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5/2/2018 6/2/2018
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    Iberostar Quetzal Playacar

    Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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    5/2/2018 6/2/2018
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    Traveller (5998)
    Pool & Beach (1518)
    Room & Suite (827)
    Overview
    • Excellent61%
    • Very good29%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (320 reviews)
    “howler monkeys” (106 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    5 Feb6 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (5,043)
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    1,591 - 1,595 of 2,793 reviews

    Reviewed 5 March 2013

    My wife and i vacationed at the Quezetal from25Feb to 4March. This is a very nice resort. Ther grounds are very well kept and the monkeys, big and little birds and other fauna give the resort its own identity. Service in all areas was excellent....More

    4  Thank engineer48
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 13 March 2013

    Dear guest, First at all, we want to thank you for having chosen Iberostar Tucan & Quetzal for your vacations and for taking the time to write some comments about your stay among us. We would like to express our gratitude for the positive evaluation...More

    Reviewed 5 March 2013

    We - family of 3 generations - recently spent a week in IB Quetzal. This was our second trip to this resort, and honestly, I was worried that our good impression of this place got inflated over the years. Everything was great again! Starting from...More

    4  Thank firstcome
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 12 March 2013

    Dear Guest, On behalf of Iberostar Tucan & Quetzal, we would like to thank you for visiting our resort during your recent vacation here. Your experience and the information you are providing may help others choose Iberostar Tucan & Quetzal for their next vacation in...More

    Reviewed 5 March 2013

    We returned from one week at this resort, it was our 2nd time, same time of year, minor troubles with the room but when we told the front desk it was handled fairly quickly,the rooms do need to be freshened up a bit as its...More

    2  Thank TandGShaver
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 13 March 2013

    Dear Guest, Thank you for taking the time to write a review about your experience at Iberostar Tucan & Quetzal and for choosing our hotel for your vacations. We appreciate your motivating comments about our friendly staff members and our gastronomy. At Iberostar we are...More

    Reviewed 4 March 2013

    My biggest complaint is resort is too big and no wifi except in lobby where the 1 bar is. Tried to get signal everywhere but no luck. We were right on ocean and took almost 10 minutes to get to the lobby. Food was ok...More

    3  Thank Shelly B
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 11 March 2013

    Dear Guest, On behalf of our Hotel Management, we would like to thank you for choosing our Hotel Iberostar Tucan & Quetzal to spend your holidays. We regret to learn about the issues presented in your review. Nevertheless, we appreciate the time you have taken...More

    Reviewed 4 March 2013

    We came here for the 1st time with my wife & 2 daughters ages 7 & 8. My buddy also came along with his wife & 2 kids ages 13 & 17. We have been going to Iberostar Bavaro, Punta Cana, D.R. for 9 yrs...More

    2  Thank PositivePest
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 12 March 2013

    Dear Guest, We would like to take this opportunity to thank you for writing your review regarding your recent stay at our hotel Iberostar Tucan & Quetzal. After carefully reading your review, we would like to express our appreciations for the positives comments on our...More

    About
    Awards & Recognition
    GreenLeadersGold level
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Spa
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Bar/Lounge
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$194 - US$567 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Green Hotel in Playa del Carmen
    • #21 Family Hotel in Playa del Carmen
    • #24 Top resorts Hotel in Playa del Carmen
    • #31 Romantic Hotel in Playa del Carmen
    • #32 Spa Hotel in Playa del Carmen
    • #35 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 350
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Priceline, Cancelon, Evoline ltd and TripOnline SA so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Quetzal Playacar Hotel Playa Del Carmen ,
    • Iberostar Hotel Quetzal Playacar ,
    • Iberostar Quetzal Playa Del Carmen ,
    • Iberostar Quetzal Playacar Riviera Maya, Mexico - Playa Del Carmen
    Add Photo Photos
    Traveller (5998)
    Pool & Beach (1518)
    Room & Suite (827)
    Dining (576)
    Hotel & Grounds (3368)
    Family and Play Areas (113)
    Bathroom (33)
    Business Centre & Event Rooms (20)
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    Ask a question
    Questions & Answers
    Jodi G
    23 January 2018|
    Answer
    Response from Nicolelo | Reviewed this property |
    I can't speak to Thanksgiving. We were there in January. I did not see any bikes available anywhere. Taxis were very easy to come by.
    1
    Vote
    Mary F
    16 January 2018|
    Answer
    Response from Adamscott | Reviewed this property |
    Sorry, can’t help with that. I’m not familiar with the program.
    -1
    Votes
    GMBOUDR
    13 January 2018|
    AnswerShow all 3 answers
    Response from Nicolelo | Reviewed this property |
    We were in #21, that was the closet to the beach behind the beachfront building. I loved the location. Make sure your room is facing the pool or towards the interior of the resort. We had two rooms in #21 building. One room... More
    1
    Vote
    Room Tips
    "Buildings 20-23 are close to the beach and pool Building 26 is really close to the theatre and nightly..."
    Read review
    "Buildings 20 and 21 are closest to the beach. Remember the nightly shows are close to buildings 26-29 and..."
    Read review
    "We stayed on the second floor and it was quieter then the ground level"
    Read review
    "Some people prefer rooms near the jungle for the Howler Monkeys, I was happy being in the other direction..."
    Read review
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