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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,437 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Quetzal Playacar
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Showing 2,542: English reviews
Calgary, United Kingdom
Reviewed 1 week ago

We were here with friends and family for our wedding, our wedding went pretty smooth with only a minor hiccup which was mostly due to confusion from the photographer. He was also good to work with despite the mentioned hiccup. Everyone loved their stay at this resort. Staff are incredibly friendly and nice. The nightly entertainment at the resort is...

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1Thank Reeeno403
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal to celebrate such a special occasion with family and friends. It gives us great pleasure to hear that everyone greatly enjoyed their stay and the attentive service from ours staff, as well as our fun activities and lovely grounds. We look forward to the opportunity of...

Calgary, Canada
Reviewed 1 week ago

I'm not sure I can even put into words how blown away we are with our stay at the Iberostar Quetzal and how beautiful our wedding there was. I didn't have huge expectations as I assumed a wedding in Mexico would be mediocre at best. I was so wrong. To start, the resort was beautiful from the lobby, the jungle...

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2Thank Chelsea B
London, Canada
Reviewed 1 week ago

This was my 9 th time to mexico,4 th. time at a different Iberostar property in the Caribbean, just returned Sunday March 13.This was the usual Iberostar property so you always know what you get...Friendly staff, decent food, clean room and great landscaping. Queztal is joined together with Iberostar Tucan resort with a pool / jungle area in the middle....

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1Thank N0tan
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful for your preference and for your recent stay at IBEROSTAR Tucan & Quetzal. It is great to hear that our friendly staff, tasty food, nice facilities and lovely natural surroundings met your expectations. Please know that our wildlife runs freely thought our facilities and our guests can ask for our onsite biologist who will be...

Reviewed 1 week ago

I can still remember just how mindblown I was when I stepped into the lobby. It's absolutely huge, and more than just spacious. It's also modern and completely up to date. I didn't expect the resort to look the way it did - it's a huge property, and you have to walk through a nature area to get to the...

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1Thank Mariam A
Montreal, Canada
Reviewed 1 week ago

We just got back from a one week vacation (March 2017) to Iberostar Quetzal. We read the reviews and were a bit worried by some of the negative reviews. We were 2 adults and 2 kids (16 and 14). - Room (we had the superior room). The room was actually better than the photos on their web site. It was...

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1Thank rmarma62
Cobourg, Canada
Reviewed 1 week ago

Just to start off, this was trip number 41 to the south over the last 30 years, so I'd say I have a good idea on rating a resort. I'd give this resort a 4 to 4.5 star rating. The only reason it doesn't get a 5 is the rooms are dated, not bad, very clean, just some minor details,...

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3Thank Joe H
Reviewed 2 weeks ago

We have stayed at this resort 5 times. The location is excellent and the wifi worked everywhere. The all a carte restaurants were fantastic. If you are looking for live band with dancing then you'd need to go into town.

Review collected in partnership with Iberostar
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Thank Winnipe
Lancaster, United Kingdom
Reviewed 2 weeks ago

We have just returned from a weeks hotel here and I just have to say it was amazing, firstly our room was gorgeous, spacious, we had a hairdryer, iron and ironing board, toiletries replenished daily , the maid came every day, Food was delicious and loads tto choose from, and the drinks were definetely not watered down, the hotel was...

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2Thank christinefeeney
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for having chosen IBEROSTAR Tucan & Quetzal. It is wonderful to hear that you enjoyed everything about your stay. We appreciate your kind recognition to all our staff and your attentive remarks on our lovely rooms and delicious food. We will be looking forward for your soon return! Best regards, Quality Manager...

Reviewed 2 weeks ago via mobile

Both thumps up! Maybe the best hotel in Playa del Carmen. Lovely beach resort with outstanding service. It's definitely worth a trip. The hole place is a blast, really nice hotel, awesome landscape and very nice people. If you plan a trip to Mexico, you'll have a good time if you book in in this hotel.

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Thank bmakurat
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. It is wonderful to read that you enjoyed every aspect of your vacation at our lovely facilities surrounded by our amazing grounds and the friendliness of our staff. We will be pleased to host you again on your next visit to Playa del Carmen. Sincerely, Quality Manager IBEROSTAR...

Evora, Portugal
Reviewed 2 weeks ago

Very good hotel with a spectacular environment. The rooms and the buffet restaurants are very nice. Don´t recomend the other restaurants...I love the beach and the pool area. Definitely a very nice place to go with kids!

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Thank Helena501
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for spending your recent vacations at IBEEROSTAR Tucan & Quetzal. It makes us happy to know you enjoyed a fantastic time with us. We appreciate your kind compliments about our lovely grounds, pleasant pool and beach area and accommodating facilities. It would be a pleasure to welcome you back soon. Best regards, Quality...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €176 - €443 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#15 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront view is extremely worth the extra. 2nd floor building 22!”
 of 5 bubbles hfxtravelers, 17 Mar 2017 | Read review
“Facing inward have the better view since the other side look out on to the resort next door. Superior rooms are closer to the beach.”
  • Our room
  • Our room
  • Our room
  • The bathroom
  • In front of our balcony one morning
  • Shower
  • The bathroom
  • View from the room we switched to
 of 5 bubbles chelsea_en, 16 Mar 2017 | Read review
“Ask for ground floor, not 1st, if you want to be on the bottom floor”
 of 5 bubbles ksu-ny, 14 Mar 2017 | Read review
“Some rooms have been updated to a more modern look. Some are still a late 90's modern kinda look. Still nice. Super clean. Honestly. Don't stay in your hotel room when your there on vacation. Enjoy the sun, beach, pool be outside! ”
 of 5 bubbles Reeeno403, 14 Mar 2017 | Read review
“I would recommend buildings 22-20, they are further away from the entertainment stage so quieter at night”
 of 5 bubbles chelseab2014, 13 Mar 2017 | Read review
5 of 5