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Iberostar Quetzal Playacar

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Traveller (6345)
Pool & Beach (1560)
Room & Suite (873)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(328 reviews)
“howler monkeys”(111 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,279)
There are newer reviews for Iberostar Quetzal Playacar
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2,878 results
Traveller rating
1,646
877
230
84
41
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1,646
877
230
84
41
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All reviewsstar friendshowler monkeysspecialty restaurantsjungle atmosphereswim up barjapanese restaurantthomas cooksports pooldressel diversother resortstowel hutjungle feelate at the japanesetenderloinmain buffetgated communitymagic show
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11 - 15 of 2,878 reviews
Reviewed 3 weeks ago via mobile

So, I will start with saying I have stayed at another Iberostar property (Grand Paraiso) about 10 years ago and remember it was over the top, not sure why I didn’t assume this one would be, too! WOW! This brand sure does know how to...More

7  Thank BlackeyedSusan74
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, We would like to thank you for your preference and for the opportunity to have welcomed you at Iberostar Tucan & Quetzal. It is truly of great pleasure to know that your expectations were exceeded and we greatly appreciate the time you have...More

Reviewed 3 weeks ago via mobile

I have never encountered more impolite people when calling a hotel. I have tried to call my mother-in-law, and the person on the phone said he could not connect me and hung up on me. When i called again he hung up once more. When...More

4  Thank Uli71
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, We are grateful you are soon spending your forthcoming vacation at Iberostar Tucan & Quetzal. Please receive our sincere apologies for the inconveniences previous to your stay. Your comments have been shared and reviewed to look for improvement on external phone protocols between...More

Reviewed 4 weeks ago

Just got back from this resort. Been to Mexico 2 times before ( once Grand Riviera Princess and once Barceló Maya) and this is the smaller resort of the 3. The rooms and grounds are very nice and clean. The jungle and the animals were...More

8  Thank Mickster4
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, Thank you for having recently stayed at Iberostar Tucan & Quetzal. It pleases us to read that you enjoyed a wonderful vacation and that you found our facilities to be comfortable, the grounds charming and the service provided by our staff, attentive. Your...More

Reviewed 4 weeks ago via mobile

Stayed at Iberostar Quetzal for 7 nights. The positives: The beach was huge and we never had an issue getting a shaded seat. The pool was wonderful - I rarely use the pool when going to an all inclusive but this one was massive. And...More

4  Thank Lisa L
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, First and foremost, we would like to thank you for choosing Iberostar Tucan & Quetzal on your recent trip to the Mexican Caribbean. We are glad to read the positive aspects of your stay from the charming environment to the fun entertainment. On...More

Reviewed 4 weeks ago via mobile

Hotel has a great beech/pool area although there is a big seaweed problem there at the moment that spoils the sea and makes swimming uninviting Food is excellent in all the a lla carte's and the buffets Nightly entertainment is poor for adults probably good...More

3  Thank Mark A
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, Thank you for choosing Iberostar Tucan & Quetzal to spend your recent vacation. It is great to hear that you had a pleasant experience and enjoyed our tasty food options, beautiful facilities, nature, wildlife and staff service. Thank you for sharing your comments...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Spa
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$191 - US$456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#25 Top resorts Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$191 - US$456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#25 Top resorts Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (6345)
Pool & Beach (1560)
Room & Suite (873)
Dining (585)
Family and Play Areas (122)
Amenities (54)
Business Centre & Event Rooms (21)
Questions & Answers
Ask a question
jennich32j
21 July 2018|
Answer
Response from rericksen | Reviewed this property |
When you get there you can sign up at the members center. It’s not cheap. If you go let them try and talk you into it. You’ll get a better deal than just being eager to sign.
0
Votes
Room Tips
"Rooms by the lobby are quieter"
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"The buffet restaurants are in the middle of the complex and the pool/beach further down. Ask to stay between..."
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"Rooms closer to the beach are quieter in the evening. Rooms by lobby closer to main buffets and theater."
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"Bldg 27 is close to lobby, farther from beach but good animal viewing location"
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