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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Blissful Escape Offer!
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Free cancellation until 01/05/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (3192)
Room & Suite (772)
Videos (4)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 26/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Banyan Tree Mayakoba
Updated 26/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 289 hotels in Playa del Carmen
2020 Travellers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 120 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Room & Suite (772)772
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Golf course
Tennis court
Bicycle tours
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Cable / satellite TV
Bath / shower
Private balcony
Room service
VIP room facilities
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
River View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Blissful Escape Offer!


Full view
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport42 kmSee all flights
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3,421Reviews166Q+A100Room tips
Traveller rating
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Popular mentions
Jay S. wrote a review Yesterday
1 contribution
Had a wonderful time with the family! Only downside was there were not more Mexican eating options. When coming to Mexico, it would be nice to get more immersion into the Mexican culture. The amenities were nice and would happily come again.
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Date of stay: April 2021
ClaudiaSanchezG wrote a review Feb 2021
Mexico City, Mexico20 contributions6 helpful votes
Hotel's Favourite
It was a real pleasure to stay at Banyan Tree Mayakoba. Service is exceptional and provided with care. Accommodations are very well prepared and enjoyable. If you are planning a relaxing trip don’t miss this place.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 4 Feb 2021
Dear ClaudiaSanchezG, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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peacelove555 wrote a review 17 Apr
Ocean City, New Jersey1 contribution
This hotel is a great place to vacation the service people are very nice, the food is very good, the ambience is incredible and it is very inviting. I love the fact that they protect the wildlife and the animals that were there before the hotel was even built it's so beautiful to see nature untouched and protected. However I gave it four stars because though this is a 2020 "5 diamond award" winning hotel some of the rooms are 12 years old without any" major "updating or renovation. They are building new units which is appreciated however more money should be put towards updating the old units that they are still using and charging top dollar for. Other than that I had a wonderful time I would come back this time I would book the newer room and enjoy myself even more thank you P.S They need MORE beach umbrellas for the hotel guest..
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Date of stay: April 2021
Sleep Quality
Room Tip: newly build room on the beach are the 900 room numbers. if you want private pool get 500-700 room...
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Seaside726289 wrote a review 16 Apr
22 contributions4 helpful votes
I decided to book a 7 day trip with my wife and 9 month baby and was not disappointed. Everything was amazing, and the staff was top notch. The workers were genuine and went out of their way to make our stay unforgettable. In particular, Marco at the Sands Beach club was excellent and made sure we were shaded and comfortable. The Sands pool had an amazing view of beach. It was also very convenient having our own pool/jacuzzi in our room for when our baby napped. The food was prepared as if we were eating fine dining every meal and the portions were generous so we understood why prices may be considered a bit high. I really enjoyed biking around the property and the free eco boat tour where we saw tons of birds, turtles, and even a crocodile. All in all, we would definitely come back, and next time may try to play a round of golf on their PGA course, El Chamaleon.
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Date of stay: April 2021Trip type: Travelled with family
2 Helpful votes
Nancy wrote a review 16 Apr
4 contributions
I’m writing from our last evening here after a week of paradise at the Banyan Tree Mayakoba. My husband and I traveled here for spring break and my husband’s birthday with our 2 pre-teen and teen boys and had a blast. To start with, we were upgraded from the Serenity 2 bedroom villa to the spacious 3 bedroom Beachfront villa! What a splendid way to start our stay...after a simple and quick check in we were whisked away by boat to our luxurious villa where our boys went gaga for the accommodations. We had the lovely master suite and the boys chose to share a bedroom up top for gorgeous ocean views. The living room was the perfect spot for us to catch up on work, have a snack of fresh fruit that they replenished daily, and for my husband to have his early morning coffee without waking me from my lazy mornings...The villa pool was so spacious, and the boys had plenty of room to romp around, throw their football, and race from one end to another. I brought pool floats and found a peaceful corner of the pool to nap and relax...and the hammock was the perfect afternoon snooze. The best part was our resort host Carlos who took care of everything from reservations, to birthday decorations, to housekeeping coordination, to bubble baths set up during dinner, to transportation via boat and buggy. We used WhatsApp to keep in touch which was perfect. He was so responsive even in the off hours. When he was off for the weekend, we were smoothly transitioned to Raul who graciously continued the personal service in making sure all was well. We had a few minor issues with the villa around pool filtering and some tiny critters which were all addressed in very timely fashion. We also made some last minute switches around for reservations which were handled with grace and patience. We splurged and did the Haab dinner which was fun and delicious. Our host Henry taught us so much about the Mayan culture. We had him come to our villa for a in villa bbq as well where we feasted on our personal dinner of grilled steak, lobster, and freshly caught fish along with a plethora of apps, sides and desserts to round off the evening. Even for our youngest who is a picky eater, we ordered off room service menu and Henry made him feel special by cooking his teriyaki beef dinner on the grill with flambé show so he didn’t feel left out! We also checked out Cello where we had a great Italian dinner...there was a small snafu with my husband’s entree but the chef personally came out to apologize and they made sure to make things right. We did Saffron which was an incredible over water experience...we just were in Thailand for vacation a year ago before the pandemic so it is hard to impress us with Thai food, so I would say to go more for the setting and ambiance and adjust your expectations around the food...as you are in Mexico after all... :). The Sands is our dinner for tonight, although we did do lunches on the beach there. It’s a beautiful newly opened facility which vastly surpasses their older beach club area. The beach was pretty...very blue and Caribbean feeling. We experienced a few days of reported high sargassum days...but the resort did a good job cleaning it up off the shore. It didn’t bother us too much and we still got out into the ocean to swim. There is pretty bad beach erosion, however it looks like with the new beachfront villa being built there might be a good deal of sand dredged up where they could perhaps repair it. The staff is very accommodating in setting up chairs and umbrellas and bringing waters... We also checked out the rest of the Mayakoba resort both with a private ecotour and biking around the nature trails. It was a little hot so we didn’t last too long, but we did manage a fun archery lessons for the boys in the family as well as some nice A/C arcade gaming at the puebilta village. And we did a beautiful evening at the Andaz sotavento beach restaurant where we enjoyed grilled meats. Mostly though we enjoyed our time at the banyan tree resort. The best part of this vacation was feeling safe from the pandemic. The hotel staff all were very careful in wearing masks at all times. Even the groundskeepers who were working on the gardens wore masks at all times. The only ones who we saw without masks were the obvious Americans who seemed to live in a bubble. The staff however were generally good enough to smoothly offer masks and require them in the public areas. Of course, having private pools in the villas also makes this a pandemic safe stay. Restaurants all had outdoor seating, all activities outside our villa were outdoors...and Even our time at the Beach Club area we were able to safely socially distance from others in our lounge chairs. I very rarely ever write reviews, even though we regularly travel both within the US as well as around the world 4-6 times a year as a family...but I wanted to share our incredible experience here as it was noteworthy in the service and care they took. The Banyan tree by far had the most romantic ambiance. Just starting with the lobby itself gives you an idea of what a lovely place it is to be...especially in this crazy surreal world we just came out of with the 2020 pandemic...
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Date of stay: April 2021Trip type: Travelled with family
US$514 - US$1,466 (Based on Average Rates for a Standard Room)
banyan tree mayakoba hotel playa del carmen
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Banyan Tree Mayakoba
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include El Puerto, Saffron, and Piaf Restaurant.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Banyan Tree Mayakoba have an airport shuttle?
Yes, Banyan Tree Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Banyan Tree Mayakoba?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (8.8 km).