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Iberostar Quetzal

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Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (8017)
Pool & Beach (1989)
Room & Suite (1004)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Quetzal
Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 287 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
Privileged location directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Pedicure
Salon
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Private bathrooms
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Bay View
Languages Spoken
English, Spanish
7,199Reviews1,078Q+A100Room tips
Traveller rating
  • 4,684
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  • 95
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Popular mentions
Anatoly G wrote a review 14 Apr
1 contribution
It was everything 5 stars. Transportation to/from hotel, check in - perfect!, 7 days a lot of sun, sand, wind, entertainments. I wouldlike pai attention to service crew - always friendly, on time and really wish help you. Especially top of service crew- Iberostar concergie people (Janire, Hi!). I appreciate all those people for wonderfull vacation!
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Date of stay: April 2021
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Response from Quality Manager Iberostar Mexico, Other at Iberostar Quetzal
Responded yesterday
Dear guest, We would like to thank you for your great review of your stay with us at Iberostar Tucan & Quetzal. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here. We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels. Best Regards, Quality Manager Iberostar Tucan & Quetzal
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Jason wrote a review 13 Apr
Washington DC, District of Columbia2 contributions
Friends group returned for the 6th time to this location and as always enjoyed our stay! We enjoyed great beach drinks each day and great service from Geny. We felt safe and were happy to see staff all wearing masks as well as guests in restaurants following mask guidelines. Japanese and Mediterranean were our favorite meals of the trip. We really love the jungle in the middle of the resort and look forward to spotting various animals with each walk we take through it. The pool was a great place to float around and enjoy some afternoon happy hour drinks. In the evenings we enjoyed grabbing drinks in the lounge (Daniels makes THE BEST margaritas) and in the lobby bar Michaela served us tropical cocktails and had us laughing and enjoying karaoke. All in all, it was a fun trip with a beautiful beach, pool and excellent service!
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Date of stay: April 2021Trip type: Travelled with friends
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Response from Quality Manager Iberostar Mexico, Otro at Iberostar Quetzal
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for your kind loyalty and trust towards Iberostar Tuan & Quetzal. We are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Again, we want to express our gratitude for this wonderful feedback and hope to have the honor of serving you again soon. Best Regards, Quality Manager Iberostar Tucan & Quetzal
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MattyMo98 wrote a review 10 Apr
Saint Louis, Missouri6 contributions7 helpful votes
This was our second time at Iberostar Quetzal and 4th time at an Iberostar Resort (the other two were at Iberostar Beach/Del Mar just up the coast). For this trip we decided to upgrade to an oceanside suite which turned out to be a great decision. Our second floor oceanfront room had a spacious balcony and was just feet from the beach, the main pool area, and the oceanside buffet and steakhouse. Morning coffee on the balcony and evenings listening to the waves crash while looking across the ocean at the lights of Cozumel are something we will always remember. COVID safety precautions meant that the Tucan side of the resort was closed. This reduced capacity made it easy to always get a chairs by the pool or find a beach cabana. And yet, service seemed to be just as spectacular as always. Our two teenage daughters befriended many of the Iberostar "Star Friends" with many opportunities to practice their Spanish speaking and to get to know the staff. And yes, my advice is to tip the servers, waiters, and bartenders early and often as they work so very hard to make sure you have a great vacation. Overall, Iberostar Quetzal is an outstanding resort with only the mediocre food keeping it from being what I would consider a 5-star resort. And though we do like to try new things and visit different resorts, the fact that Iberostar resorts offer near 5-star features at a reasonable price makes it really hard for us to book somewhere else.
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Date of stay: April 2021
2 Helpful votes
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Response from Quality Manager Iberostar Mexico, Otro at Iberostar Quetzal
Responded 2 days ago
Dear guest, We would like first of all to thank you for choosing Iberostar Tucan & Quetzal for the second time and for sharing this great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here. We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels. Best Regards, Quality Manager Iberostar Tucan & Quetzal
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EG1970 wrote a review 7 Apr
Louisville, Kentucky834 contributions181 helpful votes
+1
We've stayed at many AI resorts, including The Moon Palace, Valentin Imperial Maya, Royalton, NOW Sapphire, Marina el Cid, Grand Sirenis, Grand Palladium, Iberostar, Grand Bahia, Sandos, RIU, Dreams Dominicus, etc. This was our first visit during the pandemic and it hardly put a dent in our vacation at all. We masked up, stayed away from other people and passed our covid test with flying colors. It can be done. I can honestly say, this resort is AMAZING and we will be back. Iberostar Quetzel is very well-managed and goes above and beyond in almost every way. The service is some of the absolute BEST we’ve ever experienced – in the buffets, restaurants, at the bars/pools, beach, etc. The staff attitudes are absolutely “can-do” – and they work tirelessly round the clock to keep this place ticking like a clock. Wildlife and grounds One of the most unique facets of this resort is the tropical forest through which you pass through daily – it is simply breathtaking and magical and the pictures can’t begin to do it justice. Walking through the forest is not just a matter of getting from point A to point B – it is a delight to see all the animals running free in a natural habitat. The waterfalls and landscape design are the most unique we’ve ever seen in Mexico and what a thrill to see the monkeys swinging from tree to tree, with their babies on their backs, or the peacocks spreading their feathers and mating for all the world to see (yes, I have an obscene video of this!!) Just amazing. The paths, while uneven, are well-lit at night and create a stunning atmosphere for evening strolls.   CLEANLINESS Resort is SPOTLESS. Grounds and rooms are kept immaculate as are the beach and the pools. The groundskeepers work tirelessly keeping the plantings beautiful. Beach/Pool One of the most beautiful stretches of beaches in the world – gorgeous turquoise water, with hardly any seaweed at all. Waves varied from day to day, but if you bring a few rafts, you can swim all the way out to the sandbar and stand up safely. The main pool is gorgeous and huge. Plenty chairs of you look hard enough. Entertainment The entertainment staff is AMAZING -- tons of energy and always engaging everyone in activities. Shows at night were fun too – especially loved the 70s show. Our daughter participated in bingo, one pool game and volleyball. We normally do more, but due to covid, were super cautious about engaging with others. Rooms Building 25 was quiet and we slept great…except when the peacocks woke us up early. It’s a tough trade-off. Definitely recommend bringing earplugs, if you’re a light sleeper – they are loud, but fascinating.  Our room was always clean by the time we returned around 7:00 pm. Housekeeping was very good and the safe worked perfectly. Our only request all week was for a soap refill, which happened immediately. Food We are picky healthy eaters and were so so so happy with the food. So many amazing choices – both healthy and not healthy and we ate like there was no tomorrow. I have to mention the fresh oven-baked PIZZA. Normally, I’m not a big pizza eater, but OMG – this pizza was so fresh and delicious, I could not resist. The dough was definitely made from scratch and they use real mozzarella on top. Just delicious!! We’re  spoiled, having been to so many other resorts, so our expectations are high and this resort met them!!   Servers in both a-la-cartes and buffet were FANTASTIC – I wish I could remember all their names – Jesus is the only one I remember but they were all phenomenal. If we ordered a drink in the buffet, it came very promptly, which is not always the case at all-inclusives. The tacos by the pool were delicious – don’t miss this. We visited the ice cream stand daily -- very nice. Plenty of healthy salad topping options available at every meal, which made me so happy. Bars Jose at the lobby bar took care of us every day. They had tanquerey up there so that was our go-to for gin/tonic. Also, loved the Margarita Authenticas! Location Since this resort is in the gated section of Playa del Carmen – we walked the neighborhood every morning – which is very safe and fun to do. There are no bikes at this resort, just fyi. Tips/Tips Many people bring their own drink containers with lids to enjoy cold drinks in the pool. Also, we brought cheap rafts and inflated them at the resort. Also, suggest bringing plenty of $1/$5 for tips. They are appreciated and a few dollars goes a long way.. All in all – we absolutely loved this resort and can’t wait to return with the rest of our family! Feel free to message me with any questions.
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Date of stay: April 2021Trip type: Travelled with family
4 Helpful votes
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Response from Quality Manager Iberostar Mexico, Other at Iberostar Quetzal
Responded 1 week ago
Dear guest, We are grateful to you for choosing us for your recent holiday and for sharing the experience you had with us at Iberostar Tucan & Quetzal. Your enthusiastic comments about many of the prime pillars that we set in place many years ago to guarantee fabulous holidays for our guests are great to receive. It is amazing to read that you have returned home with a sense of satisfaction and we look forward to doing the same for you again in the future. Once again, we are truly grateful for this complimentary review of your time in our hospitality. Best Regards, Quality Manager Iberostar Tucan & Quetzal
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448margaret wrote a review 7 Apr
Atlanta, Georgia3 contributions11 helpful votes
We travel to Mexico and stay at the Iberostar Quitzel/Tucan (same hotel just difft lobbies) twice a year. We just got back from 10 days there and it just gets better and better every time. Besides always having perfect weather (we go in Jan and March) we have the best food, awesome pool area with great outdoor bar that's open until 7pm for any type of drink. The restaurants are phenomenal- we love them alll. The fresh fruit and veggies and the fish are our favs- everything they make is incredible. The workers are so appreciative and always go the extra mile to please us. We like to tip them generously (as well as the people cleaning our room) even though they don't expect it. We knkow how littlle they make and how long it takes them to get to/from work, etc... We love the location of this resort most bc we like to walk a lot and we enjoy walking into town on the beach daily. The beach goes miles and it's very clean/safe.
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Review collected in partnership with Iberostar
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
3 Helpful votes
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Response from Quality Manager Iberostar Mexico, Other at Iberostar Quetzal
Responded 1 week ago
Dear guest, We are grateful to you for choosing Iberostar Tucan & Quetzal on your recent holiday and for sharing the experience you had with us. Your enthusiastic comments about many of the prime pillars that we set in place many years ago to guarantee fabulous holidays for our guests are great to receive. It is amazing to read that you have returned home with a sense of satisfaction and we look forward to doing the same for you again in the future. Thank you for your loyalty towards our brand, we will be honored to host you again. Best Regards, Quality Manager Iberostar Tucan & Quetzal
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PRICE RANGE
US$154 - US$359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar quetzal playacar hotel playa del carmen, iberostar hotel quetzal playacar, iberostar quetzal playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
350
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Frequently Asked Questions about Iberostar Quetzal
Which popular attractions are close to Iberostar Quetzal?
Nearby attractions include Parque Los Fundadores (1.2 km), Plaza Playacar (1.1 km), and Zona Arqueológica Playa del Carmen (0.6 km).
What are some of the property amenities at Iberostar Quetzal?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Quetzal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Quetzal?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Quetzal?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Quetzal?
Conveniently located restaurants include Senor Frog's Playa del Carmen, Lara & Luca, and Sushi Lalo wey.
Are there opportunities to exercise at Iberostar Quetzal?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Iberostar Quetzal have an airport shuttle?
Yes, Iberostar Quetzal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Quetzal?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Quetzal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Quetzal?
The staff speaks multiple languages, including English and Spanish.