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Fiesta Americana Merida

Booking.comUS$96*
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#9 of 104 Hotels in Merida
Certificate of Excellence
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Fiesta Americana Merida
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1,310 Reviews from our TripAdvisor Community

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There are newer reviews for Fiesta Americana Merida
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Showing 307: English reviews
louis
Reviewed 21 July 2015

..after only 2 nights. (Actually, I wanted to turn around and leave after 5 minutes -- but stuck with reservations.) I feel ripped off! Where do I start? Rooms are outdated, grungy, smelly and hot. Thermostat in our room won't go below 25-24C (called for service / asked to change rooms, etc). Linens are clean but scratchy/cheap. Minimal towels/ washcloths...

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Helpful?
Thank junebugjones67
Jorge G, Director General at Fiesta Americana Merida, responded to this review

DEAR GUEST, First of all, I offer you my apologies for all the inconvenience that you had during your stay with us. We have taken into account all details mentioned in your mail in order to work on them. In fact, we have been making meaningful improvements in our facilities as well as in our services. We reiterate to you...

Boerne, Texas
Reviewed 18 July 2015

I was happy with this hotel, but as the pool was being worked on, we were not able to escape the heat with a dip in the pool. Also, the concierge that I expected wasn't there, and a travel agent assumed this role. He put me on a tour bus that was supposed to offer English, but found that wasn't...

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Helpful?
Thank nativetex56
Jorge G, Director General at Fiesta Americana Merida, responded to this review

DEAR GUEST, We really appreciate the opportunity to serve you as well as your valuable comments. I regret that our pool was in maintenance, these works take a few days, but it will take a long time to be carry out again. We reiterate to you our commitment of continuous improvement in all our services and facilities and we hope...

Los Angeles, California, United States
Reviewed 15 July 2015

Always a pleasant experience for both business and vacation, will continue to be a returning resident. The Guadalajara hotel is always a grand stay, the arrival is refreshing and the room service is a delight.

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Helpful?
Thank DAVID A
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Your valuable comments are valuable and appreciated, we thank you for your preference and loyalty and look forward to having you back at this your place at Fiesta Americana Mérida. Best Regards, JOSÉ JORGE GALVÁN Managing Director.

Monterrey, Mexico
Reviewed 13 July 2015

Its a for star but looks like five star, the food excelente, room service outstanding, and the prices very reasonable. They gave us an upgrade to a Jr. Suite, our stay was very nice. All the staff where realiy interested in helping with absolutly every issue.

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Helpful?
Thank roberto b
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, Many thanks for your preferencia as well as your valuable comments. We really appreciate your time and willingness to share your experience with the Trip Advisor Community. We look forward to having you back with us at this your place, Fiesta Americana Mérida. BEST REGARDS, JOSÉ JORGE GALVÁN Managing Director

Mexico
Reviewed 12 July 2015

Nice, spacious, clean rooms. Good service and provided us with a cot for our 18 month-old. Our 4 -year old went to the creche and was well looked after. Very nice buffet breakfast with lots of choice. I had a massage which was a bit overpriced but received good service. Our stay wasn't cheap but we were looking for a...

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Helpful?
Thank j0a73
Jorge G, Director General at Fiesta Americana Merida, responded to this review
Google Translation

Gracias por su comentario esperamos pronto regreso a esta su casa y brindarle una experiencia memorable. Saludos y exito JOSE...

Reviewed 1 July 2015

Sited near of historical center of city of Mérida, this huge hotel its a classic for business and shows in town. They have good rooms and service in general is ok. Meals, like all around Mérida, are great, sophisticated and very spiced. Take care of famous habanero chili. I guess that its prices are expensive because they are confidence of...

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Helpful?
Thank Hmv1998
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

Tahnk you very much for your comments, hope to see you sun at our place from now your home Best regards JOSE JORGE

Helsinki, Finland
Reviewed 29 June 2015

Fiesta Americana Merida is ok business hotel. It has been glorious but it is a bit worn out (not so much that it is disturbing but you can see it...) Area around the hotel is not so interesting and there are not so many dinner options around. City center is about 20-30 minutes walk away. "Shopping center" in the hotel...

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Helpful?
Thank Akvara
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for the opportunity to serve you, we really appreciate your time and also, your willingnes to share your experience at Fiesta Americana Merida with the Trip Advisor community. We are in a continuous improvement either in our facilities as in our services and We look forward to having you again with us. Best Regards, José Jorge...

Toronto, Canada
Reviewed 22 June 2015

If you are looking to stay at this hotel DONT! my recent stay there was less than satisfactory. We paid for the laundry service cost over $250 Canadian dollars. We paid in full cash when our clothes were delivered plus tip. On check out the hotel billed us again for the service, several emails and phone calls and being hung...

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Helpful?
1Thank sandrahassert
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

RHONDA THANK YOU FOR THIS MAIL . From: Rhonda [mailto:rhassert@rogers.com] Sent: martes, 23 de junio de 2015 03:05 p.m. To: Key Manager FAMD Subject: Re: (REFUND) HOTEL FIESTA AMERICANA MERIDA To whom it may concern, I am happy to hear that you were able to resolve this issue. As I stated...the Hotel is amazing and we loved everything about it...

Mexico
Reviewed 9 June 2015 via mobile

Very well located, excellent service, rooms have plenty of space and amenities. Was rather expensive at the beginning due to a worldwide congress being held there; but as I continued to extend the rates went down to a reasonable price/quality ratio. Food was very good as well as the bar service. A bit too big for a romantic trip to...

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Helpful?
Thank acamacho1970
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for your kind visit and valuable comments about your recent visit to Fiesta Americana Merida, we are delighted to know that our facilities as well as our food were of your satisfaction. We appreciate your preference and we hope to see you again at Fiesta Americana Mérida in the very near future. Best Regards, José Jorge...

Mexico
Reviewed 1 June 2015

The hotel's architecture by itself is spectacular. It has a great cristal dome in the lobby which makes it really unique. The rooms are comfy and so are the beds. The buffet is a little overpriced, but that's the only downer.

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Helpful?
Thank Jose_Ignacio
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We are delighted to know that our facilities were satisfactory to you, and also appreciated your valuable feedback about our buffet´s price to evaluate it. It was indeed a pleasure to have you as our guest and we look forward to seeing you again at Fiesta Americana Merida in the very near future. Best Regards, Jorge Galvan Lassard...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Fiesta Americana Merida

Address: Avenida Paseo de Montejo 451 | esquina Av. Colon, Col. Centro, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: €85 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fiesta Americana Merida 4*
Number of rooms: 350
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Also Known As:
Fiesta Americana Merida Hotel Merida
Merida Fiesta Americana
Hotel Style:
#1 Green Hotel in Merida
#1 Spa Hotel in Merida
#1 Business Hotel in Merida
#4 Family Hotel in Merida
#6 Luxury Hotel in Merida
#11 Romantic Hotel in Merida
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Questions & Answers

Here's what travellers have asked, with answers from Fiesta Americana Merida staff and other travellers.
13 questions
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Questions? Get answers from Fiesta Americana Merida staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you are not close to the air conditioned system (engines outside) since it's quite noisy.”
DanielZl, 29 May 2017 | Read review
“All the rooms have exterior views, i had the best nights sleep here .”
Panchito45, 2 May 2017 | Read review
“Get room over looking the pool, the road construction is extremely loud and they start at dawn and worked till about midnight...”
KellIe0414, 10 Apr 2017 | Read review
“Rooms facing Paseo Montejo has nicer view .”
Mendy29, 12 Feb 2017 | Read review
“Request a room overlooking the pool, not a street”
franh892, 26 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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