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11/07/2017 12/07/2017
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    Hacienda Tres Rios

    Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
    Hotel website
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    Best prices for your stay
    11/07/2017 12/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$256
          US$247
          Great Deal
          Traveller (3511)
          Pool & Beach (806)
          Room & Suite (647)
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          Overview
          • Excellent60%
          • Very good23%
          • Average9%
          • Poor4%
          • Terrible4%
          Travellers talk about
          “segway tour” (186 reviews)
          “the grill” (329 reviews)
          “chef oscar” (106 reviews)
          Free Internet
          Free Parking
          Breakfast included
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Conference Facilities
          Dry Cleaning
          Butler Service
          Babysitting
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Hacienda Tres Rios
          Hotel packages
          Fairmont Mayakoba
          3,744 reviews
          #9 of 209 hotels in Playa del Carmen
           
          The Royal Haciendas All Suites Resort & Spa
          3,484 reviews
          #49 of 209 hotels in Playa del Carmen
           
          Azul Beach Resort The Fives Playa Del Carmen
          6,040 reviews
          #55 of 209 hotels in Playa del Carmen
           
          Mahekal Beach Resort
          2,653 reviews
          #27 of 209 hotels in Playa del Carmen
           
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          Rooms
          11 Jul12 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (5,194)
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          There are newer reviews for Hacienda Tres Rios See the most recent reviews

          1,571 - 1,575 of 5,194 reviews

          Reviewed 29 July 2014

          We were here in July 2014 for two weeks with our two kids aged 12 and 14. We snorkeled in the Cenotes, sailed the Catamaran, Kayaked in the river, swam in Ocean the pool and the estuary. The activities at this all inclusive will keep...More

          3  Thank dutchdecor
          Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 30 July 2014

          Dear Guest: Thank you for your nice comments. We are glad to learn you had an “Awesome Family Vacation” at Hacienda Tres Ríos. We also appreciate the opportunity area mentioned and we are giving follow up with our House Keeping Manager in order to review...More

          Reviewed 28 July 2014

          Had a great experience at Hacienda Tres Rios. Traveling with 2 toddlers is tough but Guadencio was so helpful with the kids during meal times and catered to our every need! Loved the hotel overall though the internet speed is quite slow.More

          1  Thank Melanie11O
          Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 30 July 2014

          Dear Guest: Thank you for your nice word specially on Gaudencio whom we are proud of an thank you on his behalf. Next time you come back remember to visit our Tres Rios Nature Park with its 326 acres of pristine tropical rainforests intersected by...More

          Reviewed 26 July 2014

          After 3 trips to Cancun and 7 other all inclusive stays at several other Countries, this was by far my worst trip ever!! Yet My MOST expensive!!! From the moment I walked in, I felt so unwelcomed. Room was not ready until after 5. Took...More

          6  Thank any o
          Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 30 July 2014

          Dear Guest: Thank you very much for your detailed review and feedback. We are sorry to learn that we were not able to fulfill your expectations this time and we apologize for that. Our guest' satisfaction is our main concern and you can be sure...More

          Reviewed 26 July 2014

          We stayed at the hotel the past July 4th weekend for 6 nights. The highlights of this hotel are the sensorial tours, kayak tours, and the little beach just next to the river (senote) exit. The facilities were ok; not luxury but I think appropriate...More

          5  Thank Shandrita
          Reviewed 23 July 2014

          Stayed here for 6 days and loved it!!! It was my first time doing an all-inclusive will definitely do it again. The service we received was above and beyond, especially from Wilberth. He was our waiter on 2 nights and his service was amazing. We...More

          2  Thank Wendy M
          Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 30 July 2014

          Dear Guest: Thank you for taking the time so share your experience at Hacienda Tres Ríos. Your nice comments encourage us to continue proving " A great service, a great smile". Come back soon, remember your private Mexican retreat awaits you.

          Fairmont Mayakoba
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          The Royal Haciendas All Suites Resort & Spa
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          Azul Beach Resort The Fives Playa Del Carmen
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          Mahekal Beach Resort
          2,653 reviews
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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Free Parking
          • Restaurant
          • Beachfront
          • Fitness Centre with Gym / Workout Room
          • Breakfast included
          • Spa
          • Free Internet
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Airport Transportation
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Hot Tub
          • Spa
          Details
          • Price range
          • US$190 - US$553 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #36 Top resorts Hotel in Playa del Carmen
          • #38 Family Hotel in Playa del Carmen
          • #44 Luxury Hotel in Playa del Carmen
          • #45 Spa Hotel in Playa del Carmen
          • #48 Romantic Hotel in Playa del Carmen
          • #49 On the Beach Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Family Rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 273
          • Reservation Options
          • TripAdvisor is proud to partner with BookIt.com, Orbitz, Booking.com, Expedia, Evoline ltd, TravelUp, Travelocity, Hotels.com, Hotwire, Prestigia, TripOnline SA, Cancelon, HotelsforEveryone, HotelQuickly, Priceline and getaroom.com so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Hacienda Tres Rios Hotel Playa Del Carmen ,
          • Hacienda Tres Rios Riviera Maya, Mexico - Playa Del Carmen
          Add Photo Photos
          Traveller (3511)
          Pool & Beach (806)
          Room & Suite (647)
          Dining (281)
          Hotel & Grounds (2118)
          Family and Play Areas (68)
          Bathroom (21)
          Business Centre & Event Rooms (5)
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          Nearby Attractions
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          Questions & AnswersAsk a question
          tjcmdc
          I was given a contact (email) to pay my all-inclusive fees in advance. I have emailed 3 times and gotten no response. Do you have any suggestions? Poor customer service!
          20 June 2017|
          Answer Show all 2 answers
          Response from jimincancun | Property representative |
          We are sorry for the inconvenience. If you can, please give me the email you were given. This page does not permit me to put contact information. Please ask on the Facebook page.
          0
          Votes
          anyatucker
          Will the concierge call you a taxi should you want to go to playa del carmen
          19 June 2017|
          Answer
          Response from franced45 | Reviewed this property |
          Yes, they will gladly call a cab for you.
          0
          Votes
          kmarie29
          Is the beach area with the beds only for members? If so, is it possible to pay a fee to use that area for non member guests? Also, I have read reviews that the beach here is not very good. Are there any better beaches or beach clubs within walking distance that we can use? If not, what is the best closest beach that we could drive to? Thanks!
          6 June 2017|
          Answer
          Response from JWehrle | Property representative |
          The Kakao Beach Club and beds is exclusively for vacation club members. The condition of the other beach often depends on the time of the years, currents, etc. Check out the most recent guest photos on Tripadvisor for... More
          0
          Votes
          Google Translation
          Room Tips
          "If you still decide to go, pick the 4000 rooms and upper levels, lower levels are way noisier."
          Read review
          "Higher floors have better views and less noise"
          Read review
          "higher floor; ask for good air conditioning"
          Read review
          "They look all the same to me"
          Read review
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