Had 3 perfect nights at Casa Ticul. The rooms are very clean and with good airconditioning, the location is perfect and the staff is very friendly! I would recommend it to everyone visiting Playa del Carmen. The prices are low too. Kind regards, Jasper (NLD)
I had initially booked a different place, but due to an overbooking I received an upgrade to Casa Ticul... You can see that the place used to be a good stay, but by now its run-down, dark and smelly rooms, the mattress is old and completely torn, thin walls and windows so that you hear every sound from neighbors, the pool area or the hallway. Also some noise from the street, although this is not the noisiest ore most crowded part of Avenida 5th. When I wanted to have my breakfast in their restaurant I was told I wasn‘t booked for it and needed to pay extra. I left a day early, didn‘t even bother asking for a refund for the last night. The receptionist just smiled at me, didn‘t seem surprised nor did he ask for a reason for the early check-out. Never again!
I've stayed at this hotel 3 or 4 times over the past 10 years and this place has gone terribly down hill. The service is terrible. The rooms are musty and smelly. Safes don't work properly and the wifi is weak and not available in the rooms. Additionally, there is no breakfast as advertised unless you consider stale wonder bread and coffee with powered cream breakfast. This used to be a lovely, clean, well run boutique hotel. Now it is crap. I will not be returning.
2019/2020 There has been a change in management since I last stayed here. What used to be a charming place with a great breakfast on the roof has deteriorated. A building adjacent to the hotel and in full view of one of the common areas, is under construction (as is this Hotel). They have added two more floors with no elevator service; you do not want to be going up 4-5 flights of stairs with your luggage. The common area is no longer pristine (was very dirty at times) Breakfast was only made available at another hotel, which took an hour for service and served in the hot sun with no shade. The lobby is half the size now, they sold the space to a silver store, not what you want to see in a Boutique Hotel. Like I said it has lost its charm and I will not be returning. We also went without hot water on two occasions. The front staff and cleaning crew were excellent. Management needs to clean up and quick. …
Casa Ticul is in a great location. There are no annoying hackers trying to sell you anything. There is a place to get coffee across the street, a 711 to get whatever you might need, and great proximity to street 38, which has some of the best food in the area. The renovations are great and the WIFI issues have been fixed. We had a very comfortable room with an outdoor shower, which we enjoy. The staff is extremely helpful. Joanna, Natalie, Luis, Brian, and Jorge were all nice and went above and beyond to make sure our stay was as comfortable as possible. They helped us find good deals on excursions, too!