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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,604 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,700: English reviews
Vancouver, Canada
Reviewed 14 November 2016

not worth the money - food was good when you could get in. beach was a joke with seaweed everywhere. Room smelled of mildew and room service arrived very late and good. There was never any loungers around the pool - the inner pools where good but the main pool was way too small. Avoid the sushi bar - mesa...

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Helpful?
5Thank Rica41
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Rica41, On behalf of the staff management from Azul Fives by Karisma we want to thank you for the time taken to share your valuable review. While we feel very happy to know that you found our food good we want to kindly explain to you that the seaweed is considered important for the coastal ecosystem of the Mexican...

Houston, Texas
Reviewed 14 November 2016

Best service was from Pascual. Ask for him next time you're there. The massage was the best and the food was to die for. The beach was ok but the facilities were outstanding. Can't wait to go back. The best memories were created there.

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Helpful?
Thank stevenlauragarcia
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

We are delighted to hear that you enjoyed that much your holidays in this wonderful Caribbean destination. Renaud Pfeifer General Manager

Reviewed 14 November 2016 via mobile

Hands down the most beautiful resort I've ever stayed at. From the moment we arrived till checkout everyone at the resort lavished us with attention and met all our needs. Pascual, our room butler was absolutely amazing. He was always one step ahead of all our needs and made every effort to make our stay unforgettable. My visit to the...

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Helpful?
Thank Regina C
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

We are delighted to hear that you enjoyed that much your holidays in this wonderful Caribbean destination. Renaud Pfeifer General Manager

Edmonton, Alberta
Reviewed 14 November 2016

the resort is beautiful! there are a variety of animals that are quite enjoyable, and the food is delicious! The room was clean, and we had a maid come in the afternoon of each day and cleaned the room.

Review collected in partnership with this hotel
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Helpful?
Thank Monica M
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

We are delighted to hear that you enjoyed that much your holidays in this wonderful Caribbean destination. Renaud Pfeifer General Manager

Reviewed 14 November 2016

My friends and I spent 5 amazing days & 4 nights at Azul Fives all inclusive resort. The property was beautiful with a lazy river right outside our balcony door and a huge pool overlooking the beach. The grounds are surrounded by lush trees and vegetation and you can catch a glimpse of native monkeys, birds, and iguanas roaming the...

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Helpful?
1Thank Anna-Lisa G
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your review on your recent experience at the Azul Fives by Karisma Hotel, we are happy to hear that you had such a pleasant holiday! Renaud Pfeifer General Manager

San Antonio, Texas
Reviewed 13 November 2016

My visit to the Azul Fives was amazing! From the moment we were dropped off we were well taken care of. From the champagne in the lobby, the room, and on the beach to the in room BBQ dinner, we were so impressed. My thanks to the staff who made our stay so comfortable and luxurious! Pascual, our personal butler/concierge...

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Helpful?
1Thank jrand30
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your lovely review and so happy that you had an amazing stay with us. We all work hard to try and exceed all our guests’ expectations and on this occasion we succeeded again! Please come back and visit us again soon. Renaud Pfeifer General Manager

Reviewed 13 November 2016 via mobile

Just got back home from a "girls getaway" at Azul Fives! The service was exceptional from the moment we arrived!! Pascual, our room butler, helped us plan our activities and excursions and made all of our reservations - no matter how many times we changed our minds. His flexibility and graciousness were beyond measure! Maria and Gabby were awesome pool...

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Helpful?
Thank Jo H
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your lovely review and so happy that you had an amazing stay with us. We all work hard to try and exceed all our guests’ expectations and on this occasion we succeeded again! Please come back and visit us again soon. Renaud Pfeifer General Manager

Sherwood Park, Canada
Reviewed 13 November 2016 via mobile

A group spent a week at Azul Fives for our daughters wedding. Everything was amazing! Upon arrival staff was welcoming and organized. Stayed in the newer villas (16) - rooms were huge, modern and clean but lacked hot water for showers. It was a bit of a walk to the beach but close to the restaurants and after all the...

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1Thank lkmkskuz
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review
Google Translation

Muchas Gracias por favorecernos con su preferencia y por su visita al Azul Fives by Karisma su punto de vista...

Leeds, United Kingdom
Reviewed 12 November 2016 via mobile

We're do I start.. AMAZING vacation with my partner. Stopped in the newly refurbished one bedroom essence suites. Absolutely stunning, so modern and specious. Room was cleaned daily sometimes twice - no complaints. Room service is beautiful too definitely recommend ordering that. Staff was exceptional, the service I received from arrival to departure was the best I have ever had....

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Helpful?
Thank Jord9900
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your lovely review and so happy that you had an amazing stay with us. We all work hard to try and exceed all our guests’ expectations and on this occasion we succeeded again! Please come back and visit us again soon. Renaud Pfeifer General Manager

Nanaimo, Canada
Reviewed 12 November 2016

Totally great family vacation in a 3 bedroom suite, room could use updating but was clean. Spa services were excellent. Pool butler Edgar was great along with Butler Luca, Araceli and Guadalupe at the Lizard's Bar and Gill and Elida in Flavours. The food was great although service was lacking at the Meso's Tapas and Arezzo but we didn't let...

Review collected in partnership with this hotel
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Helpful?
Thank Deanna S
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Your feedback is the best reward for the entire team here. We thank you for choosing year after year our Resort for your vacation. We look forward to seeing you soon again and please continue to recommend our Paradise to other travelers. Renaud Pfeifer General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €123 - €822 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room elsewhere at another resort”
 of 5 bubbles wiseman360, 27 Mar 2017 | Read review
“The older buildings (1-11) are closer to the beach and have very large rooms, but are very dated.”
 of 5 bubbles DMacey, 27 Mar 2017 | Read review
“The new essence section is really nice ”
 of 5 bubbles W3296YKjamieh, 27 Mar 2017 | Read review
“Call a week in advance to book your room. The new rooms are farther from the beach”
 of 5 bubbles apc425, 27 Mar 2017 | Read review
“Make sure your room is facing inwards. The hotel property line is very close to a main road and it can get loud.”
 of 5 bubbles 322adrianag, 26 Mar 2017 | Read review
5 of 5