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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,754 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,834: English reviews
Reviewed 4 days ago NEWvia mobile

We recently spent 2 weeks at Azul Fives, where what should have been an excellent holiday was tarnished massively by some of the worst customer service that I have ever experienced! Firstly the positives.....the resort on the whole was great with some of the best bar, restaurant and entertainment staff that we have ever encountered. Now for the negatives. We...

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Helpful?
2Thank Neil T
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Neil T, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. Please know every comment raised by you it is of utmost importance when we evaluate our hotel and services. While we feel very happy to know most areas of our...

Bromley, United Kingdom
Reviewed 4 days ago NEW

I wanted to give it more stars as there are positives (see below) BUT we had paid for a 2 Bed Condo Sky Suite the top room they had, we stayed in Villa 16, room was fantastic but the sky suite rooftop wasn't cleaned at all, the jacuzzi when we finally went to use it on day 5 wasn't working,...

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Helpful?
1Thank RajuWatts
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear RajuWatts, Thank you for the time taken to provide us your review, please know every comment raised by you it is of utmost importance when we evaluate our hotel and services. We want to apologize for any disappointment and inconvenience in the assigned room during your stay, We take pride in offering the highest level of service and we...

Montreal, Canada
Reviewed 5 days ago NEW

We spent a fantastic week at this wonderful resort. It was exciting and fun, yet peaceful and tranquil as well. Beautiful well kept grounds offer many activities to keep all well engaged and occupied. Several pools threaded throughout the resort ensure the crowds are scattered and pools remain uncrowded. Daily entertainment both during the day and evenings, offers a nice...

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Helpful?
1Thank rf2205
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you also for appreciating the passion that all the staff put in the daily effort of delivering an excellent service; with their unique personal touch. We'd like to thank you for choosing to stay at our resort and hope so to welcome you back very soon. Renaud Pfeifer General Manager

Reviewed 5 days ago NEW

We had 30 guests come with us for our wedding and this resort was nothing less than amazing! Beautiful location but most of all AMAZING staff. They truly were willing to do anything for you. This may get long so I will break it down into sections. Arrival: The room organization was a tad disorganized, and many people did get...

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Helpful?
Thank Katrina G
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your fantastic review on your recent stay at Azul Fives by Karisma and for choosing us to celebrate such a special occasion. We are delighted to read and share with our staff your incredible experience with us. Renaud Pfeifer General Manager

Milwaukee, Wisconsin
Reviewed 5 days ago NEW

We had an amazing 2 bedroom sky suite at the Azul Fives resort. The rooms were clean and spacious. The rooftop was an excellent private addition and option to the suite. Whirlpool tub, cabana, sun chairs and family table for room service dinner along with the beautiful view of the sunset. We had a fantastic and personable Butler, Franco, who...

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Helpful?
1Thank 310Bond
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Renaud Pfeifer General Manager

Reviewed 5 days ago NEWvia mobile

This place is just great. The boys and girls of the fives always had all of us taken care of everywhere on the resort, especially at the beach swim up bar and the servers at the beach. Christian(spelling?), Edgar, Eloy and the rest whose names I can't remember. We travelled from April 16-23. Great trip.

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Helpful?
Thank Chris B
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you also for appreciating the passion that all the staff put in the daily effort of delivering an excellent service; with their unique personal touch. We'd like to thank you for choosing to stay at our resort and hope so to welcome you back very soon. Renaud Pfeifer General Manager

Pacifica, California
Reviewed 5 days ago NEWvia mobile

had booked a promotional vacation at The Fives in Playa del Carmen, Mexico. There were several bumps in the road to get there and by the time that I had booked it the coupon was over a year old. I was nervous because the gentleman that I had original booked through had since quit and it didn’t seem that I...

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Helpful?
1Thank tadollard
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Your feedback is the best reward for the entire team here. We thank you for choosing year after year our Resort for your vacation. We look forward to seeing you soon again and please continue to recommend our Paradise to other travelers. Renaud Pfeifer General Manager

Cap-Pele, Canada
Reviewed 5 days ago NEW

Riviera Maya Azul Five April 6-13 2017 One of the worst resort i’ve ever been, this hotel was over booked not well managed was a disaster day one and the rest of the week. Did not get the room we payed, got a room that a suit gets for an extra bed so we had a bed and tv thats...

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Helpful?
1Thank alebla5872
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear alebla5872, On behalf the entire staff management from Azul Beach Resort The Fives we want to thank you for the time taken to provide us your review. Please know all your comments are very important at the time when we evaluate our hotel and services. We take pride in offering the highest level of service and we always want...

Reviewed 5 days ago NEWvia mobile

This hotel promotes to be a very baby friendly and family friendly resort, a quote from the homepage "just bring your baby and we will take care of the rest". That was the reason why we chose this resort for spending our vacation with our 9 months old baby. But when we wanted to take part in the only one...

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Helpful?
Thank InaTin
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Zlatina H, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making...

Mississauga, Ontario
Reviewed 6 days ago NEW

This is a lovely resort that I would recommend for those that, like us, enjoy taking excursions while vacationing because there isn't much in the way of activities at the resort itself for adults. It is however a very nice resort with lots of pools and bars and above average food. With the exception of the restaurant called Sea Olive,...

Review collected in partnership with this hotel
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1Thank tomsN4857OG
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. Thank you also for your suggestions, we appreciate our guest’s opinion as we know how important it is for the continuous growth and improvement of our hotel. Renaud Pfeifer General Manager

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Near Azul Beach Resort The Fives Playa Del Carmen

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €59 - €1,279 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#26 Green Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool accessible rooms are noisier. Rooms further from the beach are quieter, e.g. Villa 15/16. Rooms closer to the construction are noisier.”
donziej2017, 21 Apr 2017 | Read review
“swim up y pen suite”
alexsl9997, 20 Apr 2017 | Read review
“Avoid Villa 18 as they are building new blocks behind it 7am - 6pm”
  • Sky Suite 1632-1
RajuWatts, 20 Apr 2017 | Read review
“We were in building 7 and it was the perfect middle between beach and central locations.”
119katrinag, 19 Apr 2017 | Read review
“They all are seemed good with pool access.”
310Bond, 19 Apr 2017 | Read review
5 of 5