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I rate this average because it felt average. The staff are very kind but nobody speaks very good English. Its fun to practice Spanish but sometimes you need to speak English in some circumstances. They are a bit overboard on the cleaning and the lobby...More
Thank Christian W
Response from Jorge G, General Manager at Fiesta Americana MeridaResponded 6 days ago
Many thanks for the opportunity to serve you as well as for your valuable comments about our services, which are very important to us in order to correct our opportunity areas to provide a better stay to our guests.
It is worth mentioning...More
We stayed at the Fiesta Americana during our stay in Merida. The hotel is generally very clean. The lobby beautiful though they are going through refurbishment at the moment. The breakfast buffet is quite abundant with a nice variety of products. It is conveniently located...More
Super central location in the heart of Merida.Beautiful hotel. Nicely appointed rooms. Comfortable beds. Clean and spacious.some rooms have balcony. Ask for a high floor. Good restaurant. Good service. Will stay there again in the future.
Great place very clean, but you have to ask for bottle water the breakfast buffet is great but overpriced there was this one older waiter who never filled our coffee or gave us water and by the way the coffee sucks and is 45 pesos...More
Spent family holiday this end of year. Service is good but the hotel does need some investment. Have stayed on several occasions and feel some revamping is required. A great central location, beautiful building but lacks attractiveness.More
Response from Jorge G, General Manager at Fiesta Americana MeridaResponded 2 weeks ago
Many thanks for your visit and valuable comments. We reiterate to you our commitment of continuous improvement. The next year our public areas as well as our restaurants installations will be remodeled and a new coffee shop will be added to our restaurants...More
You can make use of the steam room and the fitness center at your arrival, but the massage service finishes at 8:00 p.m. and beggins at 9am in case you want to make an appointment, just dial cero from your room... More
You can make use of the steam room and the fitness center at your arrival, but the massage service finishes at 8:00 p.m. and beggins at 9am in case you want to make an appointment, just dial cero from your room and ask for the spa center or go directly to the site at the first floor, it is near the swimming pool.
We wish you a nice trip and await for your arrival, it will be a pleasure to serve you.
Mari Paz Martinez
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"No need to pay extra for floor 4 and 5 as the food in the VIP lounge is just recycled day after from the..."