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Hotel Azul

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1 room 2 adults 0 children
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78 Reviews from our TripAdvisor Community

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Showing 33: English reviews
London, United Kingdom
Reviewed 12 January 2015

There are several fundamental issues with this hotel, but first and foremost DO NOT STAY HERE. We made the mistake of booking two nights here in the new year, we had to leave after just one - it is that terrible. The first room they gave us felt like a prison cell, it stank and the pillows were damp, so...

3Thank jteav
Reviewed 8 December 2014 via mobile

Hotel Azul is a small clean hotel right in downtown of Playa del Carmen. For the price you get a real good deal. The big problem we had (so the missing star) was the possibility to park our car nearby despite the claim of booking.com about existing parking lots.

Thank Peter W
New York City, New York
Reviewed 18 November 2014

I've traveled a bit, but this hotel is the worst I've experienced. After making a reservation I arrived to learn the hotel is booked and the only room left is the one in the front next to reception, fine. Room #1. However, this room has no TV, no working AC and you can hear every conversation at the reception. Due...

3Thank cmaseo
Rishon Lezion, Israel
Reviewed 30 October 2014 via mobile

It's located on the fifth Avenue near the ocean. The hotel is not cheap at 500 pesos for a double bed room.it has a breakfast included but nothing to talk about. room number six got flooded when it rained.

Thank Vadim L
Galway, Ireland
Reviewed 27 October 2014 via mobile

The hotel is on a perfect location, straight on 5th avenue. We had a room for 3 people for a very very economic price! The room had a double bed and a single one, air con, fan, tv, 2 safe boxes, hot water. The maid clean it daily and Carlos y Omar in reception were extremely helpful!!!!

Thank nomadstraveller
Los Angeles, California
Reviewed 2 June 2014

I lost my expensive property during storing the luggage at the counter. I am definitely sure my property is stolen when the staffs were "carefully" looking after my luggage. And the staffs are fail and reluctant to provide any help and reply for my case. And everything does not look as nice as the pictures, be prepare for a huge...

2Thank cc4312342
Atlanta, Georgia
Reviewed 27 May 2014

My boyfriend and I got a great deal online and stayed in May for 2 nights for only US$23p/nt. That was a great deal since a hostel would've been $20p/nt for the 2 of us. There was a good working A/C & ceiling fan. It's a basic hotel in a great location. It was nice to have clean water service...

Thank Michelle G
Montreal, Canada
Reviewed 17 March 2014

Worst hotel ever. Even in india i would have pay 5 dollars a night for that. But 70 dollars!! Dont go there, the staff is rude, and the rooms... Well no water to wash, no tv, no lights working, a real pain to sleep there. Beds were dirty, pillows looked like there came from trash..

Thank tiraff
Melbourne, Australia
Reviewed 9 March 2014

I spent 8 long nights in this place. This is my first time writing a review of any kind but this place was too bad not to mention. Dont believe the images or the features on the website. The rooms are closer to a prison cell than a hotel room. Tv doesnt work never mind cable and probably hasnt for...

2Thank charlieau2212
Edmonton, Canada
Reviewed 27 February 2014

I have traveled to 24 countries in the last 14 years and this is possibly the worst place I have ever stayed. The tv cable was disconnected and everyday I was told it would be fixed. The pool was too small for an adult to do anything but lay, I didn't go in as it looked too dirty. The water...

4Thank Rena_Canada

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  • Pool
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Concierge

Additional Information about Hotel Azul

Address: 5ta Avenida Entre Calles 10 Y 12, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €74 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Azul 2*
Number of rooms: 20
Also Known As:
Hotel Azul Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#70 Spa Hotel in Playa del Carmen
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Questions & Answers

Questions? Get answers from Hotel Azul staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No room is good.”
 of 5 bubbles ReneeInMelbourne, 22 Jul 2015 | Read review
“Great location! Free Wi-Fi.”
 of 5 bubbles mistiem2014, 6 Jul 2015 | Read review
“water is not drinkable, neither there nor in other hotels nearby so, be careful!!!”
 of 5 bubbles HectorG47, 19 Apr 2013 | Read review
“Rooms 10, 11 12 and 13 on the ground floor are the farthest from 5th Avenue and will probably be the most quiet after 11:00PM. Ask for recommendations and get the free appitizer or drink coupons at the front desk. Save about $12.”
 of 5 bubbles jackski, 24 Apr 2012 | Read review
“Don't stay in hotel azul”
 of 5 bubbles baz1234359, 16 Apr 2012 | Read review
5 of 5