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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,861 Reviews from our TripAdvisor Community

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Showing 3,378: English reviews
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Rowlett, Texas
Reviewed yesterday NEW

We stayed here last week and the experience started at check-in. We have stayed in many all-inclusives and usually sweat (literally) the check-in but not in this case. Quick and very elegant. Over in 5 minutes. The room was to be ready at 2pm so we sat down overlooking the ocean to a really tasty lunch. There are no buffets...

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Helpful?
1Thank Dave H
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Guest, Thank you for taking the time to write such a greatly detailled review in regards to our resort. It has been a pleasure to read and recieve your wonderful feedback. Best Regards

Arlington Heights, Illinois
Reviewed 3 days ago NEW

I really wanted to love this hotel, but it was a miss on a few things. It is approximately 45 minutes from the Cancun airport. Not a bad drive, but I would want to be in a comfortable van service. The hotel can recommend a great company for you to book. It was approximately $72 both ways. Check in was...

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Helpful?
1Thank sttcarrie
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear guest, We are disappointed we did not meet all your expectations and learn about the inconveniences experienced while staying with us. For that reason, all pertaining areas will receive your feedback and we will continue working hard to achieve excellence. We hope you have the opportunity to visit our resort again. Sincerely,

Toronto, Canada
Reviewed 6 days ago NEW

The Royal Hideaway is about as close to perfection as I have experienced so far in my vacation travels! It started with my red carpet arrival and only got better throughout my five day stay. Prior to my visit, I was sent a questionnaire regarding my room preferences. I have to admit I was pleasantly surprised that my pillow, mini-bar,...

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Helpful?
4Thank luvtotravel1972
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Kind Regards

New Orleans
Reviewed 6 days ago NEW

The room was great. Very comfortable bed, big bathroom. Loved the shower. Ask for a room with a beach/pool view. The pool was lovely, but was a little cold. (we were there in March). Service is outstanding. Food was good. There are 6 restaurants on the property that require dinner reservations. All our reservations were made for 9:30pm...way too late...

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Helpful?
1Thank Sharon F
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, It is wonderful to read such great feedback in regards to my resort. I appreciate your valuable time you have taken to do so. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards

Reviewed 6 days ago NEW

This was exactly what we were looking for in a hotel! The resort grounds are absolutely beautiful and incredibly quiet. The food was excellent and the service was top notch at all the restaurants. The staff all goes above and beyond here; there was an anniversary within our group and the concierge had organized a surprise cake to be delivered...

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Helpful?
3Thank Mallory C
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, It is wonderful to read such great feedback in regards to my resort. I appreciate your valuable time you have taken to do so. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards

tennessee
Reviewed 6 days ago NEWvia mobile

Such s great visit! Beautiful room, beach, location, service and food. No negatives at all. It was a quiet resort, but that was what we wanted. Had a great massage in the spa. All the restaurants were good but our favorite was the Italian restaurant, Palazzo. All in all the Royal Hideaway is a great value and we hope to...

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Helpful?
1Thank Robin P
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, It is wonderful to read such great feedback in regards to my resort. I appreciate your valuable time you have taken to do so. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards

Cary, North Carolina
Reviewed 1 week ago

We were 100% satisfied with our stay here. After an exhausting search for the perfect all inclusive hotel in the Cancun area, we finally settled on this hotel in Playa del Carmen. So many wonderful things about this hotel but our favorite was the incredible food and the fact that it was an adult only hotel. The grounds of the...

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Helpful?
2Thank triathletecece
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to...

Hoboken, New Jersey
Reviewed 1 week ago via mobile

This is a smaller resort that is very quiet. The crowd is mostly older, 50 plus. Service is excellent, grounds are clean. Pool is a bit aged and really needs heating as the water was very cold in March. They need more options for breakfast and lunch. Dinner food was excellent, but all the reservations were late at night. Service...

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Helpful?
2Thank BShaba
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to...

Reviewed 1 week ago

My boyfriend and I went for 5 days to celebrate our birthdays. We have never been to a place with such high standards and service before. This place is truly a gem and everyone will go above and beyond to meet your every request. Take advantage to all the resort has to offer. We will definitely go back! We miss...

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Helpful?
3Thank Lorena O
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you...

Guayaquil, Ecuador
Reviewed 1 week ago

Amazing five day stay with my wife. Restaurants are superb. Can't ask for more. Location is great since you can even walk on the beach and get to Playacar in few minutes. Quiet hotel, very little night attractions but that was exactky what we were looking for. The average age of hotel guests during my stay I would say was...

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2Thank alerf
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €317 - €596 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#12 Green Hotel in Playa del Carmen
#12 Romantic Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the center of the hotel have better views as the ones facing the back of the property are not that appealing.”
 of 5 bubbles triathletecece, 22 Mar 2017 | Read review
“villa 23, close to the beach and pool. very quiet”
 of 5 bubbles lorenao502, 22 Mar 2017 | Read review
“They are set up like villas with 20 rooms in each villa, quite quiet.”
 of 5 bubbles 513Bubbles, 17 Mar 2017 | Read review
“We were upgraded to a special suite above the spa, perfect!!!”
 of 5 bubbles 508jc, 17 Mar 2017 | Read review
“Villa #27 second floor”
 of 5 bubbles 475eliseg, 15 Mar 2017 | Read review
5 of 5