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Iberostar Quetzal Playacar

4,969 reviews
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Traveller (5883)
Pool & Beach (1500)
Room & Suite (822)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(319 reviews)
“howler monkeys”(106 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Reviews (4,969)Write a Review
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1,574
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All reviewsstar friendshowler monkeysspecialty restaurantsjungle atmospherejapanese restaurantswim up barthomas cookbeds are hardsports pooldressel diversother resortsate at the japanesegated communitymain buffettenderloinmagic showmain pool
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11 - 15 of 2,758 reviews
Reviewed 3 weeks ago

I came here in November 16 and have returned in November 2017. This year was even better as they have sorted the problem with sunbeds and trying to get one now is much easier. This place is truly amazing, we met people from last year...More

Thank Mike H
Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 2 weeks ago

Dear guest, We are grateful for your recent return to IBEROSTAR Tucan & Quetzal. It is great to read that once again you have had a wonderful time at our resort in every aspect. We truly appreciate all your kind comments and mentions. We will...More

Reviewed 3 weeks ago

I wrote the draft for this review while sitting in the beautiful marble lobby yesterday (Nov 21) while waiting for my transportation to the airport to fly home. I normally wait to write my reviews until I get home but I just didn't feel like...More

Thank Travelfan_K
Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, We are thankful for the opportunity to have hosted you at IBEROSTAR Tucan & Quetzal. Thank you for taking the time to write this review and for detailing the wonderful experience you had at our resort. It is of great honor and motivation...More

Reviewed 3 weeks ago

We returned to the Iberostar Quetzal for yes...our 13th visit. Some people may think the number 13 is unlucky, but not for us. It was once again an amazing stay at the Iberostar Quetzal property. Our check in went so smooth. We were greeted with...More

1  Thank WSCo1234
Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, On behalf of our Management, we would like to express our gratitude for your preference towards IBEROSTAR Tucan & Quetzal all over the years. It has been an honor to welcome you every time and to hear that our charming nature, lovely surroundings...More

Reviewed 3 weeks ago

Iberostar Tucan and Iberostar Quetzal are two hotels that are connected and share many common areas. Excellent organized, this resort is good for all ages. Beautiful pool, ocean, beach, receptions. Nice vegetation and animals. Great food and service. Impressed about the service at restaurant buffet...More

1  Thank George B
Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, Thank you for allowing us to host you on your first visit to the Rivera Maya. It gives us great pleasure to read that your experience at our facilities was a memorable one on all aspects. We appreciate your kind comments and we...More

Reviewed 3 weeks ago

Went here with a group of friends. Overall, the resort was decent and the pool was nice. The food was pretty brutal, one of the people in our group described it as prison food and another said it tasted like our food was dredged out...More

1  Thank MattD1125
Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, Thank you for sharing your comments about your recent stay at IBEROSTAR Tucan & Quetzal. We are sorry to read your impression regarding the culinary experience at our hotel. Our Chefs are always working to create new dishes in order to please all...More

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Traveller (5883)
Pool & Beach (1500)
Room & Suite (822)
Dining (571)
Hotel & Grounds (3282)
Family and Play Areas (113)
Bathroom (33)
Business Centre & Event Rooms (19)
About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Spa
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$210 - US$607 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$210 - US$607 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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