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Royal Hideaway Playacar

Travellers' Choice award winner
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$505*
US$456*
Great Deal
US$464*
US$462*
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Royal Hideaway Playacar
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3,887 Reviews from our TripAdvisor Community

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Showing 3,398: English reviews
Calgary, Canada
Reviewed 30 December 2013

We were at this hotel in August. The service far exceeded my expectations. I have a serious allergy, and Angel (one of our servers) remembered my allergies from three days earlier. He found me at the dinner theatre and explained which dishes I should avoid. I was so thankful. I must say that the entire staff went above and beyond...

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2Thank pamb1968
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Pamb1968, We would like to thank you very much for your comment on Tripadvisor, we always try to do our best to make sure our guests have the best experience while staying with us and it is a great reward to read that you appreciated our facilities as well as our service. We hope to have the pleasure of...

Boston, Massachusetts
Reviewed 26 December 2013

The Royal Hideaway is quiet, lovely with comfortable beds and for the most part offers very good cuisine. I love swimming in pools as well as the ocean in Mexico but to my great dismay the pools were soooo cold neither of us could enjoy them. Leaving New England to basque in the sun and warm water is is so...

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3Thank mochashad
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Mochashad, Thank you for the time you took to send us your comments. We will share your remarks about the pools temperature with our management. We try hard to make each guest feel at home at Royal Hideaway and so we are pleased that despite this incident you enjoyed your visit with us. We hope you come back very...

Hyannis, Massachusetts
Reviewed 24 December 2013

The Royal Hideaway is a lovely resort. The beach is breathtaking, the facility is all you can imagine but the staff made the entire stay extraordinary. They could not have been more helpful and genuinely happy to meet the guests. Our room was a suite with three balconies...only problem we did not have enough time to enjoy the views from...

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2Thank 321AMG
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear 321AMG, Thank you for your feedback about your stay to Royal Hideaway. We appreciate your kind words. We are so pleased that you enjoyed your trip and found our resort as an outgoing, gorgeous and relaxing place. Please come and visit us again in the near future for us will be an honor to host you again. Thank you,

Toronto, Canada
Reviewed 23 December 2013

Stayed at Royal Hideaway Dec 16 to 22. Staff are very friendly and efficient. For an all inclusive package the food and drink is amazing. Definitely a place for those that want to relax. If you want to avoid the " drink as much alcohol as I can, all day every day " crowd this is the place to go....

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5Thank Neil T
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Neil T, Thank you very much to share your feedback about your recent stay at Royal Hideaway. We are more than glad to know that you enjoyed the beautiful of our property the variety of our food and the friendly service that the staff offers to our guests. We are pleased to hear that you had a memorable experience...

Sheffield, United Kingdom
Reviewed 22 December 2013

My wife and I returned a week ago from The Royal Hideaway after a wonderful 2 weeks stay. This was our third year in this hotel and just as we thought it couldn't get any better it did. We were so amazed in 2011 with our first trip to the Hideaway that we returned for a 3 week visit the...

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4Thank Martin B
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Martin B, We appreciate you taking the time to write a review regarding your recent visit at Royal Hideaway. We are proud to read that you had a wonderful visit and got to experience almost all aspects of the hotel, including our facilities, our services and everything. We are truly grateful to you for your favorable comment on the...

Jonesville, North Carolina
Reviewed 22 December 2013

This was a lovely resort! Excellent service and great food! Here are a few tips... (our trip would have been WAY better if we knew these things). A week before traveling, make dinner reservations through the resort. Most people do, so if you don't, the only choices for dining will be after 9:30pm. Tip early and tip often - the...

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3Thank Michelle49248
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

DearMichelle49248, Thank you for the time you took to send us your review. We will pass along your kind words to our staffing. We try hard to make each guest feel at home at Royal Hideaway and so we are pleased that you enjoyed your visit with us. We do hope to see you again to create lifetime memories. We...

lindsay, ontario
Reviewed 21 December 2013

We have just spent a week at the Royal Hideaway and were impressed with the lovely, intimate and peaceful resort. We have never stayed at an "all-inclusive" or a "resort" and did not know what to expect. We had a wonderful location near the pool/beach and the beachfront restaurants. There was always a place to sit and as we walked...

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3Thank smithcarter
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Smithcarter, Thank you for share your review of your recent experience at Royal Hideaway. We always wish for our guests to be totally pleased and comfortable in our property. We shared your comments with our management, for us the guest satisfaction is a priority. See you soon!

Alabama
Reviewed 20 December 2013

It's unfortunate when your very last moment at a resort is the low point of the trip, but that's what happened to us here. More about that later. Overall my wife and I had a lovely and restful holiday at the Royal Hideaway Playacar. The property is well maintained, the staff overall is helpful, the food was terrific at times....

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4Thank Biblioguy
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Biblioguy, Thank you for taking the time to write a review about your recent stay with us. We take all comments, both positive and negative, very seriously as we constantly strive to achieve the upmost level of guest satisfaction. On behalf of all the staff, we thank you for share us your experience. We sincerely regret that we did...

Oxford, Michigan
Reviewed 20 December 2013

After reading a multitude of reviews to many many places. We finally settled on the Royal Hideawy Playacar. We wanted an all inclusive, with fantastic food, service, infinity pool and amazing beach. And that is what we got. The beach on the coast here (from Cancun to Belize) is not really your calm, clear Caribbean snorkeling type beach. Its more...

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7Thank Rick W
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Rick W, Thank you for send us your review. We are sorry to hear that you did not feel your experience met your expectations on your recent stay at Royal Hideaway. While you did enjoy the location and the accommodation, it seems you experienced some maintenance opportunities to improve upon service; we will share your experience with our Management...

Roselle, Illinois
Reviewed 19 December 2013

...this place was awesome. I can rattle off 5 other places we have been to that put this place to shame. The food was awesome at some restaurants but just average at others. Being wedged between 2 other properties that party all night, it wasn't very quiet until 1-2am. Met some nice people and they appeared to be very loyal...

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5Thank Adam L
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Adam L, Thank you for taking the time to share your feedback on Trip Advisor following your recent visit at Royal Hideaway. Your invaluable feedback is important to ensure that we continually deliver the excellent service which we are known. We are concerned to read that on this occasion we did not meet some of your expectations. We regret...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €314 - €610 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Cheap Tickets, Priceline, Barcelo, Orbitz, Travelocity, Hotwire, Hotels.com, TravelUp, HotelQuickly and getaroom.com so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
497 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms have been upgraded. The buildings in the higher 20's will be closer to beach.”
pizzauomo, 26 Apr 2017 | Read review
“The rooms are in small building clusters. The closer you are to the beach, the better the view.”
Journeyman_Traveller, 24 Apr 2017 | Read review
“Every Room is great”
Chowy_64, 24 Apr 2017 | Read review
“We were located by the serenity pool, close to the lobby, which was very quiet.”
RandRabroad, 21 Apr 2017 | Read review
“31,27 and 24 are close to the pool”
DaveNfld, 3 Apr 2017 | Read review
5 of 5
Barcelo.com
US$456* /night
View Deal
Booking.comUS$464
Expedia.comUS$462
Bookit.comUS$505
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*Disclaimer
Prices are for 1 room, 2 adults
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