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Grand Velas Riviera Maya

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2,604 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Velas Riviera Maya
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Showing 1,987: English reviews
outta sight
Reviewed 19 February 2015

My boyfriend and I stayed for 4 nights and 5 days at this wonderful resort. I have traveled the world and have been to other 5 start resorts and this was top notch in most every way. The service everywhere was impeccable, except for the last 2 room service orders which we needed to call back the staff to bring...

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4Thank galacticbanana
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for sharing your delightful experiences at Grand Velas with everybody on TripAdvisor. It was a pleasure to read your comments and they will be very motivating as they are posted for all of my employees to read and be proud of. It is especially pleasing that you found every aspect to be “top notch”, especially with...

Fort Mill, South Carolina
Reviewed 19 February 2015

My husband and I spent three nights at the Grand Velas in a Zen Grand Garden View room also referred to as the "Jungle". The room itself was ok, clean, very peaceful, but had an odd smell. I'm not usually thrilled about "All Inclusive Resorts", but I have to say...the food and alcohol options were amazing. Our first meal after...

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6Thank Carrie P
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

First of all Carrie I would like to thank you and your husband for selecting Grand Velas for your three day retreat. As foodies and aficionados of the finer things in life I am truly glad that you found our culinary tour to be to your great taste and that the overall experience was an exceptional one. Our gastronomic personnel...

Reviewed 17 February 2015 via mobile

We've been to most of the hotels of the Riviera Maya, and this is definitely the best. The quality of the food, presentation of all dishes, top level. Best of the best! The service very professional and VERY friendly. The rooms are beautiful! The size of the rooms is incredible, about 100 m2. The materials and decorations first class. The...

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3Thank Roland M
donald w, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Roland for your high recommendation of Grand Velas. To be considered the best that you have ever experienced in Riviera Maya is certainly an honor for the 3,000 employees who dedicate themselves as a team in providing outstanding vacations for you and for all of out valued guests. I hope that we will have the privilege...

Mexico City, Mexico
Reviewed 17 February 2015

We just spent five days, four nights at the Grand Velas with a large party which included several children. Here's the breakdown: Pros Fresh, healthy food for an all inclusive with the option to splurge on not so healthy options. Direct beach access if you stay in the Ambassador section, which we did. Many of the top hotels in Riviera...

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8Thank Lali2010
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for bringing to my attention some areas for improvement that you found during your vacation with us. I always demand that every guest request be carried out in a swift and efficient manner with nothing too big or too small to address. I have already ordered more high chairs for our family restaurants in order to...

Biddeford, Maine
Reviewed 17 February 2015

My fiance' and I went to visit Grand Velas for my company trip and we had an amazing time! The resort was beautiful but the service was even better! All of the servers went over and beyond and would get us ANYTHING we wanted! The best server we had was Bautista at the Zen pool! He was so nice and...

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2Thank Lauren C
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Lauren for recognizing the great work of Bautista, our waiter in the Zen ambience. For many years his dedication to his guests has been noted over and over and he truly is an asset not only to the resort, but to the guests that choose to relax in his section. It is pleasing that you enjoyed...

San Antonio, Texas
Reviewed 16 February 2015

My wife and I have stayed at the Grand Velas Riviera Maya more than 8 times over the last 2 years. We go to Mexico for both business and pleasure. This is the best all inclusive resort in the American Continent. Nowhere will you find the quality of the property, pools, rooms, food, staff,night clubs, bars, cuisine and overall guest...

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8Thank Enrique S
Fishers, Indiana
Reviewed 16 February 2015

We just returned from seven days at Grand Velas and had a wonderful time. Always get a little worried when you read some reviews that are not favorable but I can say we loved the resort and are planning to return next year. We had our three sons ages 8, 6, and 19 months with us and they had a...

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5Thank kathy b
Toronto, Canada
Reviewed 15 February 2015

We just left Grand Velas and had our best vacation in 30 years of travel. It was better than we ever could have imagined in our wildest dreams. When we choose a destination, it has to have great food (my wife is a chef), luxury, and culture. We had high expectations of Grand Velas, based on research, but our experience...

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Thank Eugene D
Columbus, Ohio, United States
Reviewed 14 February 2015

The previous year, my family and I didn't have the most favorable stay at the location (as can be viewed from previous entries). This stay was much improved. The level of attention to detail improved. One highlight was the NYE ball. It was well planned. The food was good. The entertainment was even better. The live music was fun and...

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2Thank larkyhow
Boston
Reviewed 14 February 2015

We stayed in Zen and it was visually stunning, immaculate and so peaceful. Thank you Jimena for taking care of us and Rocio for making our dinner reservations. The restaurants, especially Piaf and Frida, are so beautiful and all of the food is well prepared and artistically presented. All of the staff are gracious and helpful and always try to...

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1Thank gourmetgirlBoston

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €650 - €1,569 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Odigeo, Priceline, Hotels.com, Travelocity and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Mexico - Playa Del Carmen
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
273 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“VIP if traveling without kids, pricy but worth it.”
 of 5 bubbles 333ginae, 8 Dec 2016 | Read review
“Grand class for peaceful location, Ambassor for families and Zen if you want wildlife at your doorstep.”
  • View form grand class suite - Sunrise !
 of 5 bubbles karencC6960CE, 7 Dec 2016 | Read review
“I like the Zen Area as it is quieter and in a more tranquil location.”
 of 5 bubbles Capt419, 6 Dec 2016 | Read review
“If you don't have kids with you, spend the money for the Grand Class Suites on the Top Floor”
  • View from our suite
 of 5 bubbles 882philipf, 3 Dec 2016 | Read review
“Grand class has amazing view of ocean but Zen is in jungle and also spectacular..”
 of 5 bubbles Kimb35, 1 Dec 2016 | Read review
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