Portland, Oregon
Reviewed 9 March 2012

This was only our second stay in all-inclusive (if you don't count cruises). The grounds are amazing with jungle in the middle, a waterfall right next to the main buffet, flamingoes, peacocks (pavo royal), iguanas, turtle, Tucan, parrots. We saw wild monkeys twice during our 5 day stay and a coatimundi. It was like having a zoo right in the...

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3Thank tulip503
IberostarMexico, Quality manager, Iberostar Mexico. at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you very much for choosing Iberostar Quetzal for your holidays in Mexico. We appreciate that you took the time to give us a feedback about our hotel and the services. Thank you for mentioning some of our main strengths our location – our welcoming and affectionate staff. We turn our attention to our employees to make every...

england
Reviewed 9 March 2012

Stayed at this hotel 26.02.12-04.03.12. This hotel is amazing in so many ways. The grounds are beautiful and its lovely to see all the animals in the mini jungle, you can clearly see the animals are well cared for. The staff here can not do enough for you, they are so polite and friendly and they work very hard to...

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1Thank jammycow
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar, responded to this review

Dear Guest, We are very happy to read that you had a pleasant stay at Iberostar Quetzal in Mexico. Our team does our best to provide the comforts of home to all our guests. Thank you for pointing out the great location and more importantly the hotel setting and sorroundings and most importantly - the staff. I am delighted to...

Ottawa, Canada
Reviewed 8 March 2012

Took my son to the Iberostar Tucan Quetzal for Reading Week. It was his first trip to Mexico and he said it was his best trip ever. I had booked the Tucan side but ended up on the Quetzal side. Sunwing's useless at answering requests and their webside hadn't allowed me to select a room with two beds. So I...

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5Thank mcneilj
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar, responded to this review

Dear guest, We thank you very much for your wonderful and detailed review posted both for Iberostar Tucan and Iberostar Quetzal. We just look forward to your return visit to our hotel! Warmest regards, Quality manager - Iberostar Mexico

Canada
Reviewed 8 March 2012

What can I say that hasn't been said already! I agree with all of the wonderful comments about the resort, location and staff. We were there for 1 week, and it was not long enough! I was very comfortable, at ease, safe.... Hotel: The resort is beautiful. The rooms are in 3 story buildings that run along either side of...

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8Thank prairiechick
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar, responded to this review

Dear Guest, On behalf the Management and all the staff of the IBEROSTAR Quetzal I would like to send you my warmest appreciations for choosing to be guests here. We are glad to know that you enjoy your stay. I will give all your nice and generous comments to all our staff, the best reward that we could have for...

Nanaimo, Canada
Reviewed 7 March 2012

I cannot say enough about our great experience here. We stayed here back in November, but just realized that I forgot to write a review. This resort is beautiful, well kept, well laid out, with lots to do. The beach was the quietest along the strip, it was beautiful, the food was great, the service even better. There was not...

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8Thank Derek S
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar, responded to this review

Dear guest, It is a pleasure!. We are committed to exceed our guests expectations. We love what we do and we will keep working hard to improve every guest experience. We appreciate that you took the time not only to write but also to recommend our property. One of the best satisfaction is to read that the most notable asset...

Long Island,New York
Reviewed 7 March 2012

All of the raves about the grounds and pool are accurate. The resort itself is beautiful and clean and the staff very helpful and friendly. However, be advised that this is not a resort for non smokers. The week my husband and I were here it seemed like the entire resort smoked cigarettes everywhere. At the buffets there are non...

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3Thank lsb312
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar, responded to this review

Dear Guest, I am very happy to note that you enjoyed your stay among us. Please be assured that I have shared your feedback with the rest of the team who were very proud to hear your compliments. Furthermore, we all took your suggestions as a learning tool and will keep working to always improve our services and exceed our...

Massachusetts
Reviewed 7 March 2012

Iberostar Tucan/Quetzel 1999 CANCUN AIRPORT FYI, coming from the US with underage kids, you will be required to present a notarized letter of authorization upon US departure for all children NOT traveling with both parents, or the child will not be able to board. This means if you are a divorced parent with custody, your ex will have to supply...

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5Thank Sandit500
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar, responded to this review

Dear Guest, First of all we would like to thank you for taking the time to write your opinion about Iberostar Quetzal. We are delighted to hear such positive and detailed comments and to know that you enjoyed your holidays among . Thank you very much for mentioning our staff attentiveness and friendliness which is one of the principles of...

vancouver
Reviewed 6 March 2012

I do not even know where to start! This hotel from top to bottom was amazing! From before we left we had a great start. I had emailed Eudys at guest services and asked if we could pre-book one of our ala cartes as my youngest son was really wanting to go so wanted to make sure we got reservations...

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11Thank kij80
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar, responded to this review

Dear Guest, Thank you very much for sharing such a good comment about your holiday with us here in Iberostar Quetzal. Your enthusiasm in describing the high level of our services is a good input to keep motivating our team. I will be sure to pass your compliments along to the team who will be very pleased to hear your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €176 - €443 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#15 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront view is extremely worth the extra. 2nd floor building 22!”
 of 5 bubbles hfxtravelers, 17 Mar 2017 | Read review
“Facing inward have the better view since the other side look out on to the resort next door. Superior rooms are closer to the beach.”
  • Our room
  • Our room
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  • In front of our balcony one morning
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 of 5 bubbles chelsea_en, 16 Mar 2017 | Read review
“Ask for ground floor, not 1st, if you want to be on the bottom floor”
 of 5 bubbles ksu-ny, 14 Mar 2017 | Read review
“Some rooms have been updated to a more modern look. Some are still a late 90's modern kinda look. Still nice. Super clean. Honestly. Don't stay in your hotel room when your there on vacation. Enjoy the sun, beach, pool be outside! ”
 of 5 bubbles Reeeno403, 14 Mar 2017 | Read review
“I would recommend buildings 22-20, they are further away from the entertainment stage so quieter at night”
 of 5 bubbles chelseab2014, 13 Mar 2017 | Read review
5 of 5