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Full view
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360
Panoramas (60) Pool & Beach (1489)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Hideaway Playacar
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#56 of 287 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in pampering and body treatments. Personalzied service and attention to detail set this resort a world apart.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Spanish
Location
Full view
47Car recommended
Grade: 47 out of 100
11Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
Lote Hotelero No. 6, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
See all nearby hotels
6,981Reviews977Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
We've just returned from a one week stay at Royal Hideaway Playacar. Pros: very personable and attentive staff who will bend over backwards to ensure you are enjoying your stay, beautiful setting with nice pools close to the Gulf and rooms all relatively close to the water. Nice size - we didn't want a sprawling resort, Our concierge Susana was very helpful. On our first day we enjoyed a bike ride into Playa del Carmen with our informative guide Alfonso who showed us some Mayan ruins along the way. Cons - food was good but not great (although the dinners exceeded expectations for an all-inclusive) , housekeeping staff sometimes forgot to replace things like washcloths and snacks. We chose this hotel in part for the tennis court. We were disappointed to find that the courts weren't available in the evenings (when temperatures make playing bearable) as they are rented out to local residents. Doors are heavy and we were awoken at times by the sound of them slamming shut when folks who were getting up at 6-6:30am to reserve pool chairs left their rooms. All in all, a relaxing and enjoyable stay - given the hotel was closed for 8 months due to Covid-19, we were happy to cut them some slack as they get themselves back up to speed.…
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Date of stay: April 2021
Value
Service
Sleep Quality
Helpful
Hotel's Favourite
Absolutely perfect, even more during Covid. Staying here felt safer and cleaner than living at home. Resort is about at 20% capacity, so at times it felt like there were more staff then guests. The staff is impeccable. Plenty of comfortable chairs at all times around pool and beach far away from anyone. Food in restaurants was the best out of any all-inclusive I've been to. All of the staff paid close attention to food allergies and gluten free. Drinks were plenty strong and you could ask for top shelf. Covid testing was on-site with results in 30 min. Hassle-free shuttle to and from airport. Visitors were mature, so no worries on loud crowds ruining your stay. Beach felt safe, was swimmable and you could ask take out the kayaks or go out on a sail boat. Walking distance to town, but be prepared for salespersons. They see the resort bracelets and pretend they know you from the resort, but they don't. The on-site store at the resort has everything you might need in a hassle free environment. Overall, can't wait to go back!…
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Date of stay: March 2021
Value
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Community Manager, Owner at Royal Hideaway Playacar
Responded 7 Mar 2021
Dear Guest, First of all, please allow me to thank you personally for taking the time to share your feedback regarding your recent stay with us. It really thrills us that you had a wonderful stay and that we were able to achieve one of our main goals, which is to make you feel like royalty. It thrills us to read that your stay was an unforgettable experience and that you received a very friendly and attentive service from our team. Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday. Kind regards! Manager on Duty
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This is one of the best hotels we’ve stayed at the staff was excellent, they went above and beyond for us and surpassed our expectations, excellent food their cuisine was amazing and drinks we will back, great beach, rooms were clean and nice, all staff fluent in English,
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Community Manager, Owner at Royal Hideaway Playacar
Responded 2 days ago
Dear Mrs. Jen, On behalf of the entire Team of Royal Hideaway Playacar Hotel, It is very pleasant for us to always receive you and I would like to express my gratitude for having decided to share your comments with future visitors. We attach great importance to your reviews and they are taken with our maximum interest. We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience. Our team is very much looking forward to welcoming you back to the Royal Hideaway Playacar family in the future. Warmest regards, Manager on Duty
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Beautiful resort!! Staff so friendly and helpful. Only one not smiling entire week! Gabriel bldg 24. Concierge so helpful!!! Luis at pool was exceptional, but all great!! Discova transport great! Alphonso manager so engaging! Italian restaurant was fabulous!!! The grill at breakfast always good. Little disappointed in other restaurants but still with covid restrictions. Staff very good with maintaining safety. Can’t wait to return!!! Just beautiful place and staff just always there to help.
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Date of stay: April 2021Trip type: Travelled with friends
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 2 days ago
Dear Ms. Belinda W, Thank you for taking the time to leave us a review of your most recent stay at Royal Hideaway Playacar, we are happy to know that our entire staff has made your stay relaxing and enjoyable for you to experience all the services our resort have to offer. We will work with the corresponding departments to enhance the experience of our restaurants. Once again thank you for coming back and we hope to see you again very soon. Warmest regards, Mariano Casasús Deputy Manager
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Disappointed 4th visit. Understand it’s COVID19. Honeymoon suite. AC won’t cool room below 75d. Hot water is intermittent. Food is fair at best. 3 days haven’t seen building concierge, apparently there isn’t one. Left them a message about no hot water, no follow up. Management is poor. Breakfast buffet has servers due to COVID19 but food faces servers customers can’t see the food. Why not put signs on the food so people know what is available? Simple. Staff not well trained. Our suite has a stocked bar. We use glasses, the staff takes away the used glasses but never replaces them. Mini bar is never replenished. Management at this resort is horrible. Feel good COVID nonsense. Replenish dining utensils with tongs? Does anyone believe the dishwashers don’t handle utensils directly? The management of RH needs to be replaced. He/she is a moron…
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Date of stay: April 2021
2 Helpful votes
Helpful
Response from Community Manager, Owner at Royal Hideaway Playacar
Responded 2 days ago
Dear Guest Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards! Manager on Duty
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PRICE RANGE
US$268 - US$511 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hideaway playacar & occidental hotel playa del carmen, royal hideaway playacar and occidental resorts, royal hideaway playa del carmen, royal hideaway mexico, occidental royal hideaway
FORMERLY KNOWN AS
Royal Hideaway Playacar & Occidental Resorts
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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Claim Your Listing Frequently Asked Questions about Royal Hideaway Playacar
Which popular attractions are close to Royal Hideaway Playacar?
Nearby attractions include Plaza Playacar (0.4 km), Playacar Center Shopping Mall (0.3 km), and Dalemdar (0.4 km).
What are some of the property amenities at Royal Hideaway Playacar?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Royal Hideaway Playacar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Hideaway Playacar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Hideaway Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Royal Hideaway Playacar?
Conveniently located restaurants include Il Piemonte, Buenerrimo, and Barra Artesanal.
Are there opportunities to exercise at Royal Hideaway Playacar?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Royal Hideaway Playacar have an airport shuttle?
Yes, Royal Hideaway Playacar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Royal Hideaway Playacar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Hideaway Playacar?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Royal Hideaway Playacar?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.5 km).