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Hotel Hacienda Real del Caribe

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1 room 2 adults 0 children
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Hotel Hacienda Real del Caribe
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512 Reviews from our TripAdvisor Community

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Showing 207: English reviews
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Merida, Mexico
Reviewed 1 week ago NEW

Spent 2 nights here. Great location. Clean, spacious and comfortable room and gorgeous courtyard with greenery and swimming pool. However extremely loud at nights when you're trying to sleep; noise coming from both people at the pool and then after midnight from nearby bars and clubs. Had to use earplugs on both nights and it was not even a weekend....

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Helpful?
Thank paulynnita
Reviewed 2 weeks ago via mobile

Beautiful hotel and a majestic pool. Wonderful pulled pork street tacos on the side of the hotel. It was a little loud at night but my family slept right through it. Upon checkout we were in our cab and Jorge sought us out as housekeeping was quick and found my daughters favorite stuffed animal. We will come back and enjoy...

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Helpful?
Thank Andrew B
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Andrew!!! Thank you so much for your comments, you are very important for us , we hope your next visit to riviera Maya we can be your host. We look forward to hosting you! Serving you is a privilege!

Niagara Falls, Canada
Reviewed 2 weeks ago

Nice-looking hotel with pleasant, helpful staff and comfortable rooms. The unusual decor and Mexican feel, make this place a positive experience for the tourist. The only drawback is that the towels and bed sheets smell like sewage or seaweed! If they can fix that, I will be more than happy to return!

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Helpful?
Thank blackirishman2015
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello!!!!! Thank you so much for comments, we increase our towels inventory and we have new ones, so you can come back soon :) . We look forward to hosting you. Serving you is a privilege!

Montreal, Canada
Reviewed 3 weeks ago

Hi My Name Is Michael Ponari From Montreal Canada. First Time In Playa Del Carmen In Mexico. I Was At The Hacienda Real Hotel From The 19th Of March 2017 To The 3rd Of April 2017 For My Vacation WOW WOW WOW ....!!!! It Was Great...!!!. A Special Thanks to The Staff ( Lulu And Her Staff Ama De Llaves...

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1Thank michaelponari
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Michael. Our brother from Canada, you are so special for us, we miss you already. We have no words to thank you, we are waiting for you next vacations in Playa del carmen. Remember this is your home away from home. Srving you is privilege!

Reviewed 3 weeks ago

Stayed here one night in transit from Cozumel to the Cancun airport. I didn't want to get up too early to catch the ferry. Very clean and comfortable. Location is amazing, a block from the ADO bus station, half a block to 5th Ave and a couple blocks to the beach. Not a resort hotel but great for what it...

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Helpful?
1Thank Steve J
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Steve!!!! Thank you so much for your comments, this is your home away from home. We look forward to hosting you ! Serving you is a privilege!!!

Glasgow, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed for 4 nights at the end of a 2 week tour of Mexico. The location of the hotel was great with the main shopping and restaurants within only a couple of minutes walk away. Our room was on the 3rd floor and faced the main road. The room was very comfortable and clean. Breakfast was good although on...

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Helpful?
1Thank djhunter77
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello!!! Thank you so much for your comments, for us are very important, about the towels we just increase the inventory. We look forward to hosting you. Serving you is a privilege!

London, United Kingdom
Reviewed 4 weeks ago

Hacienda Real is affordable and nice place to stay. It situated close to main walk and very close to beach. Rooms are very comfortable and nice however would be nicer with bit renovation. Staff , especially Karen is so helpful and friendly. They always happy to give you some advices about close attractions and restaurants. Hotel is quiet at night...

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Helpful?
Thank Jack_london007x
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Jack! Thank you for your comments , your comments are very important for us, we are working in a renovation. We look forward to hosting you ! Serving you is a privilege!

Ottawa, Canada
Reviewed 19 March 2017

Very clean, beautiful hotel in the heart of Playa Del Carmen. The room was spacious for our big suitcases, and the bathroom was also larger than the other hotels in similar price ranges. The only downside about this hotel is shower as water pressure was so low. Overall, I would highly recommend this hotel.

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Helpful?
Thank Kay B
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Kay! Thank you so much for your comments, for us are very important , in order to improve we are going to check the pressure of the water. We look forward to hosting you ! Serving you is a privilege!

Alexandria, Virginia
Reviewed 17 March 2017

The hotel is in a great location just by Quinta Avenida, so there are plenty of places around for eating, shopping, drinking, clubbing (famous clubs such as “Coco Bongo” and Palazzo are around the corner). This hotel is close to beach (3-5 minutes walk), and they have promotions to visit some beach clubs nearby. The hotel provides beach towels and...

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Helpful?
Thank rwarrior747
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello! Thank you so much for your comments, in your next vacations we hope you come to visiti us. We look forward to hosting you ! Serving you is a privilege!

Miami
Reviewed 4 March 2017

This hotel is beautiful. Its colonial building with its inner courtyard invites to spend time comfortably relaxed. The hotel has a magnificent swimming pool surrounded by the Interior balconies that highlights even more the beauty of the building. However, the hotel needs a good remodeling, especially in bathrooms and in terms of the painting of the rooms. Deserves that do...

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Helpful?
1Thank Enrique317
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Enrique! Thank you so much for your comments. About the bathrooms , we are going to star to work on it, great tip from you. Serving you is a privilege!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more   less 

Additional Information about Hotel Hacienda Real del Caribe

Address: Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €41 - €110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Hacienda Real del Caribe 4*
Number of rooms: 58
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Also Known As:
Hotel Hacienda Real Del Caribe Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#16 Best Value Hotel in Playa del Carmen
#56 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda Real del Caribe staff and other travellers.
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Questions? Get answers from Hotel Hacienda Real del Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room (2nd floor on a corner with balcony facing the street) was very loud at nights and had very slow wifi connection.”
paulynnita, 19 Apr 2017 | Read review
“All The Room,s Are Great And Beautiful And The Pool WoW”
michaelponari, 5 Apr 2017 | Read review
“it's better to have room with swimming pool view. They are more quiet at night”
Jack_london007x, 26 Mar 2017 | Read review
“Rooms with a courtyard view are quiet”
293kayb, 19 Mar 2017 | Read review
“Avoid rooms with balconies facing the street if you want quiet nights.”
rwarrior747, 17 Mar 2017 | Read review
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