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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,762 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,836: English reviews
Reviewed 13 December 2016 via mobile

Stayed here dec 05 for a week. Great first impression which carried through the week. Beautiful clean grounds. Geranimo Ortiz was a fabulous waiter, also Lucas from Koh Thai. Highly recommend the resort

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3Thank Declan C
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

I am glad to read that the team of Azul fives was up to your expectation and that you had a great time with us. Renaud Pfeifer General Manager

Helotes, Texas
Reviewed 13 December 2016

Excellent time at resort. We had a suite and it was perfect. Only issue we had was the water wasn't hot enough. We also had one day that water was out, but they took care of issue right away. Food was good and staff at wedding reception was excellent.

Review collected in partnership with this hotel
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2Thank blwillet
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Renaud Pfeifer General Manager

Austin, Texas, United States
Reviewed 13 December 2016 via mobile

Great place! Visited multiple all-inclusive over the years and this resort is very pleasant. Nice rooms, multiple pools, and great beach. Food at every restaurant was very good, and overall our family (mom, dad 6, 9 year old kids) had a very good experience. Strongly recommended resort!

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4Thank Johan E
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

I am glad to read that the team of Azul fives was up to your expectation and that you had a great time with us. Renaud Pfeifer General Manager

Toronto, Canada
Reviewed 13 December 2016

Visited Azul Five last week for my nephew wedding. My spouse and I have visited Mexico 6-7 times and this resort is definitely on top of our preferred list. The food is great as all Karisma hotels are. The rooms are large and well appointed. The grounds are nicely kept. What made this trip a memorable one is Kevin V....

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1Thank A P
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

I am glad to read that the team of Azul fives was up to your expectation and that you had a great time with us. Renaud Pfeifer General Manager

Reviewed 13 December 2016 via mobile

Well to start this off this is our second Karisma hotel and first as prestige travellers. After a long journey travelling from Europe we were greeted by Brenda( I think) no offer of a fresh towel as in sensatori, petty I know but as I say long journey. Check in was fast not that we paid much attention. The rooms...

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3Thank Criana V
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Criana V, On behalf the entire staff management from Azul Fives Hotel by Karisma we want to thank you for the time taken to shre with us your valuable feedback. We want to ask a sincere apology for those areas of our service and facilities that did not meet your expectations, our hotel is family friendly however we must...

Reviewed 12 December 2016 via mobile

Kevin single handedly made my stay at Azul Five the best 7 days of my life. Not only did he make me laugh every day but he also educated me on their culture. He gave me tips for when I went to Playa del Carmen. He also told me which restaurants and bars to visit. We built a long lasting...

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1Thank Nick J
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

We are delighted to hear that you enjoyed that much your holidays in this wonderful Caribbean destination. Renaud Pfeifer General Manager

Toronto, Canada
Reviewed 12 December 2016 via mobile

Azul Fives by Karisma is simply amazing. From the moment we arrived until the moment we left we were treated like royalty. The food was delicious: * Order room service the night before and enjoy eggs Benedict on your balcony. Or, choose the buffet at La Brasserie. It's buffet style, but if you get Jesus as your waiter (the best...

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2Thank Tom and Kathy E
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and kind words. I'm very proud of each staff member at the resort and will share your comments with all. There is no better reward than to receive such comments from our guests. Renaud Pfeifer General Manager

Reviewed 12 December 2016

the whole resort was fantastic. Edgar at the pool was excellent. Took great care of us. Jaqualine kept us entertain. overall wonderful. The rooms were modern and clean. Food was outstanding. I Hope to return soon.

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1Thank Robert A
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! Renaud Pfeifer General Manager

Philadelphia, Pennsylvania
Reviewed 12 December 2016

My Husband & I recently visited this resort for a friend's destination wedding. The resort in itself was not terrible, in terms of the room layout and how the set up of the area was. However; it seemed that everyone we spoke to had issues with their rooms, us included. We purchased a sky villa rooftop suite, which we were...

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5Thank Rumkakez19
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Rumkakez19 thank you for the time taken to share your vacation feedback with us at TripAdvisor. It was very nice to read that you were guest of your friend’s wedding and that you have enjoyed the property grounds, pools as the room configuration. On the other hand, I am sorry about the inconvenience in the assigned room due to...

Reviewed 12 December 2016

I was at Azul Fives for a wedding last week. It was my first time at an all-inclusive so I have nothing to compare it to. However, I had the time of my life! Excellent amenities, the food was great, the beach was beautiful, the staff was very accommodating and the entertainers were awesome (special shout out to Kevin!). I...

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1Thank Caroline A
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and kind words. I'm very proud of each staff member at the resort and will share your comments with all. There is no better reward than to receive such comments from our guests. Renaud Pfeifer General Manager

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €65 - €1,251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#26 Green Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is construction going on at one end of the resort currently. We had a room overlooking the pool and loved it!”
Cricket33, 25 Apr 2017 | Read review
“Pool accessible rooms are noisier. Rooms further from the beach are quieter, e.g. Villa 15/16. Rooms closer to the construction are noisier.”
donziej2017, 21 Apr 2017 | Read review
“swim up y pen suite”
alexsl9997, 20 Apr 2017 | Read review
“Avoid Villa 18 as they are building new blocks behind it 7am - 6pm”
  • Sky Suite 1632-1
RajuWatts, 20 Apr 2017 | Read review
“We were in building 7 and it was the perfect middle between beach and central locations.”
119katrinag, 19 Apr 2017 | Read review
5 of 5