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The Holiday Inn has a great service and a good location for either business or tourism. It caters families, as well as business people or groups. Yet, please don't forget it is a Holiday Inn, so do it expect premium furnishings, and consider some of...More
Thank Jose P
Response from ENRIQUE G, Gerente at Holiday Inn MeridaResponded 5 days ago
Dear guest thank you very much for your comment. Definitely the points you comment will be taken into account to continue our purpose of continuous improvement and ensure that in your next stay you will have a better experience.
Very nice Holiday Inn very close to the historical district of Merida, Yucatan, Mexico. We were booked into this hotel as part of a United Vacations package. Very pleasantly surprised and pleased. Did not notice any humidity smell and I have a sensitive nose.
1 Thank Karen C
Response from ENRIQUE G, Gerente at Holiday Inn MeridaResponded 13 March 2017
Dear guest, thank you very much for your comment, we are pleased that your stay was comfortable and that you could enjoy our services and facilities. Soon the work of the Av Colón will be finished and we are sure that it will be a...More
This hotel was recommended by American Express Travel Service as a 4-star hotel. It certainly is not even a 3-star hotel.
There are many infrastructure and interior design faults, from unsafe electric installations, faulty and noisy aircon, to very old and dirty carpets, sofas and...More
Thank Rodrigo Z
Response from ENRIQUE G, Gerente at Holiday Inn MeridaResponded 6 days ago
Dear guest, thank you very much for your comment. All the points you indicate are taken care of so that they are corrected with each area and ensure the promise of our brand. I apologize for the failures generated, I am sure that with the...More
I’m pretty loyal to IHG and have lots of points - they don’t care or acknowledge that (which is fine). Payed for an upgraded suite and it was down this extremely dirty corridor and the room doesn’t have a window. No window. Asked to be...More
Response from ENRIQUE G, Gerente at Holiday Inn MeridaResponded 2 weeks ago
Thank you for taking the time to discuss your experience at Holiday Inn MERIDA.
Please know that your feedback is extremely valuable to us. A feedback, like yours, to make continuous changes in our brand to improve the experience of our customers. We hope you...More
Ricardo Humberto (reservation area), alters the rates, and he deletes the reservations. This person does not respond any email. It is important to publicize this serious problem of this hote,l so that users are not surprised.More
Response from ENRIQUE G, Gerente at Holiday Inn MeridaResponded 25 August 2017
Estimado cliente, agradezco que por esta vía nos comente la situación que en su momento por nuestra parte se le...More
Response from ENRIQUE G | Property representative |
Indeed Enrique continued working in the Hotel and is distinguished by its kindness as bell boy. Surely he conveys our foilosofía service and is always anticipating the needs of our customers.