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Hotel Xcaret Mexico - Preferred L.v.x. Collection

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Carr Chetu Puerto Juarez Km 282 Municipio De Solidaridad, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
113 people are viewing this hotel
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Free cancellation until 15/09/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (9756)
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Panoramas (112)
Videos (3)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 287 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Room & Suite (883)883
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, French, Spanish, Italian and 1 more
6,909Reviews1,627Q+A100Room tips
Traveller rating
  • 5,750
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Popular mentions
Jacob S wrote a review Yesterday
1 contribution
My room is amazing also the view is to Diego from pool concierge is the best employee here I recommend u bring your family here and u go to the teens club Diego will take care of u as well as your kids
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Date of stay: April 2021Trip type: Travelled with family
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zapadwest wrote a review Sep 2020
Wheeling, Illinois34 contributions11 helpful votes
+1
Hotel's Favourite
It was our third annual trip to Hotel Xcaret to celebrate our Anniversary and my husband Birthday. I booked this trip last year, as soon as we came back from second trip and I was very skeptical if we should go or not. But I'm glad we did. From first minute of arrival to Hotel to very last one, we have been under supervision of our ex- butler( from our first stay at casa FUEGO!) Rolando Dichi Castillo. He done fantastic job with every single detail on our trip and even more!!! Got all our dinner and tour requests done, decorated our room for BIRTHDAY and Anniversary, sent all kinds of goodies to our room every day, been on top of every single request! He went on his DAY OFF to the Mall and got me Memory card for my cell phone ( I did a lot of photos and videos and was running out of memory space). Also, I got my tooth chipped by eating oyster, so he found me English speaking Dentist 10 minutes from the Hotel, called taxi and was on the phone with us whole the time while we been out of Hotel ( we don't speak Spanish unfortunately) !!!!We fell like we have an Angel Guard at this Hotel! Amazing job Rolando Dichi and Hotel Xcaret! Yes, some things were a little different at Hotel because of COVID-19. At Buffet they assist you with food, so some times we were waiting a little longer that we would like, but not big deal. Food was delicious as always and many, many options. Sanitizers everywhere, masks in public areas, temperature checks.Was no Sunday Brunch this year, but in my opinion Buffet got many things from the Brunch- King Crab Legs, Oysters, Lobsters.... We had Dinner at sushi table 2 times and Chef Juan Carlos did gorgeous plates for us ( sorry, don't remember other Chefs name). Just go with their recomandations- it outstanding. Parks were not as busy as we remember them from last years, which is good thing and some attractions were closed ( for safety reasons). All the time we fell very safe and glad I didn't cancel our trip. Thank you HOTEL XCARET and we will see you next year again!!!!
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Date of stay: September 2020Trip type: Travelled with family
9 Helpful votes
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Response from J Ducoing, Propietario at Hotel Xcaret Mexico - Preferred L.v.x. Collection
Responded 1 Oct 2020
Dear zapadwest, First and foremost, we would like to express how grateful we are for your preference for a third time in a row. Knowing that you chose us to spend your annual getaway with us is very encouraging, as we work diligently to provide warm service and experiences like no other destination, to guarantee our guests feel like this is their home away from home. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through Rolando's service. We will make sure to recognize is efforts on your behalf. We will share your delightful words as well with our culinary team, whom I'm sure will be thrilled by your praises. All in all, we appreciate the time you invested in sharing such thoughtful words, and we can't wait to have you back for the 4th time! We are convinced we will continue to cater to all your needs and preferences. Warm regards, Jorge Ducoing Managing Director Hotel Xcaret México
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dave h wrote a review Yesterday
1 contribution
actually a very nice worth the price place as a non member, but a member after forking over $55k with them telling you nights as a diamond member could only cost $150 or so and you get $7000 dollars in travel credits to use on cruises or other travel. The cheapest room is still $400/night and you only get to use a small portion of this so-called travel credit to reduce the price of cruise etc. I was lied to by people selling membership and would not recommend ownership to anyone.....so not worth it!
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
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Elena wrote a review 14 Apr
1 contribution1 helpful vote
My husband and I came with his service animal here to Cancun. Our butler Ronaldo is the best butler in the world! Ronald and Jesus both helped us with our requests and provided excellent service. Next time we come to Hotel Xcaret, we will ask for Ronaldo and Jesus again. The food is not that great here but our dinner at Fuego is fantastic. The food is excellent. Thanks to Ronaldo and Jesus for making it happen. Before Ronaldo’s shift was over, he came to say farewell to us at Fuego. Amazing experience here in Cancun. Thank you everyone here at Hotel Xcaret!!!
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Director General, General Manager at Hotel Xcaret Mexico - Preferred L.v.x. Collection
Responded yesterday
Dear Xj64967223, We would like to thank you for sharing such a kind review from your experience at Hotel Xcaret Mexico. Guests' satisfaction is our top priority, and the best reward we could have is to see our guests depart with everlasting memories from their stay. We are glad to know we were able to deliver this promise to you. Rolando & Jesus certainly are perfect examples of what attention to detail plus a warm and kind service can represent in someone's experience while at Hotel Xcaret Mexico, they will be very happy to receive your amazing recommendation, rest assured that in your next experience they will work diligently to make it even better than this past one. We appreciate your preference and we will be honored to be your hosts in a near future. Please come back soon. Sincerely, Hotel Management Hotel Xcaret México
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P H wrote a review 14 Apr
1 contribution
I came with my wife and service animal here. Absolutely amazing hospitality from our butler Ronaldo. He gave us impeccable service. His partner Jesus also helped us with all our requests swiftly. They both provided amazing service and allowed us to enjoy our experience here with ease and comfort. Before we left, Ronaldo personally came to Fuego restaurant that Jesus helped us booked for tonight. The food honestly is terrible. But Fuego is delicious. We had a blast!!!
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Director General, General Manager at Hotel Xcaret Mexico - Preferred L.v.x. Collection
Responded yesterday
Dear johnsonh300, On behalf of everyone at Hotel Xcaret Mexico, I would like to thank you for your five-star review. We really do appreciate our guests taking the time to leave us your feedback, and we love hearing about our guest’s experiences whilst staying with us. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of México deep in their hearts, therefore after reading your excellent comments addressed to Jesus and Rolando, we feel proud to know that we have achieved that. Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again. Sincerely, Hotel Management Hotel Xcaret México
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PRICE RANGE
US$339 - US$942 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
900
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Frequently Asked Questions about Hotel Xcaret Mexico - Preferred L.v.x. Collection
Which popular attractions are close to Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Nearby attractions include Xcaret (5.7 km), Ecopark Kantun Chi (2.5 km), and Rio Secreto (5.2 km).
What are some of the property amenities at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Conveniently located restaurants include The Traveler's Table, Restaurante Ha', and Xin Gao.
Are there opportunities to exercise at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Xcaret Mexico - Preferred L.v.x. Collection have an airport shuttle?
Yes, Hotel Xcaret Mexico - Preferred L.v.x. Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret Mexico - Preferred L.v.x. Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.