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Iberostar Quetzal Playacar

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Traveller (6508)
Pool & Beach (1572)
Room & Suite (886)
Overview
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,433)
There are newer reviews for Iberostar Quetzal Playacar
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2,931 results
Traveller rating
1,682
891
231
84
43
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1,682
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231
84
43
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All reviews star friends howler monkeys specialty restaurants jungle atmosphere japanese restaurant swim up bar thomas cook sports pool dressel divers other resorts towel hut jungle feel ate at the japanese main buffet tenderloin main pool magic show
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11 - 15 of 2,931 reviews
Reviewed 2 weeks ago via mobile

Restaurant staff work extremely hard. Pool bar not so good often one person serving and cocktails very popular which take time to make. There is waitress service at pool and beach but inconsistent. Food excellent wide variety. Pool area was crowded on our visit and...More

2  Thank Lorraine B
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 2 weeks ago

Dear guest, Firstly, we would like to thank you for having chosen Iberostar Tucan & Quetzal and for sharing your experience with us. It pleases us to read that you found our food offer and staff attentions to be more than satisfactory and we are...More

Reviewed 2 weeks ago

After our 4th stay in 2017, I wasn't sure we would return, but we decided to give it another try. We stayed for 2 weeks with our 3 kids in June, 2018. We even brought along friends and family members. Quite a bit of improvements...More

1  Thank roostergirl
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 2 weeks ago

Dear guest, We are grateful for having welcomed you again at our hotel and we would like to thank you for your preference. It is pleasing to read that our improvements have exceeded your expectations, we will certainly share your valuable comments with our Management....More

Reviewed 3 weeks ago via mobile

Stayed here on a family holiday and was impressed with the facilities and staff as soon as we arrived. We were greeted by a friendly, attentive service with a fast check in and no queueing time. The hotel has a lot to offer, food, entertainment,...More

Thank maxbegley
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 2 weeks ago

Dear guest, Thank you for taking the time to write a detailed review about your stay with us. We really appreciate your kind words regarding our hard working staff as it is our main goal to provide our guests with the best service. It pleases...More

Reviewed 3 weeks ago

we stayed for 2 weeks and had a lovely time. the rooms were spacious with big beds and a good shower. the food in all restaurants was good, all the staff work so hard and were really friendly. the pool was huge with plenty of...More

1  Thank Emma M
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, Thank you for the opportunity to host you at Iberostar Tucan & Quetzal. We could not be happier to read how much you enjoyed your stay and that you found all our services and attentions pleasant and accommodating in every aspect. We appreciate...More

Reviewed 4 weeks ago via mobile

Hi This place is truly amazing,Iberostar and their wonderful staff do everything possible to give their quests the best possible holiday experience but they need to make one change.... Guests take food and glasses onto the beach, they leave plates full of food, sharp knives...More

7  Thank Paul R
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 4 weeks ago

Dear guest, Firstly, we would like to express our gratitude for having chosen Iberostar Tucan & Quetzal for your Caribbean holiday. We would like to inform you that your review has been gladly forwarded to our Management and head departments for their attention. Your opinion...More

View more reviews
About
Description
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Spa
Free Internet
Bar/Lounge
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Onsen
,
Family
,
Top resorts Hotels
,
Romantic
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Onsen
,
Family
,
Top resorts Hotels
,
Romantic
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
350
Price range
US$156 - US$668 (Based on Average Rates for a Standard Room)
Also Known As
Iberostar Quetzal Playacar Hotel Playa Del Carmen
,
Iberostar Hotel Quetzal Playacar
,
Iberostar Quetzal Playa Del Carmen
,
Iberostar Quetzal Playacar Riviera Maya, Mexico - Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Onsen
,
Family
,
Top resorts Hotels
,
Romantic
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
350
Price range
US$156 - US$668 (Based on Average Rates for a Standard Room)
Also Known As
Iberostar Quetzal Playacar Hotel Playa Del Carmen
,
Iberostar Hotel Quetzal Playacar
,
Iberostar Quetzal Playa Del Carmen
,
Iberostar Quetzal Playacar Riviera Maya, Mexico - Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveller (6,508)
Pool & Beach (1,572)
Room & Suite (886)
Dining (603)
Family and Play Areas (123)
Amenities (54)
Business Centre & Event Rooms (21)
Nearby
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Questions & Answers
Ask a question
Terence C
14 October 2018|
AnswerShow all 2 answers
Response from travelobsessedOttawa | Reviewed this property |
The buildings do not have lifts or elevators. There are only stairs.
0
Votes
Terence C
13 October 2018|
Answer
Response from Natalia M |
este es mi tercer viaje a playa del carmen, en esta oportunidad no hice excursiones, en el hotel te ofrecen esxcusiones y en el centro hay varios puestos donde también se pueden contratar, tal vez te conviene antes ir y... More
0
Votes
Google Translation
Room Tips
"Get the downstairs room leading to the beach."
familyman87
2 weeks ago
Read review
"Buildings 21-26, try and go for a Superior Room, worth the upgrade"
VadeR91
10 Sep 2018
Read review
"Room with Ocean view were are quieter."
taniac292018
9 Sep 2018
Read review
"near the beach is best"
cool12day
9 Sep 2018
Read review
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