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Hacienda Tres Rios

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Hacienda Tres Rios
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4,989 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,372: English reviews
Denver, Colorado
Reviewed 1 week ago

Had a great time with my girlfriend and her 3 kiddos and my 2, staff was wonderful and friendly. Rooms were fine, we stayed out by the pool and the ocean side enjoying the great and helpful staff. Had a great interaction with the front reception Jessica who was always there to help and a great smile!

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Helpful?
Thank kde2016
Reviewed 1 week ago via mobile

Hacienda tres rios was a nice hotel, but I wouldn't go as far as calling it great. The good points first, price was great for an all exclusive, didn't pay for any food or drinks, the staff is very friendly, they leave three fresh roses in your room I am single woman and I love that little touch made me...

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Helpful?
Thank Leticia P
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Leticia P, We appreciate your commtns and all ythe good points, also we are taking action for the suggestions. Sincerelly,

Reviewed 1 week ago via mobile

Beautiful beaches, pools and nature. We enjoyed the natural setting particularly the fresh water rivers that were great for kayaking and snorkeling. The butler service was individualized and outstanding. Adriana, Rodrigo, Jamie, Oscar, Erick and Monse provided top notch service.

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Helpful?
Thank Bill M
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Bill M, Thank you ofr your opinion to us, our butlers are so happy for your comments to them. Our Regards,

Central Florida, Florida
Reviewed 1 week ago

We were treated rudely from the first day. We are owners there. The staff cut backs are very noticeable. We called the front desk every day because :our door lock was broken, The bathroom sink didn't drain, the refrigerator was never stocked.This went on for 8 days (we were there 2 weeks) imagine how frustrated we were. 3 nights before...

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Helpful?
1Thank redmellen
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hi: We express our most sincere apologies for all isssues. Regards,

Manchester, New Hampshire
Reviewed 1 week ago

We booked Hacienda Tres Rios through the Armed Forces Vacation Club in February. I don't know if perhaps this was a new partnership with them, but they didn't seem to know what to do with us, and kept trying to classify us as RCl members. We were a little bogged down when we arrived. They brought us to a desk...

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Helpful?
Thank BeachGirl330
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hola: We can not express our gratitude for all you comments and all feedback in every detail of your experience with us, all the tours taken and all services, our staff as you said is wonderful, and of course we will imporve in our dult entertainment. Thank you for all, Our best regards

Reviewed 1 week ago

It was a great holiday . The minute we step foot I. The hotel someone was there to great us.Fernando was his name a very pleasant person. Our accommodation was great ,the food was delicious and the butlers Adrian,Oscar,Erick ,Rodrigo and Jaime where fantastic. Always ready to help. Christian was our kayak tour person ,he was very obliging and very...

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Helpful?
1Thank Fern S
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Fern S, On behalf of our staff mentioned , Thank you we appreciate all your comments. Gracias,

Saint Louis, Missouri
Reviewed 1 week ago via mobile

We booked HTR through a Sunset World (parent co) gift certificate we purchased at a trivia event. The reviews were pretty good. The reason for a 3-star rating is for a few reasons. First, the best parts....two pools, adult and family. The second pool (family) or could be called the party pool, is more lively - music all day, next...

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Helpful?
1Thank IrishTrvlr10
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hola, We appreciate your comments, thank you for share your experience in every detail, every moment and every services that you took with us, in all of them let us know all issues to improve as bath close to pools and food choices. Regards,

Reviewed 1 week ago via mobile

My in-laws had their anniversary wedding here and it's was fabulous. The service is amazing and the activities are endless. They could improve the food especially room service and I don't like their dress code rule. It's a beach resort and can't wear tanks in their buffet. Overall it was a good stay.

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Helpful?
Thank Carlos B
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Carlos B, Definitely we will improve the food and improve in our services mentioned, Gracias,

Reviewed 1 week ago via mobile

My son his wife and my husband and I spent a week in Tres Rios. The facility is gorgeous. I think it was going through a period of transition with the owners. We still had a fabulous time ....we snorkeled down the river daily...we went to the organic nursery....used the gym ...just very very relaxing. We also love going into...

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Helpful?
Thank Linda H
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Linda H, Thank you for your visit we appreciate your opinion, we would like to see you soon, Regards,

Westampton, New Jersey
Reviewed 2 weeks ago

Adrian/Rodrigo/Jaime/Oscar and Erick, our "butlers" were great, as was Brandon the Bell Boy. Quite a few other staff were as well. Everyone tried hard, but communications sometimes were difficult and some said one thing and others said something else. In the end, all good.

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Helpful?
Thank rogood
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hola, Our butlers are so happy about your comments to them, Thank you. We will work to get better communication. Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €193 - €565 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner top sites have access to private roof top jacuzzi.”
 of 5 bubbles ferriswheelboy, 18 Mar 2017 | Read review
“would choose the ocean or the wooded side, other one has more condos and not so pretty”
 of 5 bubbles kde2016, 18 Mar 2017 | Read review
“Don't go there”
 of 5 bubbles redmellen, 15 Mar 2017 | Read review
“Third or fourth floor to get a good view .facing the pools . Facing the poo”
 of 5 bubbles 714ferns, 14 Mar 2017 | Read review
“Try to get one that looks over the ocean and the pools”
 of 5 bubbles rogood, 12 Mar 2017 | Read review
5 of 5