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Hacienda Santa Cruz

Hotels.comUS$190*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Hacienda Santa Cruz
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168 Reviews from our TripAdvisor Community

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Showing 39: English reviews
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Sainte-Adele, Canada
Reviewed 17 March 2017

Went there for a concert String Quartet and had dinner at their lovely restaurant. Could not be more please with the entire experience. The facility is beautiful by day and by night with the amazing lighting. The food is beyond belief, the service impeccable and the concert was lovely. Had a magnificent and magical experience. Highly recommend

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1Thank Thinkrbel
Merida
Reviewed 27 December 2016

We had dinner before a glorious concert and all enjoyed the ambiance and food, which were excellent. What kept my rating lower was that the bottle of red wine came to the table too chilled, and a problem with the table settings. The entree plates are curved at the top in a slight bowl shape, and three times I lost...

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Thank kehoedds
Reviewed 6 December 2016 via mobile

It is a very nice hacienda in merida. 30 min from downtown merida. The staff is not the greatest but the property is very nice. Food at the restaurant is good, too expensive they take advantage of you because of the distance to downtown. If you are with a large party is worth take an uber to downtowns food is...

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1Thank Pablo L
Zurich, Switzerland
Reviewed 11 November 2016 via mobile

We had just a little lunch stop over on our way to Uxmal. With no other guests on site sitting on the nice restaurant's terrace at the back of the main building made us feel like we are in a different world. The local chicken main course was excellent. Staff was very nice and welcoming. The atmosphere and vibe are...

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2Thank Denneo
Reviewed 22 August 2016

Although a little far from Merida center, our stay was excelent. The staff was very professional and atenttive. The restaurant was very good, we enjoyed the mexican food. Our room was clean and spacious.

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1Thank Fernando d
Reviewed 21 August 2016 via mobile

The best service I have received in my life. The staff goes above and beyond to serve you. Beautiful hotel, beautiful rooms. It is very relaxing. Weddings are nice here and the Hacienda has a chapel. It's a little expensive for traveling solo one night, but worth it if you come with your couple or family.

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1Thank Cristina I
Merida, Mexico
Reviewed 14 June 2016

While I didn't stay here, I would like to mention that the hacienda now has new owners and they are investing a ton of money in refurbishing and renewing the place. A hacienda like this is a real money pit and so it does require some deep pockets. Dinner was great, a very nice restaurant with a small but tasty...

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Helpful?
Thank BillLawson
Hsantacruz2015, Gerente at Hacienda Santa Cruz, responded to this review

Hello BillLawson, We are thrilled to hear your experience while dinning with us. As you mentioned , we are a new administration and we are doing everything to please our customers. Best Regards , Josue Fuentes Operations Manager

Miami, United States
Reviewed 19 April 2015 via mobile

The owners of this beautiful hacienda are a french couple that know design, but not hotel management! Our junior suite was the second largest, with double height ceiling adjecent to the onsite chapel. Nice, except that the bathroom was full of insects: the WC a nest of giant ants, spiders and a large centipede! We reported the issue and were...

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5Thank Edvard P
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you for your comment i have northing to add , but you miss to say that your check out was at 12 and not 11 as in every hotel in the world, and yes we have internet .....for the rest i let you the entire responsability of your comments.

Reviewed 31 December 2014 via mobile

It felt like staying in our friends' converted farmhouse near Toulouse here. Old sprawling building. We were the only non-French guests. Our room was amazing, and they had made it perfect for my family: one room for us, another for our 3 kids in a bed each. Hot water was sporadic: there was a massive tub in our room which...

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4Thank Sam D
hacienda S, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you for you helpy commentaries about the problem you had with hot water ....usually we do not have these kind of problems . Hope you will keep a good souvenir of the hacienda Robert

la jolla, California, USA
Reviewed 30 December 2014

We were in yucatan for a 10 days staying at the Starwood haciendas, they were great and the last night we stayed at hacienda Santa cruz it blew us a way, the people were great, food was fantastic and the room was frosty. If you want to have a base to see uxmal, trace cenotes and other place out side...

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Thank jrobinlajolla
hacienda S, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you very much , we appreciate your commentaries and we are very happy you feel fine at the hacienda . thanks a lot robert

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Founded in 1640, Hacienda Santa Cruz was formerly a Franciscan monastery, monks inhabited and ancient part of the hacienda "la casa principal". Nowadays Hacienda Santa Cruz is changed into a marvelous boutique hotel with its unique personality and well defined character. Well located , Hacienda Santa Cruz is within only 10km from the international airport , 12km from downtown and very close from the most important archeological and natural sites of the region "UXMAL; MAYAPAN and CHICHEN-ITZA" ... more   less 

Additional Information about Hacienda Santa Cruz

Address: Calle 86 s/n, Merida 97315, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: €142 - €230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Santa Cruz 4*
Number of rooms: 25
Reservation Options:
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Also Known As:
Hacienda Hotel Santa Cruz Palomeque
Hotel Style:
#10 Spa Hotel in Merida
#12 Romantic Hotel in Merida
#19 Luxury Hotel in Merida
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Questions & Answers

Questions? Get answers from Hacienda Santa Cruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On honeymoon? Go for the suite!”
ReynierW, 8 Mar 2013 | Read review
“Overpriced for what you'd get in a hacienda in Merida... 35-40 min from downtown.”
LuisD232, 7 Jan 2013 | Read review
“You can pay a little extra and have some gorgeous rooms..”
  • 20 foot ceilings old world charm great food and spa
  • Rooms in remodeled Hacienda
tbone63, 24 Sep 2012 | Read review
“If a couple, choose a room with a private garden called Violeta. All rooms are beautiful though.”
VinayM_12, 17 Jun 2012 | Read review
“We only saw two rooms, both were quite different but also totally charming.”
  • One of the public area rooms
  • Table set for dinner
  • Gardens at sunset
cavedodger, 27 Mar 2012 | Read review
5 of 5
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US$190* /night
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Prices are for 1 room, 2 adults
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