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    Grand Velas Riviera Maya

    Carretera Cancun Tulum Km. 62, Playa del Carmen 77710, Mexico
    011 52 322 226 8689
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    3/12/2017 4/12/2017
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     65 people are viewing this hotel
    US$1,292
    US$993
    SAVE US$299
    US$1,292
    US$993
    Traveller (2596)
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    Overview
    • Excellent83%
    • Very good12%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “sen lin” (201 reviews)
    “zen section” (150 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Grand Velas Riviera Maya
    Offers & Announcements: LAST AVAILABLE SUITES!!!
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (3,290)
    There are newer reviews for Grand Velas Riviera Maya
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    741 - 745 of 2,488 reviews

    Reviewed 17 April 2016

    We have stayed at other luxury/exclusive resorts and think The Grand Velas is the best! The grounds are beautiful, as expected for a luxury hotel of this calibre. What sets this resort apart from other luxury resorts is the level of service. Never had we...More

    2  Thank ACSLJ
    Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 19 April 2016

    Thank you very much for selecting Grand Velas for your family vacation and for sharing your splendid comments on your stay. I am particularly proud of the service that my employees are providing to you and all our valued guests. I feel a real momentum...More

    Reviewed 17 April 2016

    TRIP OBJECTIVE My two siblings and our spouses (all mid-30s to mid-40s) were looking for a few day getaway to nearby Playa del Carmen to celebrate my 40th birthday. We’d all been to Mexico numerous times, but were looking for a nicer place than we’d...More

    4  Thank JBizzle76
    Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 19 April 2016

    Thank you very much for sharing your wonderful feelings on your 40th birthday celebration. I am sure that the closeness of your family really lends to some enchanting holidays, and we find ourselves as the fortunate ones this time because of your selection of Grand...More

    Reviewed 17 April 2016 via mobile

    Super choice for relaxing in a lux setting. We stayed a week in the Zen section in a ground floor level room with 2 queen beds and enjoyed every minute! Loved the jungle setting, the fantastic pools -- wow -- the gorgeous landscaping and attentive...More

    2  Thank Gretchen O
    Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 20 April 2016

    Gretchen, it was truly our pleasure in hosting you and your family in our “magical” Zen ambience. Our jungle setting is quite unique among hotels in this region and to have the ability to enjoy the best of both worlds, jungle and ocean, is certainly...More

    Reviewed 16 April 2016 via mobile

    Awesome place. Second time we have been. Top notch service. Five star food. My kids love the kids club. Had great adult dinners while kids went to kids club (age 6 and 8). Pools were very clean and great service there too. Only negative really...More

    16  Thank hoosiercolt
    Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 18 April 2016

    Thank you very much for returning to this luxurious setting and allowing us to cater to your pampered needs. I am glad that you have found a great consistency during your two visits so far, and having our Kid`s Club to entertain your two young...More

    Reviewed 16 April 2016

    I have traveled a lot and stayed in many excellent hotels...Raffles in Singapore, the Dorchester in London, the Beverly Wilshire in Beverly Hills and more....but never had I encountered such excellent service. Whoever trains the staff deserves kudos. The hotel is beautiful but what makes...More

    1  Thank smalady
    Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 18 April 2016

    Your incredible comments and observations are very humbling to all of us, especially when placed in comparison with such renowned establishments. They will serve as proof positive that an all-inclusive can be considered world class and your kind words finely demonstrate that we are well...More

    Fairmont Mayakoba
    4,216 reviews
    #11 of 212 hotels in Playa del Carmen
    1.3 km
     
    Rosewood Mayakoba
    1,764 reviews
    #1 of 212 hotels in Playa del Carmen
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    Banyan Tree Mayakoba
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    Azul Beach Resort The Fives Playa Del Carmen
    6,790 reviews
    #59 of 212 hotels in Playa del Carmen
    1.6 km
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Airport Transportation
    • Breakfast included
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$737 - US$2,209 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Top resorts Hotel in Playa del Carmen
    • #2 Green Hotel in Playa del Carmen
    • #3 Spa Hotel in Playa del Carmen
    • #3 Luxury Hotel in Playa del Carmen
    • #3 On the Beach Hotel in Playa del Carmen
    • #17 Romantic Hotel in Playa del Carmen
    • #23 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 493
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, HotelsforEveryone, Orbitz, Hotwire, Travelocity, getaroom.com, Cancelon, Evoline ltd, Cheap Tickets and TripOnline SA so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen ,
    • Grand Velas All Suites And Spa Resort, Riviera Maya ,
    • Grand Velas Hotel Riviera Maya ,
    • Grand Velas Riviera Maya Mexico - Playa Del Carmen
    Add Photo Photos
    Traveller (2596)
    Pool & Beach (752)
    Room & Suite (742)
    Dining (353)
    Hotel & Grounds (1503)
    Bathroom (30)
    Family and Play Areas (20)
    Business Centre & Event Rooms (8)
    Nearby
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    1.13 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Jacqueline G
    6 November 2017|
    AnswerShow all 6 answers
    Response from Joshua R | Reviewed this property |
    I am the author of the review that “badged” this resort. I’d be happy to address your concerns
    10
    Votes
    TMandy1101
    4 November 2017|
    AnswerShow all 5 answers
    Response from DirectorGVRM1 | Property representative |
    Hello; Warm greetiings and thank you for your interesting question. Our eight specialty restaurants offer an option fo all the allergies and food restricions. I recommend you to contact our pre-arrival concierge to make... More
    0
    Votes
    Google Translation
    zangwang04
    29 October 2017|
    Answer
    Response from DirectorGVRM1 | Property representative |
    Hola; Greetings from sunny Mexico. thank you very much fro your interest in Grand Velas. Winter in the Riviera Maya have the avarage temperature of 70° to 80° F and in Grand Velas we have some of the pools heated for your... More
    0
    Votes
    Google Translation
    Room Tips
    "Grand Class is very quiet, adults only I believe. Ambassador better for families."
    Read review
    "Ask for 2nd floor rooms."
    Read review
    "Zen for peace and quiet, Ambassador for convenience to pool"
    Read review
    "Either a beach room, or if in the Zen, near the Zen pool"
    Read review
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