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Hacienda Tres Rios

5,857 reviews
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Traveller (3823)
Pool & Beach (873)
Room & Suite (659)
Overview
  • Excellent60%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“segway tour”(204 reviews)
“nature park”(136 reviews)
“the grill”(339 reviews)
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,857)Write a Review
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3,877 results
Traveller rating
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345
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2,269
924
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174
165
Show reviews that mention
All reviewssegway tournature parkthe grillsense adventurethree riverssports barthe mexican restaurantchef's tablelobster dinnertime sharefamily poolbeach bedskids clubadult poolcasino nighttimeshare presentationbeautiful resort
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11 - 15 of 3,877 reviews
Reviewed 4 days ago

This is an immaculate hotel, the staff are outstanding. Most speak some English, others speak much more. The only down side is I am gluten free with some other intolerance and that proved hard to accommodate other than breakfast. Beware of Hotel organised trips, they...More

Thank Horseyhibbitt
Reviewed 5 days ago via mobile

My son and I did a segway tour with Salvador - he is amazing! He knows how to make people feel comfortable with a segway and he definitely loves his job. We absolutely loved the experience! Thank you Salvador!More

Thank Irina K
Response from jhernandez , Manager at Hacienda Tres RiosResponded 3 days ago

Dear Irina K, Thank you for your kind words regarding our wonderful team member Salvador. We are thrilled to hear he made your segway experience memorable and enjoyable. We will be sure to share your comments with him and we look forward to hosting you...More

Reviewed 5 days ago

WE ARE OWNERS AND COME HERE OFTEN. (We had All Inclusive Plan) SERVICE: Outstanding...! Butler in La Herencia Bldg ROOM: Clean, Bed: good, Pillow Menu, Could hear noise outside room and neighbor's TV (on first floor near lobby) FOOD: Great, Many Restaurants (3- 5 Star)...More

Review collected in partnership with this hotel
Thank Pieter M
Response from jhernandez , Manager at Hacienda Tres RiosResponded 3 days ago

Dear Pieter M, We feel very honored to receive your compliments and are glad to hear that you and your family enjoyed our restaurants, pools, beach ,grounds, landscaped & hammocks and greatly appreciate all your feedback, as it will help us to perfect the quality...More

Reviewed 5 days ago via mobile

My wife and I really have enjoyed ourselves here are the Hacienda Tres Rios. The resort is huge and you really feel safe here. I am very critical of most places I vacation at, but the staff here has been extremely helpful. We really enjoyed...More

Thank Chris P
Response from jhernandez , Manager at Hacienda Tres RiosResponded 3 days ago

Dear Chris P, It is a pleasure for us to know that your experience was enjoyable and comfortable for your family. We will be sure to share your comments with Deva, Jose , Luis and we look forward to hosting you again at Hacienda Tres...More

Reviewed 5 days ago

Not a crowded place. Rarely lineups at restaurants and waits were not long when there were. Beach was damaged from hurricanes so had to go to Tulum for beaches. Kids club had great day and occasional evening activities. Kids had a great time.More

Review collected in partnership with this hotel
1  Thank 681maz
Response from jhernandez , Manager at Hacienda Tres RiosResponded 3 days ago

Dear 681maz, Thank you for your wonderful comments, I’m sure your review will help many traveling with infants, with their future vacation choices. It is a pleasure for us to know that your experience was enjoyable and comfortable for your family. Hope to have you...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Beachfront
Free Internet
Fitness Centre with Gym / Workout Room
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$252 - US$617 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$252 - US$617 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (3823)
Pool & Beach (873)
Room & Suite (659)
Dining (291)
Hotel & Grounds (2343)
Family and Play Areas (76)
Bathroom (22)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
146natalie
20 January 2018|
Answer
Response from jimincancun | Property representative |
Kids from 8-10 are welcome for the Kayack, snorkel and Segway tours. All of the bikes are the same standard size so if they don't have a problem with the height of the bike, there is no problem.
0
Votes
Annie G
11 January 2018|
Answer
Response from jimincancun | Property representative |
This tripadvisor website does not permit us to put contact information. Most of the information is on the haciendatresrios website and you can also contact us through the Facebook page for specific questions.
0
Votes
AddictedTraveler123
11 January 2018|
AnswerShow all 2 answers
Response from jimincancun | Property representative |
About 5 miles
0
Votes
Room Tips
"Rooms are beautiful!!"
Read review
"None all very well"
Read review
"First room had water damage which was causing health problems, but front desk quickly solved the situation..."
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"Corner suite that I had had 2 terraces, king bed and coach... massive bathroom, clean and very quiet!"
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