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Hacienda Xcanatun

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#31 of 98 Hotels in Merida
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187 Reviews from our TripAdvisor Community

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Showing 127: English reviews
iran
Reviewed 29 October 2016 via mobile

This Hacienda was recommended to us by a local guy. My husband and I went there for lunch with our 9 month old baby, who fortunately slept through the meal. This place is nice. The ambiance is romantic and pristine and the food is pretty amazing. I had the best steak I'd had in many years. We didn't get a...

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Thank saharadvisor
Maputo, Mozambique
Reviewed 23 October 2016

The first night we arrived after a long day of traveling. The hotel staff neglected to make our rooms or even welcome us properly. When we finally got into bed we noticed there were no bed sheets. after an hour of waiting around waiting for them to find a key. they suggested we enter another room. the next day, that...

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1Thank CassiAmanda
Minneapolis
Reviewed 7 March 2016

This is indeed a beautiful hotel, historic and authentic in a way that gives one the sense of a past way of life. Our room, especially the bathroom, was large and elegant, the bed very comfortable, WiFi excellent, pool area clean and well located. The hacienda is convenient to Merida by car while an oasis of quiet. Staff is friendly...

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2Thank jetmail
DTina, Owner at Hacienda Xcanatun, responded to this review

Dear Ms. JT, thank you for taking the time to write a review for us. We are glad you enjoyed the property, especially coming from the cold in Minnesota! Regarding your comments on the waitstaff, I would like to say the following: as to salary, our waiters are paid 15-20% more than the general going wage for waiters, have social...

Reviewed 22 February 2016 via mobile

The Xcanatun Hacienda, has a great restaurant, nice price, a good spot to be with friends, collegues or business associates I have never been a guest of the hotel, rooms look grest with lavish gardens A secluded place that even locals don't know about it

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1Thank Cestopier1
DTina, Owner at Hacienda Xcanatun, responded to this review

Many thanks for your kind review! We hope to see you again soon.

London, United Kingdom
Reviewed 16 February 2016

This hotel really is lovely - spacious, high-ceilinged rooms set amongst beautiful gardens in a way that makes a sizeable hotel feel very intimate. It is an oasis of calm. And as the other reviewers have said the food is varied and excellent. Such a pity, then, that the overall experience is so underwhelming. It's an object lesson that what...

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2Thank H_Alst0n
North Vancouver
Reviewed 7 February 2016

Amazing sprawling property on the edge of Merida. Have been 3 times, each time was outstanding. The property is a former sisal plantation on the northern outskirts of Merida brought back to life with loving care. We had a suite with a large natural stone bathtub(large jacuuzi sized) in a bathroom the size of a standard hotel room. The furnishings...

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2Thank David A
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you for your lovely review, David! It is always a pleasure to find people that share and appreciate our passion. We hope there will be a fourth visit! Best regards from all of us at Hacienda Xcanatún!

Chicago, Illinois
Reviewed 16 January 2016

We were recommended to visit this place because of our love of gardening. If you ask, they will happily let any visitors take a private tour of the exquisite gardens. There is no fee, but of course tipping is greatly appreciated. Our guide did not speak English, but I was able to understand most of what he said with my...

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1Thank David B
DTina, General Manager at Hacienda Xcanatun, responded to this review

Thank you for your review, Mr. B. We take great pride in our gardens. All endemic species are indicated, both in Maya and scientific nomenclature. In fact, we started on the gardens before we started the reconstruction! The project took 5 years to complete, so when we finished, it looked like the gardens had been there forever. Please visit us...

Reviewed 12 January 2016

The place is amazing. More than a century old, carefully renovated hacienda in a wonderful garden; I suppose some of the buildings are new, but it does not matter. We arrived in the evening and were taken through this magical garden to one of the best rooms I have ever stayed in: spacious, tastefully furnished, with a big veranda outside...

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Thank Lucja K
DTina, General Manager at Hacienda Xcanatun, responded to this review

Thank you for your kind and thorough review, Lucja, we are pleased that you enjoyed our Hacienda. We are in the process of installing more wifi antenas, and also have repeaters that can be requested in Reception. The mosquito issue surprises me, since we fumigate with pyrethrums (nontoxic to humans) every day. I will have the maintenance department look into...

Tokyo, Japan
Reviewed 31 December 2015

Beautiful hacienda. Very well appointed and clean. Feeling of calm and old colonial Mexico. Located in a small local town with nothing within walking. Must rent a car to get around. Service in restaurant was the best it could be with a limited number of waiters. They worked super hard. Would recommend to the management to hire more people during...

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Thank Shibs_12
Bellingham, Washington
Reviewed 15 December 2015 via mobile

What a unique and phenomenal paradise! Our expectations were exceeded in every way but when you dine here be wary of the habanero peppers! Truly incredible experience! Lovely rooms, the bathrooms make you say, "Wow" and spa along with grounds are beautiful.

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Thank Laurabsachs
DTina, Owner at Hacienda Xcanatun, responded to this review

Many thanks for your lovely review, we aim to please, and are glad we did! We hope to see you in Yucatán again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Once one of the Yucatan’s largest sisal plantations, the restored 18th century Hacienda Xcanatun is today an elegantly, intimate hotel surrounded by acres of gardens, and gleaming with polished stone and marble floors; high beamed ceilings; and marble-wrapped bathrooms. Xcanatun offers all the comfort and luxury expected of a world-class boutique property with 18 air-conditioned and individually decorated suites/rooms; a gourmet restaurant, serving sophisticated, Fusion Yucatecan cuisine; two freshwater pools and an intimate Spa.. ... more   less 

Additional Information about Hacienda Xcanatun

Address: Calle 20 S/N por 19 y 19A | Km. 12 Carretera Merida Progreso, Merida 97302, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: €198 - €347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Xcanatun 4*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hacienda Xcanatun Hotel Merida
Hacienda Hotel Xcanatun
Xcanatun Hacienda Hotel
Hotel Style:
#1 Green Hotel in Merida
#4 Romantic Hotel in Merida
#6 Spa Hotel in Merida
#14 Luxury Hotel in Merida
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Xcanatun staff and other travellers.
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Rockport
over a year ago

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Questions? Get answers from Hacienda Xcanatun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“suites are the best option if cost is not a priority. (no rooms are cheap).”
 of 5 bubbles 532DavidA532, 7 Feb 2016 | Read review
“No TV.. But very good wifi”
 of 5 bubbles Shibs_12, 31 Dec 2015 | Read review
“To me all the rooms were well placed and quiet”
 of 5 bubbles AndreaMichaels1214, 24 Jul 2015 | Read review
“Ask for one with a terrace with jacuzzi & hammock”
 of 5 bubbles Y2061OMjanetc, 8 Apr 2015 | Read review
“Rm. 209 with spiral staircase to loft bedroom is beautiful and fun, however, the bathroom is down stairs which may be an issue for some. This room was very quiet.”
 of 5 bubbles mel0dy54, 14 Jan 2015 | Read review
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