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Grand Velas Riviera Maya

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2,668 Reviews from our TripAdvisor Community

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Showing 2,033: English reviews
Guelph, Canada
Reviewed 23 March 2015

I just spent a week for March break with my family at Grand Velas. It was without question, an amazing all-inclusive experience. High touch service at every turn, with such warm, caring and professional staff! The food in all of the restaurants is second to none, we were blown away every day with the selection of food choices...in both the...

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Thank SSPhoebe
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you so much Phoebe for your glowing comments and recommendations on our resort. We are highly proud of receiving some of the most distinguished awards that a hotel can earn including the coveted 5 Diamond Award. But the ultimate award that makes us the most proud is your satisfaction. We understand perfectly that it is due to you Phoebe...

Cincinnati, Ohio, USA
Reviewed 22 March 2015

My travel agent recommended this resort when I said that we wanted an all inclusive but high end resort. The Grand Velas is ranked as a 5 star resort. I have been to many all inclusives in the Cancun area and this one was definitely one of my very favorite resorts. We travelled with 3 kids (ages 13, 11 and...

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6Thank casymo
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I firstly wish to thank you for taking your travel agent´s advice and reserving with us for your March family vacation. To be considered as “definitely” one of your favorite resorts, especially with your vacation experience throughout this region really speaks volumes of the quality of product and service that you received. From your arrival and personal concierge all the...

Toronto
Reviewed 22 March 2015

I decided after my last trip to Grand Velas that it just wasn't worth going anywhere else. Just back again with family and friends and it never ceases to amaze me that they continue to provide such amazing service and quality! We were lucky enough to be there for the Gout de France tasting menu celebration on March 19th at...

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Thank TOLarry
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Larry for your hearty recommendation and loyalty towards Grand Velas. You were certainly fortunate to be on hand for the Gout de France celebrations where over 1000 chefs participated by offering their most delicious French haute cuisine to the people and tourists of this region. And even more fortunate you were to personally enjoy the creations...

Reviewed 22 March 2015

Just returned from 6 days, 5 nights at Grand Velas staying in Zen Class section. Fantastic and first class resort and experience! Resort is very well maintained, cleaned and organized. So many people around and willing to assist scheduling or getting anything. All details are considered for guests. We loved the food...clearly pride themselves on offering the best. We tried...

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2Thank RyanHawk
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Ryan for your great comments and glowing recommendation of Grand Velas. You are absolutely correct when saying that we “clearly pride ourselves in offering the best”. That pride extends to every single aspect of our operation including our world class spa. Your kind accolades on that experience will make my staff very proud and motivated to...

Monterrey, Mexico
Reviewed 21 March 2015

Amazing staff, the rooms have their own small pool. The SPA is a world first class SPA. I've traveled all over the world in luxury hotels and this was the best BY FAR. the only negative I will say is that you have to take transportation from your lobby to the beach. The hotel is so big that your room...

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Thank G G
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much for sharing your warm comments and recommendations with everybody on TripAdvisor. Your accolades on our resort and in particular the Spa are truly first rate. Residing in our Zen ambience certainly has its own benefits such as a tranquility shared with nature and a finely detailed and very large suite. As you and many other valued...

Hunt Valley, Maryland
Reviewed 21 March 2015

We just returned home late last night from our vacation at Grand Velas. From start to finish, the engaging staff bent over backwards to ensure we were happy. Javier, our concierge greeted us when we arrived and walked us to our lovely Zen Garden suite. Throughout our stay, he was available to help or answer any questions. We liked the...

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2Thank JBrand123
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I wish to thank you very much Mrs. Brand for your glowing comments on your family holiday with us. And I must add an extra thank you for your affirmation on the policies of our dress code in our fine dining venues. I truly believe that the great majority of our affluent guests feel the same way when dining in...

Dallas, Texas
Reviewed 19 March 2015

We are hounded to buy the hotel transporation to get their 180 dollar service. I rented a car w. insurance for 200 for 4 days. It costs 60 dollars round trip from the hotel to go into town. When you arrive it is nearly 1 mile to get from the road/gate to the ambassador registration area which is near the...

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9Thank chos888
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Normally when a guest writes a review while still in the resort i wish to wait to respond until the holiday has ended in order to answer and comment on the entire vacation experience. I am informed that overall your stay was a successful one and that you are preparing to return again with the family in September. As there...

Barcelona, Spain
Reviewed 19 March 2015

Your in paradise once you step into the hotel. The staff make you feel at home helping you in any thing you need. Excellent service. Food was amazing the Piaf French restaurant was our favorite we went 3 times. Cocina de Autor an very nice and unique experience. Frida, Sen lin, and bistro also very good. Great drink at the...

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2Thank Lola M
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Lola, it is with great pride that I read your lovely review and knowing that Spain has a large amount of tourist destinations, many featuring all inclusive resorts. Your glowing review makes us feel honored that you hold us in such high regard considering the travel experience that you have. We certainly do take great importance in our culinary tour,...

Dallas, Texas
Reviewed 19 March 2015

We were lucky enough to be invited on a company incentive trip here, and had a wonderful time. The resort is absolutely gorgeous, everything high quality. The pool area is huge and well maintained, great service there and on the beach. The rooms are large with wonderful balconies. They also have excellent restaurants, all a part of the all inclusive....

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Thank hejohnsonvc
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

It is very pleasing that all aspects of your incentive trip to Grand Velas were to your great satisfaction. Our culinary tour, suites, service and pools are considered top of the line in Playa del Carmen and I hope that you can return with the entire family to share in the delight that you experienced on this trip. Thank you...

Manhattan Beach, California
Reviewed 19 March 2015

Forgive me for the long-overdue review! This August we spent our third week-long vacation at a Velas resort - with this as our first at the Riviera Maya location. It was absolutely wonderful from start to finish. Every staff member bent over backwards to make us feel incredibly welcome every moment of our trip - from carrying my son to...

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Thank Kate D
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much for sharing your wonderful thoughts on your August vacation with us. And please do not worry for feeling that your review is overdue. The most important thing is that the memories are still fresh in your minds. So much so, that you have sent your husband and kids to reunite with our staff this spring. This...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €688 - €1,349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Mexico - Playa Del Carmen
Hotel Style:
#2 Luxury Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
295 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are ginormous and very comfortable. Each room comes with a butler, who takes care of anything you ask for - dinner reservations, additonal towels and soap, and additional drinks and snacks. Each room also has a great mini-bar that is always filled with wine, beer, soda and water. It also has snack items - chips, pretzels, nuts and candy bars. ”
 of 5 bubbles formermemphian, 16 Jan 2017 | Read review
“3rd floor suites have covered balconies in Grand Class - beautiful to sit at even through afternoon showers.”
 of 5 bubbles jacquelinem826, 15 Jan 2017 | Read review
“The top floor rooms with a hot tub on the balcony were amazing!!!”
 of 5 bubbles sharkdiverchic, 11 Jan 2017 | Read review
“Grand Class has all suites overlooking the Beach”
 of 5 bubbles tastetime, 10 Jan 2017 | Read review
“Quieter rooms away from the elevators. Ground floor walk outs for families with small kids.”
 of 5 bubbles Kgabansk, 8 Jan 2017 | Read review
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