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Hacienda Tres Rios

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4,922 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,324: English reviews
San Diego, California
Reviewed 1 July 2014

From the moment we arrived to the airport we were treated like royalty. It was the most awesome experiece ever. From the rooms to the food and the personnel everything was great. They have many activities on a daily basis and very family oriented. My favorite people were Miguel, Jonathan, Filiberto and Orlando. It was worth every penny, cant wait...

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Thank Susana R
La Quinta, California
Reviewed 1 July 2014

You get pampered from the minute you get out the door. The bell boys help you with your luggage and when you go sign in they bring you a drink called "Jugo Verde". The rooms were extremely clean and cold. The beds are so comfortable that you feel right at home. The next day our concierge, Hector Vazquez, assisted us...

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1Thank shadowzzz
Queretaro City, Mexico
Reviewed 1 July 2014

Too many schedule activities to make for a compleate week for all ages. Nice natural Zenotes, Manglares, Pools, walks, party times, Kayak, Katamaran. Even we are a Mexican Family and have a nice opportunity to come back offen we never finished to enjoy Rivera Maya. If you have a chance to come to Mexico visit here.

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Thank Raul M
Oakville, Canada
Reviewed 30 June 2014

A resort to pamper yourself with fantastic restaurants where they will work with you to get the perfect wine. A fantastic outdoor grill by the pool with superb food and service. Italian and Asian restaurants our favourite. Great breakfast buffet in the main restaurant but breakfast at the outdoor gill an experience. Clean large rooms, particularly suites, that are thoroughly...

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Thank Lesp155002
tunapuna, trinidad
Reviewed 29 June 2014 via mobile

My husband and I recently stayed at tres rios between June 11th till June 16th. I'm already missing the place right now as I'm writing this review. The rooms and big,clean and well equipped. The resort is only 4 years old so the grounds and facilities are in great condition. Every five years they intend to revamp all the rooms...

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2Thank reena_tt
Reviewed 28 June 2014

We keep going back! The accommodations and services are wonderful and allow us to truly relax! Sammy spoiled us everyday we were there! He has a passion for this place and all it's guests. It wouldn't be the same without him! Gregorio got to know my dietary restrictions and I could count in him to get the alternative dishes straight...

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Thank TC0815
Arima, Trinidad
Reviewed 27 June 2014

My wife and I spent a week at HTR for our honeymoon in June. We had an amazing Room that was always cleaned to perfection each day. The service was really fantastic, everyone was extremely pleasant and courteous throughout our stay. The food was amazing, we really enjoyed eating at The Asian, Italian & Mexican themed restaurants. Not to mention...

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Thank AdamA81
San Jose, California
Reviewed 27 June 2014

We've just returned from an outstanding week at the HTR. The property is extensive and very well kept. Our room was lovely with a private hot tub on our deck overlooking gardens and an ocean view. The beds and bedding were excellent and the service in our rooms was never lacking. The property has several different restaurants, Japanese, Mexican fine...

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2Thank ispyosprey
Delta, Utah
Reviewed 26 June 2014

One week just isn't enough time to enjoy the outstanding service, the wide variety of delicious food, and the luxurious pools and property of HTR. My husband and I have returned to Hacienda Tres Rios every June for the past several years. Sometimes we have brought family members with us. The size of HTR is "Just Right"!!! You have time...

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Thank MargieAnnL
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank your for taking the time to share your experience at Hacienda Tres Rios. Your nice words inspire us to continue providing "a great service, a great smile". We are thankful for the opportunity to be your host every year and we are glad to learn you have been able to see the improvements we have done. Come...

Reviewed 25 June 2014

Where to start?! This June marked my family's second trip to Tres Rios and we had another wonderful experience. The first trip we did many excursions as it was our first time in Mexico, but this trip we made a point to enjoy our resort experience more. We took a tour on the segways, played beach volleyball, dined at the...

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2Thank Lauren J
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you had a Fantastic Vacation at Hacienda Tres Rios and were able to experience our Tres Rios Natural Park, a natural paradise where three rivers merge into the sea; where culture, nature and experience converge to provide a natural retreat unlike any other. We are already looking...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €190 - €357 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
209 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I agree with another reviewer that our corner suite, that is, bedroom, sitting room and bathroom, were very spacious.”
 of 5 bubbles apacht, 26 Feb 2017 | Read review
“Top floor of three offers best view.”
 of 5 bubbles glick80pl, 25 Feb 2017 | Read review
“Go elsewhere”
 of 5 bubbles billys774, 23 Feb 2017 | Read review
“first floor, your view is of the jungle. The third floor, you look out over the beautiful grounds!!!”
 of 5 bubbles timothyg26, 23 Feb 2017 | Read review
“Forget about what room you have. Get outside to the pool and the beach!”
 of 5 bubbles JamesD81, 21 Feb 2017 | Read review
5 of 5