We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Family Concierge at Paradisus by Melia La Esmeralda

Visit hotel website
Share
Traveller (313)
Room & Suite (138)
Traveller (313)
Room & Suite (138)
Pool & Beach (123)
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
About
  • Excellent57%
  • Very good20%
  • Average11%
  • Poor5%
  • Terrible7%
Certificate of Excellence
Set on the beach and surrounded by mangrove trees, Family Concierge at Paradisus La Esmeralda is an all-inclusive four Diamond hotel boutique with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. World-class facilities including Spa, a hair salon ($), Wedding services, tours/ticket assistance, business center, Fitness, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The hotel offers 14 restaurants to choose from.
Read more
Property amenities
Pool
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Spa
Show more
Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Family Resort
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Reviews (279)
Filter reviews
148 results
Traveller rating
76
31
17
9
15
Traveller type
Time of year
LanguageEnglish
More languages
76
31
17
9
15
Show reviews that mention
All reviews mole kids pool balloon animals exclusive pool bubble bath fc pool kids club kids zone baby room dinner reservations heated pool gabi club carlos lopez chef miguel bali beds local pharmacy dance parties
FilterEnglish
Updating list...
1 - 5 of 148 reviews
Reviewed 6 days ago via mobile

Ivan thanks so much. You exceeded our expectations and hoping we can pass this information over to you management department. Next time we come to Mexico we hope you’re one of the people running the whole hotel. You’re the main reason we will come back...More

Thank Arthur N
Hotel's Favourite
Reviewed 21 August 2018

Paradisus Playa Del Carmen never fails! My 6 year old, husband, and I travel here every year and every time we have a blast! We are so lucky to be a part of the Melia Resorts. My son loves the kids pool entertainment, the kids...More

1  Thank kimbralee0207
Reviewed 1 week ago

I love Paradisus resorts. When you are traveling as a famly, I love having the family concierge - makes everything so much easier. The best part of Paradisus is the Royal level for adults or the family concierge

1  Thank paulak852
Reviewed 2 weeks ago via mobile

Stayed at this resort for 5 days, 4 nights with my husband, 10 year old son and 7 month old daughter. It was a beautiful resort with great food and super friendly staff. Our room was spacious and clean. We had our own butler, Fernanda...More

Thank Stay40918555944
Reviewed 2 weeks ago via mobile

All around great place food is amazing and the service is just as good . Ricardo made the beach very enjoyable for our group of 8 and dimetrio also was good to us at the family concierge pool as well as the ollio restaurant. Couldnt...More

Thank skidoo87
View more reviews
Questions & Answers
Get quick answers from Family Concierge at Paradisus by Melia La Esmeralda staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"2046 was awesome. Do not get 2032!"
andreaw11242018
4 weeks ago
Read review
"Swim up rooms on the far end seemed to be a little quieter than those directly linked to the main pool area."
955derrickw
22 Aug 2018
Read review
"We enjoy the swim up room with the family concierge"
kimbralee0207
21 Aug 2018
Read review
"Corner suites include a very private balcony with a fabulous view!"
taniarazavi
19 Jul 2018
Read review
Show More 
PRICE RANGE
US$472 - US$1,335 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
132
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing