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04/06/2017 05/06/2017
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    Sandos Playacar Beach Resort

    Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$313
          US$304
          Great Deal
          US$313
          US$308
          Traveller (12265)
          Pool & Beach (3263)
          Room & Suite (1695)
          Sandos Caracol Eco Resort
          12,303 reviews
          #78 of 214 hotels in Playa del Carmen
           
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          6,386 reviews
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          The Reef Playacar
          4,450 reviews
          #96 of 214 hotels in Playa del Carmen
           
          Overview
          • Excellent50%
          • Very good32%
          • Average10%
          • Poor3%
          • Terrible2%
          Travellers talk about
          “meeting point” (456 reviews)
          “riviera section” (362 reviews)
          “cupcake cafe” (269 reviews)
          Free Internet
          Free Parking
          Breakfast included
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Babysitting
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Sandos Caracol Eco Resort
          12,303 reviews
          #78 of 214 hotels in Playa del Carmen
           
          Iberostar Quetzal Playacar
          4,579 reviews
          #40 of 214 hotels in Playa del Carmen
           
          Iberostar Tucan Hotel
          6,386 reviews
          #41 of 214 hotels in Playa del Carmen
           
          The Reef Playacar
          4,450 reviews
          #96 of 214 hotels in Playa del Carmen
           
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          Rooms
          4 Jun5 Jun
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (12,271)
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          3,771 - 3,775 of 12,271 reviews

          Reviewed 18 August 2012

          Stayed at this hotel in June had a good time. Upon check in we were sent to our room. Upon entering the room there was a very bad damp musty smell so I asked to be moved to another room which was fine. Had to...More

          1  Thank stamato1
          Reviewed 17 August 2012

          First time to resort and not our last! Two adults two kids 11 and 13. Riviera section with jacuzzi in the room. We have been to Riu Palace Las Americas- Dreams-Great Parnassus-The Tucan-Gran Bahia Coba. This is our number two to the Tucan overall! Check...More

          6  Thank munchkieman
          Reviewed 15 August 2012

          I heard some good things about this resort, so this review only applies to my trip from 23 July 2012 to 29 July 2012. Three adults and one child. Upon initial arrival we were literally dropped off and forgotten, front door service was non-existent. Had...More

          4  Thank Steve_oHouston_Texas
          Response from Sandos_Playacar, General Manager at Sandos Playacar Beach Resort

          Dear Mr. Steve, Please, accept my most sincere apologies for the disappointing service and lack of attention from our Front Desk Department. I assure you that we do take very seriously every comment received from our guests because we want you to have an unique...More

          Reviewed 14 August 2012

          I was in Sandos for a week the week before i stayed in Tulum which was far nicer, The hotel was fair to big and what I did not like was the class divide between areas I was placed near the main pool and beach...More

          4  Thank Maxine A
          Response from Sandos_Playacar, General Manager at Sandos Playacar Beach Resort

          Dear Mrs. Maxine, Thank you for your comments. Your feedback is very important to us. It is through the comments of our clients that we can improve our service to our customers in order to provide a unique experience and guests satisfaction. Please accept our...More

          Reviewed 13 August 2012

          Cost-benefit ratio is one of the best I ever had. Service, food and beverage are great. Eventhough the beach is great the snorkeling is not that good, too many sand bags that makes it hard, not deep enough for that matter. I already recomended the...More

          6  Thank OctavioU
          Sandos Caracol Eco Resort
          12,303 reviews
          #78 of 214 hotels in Playa del Carmen
           
          Iberostar Quetzal Playacar
          4,579 reviews
          #40 of 214 hotels in Playa del Carmen
           
          Iberostar Tucan Hotel
          6,386 reviews
          #41 of 214 hotels in Playa del Carmen
           
          The Reef Playacar
          4,450 reviews
          #96 of 214 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Beachfront
          • Fitness Centre with Gym / Workout Room
          • Free Parking
          • Restaurant
          • Bar/Lounge
          • Room Service
          • Spa
          • Breakfast included
          • Free Internet
          • Hotel Amenities
          • Business Centre with Internet Access
          • Free Parking
          • Room Service
          • Children Activities (Kid / Family Friendly)
          • Meeting Rooms
          • Shuttle Bus Service
          • Breakfast included
          • Dry Cleaning
          • Concierge
          • Banquet Room
          • Babysitting
          • Airport Transportation
          • Conference Facilities
          • Laundry Service
          • Multilingual Staff
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Tennis Court
          • Hot Tub
          Details
          • Price range
          • US$185 - US$412 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #33 Top resorts Hotel in Playa del Carmen
          • #35 Family Hotel in Playa del Carmen
          • #41 Luxury Hotel in Playa del Carmen
          • #42 Spa Hotel in Playa del Carmen
          • #45 On the Beach Hotel in Playa del Carmen
          • #53 Romantic Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Family Rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 819
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, BookIt.com, Hotwire, Booking.com, TravelUp, Travelocity, Hotels.com, Cancelon, Cheap Tickets, HotelsforEveryone, Priceline, Evoline ltd, HotelQuickly, getaroom.com, TripOnline SA and HRS so you can book your Sandos Playacar Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Sandos Playacar Beach Hotel ,
          • Hotel Sandos Playacar Beach ,
          • Beach Playacar Resort Sandos ,
          • Sandos Playacar Resort ,
          • Sandos Playa Del Carmen ,
          • Gala Resort Playacar ,
          • Sandos Gala Playacar ,
          • Sandos Playacar Mexico ,
          • Sandos Resort ,
          • Playacar Sandos
          Add Photo Photos
          Traveller (12265)
          Pool & Beach (3263)
          Room & Suite (1695)
          Dining (838)
          Hotel & Grounds (6112)
          Family and Play Areas (390)
          Bathroom (204)
          Business Centre & Event Rooms (136)
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          Nearby Restaurants
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          Eat Acate
          16 reviews
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          Nearby Attractions
          Riviera Maya
          547 reviews
          1.23 km away
          Plaza Playacar
          425 reviews
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          Playacar Center
          15 reviews
          .95 km away
          Aventuras Mayas
          7,636 reviews
          1.37 km away
          Questions & AnswersAsk a question
          TravelingBirdman
          Should I take a taxi or ADO from Sandos to Xel-Ha?
          24 May 2017|
          What is your answer?
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          jungleboywonder
          I would like to be close to the monkeys (and jungle rooms) that are in your pictures when I go next month. Do you have any suggestions? Thanks Greg
          24 May 2017|
          What is your answer?
          Posting guidelines
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          Lorenzo-de-Canada
          Why does the manager Luis keep avoiding the issue of the lack of transportation in the resort. He assured me back in February that he ordered more golf carts to move people around and he still hasn't done it. How long will he continue to make up excuses about this problem.
          22 May 2017|
          Answer
          Response from Janice S | Reviewed this property |
          When were you at Sandos last? we have never had a problem catching a golf cart. We always stay in the adults only section and walk most of the time. It's not a bad walk at all 10 minutes tops and very pleasant.
          0
          Votes
          Room Tips
          "They have an adults only area of the hotel, nice."
          Read review
          "The ocean front rooms are older, but if you must have an ocean view you won't be disappointed."
          Read review
          "Black bracelet is the way to go"
          Read review
          "Beach front rooms have a nice breeze for when your air conditioning is not working properly and the views are..."
          Read review
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