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Hotel Hacienda Real del Caribe

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Hotel Hacienda Real del Caribe
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475 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Osoyoos, Canada
Reviewed 3 days ago NEW

I stayed there for 1 night and had booked through booking.com 10 months prior to arrival also requesting a room on the main floor due to a problem with stairs. When I got there the room was on the second floor and it was facing the side street which had the night clubs and they didnt stop until 5 am...

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Helpful?
Thank LyndaLyng
Hod Hasharon, Israel
Reviewed 5 days ago NEWvia mobile

It's nice hotel if you don't have high requirements, the location is good if you like parties the hotel close to the parties, If you want to sleep early it's hard because you can hear the musics from the parties. The staff was affordable.

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Helpful?
Thank Nir1992
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello. Thank you so much for your comments. serving you is a privilege!

Newcastle upon Tyne, United Kingdom
Reviewed 6 days ago NEW

this hotel is in 4 stories - including the restaurant/ sun terrace. lift to all. built around courtyard swimming pool. most rooms inward facing - outside rooms are noisy anyway. rooms are large bathroom even larger. shower over bath - yes a bath! plus his and hers wash basins. TV, hairdryer, air con and safe. expect to sign for TV...

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Helpful?
Thank shoemaker_10
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hola Thank you so much for your comments. We look forward to hosting you!! Serving you is a privilege!

Reviewed 1 week ago via mobile

The service at this hotel was amazing however the staff are a little let down by the facilities. Beds are very hard, water was hot and cold and room keys didn't always work. However, for the price and level of service, we would recommend!

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Helpful?
Thank toni_2204
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you for your comments, we are going to work on your suggestions. Serving you is a privilege!

La Manzanilla, Mexico
Reviewed 1 week ago

From the front-desk people to the cleaning staff, service couldn't have been better. The queen room was clean and comfortable. Given the location -- one block from 5th Avenue shops, restaurants, and action and two blocks from the Caribbean -- the price was fair. Breakfast from the 4th floor restaurant ( open only from 8-11 a.m.) was adequate, but a...

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Helpful?
Thank mexicojane2000
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you for your comments, we are going to work on your suggestions.

Greensboro, North Carolina
Reviewed 2 weeks ago

This hotel is a great price for the location and amenities. However, it hasn't been kept up as well as it could be. There were minor cosmetic issues that have been ignored, like a cracked mirror and a closet door that didn't shut. The air conditioning didn't initially work right in our room, but once it was brought to the...

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Helpful?
Thank abdias2
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello!!! Thank you so much for your comments , about the mirror and air conditioner we fixed , comments like yours helpd us to improve. We have special price for our repeat clients. Serving you is a privilege!

montreal
Reviewed 2 weeks ago

Just spend 3 nights at the Haciende......lets say that i was pleasantly surprise with the room they gave me....it was nicely decorated with a huge bathroom free wi-fi,a little fridge and a great ac. Now about the noise i must confess that i was apprehensive considering what i read in this forum but i must say that finally it wasn't...

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Helpful?
Thank eaglenest
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you so much for your comments, this is your home away from howe. We look forward to hosting you ! Serving you is a privilege!

Mexico City, Mexico
Reviewed 3 weeks ago

The hotel is very well located, near the main street (5th AV.). But if you have to stay in the room in the front wing, you will hear the music from the bar in front of the hotel all night till 5am! And I think the rooms and the amenities are not worth the price.

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Helpful?
Thank Chonla
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Chondla Thank you so much for your comments, we are located in heart of Playa del Carmen and you are right, bars are just next door however we have inside rooms, We are sorry what you had to pass thru, we are working hard on that. Serving you is a privilege!

London, United Kingdom
Reviewed 4 weeks ago via mobile

Nice location next to coco bongo and behind 5th avenue, we ve been from 10 to 14th jan the only bad thing i have to say is that it was impossible to sleep, all club around putting music from midnight to 6 am !! Very loud so if u plan to club it wont bother but if u staying at...

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Helpful?
Thank Hriad
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Hriad Thank you for your comments , we are working hard in all you suggestions. We look forward to hosting you ! Serving you is a privilege!

Vernon, Canada
Reviewed 4 weeks ago

You would think a hotel of this quality would have the basic amenities but it was lacking. I was looking forward to a hot shower, (I would have settled for a Luke warm shower) after a long day of travelling but this was not to be. I ran the shower for 20 mins but no luck, cold water. It wouldn't...

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Helpful?
Thank ahesk
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Ahesk Thank you so much for your comments, about hot water and towels we are going to fix them, the hotel just get 30 towels more to add to the inventory. Serving you is a privilege!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more   less 

Additional Information about Hotel Hacienda Real del Caribe

Address: Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €47 - €113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Hacienda Real del Caribe 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Hotel Hacienda Real Del Caribe Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#12 Best Value Hotel in Playa del Carmen
#56 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda Real del Caribe staff and other travellers.
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Questions? Get answers from Hotel Hacienda Real del Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Courtyard rooms probably are quieter.”
 of 5 bubbles mexicojane2000, 8 Feb 2017 | Read review
“The rooms in the front wing are very noisy at night.”
 of 5 bubbles Chonla, 24 Jan 2017 | Read review
“Outside rooms have city noise, courtyard rooms have pool noise”
 of 5 bubbles ahesk, 17 Jan 2017 | Read review
“See summary regarding rooms. I had lots of family here”
 of 5 bubbles vacationera2014, 11 Jan 2017 | Read review
“Do not get the street-side on Calle 10”
 of 5 bubbles searious, 19 Aug 2016 | Read review
5 of 5