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    Hacienda Xcanatun

    Calle 20 S/N por 19 y 19A | Km. 12 Carretera Merida Progreso, Merida 97302, Mexico
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    4/1/2018 5/1/2018
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    Traveller (172)
    Room & Suite (195)
    Dining (44)
    Overview
    • Excellent77%
    • Very good13%
    • Average6%
    • Poor1%
    • Terrible3%
    Travellers talk about
    “de piedra” (10 reviews)
    “deluxe suite” (7 reviews)
    “mexican wines” (2 reviews)
    Free Wifi
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Concierge
    Spa
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Butler Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    4 Jan5 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Write a ReviewReviews (228)
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    1 - 5 of 142 reviews

    Reviewed 3 weeks ago

    The hotel was ok. The breakfasts were good, but did not like the dinners. As to service, they are quite attentive, the rooms were made up very fast, they are very helpful, except at times in the dining areas they did leave us abandoned. The...More

    Thank nimo5
    Response from DTina, Owner at Hacienda XcanatunResponded 3 weeks ago

    Thank you for your review. It would be useful to us to know what you did not like about the dinners, in order to address the issue. Had you mentioned your inconvenience with the rustic stone paths, I am sure we would have done everything...More

    Reviewed 18 August 2017

    Travelled with family and had an amazing experience in this beautiful Hacienda. The rooms were gorgeous and the staff was very kind and attentive. The restaurant is also beautiful with a wonderful view to a garden. The food was delicious! I truly recommend this place!

    Thank pattyjporter
    Response from DTina, Owner at Hacienda XcanatunResponded 19 August 2017

    Thank you very much for your lovely review, Patty! Hope to see you again soon.

    Reviewed 13 August 2017 via mobile

    Hacienda Xcanatun is quite likely the best kept secret you want to keep for yourself. The hotel is simply exquisite. We went there over the course of the last ten and it remains simply amazing. Beautiful rooms (less than 20), nicely decorated, not to mention...More

    Thank stephane75009
    Response from DTina, Owner at Hacienda XcanatunResponded 19 August 2017

    Thank you for your lovely review, Stephane! It is always nice to have guests appreciate the hard work our team does every day, to make memorable stays happen. We hope to see you again soon!

    Reviewed 9 June 2017 via mobile

    We visited the Hacienda with clients for dinner. What a beautiful place. I would love to stay here on my next visit to Merida. The Restaurant was traditionally decorated but very stylish and clean. The staff were excellent throughout with a well polished level of...More

    Thank Jeanette H
    Response from DTina, Owner at Hacienda XcanatunResponded 10 June 2017

    Thank you for your lovely review, Jeanette! We are working on our Spa menu now, which will include vegetarian options. But our chef is always amenable to make a grilled vegetable plate (with or without roquefort cheese), as well as customize other dishes. We hope...More

    Reviewed 1 May 2017 via mobile

    We just wish that they had a not so noisy air conditioning system. I am sensitive to noise and a light sleeper. The noise kept waking me up. Everything else was amazing. The food was excellent. The warm sweet bread in the morning was delightful....More

    Thank Fabiola G
    Response from DTina, Owner at Hacienda XcanatunResponded 7 June 2017

    Thank you for taking the time to write this review, we will definitely check with the maintenance department regarding the AC. We hope you reported it upon check-out.

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Airport Transportation
    • Meeting Rooms
    • Banquet Room
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    • Spa
    Details
    • Price range
    • US$325 - US$410 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Green Hotel in Merida
    • #4 Romantic Hotel in Merida
    • #8 Spa Hotel in Merida
    • #17 Luxury Hotel in Merida
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Travelocity, Hotels.com, Orbitz and Hotwire so you can book your Hacienda Xcanatun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Yucatan >
    • Merida
    • Also Known As
    • Hacienda Xcanatun Hotel Merida ,
    • Hacienda Hotel Xcanatun ,
    • Xcanatun Hacienda Hotel
    Add Photo Photos
    Traveller (172)
    Room & Suite (195)
    Dining (44)
    Pool & Beach (36)
    Hotel & Grounds (223)
    Business Centre & Event Rooms (9)
    Bathroom (3)
    Family and Play Areas (2)
    Nearby
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    Ask a question
    Questions & Answers
    Suzanne D
    8 December 2015|
    Answer
    Response from DTina | Property representative |
    Hello! Sorry for the delay in answering, I had not seen the question on TA! An in-suite massage can go from $45 USD to $90 USD, depending on the type of massage. Hope this answers your question! Best regards, Hacienda... More
    0
    Votes
    Room Tips
    "Make your most important needs clear reserving. The only TV is in a former chapel. Opt for deluxe rooms or..."
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    "We stayed in a Deluxe Suite which was ground floor and had french doors and verandas on both sides of the..."
    Read review
    "All are amazing but for us.....superior is enough and deluxe on special occasions"
    Read review
    "suites are the best option if cost is not a priority. (no rooms are cheap)."
    Read review
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