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Grand Velas Riviera Maya

Traveller (3023)
Room & Suite (820)
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About
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.
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Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Great View
Green
HOTEL CLASS
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Offers & Announcements:Package Deal
Reviews & more
3,914Reviews
3,953Photos
439Q+A
100Room tips
Traveller rating
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Popular mentions
+3
Came with my girlfriend as part of a work reward and we were blown away by the service and quality of rooms and food. Beaches are always clean and the pool concierge Israel and Nora were the best getting anything we need. They move the massive umbrellas for us to keep us in
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Hotel's Favourite
I had high expectations for Grand Velas after having stayed at GV in Puerto Vallarta a few years back and this hotel exceeded what I expected. The service is impeccable. Spa is world class. Food is very good. I’d absolutely recommend Grand Velas Riviera Maya to anyone
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Review collected in partnership with this hotel
Response from Rodolfo G, Director General at Grand Velas Riviera Maya
Responded 20 Aug 2018
Thank you, Greg, for seeing for yourself the high standards that we place on all of our resorts. As a leading group of Mexican Resorts, our goal is to put forth a high-end consistency in all of our endeavors. And our commitment to providing only the very best in Spas is favorably recognized the world over, and your firm seal of approval on the "world-class" Spa experience that you enjoyed signals to us that we surpassed your lofty expectations with our facilities, expertise, and product. Thank you, sir, for taking a few moments to express your delight on the Grand Velas guest experience and for your recommendation to others. You can be assured that we will continue to raise the bar further and generate even more marvelous comments after your next visit. Until then, we wish you all the best for an excellent summer in Durham, North Carolina. Take care. RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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Excellent resort. Amazing staff. Thank you Nora and Israel for the best service ever!!!! All restaurants were fantastic. Suites in the resort are incredible. Entire resort is well maintained and super clean.
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My girlfriend and I spent 5 days at the Grand Velas Rivera Maya over New Years and could not have been happier. While the trip was certainly expensive , especially over the holidays , it was worth every cent , from the moment we were greated at arrival with some excellent
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Review collected in partnership with this hotel
This was my second stay at Grand Velas over Xmas and the New Year. The resort is fabulous. We flew direct from London, UK to Cancun. It was well worth the journey. The resort is beautiful, and the attention to detail extraordinary. All of the staff were polite and friendly. The
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Review collected in partnership with this hotel
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Zen Suite #3 at the Grand Velas Riviera Maya
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Zen Suite #2 at the Grand Velas Riviera Maya
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Zen Suite #1 at the Grand Velas Riviera Maya
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Grand Class Suite at the Grand Velas Riviera Maya
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Amabassador Suite #2 at the Grand Velas Riviera Maya
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123456164
Hello funforus1, Thank you for your questions. The mainly difference is the location of each ambiance. You can enjoy all Restaurants, and communal areas, plus the amenities are the same for Grand Velas Riviera Maya. Depends in which experience you want to live, surrounded by the amazing jungle or close to the ocean breeze. Please to answer your questions contact our Concierge Department, so we can assist clarifying your doubts and help choosing the best option for you and your family. Sincerely,
1 vote
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Dear Blair B; Thank you for your interest in our Resort. I kindly ask you to please get in contact with our concierge team to make the proper follow up, if you already have a reservation it will be easier and better to identify your family and have this all the attentions with you. Karaoke and Sports bar are open to welcome your 16 years old, we do provide wheelchairs for our guests if needed with prior information and upon availability, all our restaurants are wheelchair accessible. Please let me know if there is any further information you need to make your future visit exceptional Best regards,
-1 votes
Is the resort in the Riviera Maya Vegan friendly?
Dear WinnyNiosi, hello and thank you for such an interesting question. Grand Velas stands out by its phenomenal culinary experience, by that I mean, to all the people either with allergies, food restrictions of any diet food or lifestyle. We recommend to contact our concierge team to notice in advance or restaurants and be prepared to surprise you and fits your necessities. Best regards
0 votes
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Our family traveled with a four year old and five year old. They had no difficulty at the beach at Riviera Maya The staff works tirelessly to make sure the beach is clean for your enjoyment We have been to Grand Velas Riviera Nayarit and Riviera Maya. We much preferred Riviera Maya. Enjoy you vacation
2 votes
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Dear Jrpower, It is a great pleasure to read regarding your interest in our hotel activities, therefore, I would like to take the opportunity to inform you that we have an extended Kids Club activities program and activities in where kids of all ages and adults can participate including Zumba or other dancing lessons, the gym activities are for teenagers and adults only, although kids from 12 to 16 years old can join them as long as an adult is taking the class with them and supervising, gym facilities welcome people starting from 16 years old. Please for more specific questions feel free to contact our pre arrival concierge team. Best regards.
0 votes
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12345688
"We stayed in the Zen part of the hotel which was quiet, comfortable and faultless."
"Zen beautiful tropical, gorgeous"
"Zen was quiet and just a short ride to beach. Use shuttle outside the spa."
"Any room will be fabulous. The Zen section is very cozy and quiet. Ambassador and Grand Class are on the beach."
"Staying on ambassador side of property was easier with kids who needed to go back and forth to room during day."
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PRICE RANGE
US$671 - US$1,477 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmengrand velas all suites and spa resort, riviera mayagrand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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