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Royal Hideaway Playacar

4,724 reviews
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Traveller (4322)
Pool & Beach (1118)
Dining (664)
Overview
  • Excellent75%
  • Very good17%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“las ventanas”(411 reviews)
“the grill”(596 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Royal Hideaway Playacar
Special Offer: Additional 10% off
Hotel deals
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Reviews (4,724)Write a Review
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2,946
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1,631 - 1,635 of 4,047 reviews
Reviewed 25 April 2015

What a beautiful experience, area, service, food and all was Outstanding!! We had so many great people that took care of us over the entire week. Some of the Royal Hideaway employees that were outstanding like Concierge - Hector, Denise, and Suzanne!! First rate assistance...More

3  Thank Lisa S
Response from Ivet_Pat, Guest Experience Department at Royal Hideaway PlayacarResponded 30 April 2015

Dear Lisa S, On behalf of all the Royal Hideaway staff I would like to thank you for staying with us, and for letting know the points that have impressed during your stay and for providing other readers with your recommendations. It is very rewarding...More

Reviewed 25 April 2015 via mobile

My wife and I went to the Royal Hideaway for our 4th visit for a romantic short getaway. We spent 4 days at the resort being pampered. The service is what sets this place apart. Never a "no" is heard. They will do whatever they...More

Thank fly2hi
Response from Ivet_Pat, Guest Experience Department at Royal Hideaway PlayacarResponded 30 April 2015

Dear fly2hi, Thank you for choosing Royal Hideaway for your holiday at the Riviera Maya and also receive our gratitude for taking the time to provide such a detailed review of your stay at our resort; we are glad to read that you enjoyed the...More

Reviewed 23 April 2015

We're a Canadian couple in our mid-40's. We're on the pickier-side, in fact, we joke we will find fault in just about anything. Last week we spent 5 nights at Royal Hideaway, and I have shocked even myself to be able to say we are...More

3  Thank Trake1111Oakville
Response from Ivet_Pat, Guest Experience Department at Royal Hideaway PlayacarResponded 30 April 2015

Dear Trake1111Oakville, Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you gave us the opportunity to make your stay a great experience at our resort. Your detailed comments will definitely be very helpful for us and...More

Reviewed 23 April 2015

I have mixed emotions about this resort. The lobby and restaurant areas are gorgeous. The resort is small and the grounds well kept. The rooms and the buildings definitely need some TLC. I felt like I was in a different resort when I went from...More

8  Thank KristynOmaha
Response from Ivet_Pat, Guest Experience Department at Royal Hideaway PlayacarResponded 3 May 2015

Dear KristynOmaha, Thank you very much for your nice comments about our restaurants. We really appreciate it. Our resort is known as its exceptional service, installations and professional, warm staff. The romantic and relaxed atmosphere is a plus that most of our guests appreciate. We...More

Reviewed 23 April 2015

The food was much improved from when we 1st came here 2 years go - I think that's largely because we learned to temper our expectations and not to order anything too aggressive. That being said we had salmon a few times that was excellent,...More

2  Thank Brad S
Response from Ivet_Pat, Guest Experience Department at Royal Hideaway PlayacarResponded 27 April 2015

Dear Brad S, It is nice to read your comments about your recent experience with us at Royal Hideaway. Your rewarding notes are very much appreciated by the Royal Hideaway Family. Thank you for highlighting the services received and the praise about our staff. I...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$332 - US$719 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$332 - US$719 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4322)
Pool & Beach (1118)
Dining (664)
Room & Suite (508)
Family and Play Areas (20)
Business Centre & Event Rooms (13)
Amenities (13)
Questions & Answers
Ask a question
gyeager
25 February 2018|
AnswerShow all 2 answers
Response from CanadianTraveler767 | Reviewed this property |
The beach chairs have their own retractable sunshades, so you can definitely control the amount of sun you want on the beach. There are also a few palm trees at the end of the beach which provide shade. The pools have... More
0
Votes
home1953
21 February 2018|
Answer
Response from 1diva | Reviewed this property |
Royal Hideaway has a very small footprint and is extremely easy to negotiate on foot. It is only about. 3-5 minute slow walk from the beach to the lobby and vice versa. It is composed of several 2-3 story villas ; albeit... More
0
Votes
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123456221
Room Tips
"Beware of rooms that face adjoining properties as they can be loud. Garden view and ocean view are, of..."
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"Ventilation system had a low tone but somewhat annoying noise. it wasn not bad enough to call for..."
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"The garden view rooms are nice with pool areas nearby. Rooms by the main pools are closer to the beach and..."
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"On the beach, we could see Cozamel, just to give you an idea where we were."
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