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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,609 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,704: English reviews
Connecticut
Reviewed 29 September 2016

We visit Azul Five in August and loved it just as much as the first time. We Stayed in a 3 bedroom Sky Suite in building 7 which is a perfect location between the beach and plaza. Overall the room was in good shape with a few little items that could be fixed, but this did not take away from...

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4Thank Botte5
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

The wellbeing of our guests is primordial to us and I was please to read that our team good care of you and your family. Thanks you again for your feedback, we are looking forward to see you again in sunny Azul Fives. Renaud Pfeifer General Manager

Reviewed 29 September 2016

We were married on the Sky Deck, September 24, 2016. A total of 61 guests came to celebrate our special day with us and the staff at Azul Fives were nothing short of amazing and accommodating. Sky Deck: This is one of their premium locations but worth EVERY single penny spent. The view is simply amazing and also provides privacy...

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2Thank Jewel A
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

The wellbeing of our guests is primordial to us and I was please to read that our team good care of you and your family. Thanks you again for your detailed feedback, we are looking forward to see you again in sunny Azul Fives Renaud Pfeifer General Manager

Seattle, Washington
Reviewed 29 September 2016

Azul Five Review: 9/12/16 Negatives: Check-in- When checking in we arrived that morning and were told that we couldn’t check in until 3pm but to come back in a couple of hours to see if the room might be ready. We decided to head to the pool for a few hours and come back to see if we could get...

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6Thank Ozzie L
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Ozzy L First of all, we want to thank you for sharing your comments with us due to the recent stay at our Azul Fives Hotel. After Reading your review we are sorry and want to apology for any disappointment upon check in and check out and for any disappointment in the service received during your stay. Our employees...

Denver, Colorado
Reviewed 28 September 2016

I stayed at this resort for a wedding. The resort was absolutely amazing and beautiful! Our patio opened straight to one of the pools, which wrapped along many of the buildings. The staff left champagne and truffles in our room everyday. The beach is beautiful. Drinks were good - hit or miss in terms of how strong/weak they were. One...

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2Thank HeatherColeman217
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Renaud Pfeifer General Manager

Toronto
Reviewed 28 September 2016

We traveled to Azul Fives for Sep 3-10, 2016. We stayed at building 9 ( not the newest) and had two huge rooms. One was a 1 bedroom suite with a Jacuzzi and another 1 room for the kids.( 2 double beds). The beds are super comfortable with great mattress and awesome pillows ( we bought some to take home...

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4Thank MarkFromThornhill
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

The wellbeing of our guests is primordial to us and I was please to read that our team good care of you and your family. Thanks you again for your detailed feedback, we are looking forward to see you again in sunny Azul Fives Renaud Pfeifer General Manager

Toronto, Ontario
Reviewed 28 September 2016

We stayed at the Azul Fives in January 2015. We were very impressed by the warm welcome, the personal tour to our sky suite and the suite itself was to die for. It was HUGE with a full kitchen, living room, dining room, 2 balconies, 3 washrooms and stairs in our suite leading up to our corner rooftop patio! It...

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2Thank sandybeach70
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Renaud Pfeifer General Manager

Hamilton, Canada
Reviewed 28 September 2016 via mobile

This is the perfect family get away!! The food is absolutely delicious, I'm a vegetarian and had plenty of amazing options. My husband and I chose to travel with our 4 year old son and 6 year old daughter and the Azulitos kids club was like family. Yolanda, Carolina, and Maria Jose treated our children like they were their own....

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Thank sbanfo
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Renaud Pfeifer General Manage

Temecula, California
Reviewed 28 September 2016

The property is impressive and the staff is fantastic. Pros: Good restaurant selection from a great Thai restaurant to tacos on the beach. Service was good in most cases; however we were there in off season Sept 10 - 17. Rooms, pool and common areas were very clean and well kept. Staff was great, friendly and helpful. You have to...

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1Thank hotr893
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! Renaud Pfeifer General Manager

Hamilton, Canada
Reviewed 27 September 2016 via mobile

This is the perfect family get away!! The food is absolutely delicious, I'm a vegetarian and had plenty of amazing options. My husband and I chose to travel with our 4 year old son and 6 year old daughter and the Azulitos kids club was like family. Yolanda, Carolina, and Maria Jose treated our children like they were their own....

 Report
Helpful?
1Thank sbanfo
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

The wellbeing of our guests is primordial to us and I was please to read that our team good care of you and your family. Renaud Pfeifer General Manager

Reviewed 27 September 2016

Me and my wife returned to Azul Fives a year on from getting married there last year as we wanted to experience the place just for ourselves. Whilst I can say the facilities, entertainment, service and food are of the great quality there was one part of the holiday which has left a sour taste. We visited the concierge one...

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2Thank lyness1980
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear lyness1980, Firstly, we want to thank you on behalf the entire Azul Fives Hotel for the great comments about our dedicated staff, the food and facilitie. All our staff is highly qualified to offer you the best during your stay. However, It is disappointing that your experiences fell below your expectations due to an inadecuate service provide from one...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €123 - €840 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“top of the building suite with it's own private roof top with hot tub and cabana!”
 of 5 bubbles Palcobaby, 29 Mar 2017 | Read review
“Choose a room elsewhere at another resort”
 of 5 bubbles wiseman360, 27 Mar 2017 | Read review
“The older buildings (1-11) are closer to the beach and have very large rooms, but are very dated.”
 of 5 bubbles DMacey, 27 Mar 2017 | Read review
“The new essence section is really nice ”
 of 5 bubbles W3296YKjamieh, 27 Mar 2017 | Read review
“Call a week in advance to book your room. The new rooms are farther from the beach”
 of 5 bubbles apc425, 27 Mar 2017 | Read review
5 of 5